Chris Case is seeking a telecommunications position where he can utilize his skills in Microsoft Office, Windows, Macintosh operating systems, and customer service experience. He has over 10 years of experience in customer service roles, handling both inbound and outbound calls for telecom companies including Verizon Wireless, Charter Communications, and Windstream Communications. Chris has a strong track record of achieving sales goals and receiving awards for his job performance and commitment.

1. Chris Case
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Chris Case
6 Hillhouse St
Greenville SC29605
864-608-8650
864-881-1134
DJBaile@gmail.com
Objective ● Telecommunications Skills to communicate efficiently with customers
● Knowledge and skills ofnavigating and using Microsoft Office products as well
as Windows operating Systems and Macintosh to organize company information
as well as customer information.
Skills ● Ability to type 75 WPM
● Inbound and Outbound call experience with selling products to existing
and potential customers.
● Easy to be taught and eager to learn about the products ofa company
Education Hillcrest High School
May 2007
● Certificate in Business Administration
● Certificate in Computer Technology
● Certificate in Computer Programming
● Certificate in Website Design
● Certificate in Accounting
● Received Scholarship for Greenville Technical College’s Business Programs
Greenville Technical College
Still Attending
Experience
DialAmerica Marketing
T elephone Sales Representative
August 2006– April 2008

2. Chris Case
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-Call Customers for magazine publishers to renew their subscriptions.
-Call Cable Customers to upgradetheir services with major cable companies such as Mediacom, Comcast, and Cox
Communications.
Charter Communications
Broadband Sales Specialist
April 2008-October 2008
-Assisted customers with upgrading their level of cable service.
-Assisted customers with billing inquires
-Assisted customers with video and High-Speed internet technical support
-Assisted with the downgrading of customer’s services
Alorica/Samsung
Cell Phone Level 2 Specialist
September 7th, 2009 –October 30th, 2010
-Handled incoming calls from Samsung customers and assisted them with their inquiries
about their phones.
-Handled advanced tech support for calls transferred from Level 1 representatives.
-Deescalated customers with several techniques as an Escalation Supervisor.
-Received awards month after month for my excellent quality scores
-Part of Alorica’s Spirit Committee to boost morale in the workplace
Verizon Wireless
T ech Support Coordinator I
January 10th, 2011 – January 28th, 2012
-Answered phones for current and prospective customers and assisted them with general
Troubleshooting. I was also trained for advanced troubleshooting.
-Received 2011Verizon Wireless ICON award for being proficient with my selling/people
Skills. I was selected out ofa group of300 people for my ability to understand customer’s
Issues and also for bringing in 179 upgrades in just a 6 month period, when the goal was
only 60 for the entire year.
-Received numerous awards for being committed to my job and for attendance. Was
Rewarded for bringing in high revenue to the company and go t to go to every “Leading
Business Owners” outing the company had since I had started for bringing in a total of
$46,000 in just one month to the company.
Windstream Communications
Enterprise Repair Answer Specialist
July 2012 - June 2014
-Answered phones for business customers that had lost phone/internet through their
dedicated T1 connection. I assisted them with troubleshooting and setting up a trouble call if necessary
-Maintained an average quality score of 95% or greater
-New hires or potential employees would sit with me because I performed the duties by
the book and was a big motivation to the team.
-Started out as a contractor and after 7 months I was hired on as an official Windstream
employee.

3. Chris Case
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-I was dedicated to the job -when the big winter storm hit in 2014 I stayed at the Hyatt for
5 days to make sure I was able to get to work and assist our customers that down service..
Concentrix
Customer Service Representative
November 2014 - April 2015
-Assisted MedicarePart D members ofAetna’s First Health Part D plan with prescription
questions and prior authorizations
-Worked with other agents to make sure they were able to grasp the content that was
being taught
-Worked late shift and helped close the department down,worked until all calls in queue
were handled
Professional References:
Alorica –VictorSanchez
365 Centrepoint Blvd
Simpsonville, SC29681
Phone # 864-254-2200
Alorica –Elizabeth Salazar
365 Centrepoint Blvd
Simpsonville, SC29681
Phone # 864-254-2200
Verizon Wireless –Justin Smith – Associate Director
7 01 Brookfield Pkwy
Greenville,SC 29607
Phone # 864-609-7112
Verizon Wireless –Joseph Apple –Supervisor (Tech Support)
7 01 Brookfield Pkwy
Greenville,SC 29607
Phone # 864-254-7855

4. Chris Case
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Verizon Wireless –Lashonn Edumonds (Tech Support Trainer)
7 01 Brookfield Pkwy
Greenville,SC 29607
Phone # 864-7 04-8360