Asif Shaikh is seeking a challenging position that utilizes his 6 years of experience. He holds a B.C.S degree from ATI College. His experience includes roles at Vodafone as a Territory Sales Incharge and Senior Executive from 2015-2016, and IDEA from 2013-2015. He has received several achievement certificates for exemplary performance. Asif is proficient in English, Hindi, and Marathi with computer skills in Windows, MS Office, and internet usage.

1. CURRICULUM VITAE
ASIF AZIZ SHAIKH
Mobile: - +919923001900
Email: asif.shaikh96614@gmail.com
Objective: A challenging and growth oriented position in a progressive company where my skills
can be effectively utilized to contribute towards the success of the organization.
Total Experience: 6 Years
Academic Qualification:
• Graduate in B.C.S from ATI College, AURANGABAD, SIKKIM MANIPAL University,
MAHARASHTRA, 2015.
Achievements:
• Certificate of WAHH CARD for exemplary performance during the period December 2015
• Certificate of GOOD customer service for exemplary performance during the period
December 2015.
• Certificate of WAHH CARD for exemplary performance during the period Feb 2015
• Certificate of BRAVO for exemplary performance during the period march to may 2015
• Certificate of SAMMRAT for exemplary performance in postpaid sales and channel manpower
management during the period july to Sep 2016
Working Experience:
2016- Working at Vodafone Mobile Service Limited as a Territory Sales in charge TSI
(QUEESCORP LTD) Vodafone Mini Stores (Channel Sales)
Right mix of Products to ensure Channel profitability – Focus on Value (Acquisition & Upsell)
o Deliver > AOP on acquisitions : Postpaid
o Achieve MI revenue
o Deliver Mpesa T2M Absolute nos .
o Deliver MVA registrations
Churn Reduction:
o Ensure Prepaid T3M Churn, Postpaid 90 days churn below given target.
Theme: Build Strong fundamentals in Channel operations to deliver sustainable growth through
Productivity metrics and standardized operating processes
Rollout of new touch-points as per expansion plan:
o VMS to be maintained and VMS productivity or CCE.
o ADVMS to be maintained.
Retail Profitability:

2. o VMS franchisee monthly earnings improvement ,Timely ROIs and monthly channel
review to improve efficiency
5. Retail Productivity: (Improve CCE productivity)
o On Postpaid
o On Prepaid
o On MI
Theme: Customer experience first with clear ownership on service deliverables through VMS / ADVMS
(Drive Customer First agenda focus on unmatched Customer Experience
Specific Goal Objectives
o EQ score improvement
o Deliver First Time Fix (FTF)– 85%
o Reduction of Incorrect & Incomplete tagging
o PNU complaints to be reduced to ZERO
. Ensure 100% compliance of VMS & ADVMS partners to eliminate operational misses
including Document compliance, SR tagging etc
2015- Worked at Vodafone Mobile Service Limited as a Senior Executive till May 2016.
Vodafone Store ( Sales, Operation & Customer Service)
Responsibilities:
• Co-ordinate with the respective CCAs to drive achievement of target.
• Be the custodian of the Product wise Profitability Report and monitor the Store Margin.
• Escalate on time to the Cluster Retail Sales Leads to ensure ‘Stock availability’ of must-have
handsets in store as per stocking norms.
• Monitor & Communicate the daily iSAT scores and related actions to the relevant Store staff
regularly.
• Escalate repeat non-compliance to Cluster Retail Operations Executives / Leads by any team
member for disciplinary action.
• Monitor Process Compliance through ‘Observation’ to correct any anomalies.
• Ensure proper upkeep of records as per the Process requirement.
• Coach and mentor the team members to achieve targeted ‘Process Audit’ scores and ESOps
Index/ Store Operations Index.
• Ensure ‘Store Opening & Closing’ on time
• Ensure proper ‘Product, Process and Promo’ Knowledge amongst team member.
• Focus on ‘100%’ adherence to Certification schedule for the new CCAs and update certification
for existing CCAs.
• Ensure that all CCAs get certified.
• Support & coach the CCAs to achieve certification with minimal repeat tests.
• Ensure Staff Attrition is as per set targets.
2013- Worked with IDEAADITYA BIRLA MINCAS. As a SME since Sep 2013 To 2015
• Support the definition of business processes

3. • Oversee the execution of that policy via business rules applied. Such oversight includes
confirming that the implemented rules fully and faithfully correspond to the intended
policy.
• Once Rule Writers have created the first set of rules, the SME reviews the rules, and the
rule flow to give feedbacks on the logic and pattern used.
• Review the results of testing and simulation
• Resolve business issues relating to business rule execution. Be accountable for the quality
of the business rule
2011- Worked with VODAFONE INTELNET GLOBAL. As a C.S.A since Sep 2011 TO
2015
• Prepares for customer inquiries by studying products, services, and customer service processes.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and
responses; gathering and researching information; assembling and forwarding information;
verifying customer's understanding of information and answer.
• Records customer inquiries by documenting inquiry and response in customers' accounts.
• Improves quality service by recommending improved processes; identifying new product and
service applications.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes customer service and organization mission by completing related results as
needed.
Computer Acquaintance:
• Expertise in installation of various software and operating systems on Windows.
• Expertise in the usage of MS office tools namely Word, Power point, MS Excel.
• Knowledge in search tools and Internet.
Personal Information:
Name: ASIF AZIS SHAIKH
Father’s Name: MR. AZIZ AMIR SHAIKH
Address: PLOT NO 1-8-89 NEW S.T COLONY KAT KAT GATE AURANGABAD
431001
Data of Birth: 4nd
May 1992
Marital Status: Single
Nationality: Indian
Sex: Male
Language Proficiency: English, Hindi & Marthi
Hobbies: Playing Cricket, Playing Games

4. ASIF SHAIKH