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BriteCon 2014 Mobile Session

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This BriteCon session explores the growing need for insurance carriers to provide access to agents and insureds via mobile devices.

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BriteCon 2014 Mobile Session

  1. 1. Mobile Device TECHNOLOGY Computers aren’t just for the desktop anymore. 1
  2. 2. OVERVIEW 2 Topics for Discussion Things to Know Mobile Trends Engage Now App Development Example SoDware Requirements MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  3. 3. THINGS TO KNOW Terms and Defini2ons 3 Smartphone: A cellular telephone with built-­‐in applicaIons and Internet. Examples: iPhone 5s, Motorola Droid X, Samsung Galaxy S4, HTC One, Sony Xperia MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  4. 4. 4 THINGS TO KNOW Tablet: A wireless, portable personal computer with a touch screen interface. Examples: iPad, Kindle Fire, Samsung Galaxy Tab, MicrosoF Surface, Google Nexus 7 Terms and Defini2ons MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  5. 5. 5 THINGS TO KNOW Terms and Defini2ons Mobile OS: The core soDware that operates a mobile device. The OS provides a common way for applicaIons to interface with mobile device hardware. MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  6. 6. 6 THINGS TO KNOW Major Mobile OperaIng Systems Pla<orms MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  7. 7. THINGS TO KNOW Mobile OS by Market Share 7 iOS Android Windows Other 2% 5% 52% 41% MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  8. 8. 8 THINGS TO KNOW Mobile App: SoDware downloaded and installed directly on a mobile device. Terms and Defini2ons MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  9. 9. 9 THINGS TO KNOW Terms and Defini2ons Mobile Website: Web site designed for and delivered through a mobile browser such as Safari, Chrome, or the Android browser. MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  10. 10. MOBILE TRENDS 10 The Rise of Mobile Devices Mobile technology has risen FASTER than ANY other technology in recorded history. MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  11. 11. MOBILE TRENDS 11 The Rise of Mobile Devices Mobile device adopIon is growing 8 TIMES FASTER Than internet adopIon did in the 1990s and early 2000s. MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  12. 12. MOBILE TRENDS 12 The Rise of Mobile Devices SmartPhones have integrated into our lives faster than any technology in history. Ownership has grown by 71.1% year over year. 61% of Americans now own smartphones. MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  13. 13. MOBILE TRENDS 13 US Smart Phone Adop2on 100% 75% 50% 25% 0% 207m 78% 74% 69% 63% 56% 50% 39% 2011 2012 2013 2014 2015 2016 2017 MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  14. 14. MOBILE TRENDS 14 Tablet Growth Tablet ownership is currently exploding as the power of these devices grows. Ownership has grown by 78.9% year over year. 40% of adults now own tablets. MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  15. 15. MOBILE TRENDS 15 US Tablet Adop2on 100% 75% 50% 25% 0% 160m 60% 54% 48% 40% 43% 29% 11% 2011 2012 2013 2014 2015 2016 2017 MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  16. 16. MOBILE TRENDS 16 SmartPhone vs. Tablet Age Distribu2on 40% 30% 20% 10% 0% 17% SmartPhone Tablet 24% 26% 14% 19% 7% 21% 33% 21% 18% 13-17 18-24 25-34 35-54 55+ MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  17. 17. MOBILE TRENDS 17 The Rise of Mobile Devices At 7 billion units, there are more acIve mobile devices on Earth than people. MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  18. 18. MOBILE TRENDS 18 The Rise of Mobile Devices The average smartphone user spends 2.6 hours a day using their mobile device. MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  19. 19. MOBILE TRENDS 19 The Rise of Mobile Devices 28% of all web traffic is now comes from mobile devices. MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  20. 20. MOBILE TRENDS 20 The Rise of Mobile Devices 51% of consumers say they have made a mobile payment within the past 3 months. MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  21. 21. MOBILE TRENDS 21 The Rise of Mobile Devices 57% of smartphone users will not recommend a business with a poorly designed mobile site. MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  22. 22. MOBILE TRENDS 22 The Rise of Mobile Devices 64% of smartphone users view brands with mobile apps more favorably. MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  23. 23. MOBILE TRENDS 23 The Rise of Mobile Devices 80% of all mobile handsets will be smartphones by the end of 2015. MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  24. 24. MOBILE TRENDS 24 The Rise of Mobile Devices Mobile is Big. MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  25. 25. ENGAGE NOW 25 The Innovators Dilemma “Those are a lot of numbers, but honestly I’ve got a ton to do. Mobile isn’t going to make my list any Ime soon.” MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  26. 26. ENGAGE NOW 26 The Innovators Dilemma The Innovators Dilemma Established firms can fail by “doing everything right”. Successes and capabiliIes can actually become obstacles in the face of changing markets and technologies. The inerIa of proven processes can blind established firms to the threat of disrupIve innovaIons in the marketplace. MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  27. 27. ENGAGE NOW 27 The Innovators Dilemma Sustaining Technologies Sustaining technologies are technologies that improve product performance. These are technologies that most established companies are familiar with; technologies that involve improving a product that has an established role in the market. MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  28. 28. ENGAGE NOW 28 The Innovators Dilemma Disrup2ve Technologies DisrupIve technologies are innovaIons that iniIally result in worse product performance. They are generally cheap and limited, but embody a unique compeIIve advantage. Over Ime disrupIve technology improves, capturing new segments and eventually replacing sustaining technology. MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  29. 29. ENGAGE NOW 29 The Innovators Dilemma Established Companies Good at Sustaining Bad at DisrupIve MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  30. 30. ENGAGE NOW 30 The Innovators Dilemma Time Product Performance High End Market Needs Viability Sustaining Tech Dominance Disruptive Tech Low End Market Needs MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  31. 31. ENGAGE NOW 31 The Innovators Dilemma Some Examples from History ‣ Telegraph > Telephone ‣ Cable Excavators > Hydraulic Excavators ‣ X-­‐Ray > Ultrasound ‣ Glass BoPles > PlasQc BoPles ‣ Riverboats > Railway MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  32. 32. ENGAGE NOW 32 The Innovators Dilemma More Recent Examples ‣ Postal Mail > Email ‣ Tube Radios > Transistor Radio ‣ Record > Tape > CD > Downloadable Files ‣ Piano > Digital Keyboard ‣ Film > Digital Cameras MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  33. 33. ENGAGE NOW 33 The Innovators Dilemma Examples in Computer Technology ‣ Brick and Mortar Stores > Online Retailers ‣ Mainframes > Minicomputers > Desktops > Laptops ‣ Offset PrinQng > Desktop Printer ‣ Paper Encyclopedias > Wikipedia ‣ Tapes > Floppies > OpQcal > USB SQck > Cloud Storage MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  34. 34. ENGAGE NOW 34 The Innovators Dilemma Solving the Innovators Dilemma IdenIfy, develop and successfully market emerging, potenIally disrupIve technologies before they overtake the tradiIonal sustaining technology. MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  35. 35. ENGAGE NOW 35 The Innovators Dilemma Mobile is Disrup2ve Mobile is one of today’s most disrupIve technologies. It is currently in the phase between viability and dominance with tradiIonal compuIng devices. You need to offer quality mobile device support in the very near future to remain relevant to agents and insureds. MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  36. 36. APP DEVELOPMENT 36 Where to Start “I don’t know the first thing about mobile. Where do I start?” MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  37. 37. APP DEVELOPMENT 37 Where to Start Ques2ons to Ask ‣ Mobile Web? ‣ NaIve App? ‣ What Could My App Do? MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  38. 38. APP DEVELOPMENT 38 Mobile Web or Na2ve App? ‣ Mobile Web: Mobile applicaIons delivered through a mobile browser such as Safari or Chrome. ‣ Mobile App: SoDware downloaded and installed naIvely on a mobile device. MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  39. 39. APP DEVELOPMENT 39 Mobile Web or Na2ve App? ‣ Exposure ‣ Support ‣ Pla_orm Factors to Consider ‣ Interface ‣ ConnecIvity ‣ Features ‣ Speed ‣ DistribuIon ‣ Expense MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  40. 40. APP DEVELOPMENT 40 Mobile Web or Na2ve App? Exposure Web 20% Exposure 20% Broad Support The average smartphone user spends 20% of their time browsing the web and 80% of their time in native apps. Runs in Browser Static Interface Largely Static Interface App Exposure Support Browser 8800%% Exposure Runs Directly More Dynamic Limited Support MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  41. 41. APP DEVELOPMENT 41 Mobile Web or Na2ve App? Support 20% Exposure Web Broad Support 250,000 Runs in Browser There are approximately ten times as many web developers in the US as app developers. Largely Static Interface Requires Connectivity 80% Exposure App Exposure Support Browser Static Interface Connectivity Limited Support 25,000 Runs Directly More Dynamic Operates Offline MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  42. 42. APP DEVELOPMENT 42 Mobile Web or Na2ve App? 20% Exposure Pla<orm Broad Support Web Browser Runs in Browser Static Interface Largely Static Interface Mobile Web sites run in a web browser while native apps run directly on your device. Browsers are standardized while OSes are fragmented. Requires Connectivity Connectivity Device Features Limited Device Features 80% Exposure Limited Support App Exposure Support Browser Runs Directly More Dynamic Full Device Features Native Operates Offline MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  43. 43. APP DEVELOPMENT 43 20% Exposure Mobile Web or Na2ve App? Broad Support Interface Runs in Browser Web Largely Static Interface Static Requires Connectivity Mobile Web sites are largely static interfaces with only sparse interactivity. Mobile apps can be much more dynamic and interactive. Limited Device Features Slower User Experience 80% Exposure Limited Support Runs Directly on More Dynamic Full Device Features App Exposure Support Browser Static Interface Connectivity Device Features User Experience Dynamic Operates Offline Faster User Experience MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  44. 44. APP DEVELOPMENT 44 20% Exposure Exposure Mobile Web or Na2ve App? Broad Support Runs in Browser Connec2vity Static Interface Largely Static Interface Web Requires Connectivity Required Connectivity Device Features Limited Device Features Mobile Web sites depend on internet availability while mobile apps can operate without network access and sync data later. User Experience Slower User Experience Web Distribution 80% Exposure Limited Support Runs Directly on More Dynamic Full Device Features App Support Browser Distribution Operates Offline Optional Faster User Experience App Store Distribution MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  45. 45. 20% Exposure Exposure 80% Exposure APP DEVELOPMENT 45 Broad Support Support Mobile Web or Na2ve App? Runs in Browser Largely Static Interface Features Requires Connectivity Web Connectivity Device Features Limited Device Features Limited User Experience Slower User Experience Browsers can only access some device features while a mobile app can utilize advanced features such as GPS, Camera, Accelerometer, etc. Web Distribution Reasonable Cost Limited Support Runs Directly on More Dynamic Operates Offline Full Device Features App Browser Static Interface Distribution Reasonable Cost Complete Faster User Experience App Store Distribution Expensive MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  46. 46. Broad Support Support Limited Support APP DEVELOPMENT 46 Runs in Browser Browser Mobile Web or Na2ve App? Static Interface Largely Static Interface Requires Connectivity Speed Connectivity Device Features Limited Device Features Web User Experience Slower User Experience Slower Web Distribution Mobile websites offer a slower user experience because content must be downloaded and then rendered in a browser. Apps are much faster. Reasonable Cost Runs Directly More Dynamic Operates Offline Full Device Features App Distribution Reasonable Cost Faster User Experience Faster App Store Distribution Expensive MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  47. 47. Runs in Browser Largely Static Interface Browser Static Interface Runs Directly on More Dynamic Full Device Features APP DEVELOPMENT 47 Mobile Web or Na2ve App? Requires Connectivity Limited Device Features Distribu2on Slower User Experience Connectivity Device Features User Experience Web Web Distribution Distribution Web Reasonable Cost Operates Offline Faster User Experience App Reasonable Cost App Store Distribution App Store Expensive Mobile websites are accessible from any browser without restriction while apps must be submitted, accepted, and published through an app store. MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  48. 48. Static Interface Largely Static Interface More Dynamic Full Device Features APP DEVELOPMENT 48 Requires Connectivity Connectivity Mobile Web or Na2ve App? Device Features Limited Device Features User Experience Slower User Expense Experience Web Web Distribution Reasonable Cost Operates Offline Faster User Experience App Store Distribution App Reasonable Distribution Reasonable Cost Expensive Expensive Mobile websites are cheaper to build and maintain due to single code base and higher availability of developers. MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  49. 49. APP DEVELOPMENT 49 Mobile Web or Na2ve App? 20% 80% Exposure 250,000 Browser Static Online Limited Slow Web Reasonable 20% Exposure Exposure Broad Support Broad Support Runs in Browser Runs in Browser Largely Static Interface Largely Static Interface Requires Connectivity Requires Connectivity Limited Device Features Limited Device Features Slower User Experience Slower User Experience Web Distribution Web Distribution Reasonable Cost 808%0 E%xposure 25,000 Native Dynamic Offline/Online Complete Fast App Store Expensive Limited Support Limited Support Runs Directly on Device More Dynamic Interface Runs Directly on Device More Dynamic Interface Operates Offline Operates Offline Full Device Features Full Device Features Faster User Experience Faster User Experience App Store Distribution App Store Distribution Expensive Reasonable Cost Expensive W E B A P P MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  50. 50. APP DEVELOPMENT 50 Mobile Web or Na2ve App? Which is right for you? Apps deliver high quality at a significant premium. Mobile websites offer limited, but very usable funcIonality at a much lower cost. Budget and project goals will determine the best answer. MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  51. 51. APP DEVELOPMENT 51 What Should Our App Do? “What things should we try to do with a mobile app?” MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  52. 52. APP DEVELOPMENT 52 What Should Our App Do? IDENTIFY business opportuniIes DESCRIBE consumer demands DESIGN a soluIon. MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  53. 53. APP DEVELOPMENT 53 What Should Our App Do? Iden2fy Business Opportuni2es ‣ Reduce Costs ‣ Create New Channels ‣ Internal Process Efficiency ‣ Tighten UnderwriIng ‣ Elevate Your Brand ‣ Younger Demographic ‣ Ease of Doing Business ‣ Build Word of Mouth MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  54. 54. APP DEVELOPMENT 54 What Should Our App Do? Describe Consumer Demands ‣ View Invoices ‣ Pay Amount Due ‣ View Coverage InformaIon ‣ Submit First NoIce of Loss ‣ View Claims Status ‣ Inventory Contents ‣ Manage Personal Profile ‣ Quick Quote MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  55. 55. APP DEVELOPMENT 55 What Should Our App Do? Design a Solu2on ‣ Policies ‣ Claims ‣ Photos ‣ Documents ‣ Billing MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  56. 56. EXAMPLE BILLING 56 Use Cases for Insured Billing UC-­‐1. Insured Visits Welcome Screen UC-­‐2. Insured Views Currently Due UC-­‐3. Insured Makes a Payment UC-­‐4. Insured Enables Auto-­‐Pay UC-­‐5. Insured Disables Auto-­‐Pay UC-­‐6. Insured Views Account History MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  57. 57. 57 UC-1 Insured Visits Welcome Screen MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  58. 58. 58 Loudoun Mutual Hi, Phil Reynolds! Welcome to the Loudoun Mutual Mobile App. Log Out Policy Claims Payments Photos Docs UC-1 Insured Visits Welcome Screen MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  59. 59. 59 Loudoun Mutual Hi, Phil Reynolds! Welcome to the Loudoun Mutual Mobile App. Log Out Policy Claims Payments Photos Docs UC-1 Insured Visits Welcome Screen Insured name is looked up from account login. Welcome text is controlled through admin CMS. App is branded to carrier. Insured can log out from the welcome screen. MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  60. 60. 60 UC-2 Insured Views Currently Due MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  61. 61. 61 Loudoun Mutual Hi, Phil Reynolds! Welcome to the Loudoun Mutual Mobile App. Log Out Policy Claims Payments Photos Docs UC-2 Insured Views Currently Due MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  62. 62. 62 Loudoun Mutual Hi, Phil Reynolds! Welcome to the Loudoun Mutual Mobile App. Log Out Policy Claims Payments Photos Docs UC-2 Insured Views Currently Due MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  63. 63. 63 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims Payments Photos Docs UC-2 Insured Views Currently Due MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  64. 64. 64 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims Payments Photos Docs Amount represents only a single policy. If mulIple invoices are acIve, show nearest due date. UC-2 Insured Views Currently Due Should link to a document image of the most recently sent invoice. MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  65. 65. 65 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims Payments Photos Docs UC-2 Insured Views Currently Due MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  66. 66. 66 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims Payments Photos Docs UC-2 Insured Views Currently Due MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  67. 67. 67 Loudoun Mutual Current Bill Loudoun Mutual Phillip D. Reynolds 509 West Olive Suite 101 Springfield, MO 65806 (417) 299 -1119 PO Box 58 Waterford, VA 20197 (540) 882-3232 www.loudounmutual.com $56.00 3/20/2014 04/15/2014 Loudoun Mutual 05/01/2014 Loudoun Mutual Insurance Company PO Box 58 Waterford, VA 20197 Policy Claims Payments Photos Docs UC-2 Insured Views Currently Due MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  68. 68. 68 Loudoun Mutual Current Bill Loudoun Mutual Phillip D. Reynolds 509 West Olive Suite 101 Springfield, MO 65806 (417) 299 -1119 PO Box 58 Waterford, VA 20197 (540) 882-3232 www.loudounmutual.com $56.00 3/20/2014 04/15/2014 Loudoun Mutual 05/01/2014 Loudoun Mutual Insurance Company PO Box 58 Waterford, VA 20197 Policy Claims Payments Photos Docs UC-2 Insured Views Currently Due MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  69. 69. 69 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims Payments Photos Docs UC-2 Insured Views Currently Due MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  70. 70. 70 UC-3 Insured Makes a Payment MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  71. 71. 71 Loudoun Mutual Hi, Phil Reynolds! Welcome to the Loudoun Mutual Mobile App. Log Out Policy Claims Payments Photos Docs UC-3 Insured Makes a Payment MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  72. 72. 72 Loudoun Mutual Hi, Phil Reynolds! Welcome to the Loudoun Mutual Mobile App. Log Out Policy Claims Payments Photos Docs UC-3 Insured Makes a Payment MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  73. 73. 73 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims Payments Photos Docs UC-3 Insured Makes a Payment MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  74. 74. 74 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims Payments Photos Docs UC-3 Insured Makes a Payment MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  75. 75. 75 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Amount Due: $56.00 by 05/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV Auto-Pay Off PAY NOW Policy Claims Payments Photos Docs UC-3 Insured Makes a Payment MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  76. 76. 76 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Amount Due: $56.00 by 05/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV Auto-Pay Off PAY NOW Policy Claims Payments Photos Docs UC-3 Insured Makes a Payment Total amount across all invoices by earliest due date. “On / Off” represents status of auto pay. Default to currently due. MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  77. 77. 77 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Amount Due: $56.00 by 05/01/14 $ Payment Amount Credit Card Number Exp Month Exp Year CCV Auto-Pay Off PAY NOW Policy Claims Payments Photos Docs UC-3 Insured Makes a Payment MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  78. 78. 78 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Amount Due: $56.00 by 05/01/14 $ Payment 56.00 Amount 1233876123876789 Credit Card Number Exp 11 Month 2017 Exp Year 241 CCV Auto-Pay Off PAY NOW Policy Claims Payments Photos Docs UC-3 Insured Makes a Payment MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  79. 79. 79 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Amount Due: $56.00 by 05/01/14 $ Payment 56.00 Amount 1233876123876789 Credit Card Number Exp 11 Month 2017 Exp Year 241 CCV Auto-Pay Off PAY NOW Policy Claims Payments Photos Docs UC-3 Insured Makes a Payment This account is stored on the billing system server as the primary payment account. Obfuscated account details will pre-­‐ populate the next Ime the user visits this screen. MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  80. 80. 80 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Amount Due: $56.00 by 05/01/14 $ Payment 56.00 Amount 1233876123876789 Credit Card Number Exp 11 Month 2017 Exp Year 241 CCV Auto-Pay Off PAY NOW Policy Claims Payments Photos Docs UC-3 Insured Makes a Payment MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  81. 81. 81 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Amount Due: $56.00 by 05/01/14 $ Payment 56.00 Amount 1233876123876789 Credit Card Number Exp 11 Month 2017 Exp Year 241 CCV Auto-Pay Off PAY NOW Policy Claims Payments Photos Docs UC-3 Insured Makes a Payment MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  82. 82. 82 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Payment Amount Due: $56.00 by 05/01/14 You are about to pay $56.00 from your credit card ending in $ Payment 56.00 Amount ***6789. Are you sure? 1233876123876789 Credit Card Number OK Cancel 11 Exp Month 2017 Exp Year 241 CCV Auto-Pay Off PAY NOW Policy Claims Payments Photos Docs UC-3 Insured Makes a Payment MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  83. 83. 83 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Payment Amount Due: $56.00 by 05/01/14 You are about to pay $56.00 from your credit card ending in $ Payment 56.00 Amount ***6789. Are you sure? 1233876123876789 Credit Card Number OK Cancel 11 Exp Month 2017 Exp Year 241 CCV Auto-Pay Off PAY NOW Policy Claims Payments Photos Docs UC-3 Insured Makes a Payment MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  84. 84. 84 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Payment Completed Successfully! Paid On: Amount Due: 04/28/14 $56.00 Receipt Number: XQ1234 Make a Payment Policy Claims Payments Photos Docs UC-3 Insured Makes a Payment MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  85. 85. 85 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Payment Completed Successfully! Paid On: Amount Due: 04/28/14 $56.00 Receipt Number: XQ1234 Make a Payment Policy Claims Payments Photos Docs UC-3 Insured Makes a Payment MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  86. 86. 86 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Amount Due: $56.00 by 06/01/14 $ Payment Amount **** Credit **** Card **** 6789 Number 11 Exp Month 2017 Exp Year CCV *** Auto-Pay Off PAY NOW Policy Claims Payments Photos Docs UC-3 Insured Makes a Payment MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  87. 87. 87 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Amount Due: $56.00 by 06/01/14 $ Payment Amount **** Credit **** Card **** 6789 Number 11 Exp Month 2017 Exp Year CCV *** Auto-Pay Off PAY NOW Policy Claims Payments Photos Docs UC-3 Insured Makes a Payment Date now displays next due date. Other payment details are stored now as primary payment method, and obfuscated. Payment amount is now blank. MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  88. 88. 88 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Amount Due: $56.00 by 06/01/14 $ Payment Amount **** Credit **** Card **** 6789 Number 11 Exp Month 2017 Exp Year CCV *** Auto-Pay Off PAY NOW Policy Claims Payments Photos Docs UC-3 Insured Makes a Payment MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  89. 89. 89 UC-4 Insured Enables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  90. 90. 90 Loudoun Mutual Hi, Phil Reynolds! Welcome to the Loudoun Mutual Mobile App. Log Out Policy Claims Payments Photos Docs UC-4 Insured Enables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  91. 91. 91 Loudoun Mutual Hi, Phil Reynolds! Welcome to the Loudoun Mutual Mobile App. Log Out Policy Claims Payments Photos Docs UC-4 Insured Enables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  92. 92. 92 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims Payments Photos Docs UC-4 Insured Enables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  93. 93. 93 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims Payments Photos Docs UC-4 Insured Enables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  94. 94. 94 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Amount Due: $56.00 by 06/01/14 $ Payment Amount **** Credit **** Card **** 6789 Number 11 Exp Month 2017 Exp Year CCV *** Auto-Pay Off PAY NOW Policy Claims Payments Photos Docs UC-4 Insured Enables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  95. 95. 95 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Amount Due: $56.00 by 06/01/14 $ Payment Amount **** Credit **** Card **** 6789 Number 11 Exp Month 2017 Exp Year CCV *** Auto-Pay Off PAY NOW Policy Claims Payments Photos Docs UC-4 Insured Enables Auto-­‐Pay Status is currently “Off” MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  96. 96. 96 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Amount Due: $56.00 by 06/01/14 $ Payment Amount **** Credit **** Card **** 6789 Number 11 Exp Month 2017 Exp Year CCV *** Auto-Pay Off PAY NOW Policy Claims Payments Photos Docs UC-4 Insured Enables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  97. 97. 97 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Amount Due: $56.00 by 06/01/14 $ Payment Amount **** Credit **** Card **** 6789 Number 11 Exp Month 2017 Exp Year CCV *** Auto-Pay Off PAY NOW Policy Claims Payments Photos Docs UC-4 Insured Enables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  98. 98. 98 Loudoun Mutual POLICY: 020111044 Make Payment Auto-Pay Policy Claims Payments Photos Docs UC-4 Insured Enables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  99. 99. 99 Loudoun Mutual POLICY: 020111044 Make Payment Auto-Pay Policy Claims Payments Photos Docs UC-4 Insured Enables Auto-­‐Pay Icon displays terms and condiIons. Toggle is currently off. MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  100. 100. 100 Loudoun Mutual POLICY: 020111044 Make Payment Auto-Pay Policy Claims Payments Photos Docs UC-4 Insured Enables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  101. 101. 101 Loudoun Mutual POLICY: 020111044 Make Payment Auto-Pay Policy Claims Payments Photos Docs UC-4 Insured Enables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  102. 102. 102 Loudoun Mutual POLICY: 020111044 Make Payment Notice! Auto-Pay Legal disclaimers, terms, description of when money will be withdrawn from accounts. I Agree Cancel Policy Claims Payments Photos Docs UC-4 Insured Enables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  103. 103. 103 Loudoun Mutual POLICY: 020111044 Make Payment Notice! Auto-Pay Legal disclaimers, terms, description of when money will be withdrawn from accounts. I Agree Cancel Policy Claims Payments Photos Docs UC-4 Insured Enables Auto-­‐Pay If no primary payment account has been entered on the previous screen, this dialogue will indicate such and direct the user to enter one in the previous screen. MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  104. 104. 104 Loudoun Mutual POLICY: 020111044 Make Payment Notice! Auto-Pay Legal disclaimers, terms, description of when money will be withdrawn from accounts. I Agree Cancel Policy Claims Payments Photos Docs UC-4 Insured Enables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  105. 105. 105 Loudoun Mutual POLICY: 020111044 Make Payment Notice! Auto-Pay Legal disclaimers, terms, description of when money will be withdrawn from accounts. I Agree Cancel Policy Claims Payments Photos Docs UC-4 Insured Enables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  106. 106. 106 Loudoun Mutual POLICY: 020111044 Make Payment Auto-Pay Payment Schedule 05/28/14 08/28/14 11/28/14 02/28/14 $58.00 $58.00 $58.00 $58.00 Policy Claims Payments Photos Docs UC-4 Insured Enables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  107. 107. 107 Loudoun Mutual POLICY: 020111044 Make Payment Auto-Pay Payment Schedule 05/28/14 08/28/14 11/28/14 02/28/14 $58.00 $58.00 $58.00 $58.00 Policy Claims Payments Photos Docs UC-4 Insured Enables Auto-­‐Pay Table displays a schedule of all upcoming payments for current policy term. Include future policy term once renewal has been processed. Toggle is now on. MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  108. 108. 108 Loudoun Mutual POLICY: 020111044 Make Payment Auto-Pay Payment Schedule 05/28/14 08/28/14 11/28/14 02/28/14 $58.00 $58.00 $58.00 $58.00 Policy Claims Payments Photos Docs UC-4 Insured Enables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  109. 109. 109 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Amount Due: $56.00 by 06/01/14 $ Payment Amount **** Credit **** Card **** 6789 Number 11 Exp Month 2017 Exp Year CCV *** Auto-Pay On PAY NOW Policy Claims Payments Photos Docs UC-4 Insured Enables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  110. 110. 110 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Amount Due: $56.00 by 06/01/14 $ Payment Amount **** Credit **** Card **** 6789 Number 11 Exp Month 2017 Exp Year CCV *** Auto-Pay On PAY NOW Policy Claims Payments Photos Docs UC-4 Insured Enables Auto-­‐Pay Status is now “On” MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  111. 111. 111 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Amount Due: $56.00 by 06/01/14 $ Payment Amount **** Credit **** Card **** 6789 Number 11 Exp Month 2017 Exp Year CCV *** Auto-Pay On PAY NOW Policy Claims Payments Photos Docs UC-4 Insured Enables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  112. 112. 112 UC-5 Insured Disables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  113. 113. 113 Loudoun Mutual Hi, Phil Reynolds! Welcome to the Loudoun Mutual Mobile App. Log Out Policy Claims Payments Photos Docs UC-5 Insured Disables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  114. 114. 114 Loudoun Mutual Hi, Phil Reynolds! Welcome to the Loudoun Mutual Mobile App. Log Out Policy Claims Payments Photos Docs UC-5 Insured Disables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  115. 115. 115 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims Payments Photos Docs UC-5 Insured Disables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  116. 116. 116 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims Payments Photos Docs UC-5 Insured Disables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  117. 117. 117 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Amount Due: $56.00 by 06/01/14 $ Payment Amount **** Credit **** Card **** 6789 Number 11 Exp Month 2017 Exp Year CCV *** Auto-Pay On PAY NOW Policy Claims Payments Photos Docs UC-5 Insured Disables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  118. 118. 118 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Amount Due: $56.00 by 06/01/14 $ Payment Amount **** Credit **** Card **** 6789 Number 11 Exp Month 2017 Exp Year CCV *** Auto-Pay On PAY NOW Policy Claims Payments Photos Docs Status is currently “On” UC-5 Insured Disables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  119. 119. 119 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Amount Due: $56.00 by 06/01/14 $ Payment Amount **** Credit **** Card **** 6789 Number 11 Exp Month 2017 Exp Year CCV *** Auto-Pay On PAY NOW Policy Claims Payments Photos Docs UC-5 Insured Disables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  120. 120. 120 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Amount Due: $56.00 by 06/01/14 $ Payment Amount **** Credit **** Card **** 6789 Number 11 Exp Month 2017 Exp Year CCV *** Auto-Pay On PAY NOW Policy Claims Payments Photos Docs UC-5 Insured Disables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  121. 121. 121 Loudoun Mutual POLICY: 020111044 Make Payment Auto-Pay Payment Schedule 05/28/14 08/28/14 11/28/14 02/28/14 $58.00 $58.00 $58.00 $58.00 Policy Claims Payments Photos Docs UC-5 Insured Disables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  122. 122. 122 Loudoun Mutual POLICY: 020111044 Make Payment Auto-Pay Payment Schedule 05/28/14 08/28/14 11/28/14 02/28/14 $58.00 $58.00 $58.00 $58.00 Policy Claims Payments Photos Docs Toggle is on. UC-5 Insured Disables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  123. 123. 123 Loudoun Mutual POLICY: 020111044 Make Payment Auto-Pay Payment Schedule 05/28/14 08/28/14 11/28/14 02/28/14 $58.00 $58.00 $58.00 $58.00 Policy Claims Payments Photos Docs UC-5 Insured Disables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  124. 124. 124 Loudoun Mutual POLICY: 020111044 Make Payment Auto-Pay Payment Schedule 05/28/14 08/28/14 11/28/14 02/28/14 $58.00 $58.00 $58.00 $58.00 Policy Claims Payments Photos Docs UC-5 Insured Disables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  125. 125. 125 Loudoun Mutual POLICY: 020111044 Make Payment Notice! Auto-Pay You are disabling auto-pay for your account. Payment Legal Schedule disclaimers, terms, etc… Do you agree? 05/28/14 08/28/14 11/28/14 02/28/14 $58.00 $58.00 $58.00 $58.00 I Agree Cancel Policy Claims Payments Photos Docs UC-5 Insured Disables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  126. 126. 126 Loudoun Mutual POLICY: 020111044 Make Payment Notice! Auto-Pay You are disabling auto-pay for your account. Payment Legal Schedule disclaimers, terms, etc… Do you agree? 05/28/14 08/28/14 11/28/14 02/28/14 $58.00 $58.00 $58.00 $58.00 I Agree Cancel Policy Claims Payments Photos Docs UC-5 Insured Disables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  127. 127. 127 Loudoun Mutual POLICY: 020111044 Make Payment Auto-Pay Policy Claims Payments Photos Docs UC-5 Insured Disables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  128. 128. 128 Loudoun Mutual POLICY: 020111044 Make Payment Auto-Pay Policy Claims Payments Photos Docs Toggle is now off. UC-5 Insured Disables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  129. 129. 129 Loudoun Mutual POLICY: 020111044 Make Payment Auto-Pay Policy Claims Payments Photos Docs UC-5 Insured Disables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  130. 130. 130 Loudoun Mutual POLICY: 020111044 Make Payment Auto-Pay Policy Claims Payments Photos Docs UC-5 Insured Disables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  131. 131. 131 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Amount Due: $56.00 by 06/01/14 $ Payment Amount **** Credit **** Card **** 6789 Number 11 Exp Month 2017 Exp Year CCV *** Auto-Pay Off PAY NOW Policy Claims Payments Photos Docs UC-5 Insured Disables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  132. 132. 132 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Amount Due: $56.00 by 06/01/14 $ Payment Amount **** Credit **** Card **** 6789 Number 11 Exp Month 2017 Exp Year CCV *** Auto-Pay Off PAY NOW Policy Claims Payments Photos Docs UC-5 Insured Disables Auto-­‐Pay Status is now “Off” MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  133. 133. 133 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Amount Due: $56.00 by 06/01/14 $ Payment Amount **** Credit **** Card **** 6789 Number 11 Exp Month 2017 Exp Year CCV *** Auto-Pay Off PAY NOW Policy Claims Payments Photos Docs UC-5 Insured Disables Auto-­‐Pay MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  134. 134. 134 UC-6 Insured Views Account History MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  135. 135. 135 Loudoun Mutual Hi, Phil Reynolds! Welcome to the Loudoun Mutual Mobile App. Log Out Policy Claims Payments Photos Docs UC-6 Insured Views Account History MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  136. 136. 136 Loudoun Mutual Hi, Phil Reynolds! Welcome to the Loudoun Mutual Mobile App. Log Out Policy Claims Payments Photos Docs UC-6 Insured Views Account History MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  137. 137. 137 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims Payments Photos Docs UC-6 Insured Views Account History MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  138. 138. 138 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Current Balance: Due Date: Last Payment Received: Last Payment Amount: $56.00 05/01/2014 03/20/2014 $56.00 View Invoice Policy Claims Payments Photos Docs UC-6 Insured Views Account History MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  139. 139. 139 POLICY: 020111044 Current Invoice Make a Payment Account History 04/01/2014 03/15/2014 03/01/2014 02/15/2014 02/01/2014 01/15/2014 01/01/2014 Loudoun Mutual Invoice Payment Invoice Payment Invoice Payment Invoice $56.00 $56.00 $56.00 $56.00 $56.00 $56.00 $56.00 Policy Claims Payments Photos Docs UC-6 Insured Views Account History MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  140. 140. 140 POLICY: 020111044 Current Invoice Make a Payment Account History 04/01/2014 03/15/2014 03/01/2014 02/15/2014 02/01/2014 01/15/2014 01/01/2014 Loudoun Mutual Invoice Payment Invoice Payment Invoice Payment Invoice $56.00 $56.00 $56.00 $56.00 $56.00 $56.00 $56.00 Policy Claims Payments Photos Docs UC-6 Insured Views Account History Table columns include: * Date * TransacIon Type * Amount User can click the right arrow to view more details on any record. Debits are red, payments are green. Record types depend on the underlying billing system. An example set of records could include: * Invoice * PaymentInvoice * NPCP * CancelaIon * NSF * Reinstatement * Adjustment * Waive MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  141. 141. 141 POLICY: 020111044 Current Invoice Make a Payment Account History 04/01/2014 03/15/2014 03/01/2014 02/15/2014 02/01/2014 01/15/2014 01/01/2014 Loudoun Mutual Invoice Payment Invoice Payment Invoice Payment Invoice $56.00 $56.00 $56.00 $56.00 $56.00 $56.00 $56.00 Policy Claims Payments Photos Docs UC-6 Insured Views Account History MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  142. 142. 142 POLICY: 020111044 Current Invoice Make a Payment Account History 04/01/2014 03/15/2014 03/01/2014 02/15/2014 02/01/2014 01/15/2014 01/01/2014 Loudoun Mutual Invoice Payment Invoice Payment Invoice Payment Invoice $56.00 $56.00 $56.00 $56.00 $56.00 $56.00 $56.00 Policy Claims Payments Photos Docs UC-6 Insured Views Account History MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  143. 143. 143 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Account History Mailed On: Amount Due: 04/10/2014 Due Date: Invoice Paid Status: Unpaid View Invoice $56.00 05/01/2014 Policy Claims Payments Photos Docs UC-6 Insured Views Account History MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  144. 144. 144 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Account History Mailed On: Amount Due: 04/10/2014 Due Date: Invoice Paid Status: Unpaid View Invoice $56.00 05/01/2014 Policy Claims Payments Photos Docs UC-6 Insured Views Account History Fields in this screen are dependent on the record type and will be variable based on your billing system. A full SRS should include screen layouts for every record type. MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  145. 145. 145 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Account History Mailed On: Amount Due: 04/10/2014 Due Date: Invoice Paid Status: Unpaid View Invoice $56.00 05/01/2014 Policy Claims Payments Photos Docs UC-6 Insured Views Account History MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  146. 146. 146 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Account History Mailed On: Amount Due: 04/10/2014 Due Date: Invoice Paid Status: Unpaid View Invoice $56.00 05/01/2014 Policy Claims Payments Photos Docs UC-6 Insured Views Account History MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  147. 147. 147 Loudoun Mutual Invoice Detail Loudoun Mutual Phillip D. Reynolds 509 West Olive Suite 101 Springfield, MO 65806 (417) 299 -1119 PO Box 58 Waterford, VA 20197 (540) 882-3232 www.loudounmutual.com $56.00 3/20/2014 04/15/2014 Loudoun Mutual 05/01/2014 Loudoun Mutual Insurance Company PO Box 58 Waterford, VA 20197 Policy Claims Payments Photos Docs UC-6 Insured Views Account History MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  148. 148. 148 Loudoun Mutual Invoice Detail Loudoun Mutual Phillip D. Reynolds 509 West Olive Suite 101 Springfield, MO 65806 (417) 299 -1119 PO Box 58 Waterford, VA 20197 (540) 882-3232 www.loudounmutual.com $56.00 3/20/2014 04/15/2014 Loudoun Mutual 05/01/2014 Loudoun Mutual Insurance Company PO Box 58 Waterford, VA 20197 Policy Claims Payments Photos Docs UC-6 Insured Views Account History MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  149. 149. 149 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Account History Mailed On: Amount Due: 04/10/2014 Due Date: Invoice Paid Status: Unpaid View Invoice $56.00 05/01/2014 Policy Claims Payments Photos Docs UC-6 Insured Views Account History MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  150. 150. 150 Loudoun Mutual POLICY: 020111044 Current Invoice Make a Payment Account History Account History Mailed On: Amount Due: 04/10/2014 Due Date: Invoice Paid Status: Unpaid View Invoice $56.00 05/01/2014 Policy Claims Payments Photos Docs UC-6 Insured Views Account History MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  151. 151. 151 POLICY: 020111044 Current Invoice Make a Payment Account History 04/01/2014 03/15/2014 03/01/2014 02/15/2014 02/01/2014 01/15/2014 01/01/2014 Loudoun Mutual Invoice Payment Invoice Payment Invoice Payment Invoice $56.00 $56.00 $56.00 $56.00 $56.00 $56.00 $56.00 Policy Claims Payments Photos Docs UC-6 Insured Views Account History MOBILE DEVICE TECHNOLOGY PHIL REYNOLDS
  152. 152. MORE IDEAS 152 What else could our mobile app do? Policy ‣ View policy header details. (Contacts, Term, Status, etc.) ‣ View coverage informaIon with links to policy forms. ‣ Allow user to change basic contact informaIon. ‣ Allow user to view the acIve dec ‣ Cross sell / quote basic policy changes. (Advanced) MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  153. 153. MORE IDEAS 153 What else could our mobile app do? Claims ‣ File first noIce of loss. ‣ Check on the status of a claim. ‣ Open a discussion with a claims adjuster. ‣ View noIces and updates posted by adjuster. ‣ Setup an ACH account for direct deposit. (Advanced) MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  154. 154. MORE IDEAS 154 What else could our mobile app do? Photos ‣ Allow insured to take photos of their property. ‣ Create an inventory of contents. ‣ Prompt the user once a year to update records. MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  155. 155. MORE IDEAS 155 What else could our mobile app do? Documents ‣ Allow insured to view all public documents. ‣ Provide access to policy documents such as decs, noIces, inspecIon photos, etc. ‣ Provide access to billing system documents. ‣ Allow insureds to upload their own documents. MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  156. 156. CONCLUSION 156 Discussion Ques2ons / Feedback? MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  157. 157. CONCLUSION 157 Contact Info Email Phone Website phil@britecore.com 417.299.1119 www.britecore.com MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS
  158. 158. CONCLUSION 158 Contact Info You can view this presentaIon online at: http://www.slideshare.net/PhilReynolds2/mobile-technology-32793965 MOBILE DEVICE TECHNOLOGY 03/26/2014 PHIL REYNOLDS

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