Sandra Gatlin has over 30 years of experience in customer service, sales, and administrative support roles. She has a proven track record of resolving customer issues, maintaining high satisfaction levels, and exceeding sales goals. Her core strengths include strong organization, active listening, problem solving, and conflict resolution skills.

1. Career Overview
Core Strengths
Accomplishments
Work Experience
Sandra Gatlin
1442 perkins st
alcoa, tn 37701
Home: 865 268-5467
Cell: 865 724-5897
ssgatlin@att.net
Dedicated customer service representative motivated to maintain customer satisfaction and contribute
to company success. Extensive experience in the customer service industry and administrative support
with managerial experience.
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Telephone inquiries specialist
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned
tasks, working overtime as needed.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track
records.
Market Research
Interviewed clients via market research surveys to identify product issues and customer needs..
Assisted customers over the phone regarding store operations, product, promotions and
orders.
May 2011 to
April 2015
Self-Employed
Maryville, Tennessee
Care-giver/Companion/Bookkeeper
Responsible for the daily care of individuals, preparation, planning of meals, shopping for
necessities, payment of monthly expenses. Maintained l up-keep of client's home. Last position which
lasted two years, responsible for the supervision, time schedule and pay for 3 other employees.
February 2003 to
September 2006
DayStar Communications
Port Charlotte, Florida
Inside Sales Administrator
Administrative support and training for 9 sales reps for business tele-communication local exchange
telephone company. Established and maintained complex filing system. Prepared proposals, handled
and maintained commissions, pay-outs and reports . Handled all correspondence and appointments
for Sales Manager . Resolved errors on accounts by working with other departments within company.
Handled hosting of Chamber of Commerce events and booths for Expos. Established and maintained
telephone directory listings for publication to Southwest Florida telephone directories.

2. Educational Background
May 1999 to
August 2001
BellSouth Telecommunications/AT&T
Nashville, Tennessee
Maintenance Administrator
Resolved incoming calls from complex business account customers by resolving repair issues.
Interacted with testing and electronic technicians in association with circuits, frame relay, DSL, ATM,
T1 and ISDN. Used various systems to repair using mechanized loop testing by analyzing to
determine trouble resolution. Acted as single point of contact for the Kentucky Information Highway
and building of circuits for same. Retired from AT&T August 2001 after 30 years..
March 1997 to
May 1999
BellSouth Business Systems
Knoxville, Tennessee
Customer Service Associate-Vendor Marketing
Handled incoming calls from telephone vendors for large business accounts to assist in the
recommendation and ordering of telephone services and systems.. Maintained records and billing for
major and government accounts and worked with vendors in reconciling and resolving customer
issues. Recommended sales and service solutions for presentations to complex business accounts.
January 1989 to
March 1997
BellSouth Telecommunications
Knoxville, Tennessee
Customer Service Representative
Negotiated service order requests, promote and sell products for new and existing customers,
residential and business. Exceeded sales and service goals . Responsible for accurately computing
and quoting adjustments, balances and rates both on the telephone and face to face. Investigated and
resolved customer inquiries and complaints, handled the collection of past due accounts, processed
high volume of detailed work to meet service goals including sales objectives
March 1986 to
January 1989
Telephone Data Systems
Knoxville, Tennessee
Customer Service Represenative
Duties included the same as for Bell South in addition to performing Teller functions and processing
incoming and outgoing mail as well as handling carrier access billing (CABS)
December 1983 to
March 1986
AT&T Information Systems
Knoxville, Tennessee
Sales Associate
Contact with customers on the telephone and face to face concerning billing, collections, repair and
sales of telephone equipment and services. Experience on terminals for teletype, Dataspeed 40 and
50 Mainframe computer, CRT and Dimension telephone system. Handled employee scheduling,
monitored adherence, Responsible for meeting objectives for force to load. Handled extensive reports
on status of call handling performance and sales objectives.
July 1971 to
December 1983
South Central Bell
Knoville, Tennessee
Customer Service Representative
Duties included the same as Service Representative for BellSouth but involved mainly residential
customer sales, collections and billing matters including working in the Phone Center demonstrating
and selling Bell products and services.
July 1968 to July 1971 South Central Bell
Knoxville, Tennessee
Telephone Operator
Toll telephone operator- cord board
Everett High School
Maryville, Tennessee, USA
English High School Diploma
Coursework in Business Administration and Organizational Development Business, Marketing and
Communications, Dale Carnegie Course