CHRISCASE2015_Resume
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Chris Case is seeking a telecommunications position where he can utilize his skills in Microsoft Office, Windows, Macintosh operating systems, and customer service experience. He has over 10 years of experience in customer service roles, handling both inbound and outbound calls for telecom companies including Verizon Wireless, Charter Communications, and Windstream Communications. Chris has a strong track record of achieving sales goals and receiving awards for his job performance and commitment.
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CHRISCASE2015_Resume
- 1. Chris Case 1 ● Chris Case 6 Hillhouse St Greenville SC29605 864-608-8650 864-881-1134 DJBaile@gmail.com Objective ● Telecommunications Skills to communicate efficiently with customers ● Knowledge and skills ofnavigating and using Microsoft Office products as well as Windows operating Systems and Macintosh to organize company information as well as customer information. Skills ● Ability to type 75 WPM ● Inbound and Outbound call experience with selling products to existing and potential customers. ● Easy to be taught and eager to learn about the products ofa company Education Hillcrest High School May 2007 ● Certificate in Business Administration ● Certificate in Computer Technology ● Certificate in Computer Programming ● Certificate in Website Design ● Certificate in Accounting ● Received Scholarship for Greenville Technical College’s Business Programs Greenville Technical College Still Attending Experience DialAmerica Marketing T elephone Sales Representative August 2006– April 2008
- 2. Chris Case 2 ● -Call Customers for magazine publishers to renew their subscriptions. -Call Cable Customers to upgradetheir services with major cable companies such as Mediacom, Comcast, and Cox Communications. Charter Communications Broadband Sales Specialist April 2008-October 2008 -Assisted customers with upgrading their level of cable service. -Assisted customers with billing inquires -Assisted customers with video and High-Speed internet technical support -Assisted with the downgrading of customer’s services Alorica/Samsung Cell Phone Level 2 Specialist September 7th, 2009 –October 30th, 2010 -Handled incoming calls from Samsung customers and assisted them with their inquiries about their phones. -Handled advanced tech support for calls transferred from Level 1 representatives. -Deescalated customers with several techniques as an Escalation Supervisor. -Received awards month after month for my excellent quality scores -Part of Alorica’s Spirit Committee to boost morale in the workplace Verizon Wireless T ech Support Coordinator I January 10th, 2011 – January 28th, 2012 -Answered phones for current and prospective customers and assisted them with general Troubleshooting. I was also trained for advanced troubleshooting. -Received 2011Verizon Wireless ICON award for being proficient with my selling/people Skills. I was selected out ofa group of300 people for my ability to understand customer’s Issues and also for bringing in 179 upgrades in just a 6 month period, when the goal was only 60 for the entire year. -Received numerous awards for being committed to my job and for attendance. Was Rewarded for bringing in high revenue to the company and go t to go to every “Leading Business Owners” outing the company had since I had started for bringing in a total of $46,000 in just one month to the company. Windstream Communications Enterprise Repair Answer Specialist July 2012 - June 2014 -Answered phones for business customers that had lost phone/internet through their dedicated T1 connection. I assisted them with troubleshooting and setting up a trouble call if necessary -Maintained an average quality score of 95% or greater -New hires or potential employees would sit with me because I performed the duties by the book and was a big motivation to the team. -Started out as a contractor and after 7 months I was hired on as an official Windstream employee.
- 3. Chris Case 3 ● -I was dedicated to the job -when the big winter storm hit in 2014 I stayed at the Hyatt for 5 days to make sure I was able to get to work and assist our customers that down service.. Concentrix Customer Service Representative November 2014 - April 2015 -Assisted MedicarePart D members ofAetna’s First Health Part D plan with prescription questions and prior authorizations -Worked with other agents to make sure they were able to grasp the content that was being taught -Worked late shift and helped close the department down,worked until all calls in queue were handled Professional References: Alorica –VictorSanchez 365 Centrepoint Blvd Simpsonville, SC29681 Phone # 864-254-2200 Alorica –Elizabeth Salazar 365 Centrepoint Blvd Simpsonville, SC29681 Phone # 864-254-2200 Verizon Wireless –Justin Smith – Associate Director 7 01 Brookfield Pkwy Greenville,SC 29607 Phone # 864-609-7112 Verizon Wireless –Joseph Apple –Supervisor (Tech Support) 7 01 Brookfield Pkwy Greenville,SC 29607 Phone # 864-254-7855
- 4. Chris Case 4 ● Verizon Wireless –Lashonn Edumonds (Tech Support Trainer) 7 01 Brookfield Pkwy Greenville,SC 29607 Phone # 864-7 04-8360