T'era Gideon has over 5 years of experience in customer service roles. She is currently pursuing a nursing degree at Calhoun Community College while working as a Customer Service Specialist at Best Buy. Her experience also includes roles as a Comcast Small Business Technical Agent and Customer Service Representative at DIRECTV. She aims to maintain high customer approval ratings while contributing to company success.

1. T’era A. Gideon
Meridianville, AL 35759
256-651-7279 ● TerGideon2015@gmail.com
Summary
Results oriented Customer Service Professional motivated in maintaining the approval of the customer while
contributing to company success. Demonstrated ability at building rapport with consumers and exceeding
employer standards. Leads by example and establishes a professional work environment based on esteem and
respect.
Education
CALHOUN COMMUNITY COLLEGE- Huntsville, AL Currently Enrolled
Pursuing a degree in Nursing
LEE HIGH SCHOOL- Huntsville, AL Graduated 2010
Bachelor of English Arts
Communications and Journalism
Professional Experience
BEST BUY September 2015 - Present
Customer Service Specialist
Operates multiple computer systems and phone systems. Successfully provided customer assistance with
technical issues, products, and billing. Developed great rapport with customers to make sure they felt valued
and had their concerns addressed. Operated online ordering, inventory manifest, and credit card payments.
WEST/ALICORE December 2014 – August 2015
Comcast Small Business Technical Agent
Customer Service Representative
Operates multiple computer systems and phone systems. Successfully provided customer assistance with
technical issues, products, and billing. Developed great rapport with customers to make sure they felt valued
and had their concerns addressed.
DIRECTV May 2013 – May 2014
Customer Service Representative
Ensured customer appreciation and satisfaction as well as assisted with needs and concerns of customer
accounts and answered inbound calls while operating multiple computer and phone systems, while retaining
customers and meeting metrics each month.
Organizations
Volunteer with Lee High Auxiliary Dept. Continuous, Huntsville, Al
Member of the Lee High Flag Core from August 2007 – May 2010

2. Member of the Lee High Student Government Association from September 2007 – May 2009
Member of the St. Bartley Primitive Baptist Church Youth Organization, Huntsville, Al
Skills
• Proficient in Microsoft Office Suite
• Excellent Customer Service Skills
• Interpersonal Skills
• Working knowledge of computer programs, navigating internet systems, and IBM computers