Phoenix is a business consulting firm established in 1987 with 220 employees across Australia. It has three divisions: business consulting, productivity and sourcing, and technical solutions. Phoenix works to substantially improve clients' service quality and reduce costs through proven best practices and transferring knowledge. It sets itself apart by engaging experienced principals accountable for client outcomes. Phoenix tailors its approach to each client by analyzing processes, applying best practices, and ensuring lasting changes that provide significant results. It has experience across various industries including financial services, health, media, and manufacturing.

1. Skills and Service
Offering 2010
“Bringing strategy to Life”

2. Phoenix
Phoenix have approximately 220 FTE’s across Australia working on
various customer projects within 3 key divisions
- Business Consulting
- Productivity & Sourcing
- Technical Solutions
Established in 1987 with offices in Melbourne, Sydney and Canberra.
We consider ourselves as pragmatic and entrepreneurial with a spirit of
whatever it takes to meet our client requirements
Phoenix works to achieve substantial improvements in service quality
and cost-savings. Phoenix is driven by the needs and expectations of
best practice and bottom line for the client.

3. Why Phoenix?
Phoenix sets itself apart from other consulting firms by:
 Engaging executive level principals with deep, outcome based
experience in the disciplines they represent
 The people who are engaged to deliver your outcome have done it
before
 The principal who you are engaged with is accountable for your
outcome
All of this provides a high level of outcome based expertise at a competitive
price.
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4. Our Approach
We try to maximise the positive and minimize any negative impact that
experienced independent consultants can have on a business through an
approach that has been developed and refined over time.
Team with Client
• We believe that our Clients’ company knowledge combined with our broad
experience and business knowledge produces the best results
Analyse Data and Processes … Work with people
• We dig into the details, quantify problems, attack and improve processes,
and work to improve our Clients’ organisation.
Apply Proven Best Practices … Transfer Knowledge
• We customize and implement proven best practices, and transfer our
knowledge to our clients’ organisations.
Make Changes that Last … To Provide Significant Results
• We help your organisation make lasting changes and implement control
processes to ensure that our solutions continue to provide significant
benefits

5. Clients, Services and Sectors
Business Consulting Productivity and Sourcing Technical Solutions
•Project Management •Digital Channel Strategy
•Business Transformation
•Procurement •Functional & Technical
•Risk Management •Productivity improvement Specification
•IT Governance Services •Web Design & Branding
•IT Strategic Leadership •Build Organisational •Usability & HCI
•Business Case Development Capabilities •Search Engine Marketing
•Project Mgmt Office & •Strategic Sourcing •Systems Implementation
Support •Procurement - SharePoint, BI, CRM
•Remediation •Pre & Post M&A •Software Development
•Business Analysis •Business Process .NET, JAVA, Ruby
•Outsource leadership •IT Architecture
Reengineering (BPR) •Application production,
(Domestic & Global)
•Change Management
•Process Definition support and maintenance
•Programme Management •Cost Reduction •Data Warehousing & BI
•ITSM
With 220 FTE, Phoenix has experience in the following sectors;
Financial Services, Transport, Health, Media, Telecommunications, Manufacturing,
Public sector, Retail, Mining & Engineering, Energy & Education

6. Business Consulting
Through Business Consulting we deliver Transformation and seek to align People,
Process and Technology strategies to a companies overall business objectives and
strategic end-state. Phoenix has considerable experience in the design and
delivery of Transformational programs and initiatives.
Solutions Services Industries
 Greater understanding of current state Program Management
and inherent gaps across People, Business Transformation Mgt
Process, Technology Risk Management
Utility
 Development & selection of future state IT Governance
Telco
sought IT Strategic Leadership
Retail
 Development & prioritisation of the Business Case Development
Financial Services
optimum delivery roadmap Business Process Design
Manufacturing
 Governance and Program framework for Competitive Analysis
Automotive
Transformation execution Business Analysis
Mining
 Prioritisation of short, medium and long Outsource leadership (Domestic &
Aviation
term activities Global)
 Measurement, reporting and benefit Change Management
tracking

7. Productivity
Phoenix has extensive experience in productivity, procurement and cost out
delivery. We work with a business to identify and address costs efficiency
opportunities and ensure full and sustainable delivery of outcomes.
Solutions Services Industries
• Review of current state, current • Organisation Capability assessment
cost and efficiency drivers • Baseline diagnostic & opportunity Utility
• Identification & prioritisation of identification Telco
opportunities • E2e Procurement design & delivery Retail
• Design & delivery of • IT Service Management (ITIL) Financial Services
implementation strategies • Strategic Sourcing Manufacturing
• Identification & delivery of • Program governance & Automotive
Procurement savings management Mining
• Targeted Strategic Sourcing • Benefit tracking & reporting Health
• Optimisation of M&A • M & A assessment
• Redesign & streamlining of • Business Process Re-engineering
Business Process

8. In-house Technical Skills
Application Solutions Marketing & Creative Consulting & Strategic
•Applications development •Websites •Brand Management &
•Application development •Mini-Sites Development
incorporating integration of •Customer Collateral •Information Architecture
legacy system •CRM Development
•Web Interface re-design (Acquisition, Loyalty & Retention) •Communication & Channel
•Portal Solutions •Direct Marketing Strategy
•Knowledge Management •Annual Report Preparation •eMarketing advice
Applications •CD-Rom Presentations •Web Strategy & Planning
•Client and Supplier Extranet •Video / Audio streaming •Content Development
•Reporting Services •Banner / Screensaver •Research & Market analysis
(Business Intelligence) •Brand Mapping
•Web & Wireless Mobile •Competitive Reviews
Applications •Business Analysis &
•SMS & Site Design for Hand Requirements
Held devices •Change Management
•Database Development and •HCI (human computer Interaction)
Administration •Usability and User Acceptance
•Testing and Quality Testing
Assurance

9. Technology
Technology consulting
 Business analysis & process reengineering
 Application architecture & project management
 Testing and Quality Assurance
Experts in wide range of technologies
 .NET
 Java
 PHP, Ruby / RoR, Python and others
 SharePoint / Websphere
Complete platform support
 Windows
 Linux / Unix
 Mac OS X
Multiple environment support
 Web applications (core strength)
 Native platform applications (esp. Windows)
 Mobility Specialist platforms (WinCE, Java ME, Symbian)

10. Contact Details
Ph: 03 8612 3300
Michael Ryan
mryan@phoenix.com.au
0412 356 650
Melbourne
Level 12, 30 Collins Street
Melbourne, VICTORIA, 3000
Sydney
Level 12 – 109 Pitt Street,
Sydney, NSW, 2620
Canberra
PO Box 7467,
Sutton, ACT, 2620