CURRICULUM VITAE
ASIF AZIZ SHAIKH
Mobile: - +919923001900
Email: asif.shaikh96614@gmail.com
Objective: A challenging and growth oriented position in a progressive company where my skills
can be effectively utilized to contribute towards the success of the organization.
Total Experience: 6 Years
Academic Qualification:
• Graduate in B.C.S from ATI College, AURANGABAD, SIKKIM MANIPAL University,
MAHARASHTRA, 2015.
Achievements:
• Certificate of WAHH CARD for exemplary performance during the period December 2015
• Certificate of GOOD customer service for exemplary performance during the period
December 2015.
• Certificate of WAHH CARD for exemplary performance during the period Feb 2015
• Certificate of BRAVO for exemplary performance during the period march to may 2015
• Certificate of SAMMRAT for exemplary performance in postpaid sales and channel manpower
management during the period july to Sep 2016
Working Experience:
2016- Working at Vodafone Mobile Service Limited as a Territory Sales in charge TSI
(QUEESCORP LTD) Vodafone Mini Stores (Channel Sales)
Right mix of Products to ensure Channel profitability – Focus on Value (Acquisition & Upsell)
o Deliver > AOP on acquisitions : Postpaid
o Achieve MI revenue
o Deliver Mpesa T2M Absolute nos .
o Deliver MVA registrations
Churn Reduction:
o Ensure Prepaid T3M Churn, Postpaid 90 days churn below given target.
Theme: Build Strong fundamentals in Channel operations to deliver sustainable growth through
Productivity metrics and standardized operating processes
Rollout of new touch-points as per expansion plan:
o VMS to be maintained and VMS productivity or CCE.
o ADVMS to be maintained.
Retail Profitability:
o VMS franchisee monthly earnings improvement ,Timely ROIs and monthly channel
review to improve efficiency
5. Retail Productivity: (Improve CCE productivity)
o On Postpaid
o On Prepaid
o On MI
Theme: Customer experience first with clear ownership on service deliverables through VMS / ADVMS
(Drive Customer First agenda focus on unmatched Customer Experience
Specific Goal Objectives
o EQ score improvement
o Deliver First Time Fix (FTF)– 85%
o Reduction of Incorrect & Incomplete tagging
o PNU complaints to be reduced to ZERO
. Ensure 100% compliance of VMS & ADVMS partners to eliminate operational misses
including Document compliance, SR tagging etc
2015- Worked at Vodafone Mobile Service Limited as a Senior Executive till May 2016.
Vodafone Store ( Sales, Operation & Customer Service)
Responsibilities:
• Co-ordinate with the respective CCAs to drive achievement of target.
• Be the custodian of the Product wise Profitability Report and monitor the Store Margin.
• Escalate on time to the Cluster Retail Sales Leads to ensure ‘Stock availability’ of must-have
handsets in store as per stocking norms.
• Monitor & Communicate the daily iSAT scores and related actions to the relevant Store staff
regularly.
• Escalate repeat non-compliance to Cluster Retail Operations Executives / Leads by any team
member for disciplinary action.
• Monitor Process Compliance through ‘Observation’ to correct any anomalies.
• Ensure proper upkeep of records as per the Process requirement.
• Coach and mentor the team members to achieve targeted ‘Process Audit’ scores and ESOps
Index/ Store Operations Index.
• Ensure ‘Store Opening & Closing’ on time
• Ensure proper ‘Product, Process and Promo’ Knowledge amongst team member.
• Focus on ‘100%’ adherence to Certification schedule for the new CCAs and update certification
for existing CCAs.
• Ensure that all CCAs get certified.
• Support & coach the CCAs to achieve certification with minimal repeat tests.
• Ensure Staff Attrition is as per set targets.
2013- Worked with IDEAADITYA BIRLA MINCAS. As a SME since Sep 2013 To 2015
• Support the definition of business processes
• Oversee the execution of that policy via business rules applied. Such oversight includes
confirming that the implemented rules fully and faithfully correspond to the intended
policy.
• Once Rule Writers have created the first set of rules, the SME reviews the rules, and the
rule flow to give feedbacks on the logic and pattern used.
• Review the results of testing and simulation
• Resolve business issues relating to business rule execution. Be accountable for the quality
of the business rule
2011- Worked with VODAFONE INTELNET GLOBAL. As a C.S.A since Sep 2011 TO
2015
• Prepares for customer inquiries by studying products, services, and customer service processes.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and
responses; gathering and researching information; assembling and forwarding information;
verifying customer's understanding of information and answer.
• Records customer inquiries by documenting inquiry and response in customers' accounts.
• Improves quality service by recommending improved processes; identifying new product and
service applications.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes customer service and organization mission by completing related results as
needed.
Computer Acquaintance:
• Expertise in installation of various software and operating systems on Windows.
• Expertise in the usage of MS office tools namely Word, Power point, MS Excel.
• Knowledge in search tools and Internet.
Personal Information:
Name: ASIF AZIS SHAIKH
Father’s Name: MR. AZIZ AMIR SHAIKH
Address: PLOT NO 1-8-89 NEW S.T COLONY KAT KAT GATE AURANGABAD
431001
Data of Birth: 4nd
May 1992
Marital Status: Single
Nationality: Indian
Sex: Male
Language Proficiency: English, Hindi & Marthi
Hobbies: Playing Cricket, Playing Games
ASIF SHAIKH

ASIF Resume

  • 1.
    CURRICULUM VITAE ASIF AZIZSHAIKH Mobile: - +919923001900 Email: asif.shaikh96614@gmail.com Objective: A challenging and growth oriented position in a progressive company where my skills can be effectively utilized to contribute towards the success of the organization. Total Experience: 6 Years Academic Qualification: • Graduate in B.C.S from ATI College, AURANGABAD, SIKKIM MANIPAL University, MAHARASHTRA, 2015. Achievements: • Certificate of WAHH CARD for exemplary performance during the period December 2015 • Certificate of GOOD customer service for exemplary performance during the period December 2015. • Certificate of WAHH CARD for exemplary performance during the period Feb 2015 • Certificate of BRAVO for exemplary performance during the period march to may 2015 • Certificate of SAMMRAT for exemplary performance in postpaid sales and channel manpower management during the period july to Sep 2016 Working Experience: 2016- Working at Vodafone Mobile Service Limited as a Territory Sales in charge TSI (QUEESCORP LTD) Vodafone Mini Stores (Channel Sales) Right mix of Products to ensure Channel profitability – Focus on Value (Acquisition & Upsell) o Deliver > AOP on acquisitions : Postpaid o Achieve MI revenue o Deliver Mpesa T2M Absolute nos . o Deliver MVA registrations Churn Reduction: o Ensure Prepaid T3M Churn, Postpaid 90 days churn below given target. Theme: Build Strong fundamentals in Channel operations to deliver sustainable growth through Productivity metrics and standardized operating processes Rollout of new touch-points as per expansion plan: o VMS to be maintained and VMS productivity or CCE. o ADVMS to be maintained. Retail Profitability:
  • 2.
    o VMS franchiseemonthly earnings improvement ,Timely ROIs and monthly channel review to improve efficiency 5. Retail Productivity: (Improve CCE productivity) o On Postpaid o On Prepaid o On MI Theme: Customer experience first with clear ownership on service deliverables through VMS / ADVMS (Drive Customer First agenda focus on unmatched Customer Experience Specific Goal Objectives o EQ score improvement o Deliver First Time Fix (FTF)– 85% o Reduction of Incorrect & Incomplete tagging o PNU complaints to be reduced to ZERO . Ensure 100% compliance of VMS & ADVMS partners to eliminate operational misses including Document compliance, SR tagging etc 2015- Worked at Vodafone Mobile Service Limited as a Senior Executive till May 2016. Vodafone Store ( Sales, Operation & Customer Service) Responsibilities: • Co-ordinate with the respective CCAs to drive achievement of target. • Be the custodian of the Product wise Profitability Report and monitor the Store Margin. • Escalate on time to the Cluster Retail Sales Leads to ensure ‘Stock availability’ of must-have handsets in store as per stocking norms. • Monitor & Communicate the daily iSAT scores and related actions to the relevant Store staff regularly. • Escalate repeat non-compliance to Cluster Retail Operations Executives / Leads by any team member for disciplinary action. • Monitor Process Compliance through ‘Observation’ to correct any anomalies. • Ensure proper upkeep of records as per the Process requirement. • Coach and mentor the team members to achieve targeted ‘Process Audit’ scores and ESOps Index/ Store Operations Index. • Ensure ‘Store Opening & Closing’ on time • Ensure proper ‘Product, Process and Promo’ Knowledge amongst team member. • Focus on ‘100%’ adherence to Certification schedule for the new CCAs and update certification for existing CCAs. • Ensure that all CCAs get certified. • Support & coach the CCAs to achieve certification with minimal repeat tests. • Ensure Staff Attrition is as per set targets. 2013- Worked with IDEAADITYA BIRLA MINCAS. As a SME since Sep 2013 To 2015 • Support the definition of business processes
  • 3.
    • Oversee theexecution of that policy via business rules applied. Such oversight includes confirming that the implemented rules fully and faithfully correspond to the intended policy. • Once Rule Writers have created the first set of rules, the SME reviews the rules, and the rule flow to give feedbacks on the logic and pattern used. • Review the results of testing and simulation • Resolve business issues relating to business rule execution. Be accountable for the quality of the business rule 2011- Worked with VODAFONE INTELNET GLOBAL. As a C.S.A since Sep 2011 TO 2015 • Prepares for customer inquiries by studying products, services, and customer service processes. • Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. • Records customer inquiries by documenting inquiry and response in customers' accounts. • Improves quality service by recommending improved processes; identifying new product and service applications. • Updates job knowledge by participating in educational opportunities. • Accomplishes customer service and organization mission by completing related results as needed. Computer Acquaintance: • Expertise in installation of various software and operating systems on Windows. • Expertise in the usage of MS office tools namely Word, Power point, MS Excel. • Knowledge in search tools and Internet. Personal Information: Name: ASIF AZIS SHAIKH Father’s Name: MR. AZIZ AMIR SHAIKH Address: PLOT NO 1-8-89 NEW S.T COLONY KAT KAT GATE AURANGABAD 431001 Data of Birth: 4nd May 1992 Marital Status: Single Nationality: Indian Sex: Male Language Proficiency: English, Hindi & Marthi Hobbies: Playing Cricket, Playing Games
  • 4.