This document discusses how financial institutions can use APIs to improve the customer experience, drive innovation, and generate new revenue opportunities. It provides examples of how APIs have helped organizations like a utility company improve payment processing, a retail bank ensure system availability for trading, and a healthcare provider enhance field work efficiency. The document advocates that API management platforms can help organizations securely expose APIs, accelerate app development, integrate systems, and monitor API usage to support monetization strategies. Overall, the document argues that APIs allow financial firms to enhance customer loyalty, expand into new business areas, and maintain operational resilience in the digital economy.
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Adapting to Digital Change: Use APIs to Delight Customers & Win
1. Adap%ng
to
Digital
Change:
Use
APIs
to
Delight
Customers
&
Win
How
to
differen,ate,
extend
reach
and
establish
trust
in
financial
services
David
Bressler
–
VP
Financial
Services,
CA
Technologies
Tyson
WhiEen
–
Director
API
Management,
CA
Technologies