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Mobile Technology

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Mobile technology is changing the way we do business. Learn about the rapid growth of mobile technology and develop an action plan to build your own mobile app.

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Mobile Technology

  1. 1. TECHNOLOGY Mobile Device Computers  aren’t  just  for  the   desktop  anymore.                 1
  2. 2. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Things  to  Know   Mobile  Trends   Engage  Now   App  Development   Example  SoDware  Requirements Topics  for  Discussion OVERVIEW 2 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
  3. 3. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Terms  and  Defini2ons 3 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Smartphone:  A  cellular   telephone  with  built-­‐in   applicaIons  and  Internet.   ! Examples:    iPhone  5s,  Motorola  Droid  X,  Samsung   Galaxy  S4,  HTC  One,  Sony  Xperia THINGS TO KNOW
  4. 4. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY 4 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Tablet:  A  wireless,  portable   personal  computer  with  a   touch  screen  interface.   ! Examples:    iPad,  Kindle  Fire,  Samsung  Galaxy   Tab,  MicrosoF  Surface,  Google  Nexus  7 Terms  and  Defini2ons THINGS TO KNOW
  5. 5. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY 5 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Mobile  OS:  The  core  soDware  that   operates  a  mobile  device.  The  OS   provides  a  common  way  for   applicaIons  to  interface  with  mobile   device  hardware. Terms  and  Defini2ons THINGS TO KNOW
  6. 6. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY 6 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Major  Mobile  OperaIng  Systems Pla<orms THINGS TO KNOW
  7. 7. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Mobile  OS  by  Market  Share 7 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY 5%2% 52% 41% iOS Android Windows Other THINGS TO KNOW
  8. 8. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY 8 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Mobile  App:  SoDware   downloaded  and  installed   directly  on  a  mobile   device. Terms  and  Defini2ons THINGS TO KNOW
  9. 9. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY 9 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Mobile  Website:  Web  site  designed  for   and  delivered  through  a  mobile   browser  such  as  Safari,  Chrome,  or  the   Android  browser. Terms  and  Defini2ons THINGS TO KNOW
  10. 10. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The  Rise  of  Mobile  Devices MOBILE TRENDS 10 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Mobile  technology  has  risen  FASTER  than     ANY  other  technology  in  recorded  history.    
  11. 11. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The  Rise  of  Mobile  Devices MOBILE TRENDS 11 Mobile  device  adopIon  is  growing   8  TIMES  FASTER   Than  internet  adopIon  did  in  the     1990s  and  early  2000s.   PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
  12. 12. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The  Rise  of  Mobile  Devices MOBILE TRENDS 12 SmartPhones  have  integrated  into  our  lives  faster  than  any   technology  in  history.  Ownership  has  grown  by  71.1%   year  over  year.   ! 61%  of  Americans  now  own  smartphones. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
  13. 13. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY US  Smart  Phone  Adop2on MOBILE TRENDS 13 0% 25% 50% 75% 100% 2011 2012 2013 2014 2015 2016 2017 78% 74% 69% 63% 56% 50% 39% PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY 207m
  14. 14. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Tablet  Growth MOBILE TRENDS 14 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Tablet  ownership  is  currently  exploding  as  the  power  of   these  devices  grows.  Ownership  has  grown  by  78.9%     year  over  year.   ! 40%  of  adults  now  own  tablets.
  15. 15. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY US  Tablet  Adop2on MOBILE TRENDS 15 0% 25% 50% 75% 100% 2011 2012 2013 2014 2015 2016 2017 60% 54% 48% 43%40% 29% 11% PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY 160m
  16. 16. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY SmartPhone  vs.  Tablet  Age  Distribu2on MOBILE TRENDS 16 0% 10% 20% 30% 40% 13-17 18-24 25-34 35-54 55+ 17% 24% 26% 14% 19% 7% 21% 33% 21% 18% SmartPhone Tablet PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
  17. 17. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The  Rise  of  Mobile  Devices MOBILE TRENDS 17 At  7  billion  units,   there  are  more  acIve   mobile  devices  on   Earth  than  people. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
  18. 18. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The  Rise  of  Mobile  Devices MOBILE TRENDS 18 The  average  smartphone  user  spends     2.6  hours   a  day  using  their  mobile  device. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
  19. 19. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The  Rise  of  Mobile  Devices MOBILE TRENDS 19 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY 28% of  all  web  traffic  is  now  comes  from  mobile  devices.
  20. 20. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The  Rise  of  Mobile  Devices MOBILE TRENDS 20 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY 51% of  consumers  say  they  have  made  a  mobile   payment  within  the  past  3  months.
  21. 21. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The  Rise  of  Mobile  Devices MOBILE TRENDS 21 57% PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY of  smartphone  users  will  not  recommend  a   business  with  a  poorly  designed  mobile  site.
  22. 22. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The  Rise  of  Mobile  Devices MOBILE TRENDS 22 64% PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY of  smartphone  users  view  brands  with  mobile   apps  more  favorably.
  23. 23. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The  Rise  of  Mobile  Devices MOBILE TRENDS 23 80% PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY of  all  mobile  handsets  will  be  smartphones  by   the  end  of  2015.
  24. 24. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The  Rise  of  Mobile  Devices MOBILE TRENDS 24 Mobile  is  Big. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
  25. 25. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The  Innovators  Dilemma ENGAGE NOW 25 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY “Those  are  a  lot  of  numbers,  but  honestly   I’ve  got  a  ton  to  do.  Mobile  isn’t  going  to   make  my  list  any  Ime  soon.”
  26. 26. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The  Innovators  Dilemma ENGAGE NOW 26 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The  Innovators  Dilemma   ! Established  firms  can  fail  by  “doing  everything  right”.   Successes  and  capabiliIes  can  actually  become  obstacles  in   the  face  of  changing  markets  and  technologies.  The  inerIa   of  proven  processes  can  blind  established  firms  to  the   threat  of  disrupIve  innovaIons  in  the  marketplace.
  27. 27. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The  Innovators  Dilemma ENGAGE NOW 27 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Sustaining  Technologies   Sustaining  technologies  are  technologies  that  improve   product  performance.  These  are  technologies  that  most   established  companies  are  familiar  with;  technologies  that   involve  improving  a  product  that  has  an  established  role  in   the  market.
  28. 28. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The  Innovators  Dilemma ENGAGE NOW 28 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Disrup2ve  Technologies   DisrupIve  technologies  are  innovaIons  that  iniIally  result   in  worse  product  performance.  They  are  generally  cheap   and  limited,  but  embody  a  unique  compeIIve  advantage.   Over  Ime  disrupIve  technology  improves,  capturing  new   segments  and  eventually  replacing  sustaining  technology.
  29. 29. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The  Innovators  Dilemma ENGAGE NOW 29 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Established  Companies Good  at  Sustaining Bad  at  DisrupIve
  30. 30. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The  Innovators  Dilemma ENGAGE NOW 30 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Time ProductPerformance High End Market Needs Viability Sustaining Tech Dominance Disruptive Tech Low End Market Needs
  31. 31. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The  Innovators  Dilemma ENGAGE NOW 31 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Some  Examples  from  History   ! ‣ Telegraph  >  Telephone   ‣ Cable  Excavators  >  Hydraulic  Excavators   ‣ X-­‐Ray  >  Ultrasound   ‣ Horse  and  Buggy  >  Automobiles   ‣ Riverboats  >  Railway
  32. 32. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The  Innovators  Dilemma ENGAGE NOW 32 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY More  Recent  Examples   ! ‣ Postal  Mail  >  Email   ‣ Tube  Radios  >  Transistor  Radio   ‣ Record  >  Tape  >  CD  >  Downloadable  Files   ‣ Piano  >  Digital  Keyboard   ‣ Film  >  Digital  Cameras
  33. 33. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The  Innovators  Dilemma ENGAGE NOW 33 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Examples  in  Computer  Technology   ! ‣ Brick  and  Mortar  Stores  >  Online  Retailers   ‣ Mainframes  >  Minicomputers  >  Desktops  >  Laptops   ‣ Offset  PrinUng  >  Desktop  Printer   ‣ Paper  Encyclopedias  >  Wikipedia   ‣ Tapes  >  Floppies  >  OpUcal  >  USB  SUck  >  Cloud  Storage
  34. 34. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The  Innovators  Dilemma ENGAGE NOW 34 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Solving  the  Innovators  Dilemma   ! IdenIfy,  develop  and  successfully  market  emerging,   potenIally  disrupIve  technologies  before  they  overtake  the   tradiIonal  sustaining  technology.
  35. 35. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY The  Innovators  Dilemma ENGAGE NOW 35 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Mobile  is  Disrup2ve   ! Mobile  is  one  of  today’s  most  disrupIve  technologies.  It  is   currently  in  the  phase  between  viability  and  dominance     with  tradiIonal  compuIng  devices.  You  need  to  offer   quality  mobile  device  support  in  the  very  near  future  to   remain  relevant  to  agents  and  insureds.
  36. 36. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Where  to  Start APP DEVELOPMENT 36 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY “I  don’t  know  the  first  thing  about  mobile.   How  do  I  get  started?”
  37. 37. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Where  to  Start APP DEVELOPMENT 37 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY ‣ Mobile  Web  or  NaIve  App?   ‣ What  Should  My  App  Do?   ‣ What  Steps  are  Necessary  to  Develop  a   Successful  Mobile  App? Ques2ons  to  Ask
  38. 38. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Mobile  Web  or  Na2ve  App? APP DEVELOPMENT 38 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY ‣ Mobile  Web:  Mobile  applicaIons  delivered  through  a   mobile  browser  such  as  Safari  or  Chrome.   ! ‣ Mobile  App:  SoDware  downloaded  and  installed  naIvely  on   a  mobile  device.
  39. 39. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Mobile  Web  or  Na2ve  App? APP DEVELOPMENT 39 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY ‣ Exposure   ‣ Support   ‣ Pla`orm   ‣ Interface   ‣ ConnecIvity   ‣ Features   ‣ Speed   ‣ DistribuIon   ‣ Expense Factors  to  Consider
  40. 40. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Exposure Mobile  Web  or  Na2ve  App? APP DEVELOPMENT 40 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Web App 20% 80% The average smartphone user spends 20% of their time browsing the web and 80% of their time in native apps.
  41. 41. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Support Mobile  Web  or  Na2ve  App? APP DEVELOPMENT 41 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Web App 250,000 25,000 There are approximately ten times as many web developers in the US as app developers.
  42. 42. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Pla<orm Mobile  Web  or  Na2ve  App? APP DEVELOPMENT 42 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Web App Browser Native Mobile Web sites run in a web browser while native apps run directly on your device. Browsers are standardized while OSes are fragmented.
  43. 43. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Interface Mobile  Web  or  Na2ve  App? APP DEVELOPMENT 43 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Web App Static Dynamic Mobile Web sites are largely static interfaces with only sparse interactivity. Mobile apps can be much more dynamic and interactive.
  44. 44. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Connec2vity Mobile  Web  or  Na2ve  App? APP DEVELOPMENT 44 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Web App Required Optional Mobile Web sites depend on internet availability while mobile apps can operate without network access and sync data later.
  45. 45. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Features Mobile  Web  or  Na2ve  App? APP DEVELOPMENT 45 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Web App Limited Complete Browsers can only access some device features while a mobile app can utilize advanced features such as GPS, Camera, Accelerometer, etc.
  46. 46. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Speed Mobile  Web  or  Na2ve  App? APP DEVELOPMENT 46 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Web App Slower Faster Mobile websites offer a slower user experience because content must be downloaded and then rendered in a browser. Apps are much faster.
  47. 47. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Distribu2on Mobile  Web  or  Na2ve  App? APP DEVELOPMENT 47 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Web App Web App Store Mobile websites are accessible from any browser without restriction while apps must be submitted, accepted, and published through an app store.
  48. 48. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Expense Mobile  Web  or  Na2ve  App? APP DEVELOPMENT 48 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Web App Reasonable Expensive Mobile websites are cheaper to build and maintain due to single code base and higher availability of developers.
  49. 49. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Mobile  Web  or  Na2ve  App? APP DEVELOPMENT 49 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY 20% 250,000 Browser Static Online Limited Slow Web Reasonable 80% 25,000 Native Dynamic Offline/Online Complete Fast App Store Expensive W! E! B A! P
 P
  50. 50. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Mobile  Web  or  Na2ve  App? APP DEVELOPMENT 50 PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Which  is  right  for  you? Apps  deliver  high  quality  at  a  significant  premium.   Mobile  websites  offer  limited,  but  very  usable   funcIonality  at  a  much  lower  cost.  Budget  and  project   goals  will  determine  the  best  answer  for  your  company.
  51. 51. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY What  Should  my  App  Do? APP DEVELOPMENT 51 “What  things  should  I  try  to  do  with  a   mobile  app?”
  52. 52. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY What  Should  my  App  Do? APP DEVELOPMENT 52 IDENTIFY  your  goals.     DESCRIBE    your  goals.   DESIGN  a  soluIon.
  53. 53. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Iden2fy  Your  Goals APP DEVELOPMENT 53 Example  Business  Strategies ‣ Reduce  Costs   ‣ Create  New  Channels   ‣ Internal  Process  Efficiency   ‣ Tighten  UnderwriIng   ‣ Elevate  Your  Brand   ‣ Younger  Demographic   ‣ Ease  of  Doing  Business   ‣ Build  Word  of  Mouth
  54. 54. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Iden2fy  Your  Goals APP DEVELOPMENT 54 Example  Consumer  Demands ‣ View  Invoices   ‣ Pay  Amount  Due   ‣ View  Coverage  InformaIon   ‣ Submit  First  NoIce  of  Loss   ‣ View  Claims  Status   ‣ Inventory  Contents   ‣ Manage  Personal  Profile   ‣ Quick  Quote
  55. 55. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Describe  Your  Goals APP DEVELOPMENT 55 So]ware  Requirements  Specifica2on  (SRS) ‣ A  soDware  requirements  specificaIon  document  describes  a   soDware  project  using  a  predefined  structure.
  56. 56. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Describe  Your  Goals APP DEVELOPMENT 56 So]ware  Requirements  Specifica2on  (SRS) ‣ Provides  a  project  roadmap.   ‣ Gets  everyone  on  the  same  page.   ‣ Much  cheaper  to  iterate  in  a  document  than  in  code.   ‣ Allows  different  stakeholders  to  communicate  effecIvely.   ‣ Produces  much  higher  project  saIsfacIon.
  57. 57. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Describe  Your  Goals APP DEVELOPMENT 57 Components  of  an  SRS 1. Business  Requirements   2. Success  CondiIons   3. Scope   4. Use  Cases   5. Supplements
  58. 58. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY SRS  Components APP DEVELOPMENT 58 1.  Business  Requirements Business  Requirements  are  broad  statements  arIculaIng   the  larger  organizaIonal  and  strategic  goals  of  a  project.
  59. 59. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY SRS  Components APP DEVELOPMENT 59 1.  Business  Requirements ‣ Try  to  communicate  the  spirit  and  intent  of  a  project.   ‣ Business  requirements  should  serve  as  a  focusing  lens.   ‣ Avoid  implementaIon  details.
  60. 60. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY SRS  Components APP DEVELOPMENT 60 2.  Success  Condi2ons Success  condiIons  are  measurable  facts  that  will  be   true  when  the  business  requirements  are  met.  
  61. 61. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY SRS  Components APP DEVELOPMENT 61 2.  Success  Condi2ons ‣ Most  soDware  developers  take  pride  in  their  work  and  want   to  please  their  clients.   ‣ Communicate  what  factors  will  you  use  to  determine  if  your   business  requirements  have  been  met.   ‣ Success  CondiIons  should  be  measurable.
  62. 62. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY SRS  Components APP DEVELOPMENT 62 3.  Scope Scope  defines  the  substance  and  boundaries  of  a  project.
  63. 63. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY SRS  Components APP DEVELOPMENT 63 3.  Scope ‣ What  problems  are  we  trying  to  solve?   ‣ What  will  the  soDware  do?      (Be  ExhausUve)   ‣ What  are  the  boundaries  of  the  soDware?      (Scope  Creep)   ‣ Expose  assumpIons.   ‣ Scope  changes  ALWAYS  impact  Imelines  and  cost.
  64. 64. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY SRS  Components APP DEVELOPMENT 64 4.  Supplements Supplements  provide  any  addiIonal  informaIon  a   developer  might  need  to  complete  a  project  successfully.
  65. 65. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY SRS  Components APP DEVELOPMENT 65 4.  Supplements ‣ Terms  and  DefiniIons   ‣ Links  and  Resources   ‣ Data  Exchange  Formats   ‣ Vendor  Details   ‣ Rules  and  RegulaIons   ‣ AssumpIons  &  LimitaIons
  66. 66. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY SRS  Components APP DEVELOPMENT 66 5.  Use  Cases Use  Cases  describe  the  acIons  a  user   will  take  to  accomplish  specific  tasks.
  67. 67. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY SRS  Components APP DEVELOPMENT 67 5.  Use  Cases ‣ The  more  acIons  you  can  describe,  the  beier.   ‣ Think  about  every  class  of  user.   ‣ Try  to  describe  the  steps  necessary  for  a  user  to  accomplish   should  be  able  to  accomplish.     ‣ Screenshots  and  flowcharts  are  very  helpful  here.    >
  68. 68. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY SRS  Components APP DEVELOPMENT 68 Design  Skills  Don’t  Macer!
  69. 69. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Design  a  Solu2on EXAMPLE SRS 69 A. Business  Requirements   B. Success  CondiIons   C. Scope   D. Supplements   E. Use  Cases
  70. 70. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY A.  Business  Requirements EXAMPLE SRS 70 Allow  insureds  to  perform  common  billing  and  payment   acIons  from  a  mobile  app.  Project  goals  Include:   ! ‣ Reduce  inbound  call  volume  to  our  billing  department.   ‣ Improve  the  ease  of  doing  business  with  our  mutual.   ‣ Elevate  our  brand  appeal  to  agents  and  insureds.
  71. 71. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY B.  Success  Condi2ons EXAMPLE SRS 71 1. Insureds  are  able  to  download  a  mobile  app  from  the   Apple  and  Android  app  stores  that  provides  the  ability  to   view  billing  informaIon  and  make  payments.   2. Reduce  inbound  call  volume  to  our  billing  department  by   10%  within  6  months  of  app  deployment.
  72. 72. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY B.  Success  Condi2ons EXAMPLE SRS 72 3. The  mobile  app  will  have  a  contemporary  visual  style.    >   4. Users  will  be  able  to  answer  any  billing  inquiry  within  10   seconds  of  iniIal  app  launch  on  average.   5. Users  will  be  able  to  make  a  payment  within  90  seconds  of   iniIal  app  launch  on  average.
  73. 73. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY B.  Success  Condi2ons EXAMPLE SRS 75 3. The  mobile  app  will  have  a  contemporary  visual  style.    >   4. Users  will  be  able  to  answer  any  billing  inquiry  within  10   seconds  of  iniIal  app  launch  on  average.   5. Users  will  be  able  to  make  a  payment  within  90  seconds  of   iniIal  app  launch  on  average.
  74. 74. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY C.  Scope EXAMPLE SRS 76 1. Users  will  be  able  to  view  the  amount  currently  due.   2. Users  will  be  able  to  view  a  full  .pdf  image  of  any  invoice   for  detailed  inquiry.   3. Users  will  be  able  to  make  an  electronic  payment.   4. Payment  informaIon  will  be  stored  with  the  user  account   to  prevent  duplicate  entry.
  75. 75. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY C.  Scope EXAMPLE SRS 77 5. Payment  entry  will  require  minimal  data  collecIon  to   speed  user  entry  and  enhance  user  experience.   6. Payment  confirmaIon  will  be  displayed  prior  to  payment   submission.   7. User  will  be  able  to  view  a  basic  overview  of  account   history  records.
  76. 76. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY C.  Scope EXAMPLE SRS 78 8. Users  will  be  able  to  drill  down  into  details  for  any  account   history  record.   9. Users  will  be  able  to  view  invoice  document  images  from   within  the  account  history  record  detail.
  77. 77. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY D.  Supplements EXAMPLE SRS 79 1.  Defini2ons ‣ Billing  System:  BriteCore  is  our  backend  billing  system.   ‣ Document:  a  .pdf  document  hosted  in  Amazon  S3.   ‣ Policy  Term:  The  term  of  coverage.  AccounIng  transacIons   belong  to  policy  terms.  It  is  possible  for  transacIons  to  be   acIve  in  two  policy  terms  at  once.
  78. 78. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY D.  Supplements EXAMPLE SRS 80 2.  Defini2ons ‣ Ac2ve  Policy  Term:  The  acIve  policy  term  is  usually  the   policy  term  which  is  currently  in-­‐force.  However,  once  an   invoice  has  been  sent  for  an  upcoming  policy  term,  that   term  should  be  aggregated  into  the  current  term  for  billing   purposes.
  79. 79. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY D.  Supplements EXAMPLE SRS 81 3.  Links  and  Resources ‣ Underwri2ng  Manual:    hip://manuals.loudoun.com?=u12   ‣ Billing  System  Development  API:    hip://api.britecore.com   ‣ Client  Lead:    todd.robertson@loudounmutual.com   ‣ IWS  Lead:    jusIn@britecore.com
  80. 80. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY D.  Supplements EXAMPLE SRS 82 4.  Rules  and  Regula2ons ‣ This  app  must  pass  all  PCI  compliance  standards.   ‣ Our  billing  system  is  under  conInuous  SOC-­‐1  audit,  and  this   app  must  comply  with  SOC  security  standards.   ‣ All  payment  data  should  destroyed  with  the  user  session  on   the  mobile  device.
  81. 81. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY D.  Supplements EXAMPLE SRS 83 5.  Assump2ons  and  Limita2ons ‣ This  app  requires  persistent  internet  connecIvity.   ‣ This  app  depends  on  pass-­‐through  authenIcaIon  to  the   backend  billing  system.
  82. 82. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY E.  Use  Cases EXAMPLE SRS 84 UC-­‐1.  Insured  Visits  Welcome  Screen   UC-­‐2.  Insured  Views  Currently  Due   UC-­‐3.  Insured  Makes  a  Payment   UC-­‐4.  Insured  Enables  Auto-­‐Pay   UC-­‐5.  Insured  Disables  Auto-­‐Pay   UC-­‐6.  Insured  Views  Account  History
  83. 83. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 85 UC-1! Insured  Visits  Welcome  Screen
  84. 84. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 86 Policy Claims PhotosPayments Docs Loudoun Mutual Welcome to the Loudoun Mutual Mobile App. Hi, Phil Reynolds! Log Out UC-1! Insured  Visits  Welcome  Screen
  85. 85. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 87 Policy Claims PhotosPayments Docs Loudoun Mutual Welcome to the Loudoun Mutual Mobile App. Hi, Phil Reynolds! Log Out Insured  name  is  looked   up  from  account  login. Welcome  text  is  controlled   through  admin  CMS. Insured  can  log  out  from   the  welcome  screen. UC-1! Insured  Visits  Welcome  Screen App  is  branded  to   carrier.
  86. 86. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 88 UC-2! Insured  Views  Currently  Due
  87. 87. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 89 Policy Claims PhotosPayments Docs Loudoun Mutual Welcome to the Loudoun Mutual Mobile App. Hi, Phil Reynolds! Log Out UC-2! Insured  Views  Currently  Due
  88. 88. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 90 Policy Claims PhotosPayments Docs Loudoun Mutual Welcome to the Loudoun Mutual Mobile App. Hi, Phil Reynolds! Log Out UC-2! Insured  Views  Currently  Due
  89. 89. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 91 POLICY: 020111044 Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice UC-2! Insured  Views  Currently  Due
  90. 90. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 92 POLICY: 020111044 Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice Amount  represents  only   a  single  policy. If  mulIple  invoices  are   acIve,  show  nearest  due   date. Should  link  to  a  document   image  of  the  most  recently   sent  invoice. UC-2! Insured  Views  Currently  Due
  91. 91. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 93 POLICY: 020111044 Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice UC-2! Insured  Views  Currently  Due
  92. 92. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 94 POLICY: 020111044 Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice UC-2! Insured  Views  Currently  Due
  93. 93. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 95 Phillip D. Reynolds 509 West Olive Suite 101 Springfield, MO 65806 (417) 299 -1119 $56.00 3/20/2014 05/01/2014 04/15/2014 PO Box 58 Waterford, VA 20197 (540) 882-3232 www.loudounmutual.com Loudoun Mutual Insurance Company PO Box 58 Waterford, VA 20197 Loudoun Mutual Loudoun Mutual Current Bill Policy Claims PhotosPayments Docs Loudoun Mutual UC-2! Insured  Views  Currently  Due
  94. 94. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 96 Phillip D. Reynolds 509 West Olive Suite 101 Springfield, MO 65806 (417) 299 -1119 $56.00 3/20/2014 05/01/2014 04/15/2014 PO Box 58 Waterford, VA 20197 (540) 882-3232 www.loudounmutual.com Loudoun Mutual Insurance Company PO Box 58 Waterford, VA 20197 Loudoun Mutual Loudoun Mutual Current Bill Policy Claims PhotosPayments Docs Loudoun Mutual UC-2! Insured  Views  Currently  Due
  95. 95. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 97 POLICY: 020111044 Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice UC-2! Insured  Views  Currently  Due
  96. 96. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 98 UC-3! Insured  Makes  a  Payment
  97. 97. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 99 Policy Claims PhotosPayments Docs Loudoun Mutual Welcome to the Loudoun Mutual Mobile App. Hi, Phil Reynolds! Log Out UC-3! Insured  Makes  a  Payment
  98. 98. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 100 Policy Claims PhotosPayments Docs Loudoun Mutual Welcome to the Loudoun Mutual Mobile App. Hi, Phil Reynolds! Log Out UC-3! Insured  Makes  a  Payment
  99. 99. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 101 POLICY: 020111044 Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice UC-3! Insured  Makes  a  Payment
  100. 100. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 102 POLICY: 020111044 Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice UC-3! Insured  Makes  a  Payment
  101. 101. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 103 Amount Due: $56.00 by 05/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ Payment Amount Credit Card Number Exp Month Exp Year CCV UC-3! Insured  Makes  a  Payment
  102. 102. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 104 Amount Due: $56.00 by 05/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ Payment Amount Credit Card Number Exp Month Exp Year CCV UC-3! Insured  Makes  a  Payment “On  /  Off”  represents   status  of  auto  pay. Default  to  currently  due. Total  amount  across  all   invoices  by  earliest  due   date.
  103. 103. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 105 Amount Due: $56.00 by 05/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ Payment Amount Credit Card Number Exp Month Exp Year CCV UC-3! Insured  Makes  a  Payment
  104. 104. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 106 Amount Due: $56.00 by 05/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ 56.00 1233876123876789 11 2017 241 UC-3! Insured  Makes  a  Payment
  105. 105. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 107 Amount Due: $56.00 by 05/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ 56.00 1233876123876789 11 2017 241 UC-3! Insured  Makes  a  Payment This  account  is  stored  on   the  billing  system  server   as  the  primary  payment   account.  Obfuscated   account  details  will  pre-­‐ populate  the  next  Ime   the  user  visits  this   screen.
  106. 106. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 108 Amount Due: $56.00 by 05/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ 56.00 1233876123876789 11 2017 241 UC-3! Insured  Makes  a  Payment
  107. 107. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 109 Amount Due: $56.00 by 05/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ 56.00 1233876123876789 11 2017 241 UC-3! Insured  Makes  a  Payment
  108. 108. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 110 Amount Due: $56.00 by 05/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ 56.00 1233876123876789 11 2017 241 OK Cancel Payment You are about to pay $56.00 from your credit card ending in ***6789. Are you sure? UC-3! Insured  Makes  a  Payment
  109. 109. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 111 Amount Due: $56.00 by 05/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ 56.00 1233876123876789 11 2017 241 OK Cancel Payment You are about to pay $56.00 from your credit card ending in ***6789. Are you sure? UC-3! Insured  Makes  a  Payment
  110. 110. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 112 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Paid On: Amount Due: 04/28/14 $56.00 Payment Completed Successfully! Make a Payment Account HistoryCurrent Invoice Receipt Number: XQ1234 Make a Payment UC-3! Insured  Makes  a  Payment
  111. 111. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 113 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Paid On: Amount Due: 04/28/14 $56.00 Payment Completed Successfully! Make a Payment Account HistoryCurrent Invoice Receipt Number: XQ1234 Make a Payment UC-3! Insured  Makes  a  Payment
  112. 112. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 114 Amount Due: $56.00 by 06/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ Payment Amount **** **** **** 6789 11 2017 *** UC-3! Insured  Makes  a  Payment
  113. 113. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 115 Amount Due: $56.00 by 06/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ Payment Amount **** **** **** 6789 11 2017 *** UC-3! Insured  Makes  a  Payment Other  payment  details   are  stored  now  as   primary  payment   method,  and  obfuscated. Payment  amount  is  now   blank. Date  now  displays  next   due  date.
  114. 114. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 116 Amount Due: $56.00 by 06/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ Payment Amount **** **** **** 6789 11 2017 *** UC-3! Insured  Makes  a  Payment
  115. 115. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 117 UC-4! Insured  Enables  Auto-­‐Pay
  116. 116. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 118 Policy Claims PhotosPayments Docs Loudoun Mutual Welcome to the Loudoun Mutual Mobile App. Hi, Phil Reynolds! Log Out UC-4! Insured  Enables  Auto-­‐Pay
  117. 117. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 119 Policy Claims PhotosPayments Docs Loudoun Mutual Welcome to the Loudoun Mutual Mobile App. Hi, Phil Reynolds! Log Out UC-4! Insured  Enables  Auto-­‐Pay
  118. 118. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 120 POLICY: 020111044 Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice UC-4! Insured  Enables  Auto-­‐Pay
  119. 119. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 121 POLICY: 020111044 Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice UC-4! Insured  Enables  Auto-­‐Pay
  120. 120. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 122 Amount Due: $56.00 by 06/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ Payment Amount **** **** **** 6789 11 2017 *** UC-4! Insured  Enables  Auto-­‐Pay
  121. 121. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 123 Amount Due: $56.00 by 06/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ Payment Amount **** **** **** 6789 11 2017 *** UC-4! Insured  Enables  Auto-­‐Pay Status  is  currently  “Off”
  122. 122. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 124 Amount Due: $56.00 by 06/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ Payment Amount **** **** **** 6789 11 2017 *** UC-4! Insured  Enables  Auto-­‐Pay
  123. 123. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 125 Amount Due: $56.00 by 06/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ Payment Amount **** **** **** 6789 11 2017 *** UC-4! Insured  Enables  Auto-­‐Pay
  124. 124. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 126 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment UC-4! Insured  Enables  Auto-­‐Pay
  125. 125. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 127 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment UC-4! Insured  Enables  Auto-­‐Pay Icon  displays  terms  and   condiIons. Toggle  is  currently  off.
  126. 126. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 128 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment UC-4! Insured  Enables  Auto-­‐Pay
  127. 127. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 129 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment UC-4! Insured  Enables  Auto-­‐Pay
  128. 128. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 130 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment I Agree Cancel Notice! Legal disclaimers, terms, description of when money will be withdrawn from accounts. UC-4! Insured  Enables  Auto-­‐Pay
  129. 129. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 131 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment I Agree Cancel Notice! Legal disclaimers, terms, description of when money will be withdrawn from accounts. UC-4! Insured  Enables  Auto-­‐Pay If  no  primary  payment   account  has  been  entered  on   the  previous  screen,  this   dialogue  will  indicate  such   and  direct  the  user  to  enter   one  in  the  previous  screen.
  130. 130. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 132 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment I Agree Cancel Notice! Legal disclaimers, terms, description of when money will be withdrawn from accounts. UC-4! Insured  Enables  Auto-­‐Pay
  131. 131. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 133 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment I Agree Cancel Notice! Legal disclaimers, terms, description of when money will be withdrawn from accounts. UC-4! Insured  Enables  Auto-­‐Pay
  132. 132. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 134 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment Payment Schedule 05/28/14 08/28/14 11/28/14 02/28/14 $58.00 $58.00 $58.00 $58.00 UC-4! Insured  Enables  Auto-­‐Pay
  133. 133. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 135 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment Payment Schedule 05/28/14 08/28/14 11/28/14 02/28/14 $58.00 $58.00 $58.00 $58.00 UC-4! Insured  Enables  Auto-­‐Pay Table  displays  a  schedule  of  all   upcoming  payments  for   current    policy  term.  Include     future  policy  term  once   renewal  has  been  processed. Toggle  is  now  on.
  134. 134. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 136 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment Payment Schedule 05/28/14 08/28/14 11/28/14 02/28/14 $58.00 $58.00 $58.00 $58.00 UC-4! Insured  Enables  Auto-­‐Pay
  135. 135. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 137 Amount Due: $56.00 by 06/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay On $ Payment Amount **** **** **** 6789 11 2017 *** UC-4! Insured  Enables  Auto-­‐Pay
  136. 136. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 138 Amount Due: $56.00 by 06/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay On $ Payment Amount **** **** **** 6789 11 2017 *** UC-4! Insured  Enables  Auto-­‐Pay Status  is  now  “On”
  137. 137. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 139 Amount Due: $56.00 by 06/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay On $ Payment Amount **** **** **** 6789 11 2017 *** UC-4! Insured  Enables  Auto-­‐Pay
  138. 138. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 140 UC-5! Insured  Disables  Auto-­‐Pay
  139. 139. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 141 Policy Claims PhotosPayments Docs Loudoun Mutual Welcome to the Loudoun Mutual Mobile App. Hi, Phil Reynolds! Log Out UC-5! Insured  Disables  Auto-­‐Pay
  140. 140. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 142 Policy Claims PhotosPayments Docs Loudoun Mutual Welcome to the Loudoun Mutual Mobile App. Hi, Phil Reynolds! Log Out UC-5! Insured  Disables  Auto-­‐Pay
  141. 141. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 143 POLICY: 020111044 Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice UC-5! Insured  Disables  Auto-­‐Pay
  142. 142. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 144 POLICY: 020111044 Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice UC-5! Insured  Disables  Auto-­‐Pay
  143. 143. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 145 Amount Due: $56.00 by 06/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay On $ Payment Amount **** **** **** 6789 11 2017 *** UC-5! Insured  Disables  Auto-­‐Pay
  144. 144. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 146 Amount Due: $56.00 by 06/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay On $ Payment Amount **** **** **** 6789 11 2017 *** Status  is  currently  “On” UC-5! Insured  Disables  Auto-­‐Pay
  145. 145. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 147 Amount Due: $56.00 by 06/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay On $ Payment Amount **** **** **** 6789 11 2017 *** UC-5! Insured  Disables  Auto-­‐Pay
  146. 146. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 148 Amount Due: $56.00 by 06/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay On $ Payment Amount **** **** **** 6789 11 2017 *** UC-5! Insured  Disables  Auto-­‐Pay
  147. 147. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 149 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment Payment Schedule 05/28/14 08/28/14 11/28/14 02/28/14 $58.00 $58.00 $58.00 $58.00 UC-5! Insured  Disables  Auto-­‐Pay
  148. 148. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 150 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment Payment Schedule 05/28/14 08/28/14 11/28/14 02/28/14 $58.00 $58.00 $58.00 $58.00 Toggle  is  on. UC-5! Insured  Disables  Auto-­‐Pay
  149. 149. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 151 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment Payment Schedule 05/28/14 08/28/14 11/28/14 02/28/14 $58.00 $58.00 $58.00 $58.00 UC-5! Insured  Disables  Auto-­‐Pay
  150. 150. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 152 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment Payment Schedule 05/28/14 08/28/14 11/28/14 02/28/14 $58.00 $58.00 $58.00 $58.00 UC-5! Insured  Disables  Auto-­‐Pay
  151. 151. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 153 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment Payment Schedule 05/28/14 08/28/14 11/28/14 02/28/14 $58.00 $58.00 $58.00 $58.00 I Agree Cancel Notice! You are disabling auto-pay for your account. Legal disclaimers, terms, etc… Do you agree? UC-5! Insured  Disables  Auto-­‐Pay
  152. 152. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 154 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment Payment Schedule 05/28/14 08/28/14 11/28/14 02/28/14 $58.00 $58.00 $58.00 $58.00 I Agree Cancel Notice! You are disabling auto-pay for your account. Legal disclaimers, terms, etc… Do you agree? UC-5! Insured  Disables  Auto-­‐Pay
  153. 153. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 155 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment UC-5! Insured  Disables  Auto-­‐Pay
  154. 154. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 156 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment Toggle  is  now  off. UC-5! Insured  Disables  Auto-­‐Pay
  155. 155. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 157 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment UC-5! Insured  Disables  Auto-­‐Pay
  156. 156. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 158 Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Auto-Pay Make Payment UC-5! Insured  Disables  Auto-­‐Pay
  157. 157. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 159 Amount Due: $56.00 by 06/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ Payment Amount **** **** **** 6789 11 2017 *** UC-5! Insured  Disables  Auto-­‐Pay
  158. 158. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 160 Amount Due: $56.00 by 06/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ Payment Amount **** **** **** 6789 11 2017 *** UC-5! Insured  Disables  Auto-­‐Pay Status  is  now  “Off”
  159. 159. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 161 Amount Due: $56.00 by 06/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV PAY NOW Policy Claims PhotosPayments Docs Loudoun Mutual POLICY: 020111044 Make a Payment Account HistoryCurrent Invoice Auto-Pay Off $ Payment Amount **** **** **** 6789 11 2017 *** UC-5! Insured  Disables  Auto-­‐Pay
  160. 160. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 162 UC-6! Insured  Views  Account  History
  161. 161. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 163 Policy Claims PhotosPayments Docs Loudoun Mutual Welcome to the Loudoun Mutual Mobile App. Hi, Phil Reynolds! Log Out UC-6! Insured  Views  Account  History
  162. 162. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 164 Policy Claims PhotosPayments Docs Loudoun Mutual Welcome to the Loudoun Mutual Mobile App. Hi, Phil Reynolds! Log Out UC-6! Insured  Views  Account  History
  163. 163. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 165 POLICY: 020111044 Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice UC-6! Insured  Views  Account  History
  164. 164. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 166 POLICY: 020111044 Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice UC-6! Insured  Views  Account  History
  165. 165. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 167 04/01/2014 03/15/2014 03/01/2014 02/15/2014 02/01/2014 01/15/2014 01/01/2014 Invoice Payment Invoice Payment Invoice Payment Invoice $56.00 $56.00 $56.00 $56.00 $56.00 $56.00 $56.00 Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice POLICY: 020111044 UC-6! Insured  Views  Account  History
  166. 166. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 168 04/01/2014 03/15/2014 03/01/2014 02/15/2014 02/01/2014 01/15/2014 01/01/2014 Invoice Payment Invoice Payment Invoice Payment Invoice $56.00 $56.00 $56.00 $56.00 $56.00 $56.00 $56.00 Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice POLICY: 020111044 UC-6! Insured  Views  Account  History User  can  click  the  right   arrow  to  view  more   details  on  any  record. Debits  are  red,  payments   are  green.  Record  types   depend  on  the   underlying  billing   system.  An  example  set   of  records  could  include:     !    *  Invoice      *  PaymentInvoice      *  NPCP      *  CancelaIon      *  NSF      *  Reinstatement      *  Adjustment      *  Waive Table  columns  include:   !    *  Date      *  TransacIon  Type      *  Amount
  167. 167. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 169 04/01/2014 03/15/2014 03/01/2014 02/15/2014 02/01/2014 01/15/2014 01/01/2014 Invoice Payment Invoice Payment Invoice Payment Invoice $56.00 $56.00 $56.00 $56.00 $56.00 $56.00 $56.00 Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice POLICY: 020111044 UC-6! Insured  Views  Account  History
  168. 168. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 170 04/01/2014 03/15/2014 03/01/2014 02/15/2014 02/01/2014 01/15/2014 01/01/2014 Invoice Payment Invoice Payment Invoice Payment Invoice $56.00 $56.00 $56.00 $56.00 $56.00 $56.00 $56.00 Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice POLICY: 020111044 UC-6! Insured  Views  Account  History
  169. 169. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 171 Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice POLICY: 020111044 Mailed On: Amount Due: 04/10/2014 View Invoice Due Date: $56.00 05/01/2014 Invoice Paid Status: Unpaid Account History UC-6! Insured  Views  Account  History
  170. 170. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 172 Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice POLICY: 020111044 Mailed On: Amount Due: 04/10/2014 View Invoice Due Date: $56.00 05/01/2014 Invoice Paid Status: Unpaid Account History UC-6! Insured  Views  Account  History Fields  in  this  screen  are   dependent  on  the  record   type  and  will  be  variable   based  on  your  billing   system.  A  full  SRS  should   include  screen  layouts   for  every  record  type.
  171. 171. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 173 Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice POLICY: 020111044 Mailed On: Amount Due: 04/10/2014 View Invoice Due Date: $56.00 05/01/2014 Invoice Paid Status: Unpaid Account History UC-6! Insured  Views  Account  History
  172. 172. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 174 Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice POLICY: 020111044 Mailed On: Amount Due: 04/10/2014 View Invoice Due Date: $56.00 05/01/2014 Invoice Paid Status: Unpaid Account History UC-6! Insured  Views  Account  History
  173. 173. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 175 Phillip D. Reynolds 509 West Olive Suite 101 Springfield, MO 65806 (417) 299 -1119 $56.00 3/20/2014 05/01/2014 04/15/2014 PO Box 58 Waterford, VA 20197 (540) 882-3232 www.loudounmutual.com Loudoun Mutual Insurance Company PO Box 58 Waterford, VA 20197 Loudoun Mutual Loudoun Mutual Invoice Detail Policy Claims PhotosPayments Docs Loudoun Mutual UC-6! Insured  Views  Account  History
  174. 174. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 176 Phillip D. Reynolds 509 West Olive Suite 101 Springfield, MO 65806 (417) 299 -1119 $56.00 3/20/2014 05/01/2014 04/15/2014 PO Box 58 Waterford, VA 20197 (540) 882-3232 www.loudounmutual.com Loudoun Mutual Insurance Company PO Box 58 Waterford, VA 20197 Loudoun Mutual Loudoun Mutual Invoice Detail Policy Claims PhotosPayments Docs Loudoun Mutual UC-6! Insured  Views  Account  History
  175. 175. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 177 Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice POLICY: 020111044 Mailed On: Amount Due: 04/10/2014 View Invoice Due Date: $56.00 05/01/2014 Invoice Paid Status: Unpaid Account History UC-6! Insured  Views  Account  History
  176. 176. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 178 Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice POLICY: 020111044 Mailed On: Amount Due: 04/10/2014 View Invoice Due Date: $56.00 05/01/2014 Invoice Paid Status: Unpaid Account History UC-6! Insured  Views  Account  History
  177. 177. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY 179 04/01/2014 03/15/2014 03/01/2014 02/15/2014 02/01/2014 01/15/2014 01/01/2014 Invoice Payment Invoice Payment Invoice Payment Invoice $56.00 $56.00 $56.00 $56.00 $56.00 $56.00 $56.00 Policy Claims PhotosPayments Docs Loudoun Mutual Make a Payment Account HistoryCurrent Invoice POLICY: 020111044 UC-6! Insured  Views  Account  History
  178. 178. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY What  else  could  your  mobile  app  do? MORE IDEAS 180 ‣ View  policy  header  details.      (Contacts,  Term,  Status,  etc.)   ‣ View  coverage  informaIon  with  links  to  policy  forms.   ‣ Allow  user  to  change  basic  contact  informaIon.   ‣ Allow  user  to  view  the  acIve  dec   ‣ Cross  sell  /  quote  basic  policy  changes.    (Advanced) Policy
  179. 179. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY What  else  could  your  mobile  app  do? MORE IDEAS 181 ‣ File  first  noIce  of  loss.   ‣ Check  on  the  status  of  a  claim.   ‣ Open  a  discussion  with  a  claims  adjuster.   ‣ View  noIces  and  updates  posted  by  adjuster.   ‣ Setup  an  ACH  account  for  direct  deposit.    (Advanced) Claims
  180. 180. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY What  else  could  your  mobile  app  do? MORE IDEAS 182 ‣ Allow  insured  to  take  photos  of  their  property.   ‣ Create  an  inventory  of  contents.   ‣ Prompt  the  user  once  a  year  to  update  records. Photos
  181. 181. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY What  else  could  your  mobile  app  do? MORE IDEAS 183 ‣ Allow  insured  to  view  all  public  documents.   ‣ Provide  access  to  policy  documents  such  as  decs,  noIces,   inspecIon  photos,  etc.   ‣ Provide  access  to  billing  system  documents.   ‣ Allow  insureds  to  upload  their  own  documents. Documents
  182. 182. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Discussion CONCLUSION 184 Ques2ons  /  Feedback?
  183. 183. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY Contact  Info CONCLUSION 185 Email   Phone   Website phil@britecore.com   417.299.1119   www.britecore.com

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