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Chrysalis | BTS
www.chrysalisbts.com
Chrysalis | BTS
www.chrysalisbts.com
Performance                                                              Business Value Approach
    Maturity
                         Rudimentary   Established     Effective          Adaptive




   There are three core processes groupings in any organization which, individually or in
   combination, impact quality and efficiency of service or product delivery.
    Management processes: the processes that govern the operation of a system.
     Typical management processes include Corporate Governance
     and Strategic Management.
    Operational processes: processes that constitute the core business and create the
     primary value stream. Typical operational processes are Purchasing, Manufacturing,
     Advertising and Marketing, and Sales.
    Supporting processes: which support the core processes. Examples include Accounting,
     Recruitment, Call Center, Technical Support.
  Chrysalis | BTS
  www.chrysalisbts.com
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LoB Integration
                          Client &
                                                                Document Management
                       Device Support




                                        Business Intelligence
Chrysalis | BTS
www.chrysalisbts.com
Sales Characteristics                                      Partner Services




                       Technology Strategy
                                                  •   Avoids product positioning
                                                                                                           •   Business process improvement




                          Business and
                                                      Establishes “trusted advisor” status                     / re-engineering




                                                                                                                                                        Long-term
                                                  •
                                                  •   Minimizes cost discussions                           •   Strategy consulting
                                                      (value is self-evident)
                                                                                                           •   Solution architecture assessments
                                                  •   Assigns customer goals
                                                                                                           •   Technology roadmap development
                                                  •   Enables competitive, strategic wins


                           Solution Orientation

                                                  •   Increases impact                                     •   Turnkey solutions:




                                                                                                                                                        Mid-term
                                                  •   Promotes efficiency                                      project management, business analysis,
                                                  •   Allows value-based discussions                           architecture, development, testing
                                                  •   Focuses on solution selling                              and support services
                           Transactional




                                                  •   Promotes quick sales




                                                                                                                                                        Short-term
                                                  •   Focuses on fact-based product and services selling   •   Contract developers
                                                  •   Lays foundation for future wins                      •   Contract database administrators
                                                  •   Allows cost-based discussions


Chrysalis | BTS
www.chrysalisbts.com
Predictable Performance Improvement

Unlocking the
Value of the Platform
Drivers, Objectives & Benefits


   Performance Enablers


  Improvement Techniques


      Change Capacity


      Solution Strategy
Phase Zero:
                                                Business Case Development




          Platform Technology          Initiative Exploration &     Initiative Validation &   Initiative Strategy & Launch
               Assessment                Technical Validation       Improvement Impact                   Timeline




              Phase Zero: to provide the necessary information to either support or disprove a business case
              hypothesis that an attractive opportunity exists for a particular improvement initiative to positively
              impact the performance of the organization.
Chrysalis | BTS
www.chrysalisbts.com
Performance                                                           Business Value Approach
       Maturity        Rudimentary   Established       Effective          Adaptive




  Logical groupings of core business capabilities that allow an enterprise to
  advance its agility towards achieving its business goals

  Enablers are typically comprised of
    People – both internal and external
    Processes – formal and ad-hoc
    Technology – institutionalized and shadow
    Data – structured and unstructured

Chrysalis | BTS
www.chrysalisbts.com
PERFORMANCE                       DESCRIPTION
                MANGEMENT TECHNIQUE
   1            Benchmarking                      Comparing performance metrics to industry bests
   2            Activity Based Management         Evaluating activities to improve strategic and operational decisions
   3            Capacity Management               Asset utilization improvement
   4            Target Costing                    Reduce the overall cost of a product over its life-cycle
   5            Balanced Scorecard                Track of the execution of activities and monitor the consequences arising from
                                                  these actions
   6            Business Intelligence             To support better business decision-making
   7            Lean / Six Sigma                  Improvement through speed and defect elimination
   8            Value Chain                       Analysis approach to support strategic planning
   9            Business Process Re-engineering   Redesign of a process, product or service
   10           Just In Time                      Improve return on investment by reducing costs
   11           Results Based Accountability      Improve the performance of programs, agencies and service systems


Chrysalis | BTS
www.chrysalisbts.com
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                       




Chrysalis | BTS
www.chrysalisbts.com
LoB Integration
                          Client &
                                                                Document Management
                       Device Support




                                        Business Intelligence
Chrysalis | BTS
www.chrysalisbts.com
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Chrysalis | BTS
www.chrysalisbts.com
Transparency and Accountability in Government

Performance
Management Desktop
Background
 
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Situation
 

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Goals
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Data and Tools
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Processes
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People
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PERFORMANCE                       DESCRIPTION
                MANGEMENT TECHNIQUE
   1            Benchmarking                      Comparing performance metrics to industry bests
   2            Activity Based Management         Evaluating activities to improve strategic and operational decisions
   3            Capacity Management               Asset utilization improvement
   4            Target Costing                    Reduce the overall cost of a product over its life-cycle
   5            Balanced Scorecard                Track of the execution of activities and monitor the consequences arising from
                                                  these actions
   6            Business Intelligence             To support better business decision-making
   7            Lean / Six Sigma                  Improvement through speed and defect elimination
   8            Value Chain                       Analysis approach to support strategic planning
   9            Business Process Re-engineering   Redesign of a process, product or service
   10           Just In Time                      Improve return on investment by reducing costs
   11           Results Based Accountability      Improve the performance of programs, agencies and
                                                  service systems

Chrysalis | BTS
www.chrysalisbts.com

     
     

                             Mission

                            Strategic
                             Objectives
                         Strategic Goals

                        Performance Goals
     
                       Initiatives / Programs
     
                       Performance Indicators


Chrysalis | BTS         Performance Targets
www.chrysalisbts.com


                          
                              
                              
     Climate change is a complex issue with many interrelated components that requires
      strong governance and coordination
            Federal lead with at least 12 federal departments
            Provincial, municipal, industry and citizen involvement
            Requirements to report to Parliament and international bodies

    As a pilot project Treasury Board Secretariat began working with federal departments to
    develop and implement a new horizontal management agenda for climate change
Chrysalis | BTS
www.chrysalisbts.com
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Chrysalis | BTS
www.chrysalisbts.com
Climate Change
                                                                                Over 140 Programs across
                                                                                 12 federal departments



                            Mitigation                     Public Education &             International              Tech & Innovation              Climate Change                Impacts and
        Streams                                                 Outreach                                                                                Science                    Adaptation




                         Built Environment                   Industrial                  Transportation              Agriculture & Forestry            Cross-cutting
        Sectors



                               Houses                                               Policy                                                                 Buildings
    Sub-Sectors



                               New Houses                                            Existing Houses                                             Equipment
Sub-Sub Sectors


                   • Energy Efficient Housing Initiative                   • Energy Efficient Housing Initiative                    • Energy Efficiency Standards & Regulations
      Programs     • Aboriginal and Northern Climate                       • Retrofit of Existing Houses Incentive                  • Enhanced Equipment Market Transformation
                     Action Program
                                                                           • Aboriginal and Northern Climate Action                 • Renewable Energy Development Initiative
                                                                             Program
                                                                                                                                    • Aboriginal and Northern Climate Action Program
  Chrysalis | BTS
  www.chrysalisbts.com
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           

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LoB Integration
                       Current State
                       (As Is)
                       Desired State
                       (To Be)



                                          Client &
                                                                                Document Management
                                       Device Support




                                                        Business Intelligence
Chrysalis | BTS
www.chrysalisbts.com
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Chrysalis | BTS
www.chrysalisbts.com
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Chrysalis | BTS
www.chrysalisbts.com
Clinical Trial Management

Corrective Action /
Preventative Action
Background
 
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Situation
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Goals
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Data and Tools
   
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Processes
   

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People
   
   
   
   

Chrysalis | BTS
www.chrysalisbts.com
PERFORMANCE                       DESCRIPTION
                MANGEMENT TECHNIQUE
   1            Benchmarking                      Comparing performance metrics to industry bests
   2            Activity Based Management         Evaluating activities to improve strategic and operational decisions
   3            Capacity Management               Asset utilization improvement
   4            Target Costing                    Reduce the overall cost of a product over its life-cycle
   5            Balanced Scorecard                Track of the execution of activities and monitor the consequences arising from
                                                  these actions
   6            Business Intelligence             To support better business decision-making
   7            Lean / Six Sigma                  Improvement through speed and defect elimination
   8            Value Chain                       Analysis approach to support strategic planning
   9            Business Process Re-engineering   Redesign of a process, product or service
   10           Just In Time                      Improve return on investment by reducing costs
   11           Results Based Accountability      Improve the performance of programs, agencies and
                                                  service systems

Chrysalis | BTS
www.chrysalisbts.com
LoB Integration
                       Current State
                       (As Is)
                       Desired State
                       (To Be)



                                          Client &
                                                                                Document Management
                                       Device Support




                                                        Business Intelligence
Chrysalis | BTS
www.chrysalisbts.com
Data and Tools
 
 
Process
 
 
 
People
 
 
 
Performance Management

Calls To Action
Uncover new opportunities                               Grow your services business
Drive business performance optimization                 Increase account footprint and develop
  Integrate systems for                                new revenue streams
   comprehensive business insight                         Access new departments and new accounts
  Further management methods and practices               Deliver higher value professional services
  Embed industry best practices and standards into       Broaden your solution portfolio and sell net
   operational processes                                   new deployments
  Utilize the Project and SharePoint Server
   platform to streamline broader business activities




Chrysalis | BTS
www.chrysalisbts.com
Beyond Project and Portfolio Management, Identifying other high value performance improvement business opportunities

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Beyond Project and Portfolio Management, Identifying other high value performance improvement business opportunities

  • 1.
  • 4. Performance Business Value Approach Maturity Rudimentary Established Effective Adaptive There are three core processes groupings in any organization which, individually or in combination, impact quality and efficiency of service or product delivery.  Management processes: the processes that govern the operation of a system. Typical management processes include Corporate Governance and Strategic Management.  Operational processes: processes that constitute the core business and create the primary value stream. Typical operational processes are Purchasing, Manufacturing, Advertising and Marketing, and Sales.  Supporting processes: which support the core processes. Examples include Accounting, Recruitment, Call Center, Technical Support. Chrysalis | BTS www.chrysalisbts.com
  • 6. LoB Integration Client & Document Management Device Support Business Intelligence Chrysalis | BTS www.chrysalisbts.com
  • 7. Sales Characteristics Partner Services Technology Strategy • Avoids product positioning • Business process improvement Business and Establishes “trusted advisor” status / re-engineering Long-term • • Minimizes cost discussions • Strategy consulting (value is self-evident) • Solution architecture assessments • Assigns customer goals • Technology roadmap development • Enables competitive, strategic wins Solution Orientation • Increases impact • Turnkey solutions: Mid-term • Promotes efficiency project management, business analysis, • Allows value-based discussions architecture, development, testing • Focuses on solution selling and support services Transactional • Promotes quick sales Short-term • Focuses on fact-based product and services selling • Contract developers • Lays foundation for future wins • Contract database administrators • Allows cost-based discussions Chrysalis | BTS www.chrysalisbts.com
  • 9. Drivers, Objectives & Benefits Performance Enablers Improvement Techniques Change Capacity Solution Strategy
  • 10. Phase Zero: Business Case Development Platform Technology Initiative Exploration & Initiative Validation & Initiative Strategy & Launch Assessment Technical Validation Improvement Impact Timeline Phase Zero: to provide the necessary information to either support or disprove a business case hypothesis that an attractive opportunity exists for a particular improvement initiative to positively impact the performance of the organization. Chrysalis | BTS www.chrysalisbts.com
  • 11. Performance Business Value Approach Maturity Rudimentary Established Effective Adaptive Logical groupings of core business capabilities that allow an enterprise to advance its agility towards achieving its business goals Enablers are typically comprised of  People – both internal and external  Processes – formal and ad-hoc  Technology – institutionalized and shadow  Data – structured and unstructured Chrysalis | BTS www.chrysalisbts.com
  • 12. PERFORMANCE DESCRIPTION MANGEMENT TECHNIQUE 1 Benchmarking Comparing performance metrics to industry bests 2 Activity Based Management Evaluating activities to improve strategic and operational decisions 3 Capacity Management Asset utilization improvement 4 Target Costing Reduce the overall cost of a product over its life-cycle 5 Balanced Scorecard Track of the execution of activities and monitor the consequences arising from these actions 6 Business Intelligence To support better business decision-making 7 Lean / Six Sigma Improvement through speed and defect elimination 8 Value Chain Analysis approach to support strategic planning 9 Business Process Re-engineering Redesign of a process, product or service 10 Just In Time Improve return on investment by reducing costs 11 Results Based Accountability Improve the performance of programs, agencies and service systems Chrysalis | BTS www.chrysalisbts.com
  • 13.  Chrysalis | BTS www.chrysalisbts.com
  • 14. LoB Integration Client & Document Management Device Support Business Intelligence Chrysalis | BTS www.chrysalisbts.com
  • 15.         Chrysalis | BTS www.chrysalisbts.com
  • 16. Transparency and Accountability in Government Performance Management Desktop
  • 17. Background     Situation   Goals    
  • 18. Data and Tools    Processes    People      
  • 19. PERFORMANCE DESCRIPTION MANGEMENT TECHNIQUE 1 Benchmarking Comparing performance metrics to industry bests 2 Activity Based Management Evaluating activities to improve strategic and operational decisions 3 Capacity Management Asset utilization improvement 4 Target Costing Reduce the overall cost of a product over its life-cycle 5 Balanced Scorecard Track of the execution of activities and monitor the consequences arising from these actions 6 Business Intelligence To support better business decision-making 7 Lean / Six Sigma Improvement through speed and defect elimination 8 Value Chain Analysis approach to support strategic planning 9 Business Process Re-engineering Redesign of a process, product or service 10 Just In Time Improve return on investment by reducing costs 11 Results Based Accountability Improve the performance of programs, agencies and service systems Chrysalis | BTS www.chrysalisbts.com
  • 20.    Mission  Strategic Objectives  Strategic Goals  Performance Goals  Initiatives / Programs  Performance Indicators Chrysalis | BTS Performance Targets www.chrysalisbts.com
  • 21.     Climate change is a complex issue with many interrelated components that requires strong governance and coordination  Federal lead with at least 12 federal departments  Provincial, municipal, industry and citizen involvement  Requirements to report to Parliament and international bodies As a pilot project Treasury Board Secretariat began working with federal departments to develop and implement a new horizontal management agenda for climate change Chrysalis | BTS www.chrysalisbts.com
  • 23. Climate Change Over 140 Programs across 12 federal departments Mitigation Public Education & International Tech & Innovation Climate Change Impacts and Streams Outreach Science Adaptation Built Environment Industrial Transportation Agriculture & Forestry Cross-cutting Sectors Houses Policy Buildings Sub-Sectors New Houses Existing Houses Equipment Sub-Sub Sectors • Energy Efficient Housing Initiative • Energy Efficient Housing Initiative • Energy Efficiency Standards & Regulations Programs • Aboriginal and Northern Climate • Retrofit of Existing Houses Incentive • Enhanced Equipment Market Transformation Action Program • Aboriginal and Northern Climate Action • Renewable Energy Development Initiative Program • Aboriginal and Northern Climate Action Program Chrysalis | BTS www.chrysalisbts.com
  • 24.             
  • 25. LoB Integration Current State (As Is) Desired State (To Be) Client & Document Management Device Support Business Intelligence Chrysalis | BTS www.chrysalisbts.com
  • 26.        
  • 27.      Chrysalis | BTS www.chrysalisbts.com
  • 28.  Chrysalis | BTS www.chrysalisbts.com
  • 29. Clinical Trial Management Corrective Action / Preventative Action
  • 30. Background   Situation     Goals      
  • 31. Data and Tools    Processes   People     Chrysalis | BTS www.chrysalisbts.com
  • 32. PERFORMANCE DESCRIPTION MANGEMENT TECHNIQUE 1 Benchmarking Comparing performance metrics to industry bests 2 Activity Based Management Evaluating activities to improve strategic and operational decisions 3 Capacity Management Asset utilization improvement 4 Target Costing Reduce the overall cost of a product over its life-cycle 5 Balanced Scorecard Track of the execution of activities and monitor the consequences arising from these actions 6 Business Intelligence To support better business decision-making 7 Lean / Six Sigma Improvement through speed and defect elimination 8 Value Chain Analysis approach to support strategic planning 9 Business Process Re-engineering Redesign of a process, product or service 10 Just In Time Improve return on investment by reducing costs 11 Results Based Accountability Improve the performance of programs, agencies and service systems Chrysalis | BTS www.chrysalisbts.com
  • 33. LoB Integration Current State (As Is) Desired State (To Be) Client & Document Management Device Support Business Intelligence Chrysalis | BTS www.chrysalisbts.com
  • 34. Data and Tools   Process    People   
  • 36. Uncover new opportunities Grow your services business Drive business performance optimization Increase account footprint and develop  Integrate systems for new revenue streams comprehensive business insight  Access new departments and new accounts  Further management methods and practices  Deliver higher value professional services  Embed industry best practices and standards into  Broaden your solution portfolio and sell net operational processes new deployments  Utilize the Project and SharePoint Server platform to streamline broader business activities Chrysalis | BTS www.chrysalisbts.com