Thomas F. Bowers IV seeks a technical or customer support position where he can provide excellent customer care and support. He has over 15 years of experience in technical support roles, providing assistance via phone, email, and chat. He is proficient in various technologies including Avaya and Cisco telephony, case logging tools, Windows operating systems, and Microsoft Office.

1. Thomas F. Bowers IV
1535 SE Maple Street, A 1
Hillsboro, Or 97123
503 341 2802
Thomas.bowersiv@gmail.com
www.linkedin.com/in/tom-bowers-56643293
Objective Seeking a Technical or Customer Support Position. Providing excellent customer care in
support of goods or services as provided by the company.
Skills Use of Avaya and Cisco Telephony technologies.
Use of case logging tools, both Right Now and Sales Force.
Active listening
Use of Windows Operating systems. Windows Vista, 7, 8, 8.1 and Windows 10.
Microsoft Office 2007, Word, some excel and Power Point
Knowledge of Google Chrome, Firefox and Internet Explorer 11
Knowledge of setting up small networks using IPv 4 with connecting either
wireless, or hard cable connections to cable modems, DSL and common routers.
Strong researching and troubleshooting skills.
Valued added consultation of company provided products and or services.
Communication by email and chat.
Review of customer billing of services and subscriptions.
Issue refunds, credits and assist customers to bring billing and other account
information current.
Configure domains for A and C name records, Sub domains and online file content
management.
Experience Yahoo Inc. 04/2008- 07/2016
Product support agent, Account manager, Customer care agent. Providing support by chat,
email and over the phone. Support included site design, business email account setup and
management, configure email accounts for computer, tablet and smart phone.
Provide instruction on the use of online and downloadable design tools.
Provided insights on the use of tools to identify potentially fraudulent orders for support of
on line merchants.
Assist with order handling, configuration of shipping and as needed sales tax collection.
Assist with set up of payment processors, either First Data Merchant Services on the
Nashville platform or Pay Pal.
During this time, phones used were Avaya and Cisco Finesse.

2. Tom
Case logging tools were Star/Right Now and later Sales Force.
Stream International 11/1999 – 04/2008
Senior Technical Support Professional
Duties include providing Excellent Customer Care and Technical Support.
Handling of delicate situations for customers in an escalation role, requiring tact,
discretion, and professionalism, adhering to company policies, detailed entries of the
record, and account
Research to validate claims. When authorized have extended credits to accounts and
relayed billing information to the customer and return merchandise authorizations on a
case by case basis.
Diagnostic support of computers and operating systems for residential customers.
Technical support to help customers access their computers and assist in hardware
replacement.
Support basic functionality of Windows XP home and professional, with service pack 2, and
Vista, mostly home basic and home premium.
Industrial Automation Consulting, INC Three Forks, MT 4/1999 - 9/1999
Clerk
Phone messaging, mail handling, writing of office correspondence.
Software and literature mailings
Management of petty cash
Data entry and database input
Research support to the Sales and Marketing director.
Arrange and confirm travel arrangements.
Track orders of equipment and oversee the safety program and reporting status directly to
the President of the company and the General Manager.
Broadway Corporation 3/1996 - 4/1999
Retail Clerk and Maintenance
Customer service
Stocking and inventory
Assisting in the smooth operation of the fuel retail operations by ensuring safe dispensing of
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3. Tom
Diesel, Gasoline, Propane fuels in a 24 hour retail business.
Ensuring safety and workplace health standards were maintained.
Customer service supervisor. Pasco, Washington
Duties included:
Customer service
Enforcement of policies, and procedures, compliance of the same,
Product rotation and inventory.
Handling of customer complaints and administer the facility safety program.
This includes First aid, and emergency equipment and supplies control.
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