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OpenText ECR Presentation - Order Status App

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OpenText ECR Presentation - Order Status App

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This presentation discusses enterprise mobility trends and how a mobile app can bring greater transparency to global supply chains. This presentation also discusses how OpenText developed a mobile order status app for a global CPG company which would allow their customers greater visibility into order based transactions.

This presentation discusses enterprise mobility trends and how a mobile app can bring greater transparency to global supply chains. This presentation also discusses how OpenText developed a mobile order status app for a global CPG company which would allow their customers greater visibility into order based transactions.

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OpenText ECR Presentation - Order Status App

  1. 1. Increasing Transparency in the Supply Chain – Mobile Order Status App Mark Morley, Director of Industry Marketing
  2. 2. OpenText Confidential. ©2015 All Rights Reserved. 22 Agenda  Introduction  Digital Disruption Across the Enterprise  Enterprise Mobile Solution to Improve Customer Experience  Future of Mobile B2B?
  3. 3. OpenText Confidential. ©2015 All Rights Reserved. 33 Introduction to OpenText Information Exchange Information Exchange delivers technology, processes and people that optimize supply chains by facilitating the secure, compliant and efficient exchange of information between trading partners in the Cloud Integration Hub Message Transport Translation Protocol Conversion ERP Firewall Notifications Message Storage Reporting Analytics Structured Information Exchange SecureMail MFT FAX2MAIL Notifications FAX Unstructured Information Exchange
  4. 4. OpenText Confidential. ©2015 All Rights Reserved. 44 OpenText Trading Grid
  5. 5. OpenText Confidential. ©2015 All Rights Reserved. 55 23/25
  6. 6. Digital Disruption Across Tomorrow’s Enterprise
  7. 7. OpenText Confidential. ©2015 All Rights Reserved. 77 Business Models are Advancing
  8. 8. OpenText Confidential. ©2015 All Rights Reserved. 88 Source: We Are Social - August 2015 Continued Exponential Growth in Mobile Device Adoption
  9. 9. OpenText Confidential. ©2015 All Rights Reserved. 99 Employee Driven BYOD is Transforming How Information is Accessed Across the Enterprise
  10. 10. OpenText Confidential. ©2015 All Rights Reserved. 1010 Apple has Indirectly Driven the BYOD Revolution, now Shaking up the Retail Market with Apple Pay
  11. 11. OpenText Confidential. ©2015 All Rights Reserved. 1111 Mobile Devices Provide Pervasive Visbility & Access to all Enterprise Information
  12. 12. OpenText Confidential. ©2015 All Rights Reserved. 1212 Top Ten Strategic Tech Trends for 2015 - Gartner Merging the Real World & the Virtual World Intelligence Everywhere The New IT Reality Emerges 1. Computing Everywhere 2. The Internet of Things (IoT) 3. 3D Printing 4. Advanced, Pervasive, Invisible Analytics 5. Context Rich Systems 6. Smart Machines 7. Cloud/Client Architecture 8. Software Defined Infrastructure 9. Web Scale IT 10.Risk Based Security & Self Protection
  13. 13. OpenText Confidential. ©2015 All Rights Reserved. 1313 Drivers for Mobility Adoption
  14. 14. OpenText Confidential. ©2015 All Rights Reserved. 1414 CSC 2015 CIO Survey Perception of Technology Trends Over the Next Three Years 39% of respondents said mobile apps were considered a strategic asset to drive the business forward
  15. 15. Enterprise Mobile Solution to Improve Customer Experience
  16. 16. OpenText Confidential. ©2015 All Rights Reserved. 1616 Your Customers’ Most Commonly Asked Question? “What is the status of my order?”
  17. 17. OpenText Confidential. ©2015 All Rights Reserved. 1717 Orders Arrive in Many Different Ways SMALL SOHO Very Small Small Fax Web Forms Microsoft Office SMB Accounting Package MID-SIZE Medium Desktop Translator Mobile Device* LARGE National Global Integration Broker Enterprise Resource Planning Size of Company Complexity of B2B Enabler
  18. 18. OpenText Confidential. ©2015 All Rights Reserved. 1818 Case Study – Order Status App  European CPG company needed a smart solution for a major problem  Their German operation processes over 30,000 orders per month from their customers  Customers expect full visibility of order status 24 hours a day, seven days a week  Access to information was restricted to office hours constraining responsiveness and efficiency  Needed to avoid out of stock situations as this drives down customer satisfaction
  19. 19. OpenText Confidential. ©2015 All Rights Reserved. 1919 Two Key Requirements  Mobile app should be easy to use with a simple and intuitive design, this was crucial to success  They did not want to provide training or a manual, customers had to be able to instinctively use the app  Ensuring the mobile app had the appropriate security settings was a vital part of development  Not all users within the company need to be able to view information on every customer. For example, the sales team had restricted access to account specific information Simple Secure
  20. 20. OpenText Confidential. ©2015 All Rights Reserved. 2020 Provide customers & sales associates full transparency on status of orders right at their fingertips, key operational criteria includes: Device Independent OS Independent Browser Independent Mobile Order Status Web Application
  21. 21. OpenText Confidential. ©2015 All Rights Reserved. 2121 Mobile Order Status Web Application Orders by delivery location showing:  Orders with issues  Orders that have been placed  Orders that are in progress  Orders that have shipped  Orders that have been invoiced Plus, push notifications and email to manage issues by exception
  22. 22. OpenText Confidential. ©2015 All Rights Reserved. 2222 Key Operational Benefits  Customers can check order status regardless of time or location,  Orders can be checked from the shelf-edge, avoiding the risk of going out of stock  Improved visibility has allowed the replenishment process to start earlier  Response time for customers is shortened – if an order is delayed/cancelled it’s immediately visible  The app is easy to use and allows the user to filter orders by different criteria
  23. 23. OpenText Confidential. ©2015 All Rights Reserved. 2323 Benefits That Matter  Improved customer satisfaction  Full visibility of orders and their status  Reduced problem calls to customer service  Improved productivity  Avoid out of stock situations  Protect brand reputation
  24. 24. OpenText Confidential. ©2015 All Rights Reserved. 2424 V2.0 of the Order App is Being Developed in Partnership with GS1 Germany
  25. 25. Future of Mobile B2B?
  26. 26. OpenText Confidential. ©2015 All Rights Reserved. 2626 OpenText Supports the Mobile Revolution  OpenText understands that companies that can transform their business processes using mobility will achieve new levels of success.  Our mobile solutions will expand far beyond the ORDERS process. Our objective is to support our customers driving the Mobile revolution.  “The time for business process transformation is now.”
  27. 27. OpenText Confidential. ©2015 All Rights Reserved. 2727 Apple Watch Concept
  28. 28. OpenText Confidential. ©2015 All Rights Reserved. 2828 Apple Watch Concept
  29. 29. OpenText Confidential. ©2015 All Rights Reserved. 2929 Apple Watch Concept
  30. 30. Copyright © OpenText Corporation. All rights reserved. twitter.com/opentext facebook.com/opentext linkedin.com/company/opentext W www.opentext.com Mark Morley | mmorley@opentext.com

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