Brandon Merriweather is seeking full-time employment utilizing his customer service, communication, and computer skills. He has over 5 years of experience in customer service, sales, and technical support roles. His resume highlights proficiency in Microsoft Office programs, clear communication skills, and specialized training in customer service, technical support, and management. He is currently working as an administrative assistant and equipment tester for UPS, where he handles weekly reports, order forms, and acts as a liaison between departments.

1. BRANDON MERRIWEATHER
4941 Wemberley Dr., Memphis, TN 38125 | bamerriweather@gmail.com | 9014098702
OBJECTIVE Seeking full-time employment allowing me to utilize customer service, communication, and
computer skills. Well gifted in soft skills, customer satisfaction and sales
SKILLS & ABILITIES Proficient use of both PC and Mac computers; highly skilled in use of Word, Excel, and Outlook;
clear, articulate communication and writing skills; specialized soft skills training;35-45 wpm
typing. Excellent communication skills. Customer service trained. Technical Support trained.
Management training for 5 months.
EXPERIENCE ADMIN ASSISTANT FOR THE REVENUE RECOVERY DEPARTMENT/ DWS TESTER UPS
March 2016 - Present
Office assistant in charge of weekly excel expense reports and client order forms
Testing of all EDS and IDS equipment used for sorting package through the hub.
Customer Service for clients need help with order forms and package tracking.
Handles all department to department relations with other supervisors and managers at
UPS.
SALES REPRESENTATIVE/ CUSTOMER SERVICE REP ​ ACE MARKETING
March 2015 - Present
Established rapport with customers in Sam’s Club retail stores to promote sales of AT&T/DirecTV
products/services.
Met weekly sales goals by educating customers on ways to maximize value and save money when
choosing TV, internet and phone services.
Customer service for all current customers assisting with account management, billing questions
while insuring that customers were properly set up and informed about their terms of service.
TECHNICAL SUPPORT REPRESENTATIVE/ CUSTOMER SERVICE REP/SUPRVISOR​ DIRECTV VIA SITEL
WORK@HOME SOLUTIONS
OCTOBER 2014 - MARCH 2015
Troubleshoot all technical inquiries regarding DIRECTV receivers and products over the phone
Sales of additional products and continued service with the company.
Deliver world class customer service and build customer satisfaction and loyalty
Increase the customer experience by providing information on new products, programming package
and services through up-selling opportunities
Supervisor of technical support team for last 3 months there
CUSTOMER SERVICE/TECH SUPPORT ADVISOR​ APPLE/KELLY SERVICES
JULY 2013 – JUNE 2014
Remotely provided technical support for Apple iOS products (iPhone, iPad, & iPod) in an at-home
call center environment – troubleshooting, repair, etc.

2. Assisted customers with account security needs such as verification, resetting passwords, etc.
Sales. Providing customer with great opportunities of being coverage plans and additional apple
products.
Maintained low ACW and met and exceeded all standards/metrics for call handle time, customer
face time, etc.
Regularly received highly rated customer service surveys listing friendliness and willingness to
listen as top skills among others.
EDUCATION MIDDLE TENNESSEE STATE UNIVERSITY​, MURFREESBORO, TN
BUSINESS ADMINISTRATION MAJOR
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