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Benchmarking Risk Against
National Data
Gill Twell
Right Directions
Who are Right Directions?
Right Directions (Management) Limited has been
established since September 2004. We provide health
and safety and quality management consultancy to a
variety of sectors including Sport & Leisure.
 Managing the Quest Scheme on behalf of Sport England
 Manage the ukactive Code of Practice
 Work with local authorities, trusts & private companies
 Health and Safety Support, including STITCH Accident Analysis
 Quality Management Support
 Mystery Visits
 Training
 Environmental Management Audits and system implementation
 Assist Centres to achieve ISO 9001, 14001 & 18001
• Moral
• Economical
• Legal
Why do we manage health and safety?
• 142 workers were killed at work, a rate of 0.46 fatalities per 100 000
workers
• 76,000 injuries reported under RIDDOR
• A rate of 293 per 100 000 employees
• 27.3 million days were lost overall (1.2 days per worker)
• 2.3 million due to work-related ill health and 4.1 million due to workplace
injury
• 14.1 Billion 2013/2014.
• 12430
Sourced from HSE Statistics 2014/2015
Guess the Statistic
1. How many people were killed at work?
2. How many major injuries were reported under RIDDOR
3. How many injuries were reported per every 100,000 employees?
4. How many days were lost overall?
5. Economic cost to Britain in 2013/2014
6. How many enforcement notices
• 142 workers were killed at work, a rate of 0.46 fatalities per 100 000
workers
• 76,000 injuries reported under RIDDOR
• A rate of 293 per 100 000 employees
• 27.3 million days were lost overall (1.2 days per worker)
• 2.3 million due to work-related ill health and 4.1 million due to workplace
injury
• 14.1 Billion 2013/2014.
• 12430
Sourced from HSE Statistics 2014/2015
Guess the Statistic - answers
HSE Statistics
HSE Statistics
HSE Statistics
HSE Statistics
How much does an accident cost?
• Lost earnings - £3,730 to £6,390
• Human costs - £6,340 to £10,180
• Sick pay - £1,270
• Non-injury accidents costs - £780 to £4,310
Total = 12,120 to 22,150
Costs in £million, all approximates
Are all accidents preventable?
Why investigate accidents?
• Requirement to monitor and review health and safety
arrangements
• Expected to make full disclosure of the circumstances of an
accident to the injured parties under RIDDOR
• You can’t make things better if you don’t know what went
wrong!
• Promote a positive health and safety culture
• Identify deficiencies in your risk control management
systems
RIDDOR
Reporting of Injuries, Diseases and Dangerous Occurrences
Regulations (RIDDOR)
• Do you know who is responsibe in your centre/ team to report RIDDOR
accidents?
Customer injury
• Direct to hospital and arising out of or in connection with the work
activity
Staff injury
• Specified Injury / Death
• Over 7 day injury (Over 3 days recorded, but not reported)
• In hospital for 24 hours
• Violence to staff
Dangerous Occurrences and specific diseases are also reportable
RIDDOR Quiz
Which of the following are RIDDOR reportable
Q. A visitor to the Gym trips and falls on equipment left out. The
visitor goes directly to hospital. Is this reportable?
A. Yes, the accident is attributable to a failure to maintain the area in
good order and clear of obstructions.
Q. One of our staff was verbally abused. Although she was not
physically hurt, she was shaken up. She took two weeks off sick
because of this incident.
A. No. RIDDOR only requires you to report deaths and physical injuries in
relation to accidents, including those involving acts of non-consensual
violence.
Which of the following are RIDDOR reportable
Q. A member of the public tripped over a trailing cable and hurt
herself badly. We didn’t call an ambulance as her friend drove
her to a hospital. Is this reportable?
A. Yes. You must report cases where a person not at work is injured
due to a work-related accident and is taken from your premises to a
hospital, by whatever means, for treatment.
Q. A person slipped over in the building, but said they were
unhurt. Much later they told us they had gone to their GP the
next day, who then referred them to hospital. Is this
reportable?
A. No. The injured person must be taken from where the accident
happened, by whatever means, to a hospital for treatment. A GP
practice or a drop-in clinic is not a hospital, so there is no duty to report
RIDDOR Quiz
Overview of National STITCH
Accident and Incident Data
2015
STITCH™ OF THE NATION 2015
STITCH™ OF THE NATION
• 19% of recorded accidents could have been prevented
• 0.75% of accidents were RIDDOR reportable
• 8 – 15 years olds were the age group most likely to have
an accident
• 95% of accidents happened to Customers
• 4.7% Staff
• 0.3% Contractors
• The Accident to Usage Ratio was on average 0.52%
• Accident ratio to Staff hours worked was 0.29%
STITCH™ OF THE NATION
1. Minor Cut / Graze
2. Bruise
3. Sprain
4. Nose Bleed
5. Head Injury
Top Injuries
What can we do?
STITCH™ OF THE NATION
1. Contact with Object
2. Contact with Wall/Floor
3. Contact with Person
4. Sporting Injury
5. Slip
6. Trip
Top Causes
What can we do?
STITCH™ OF THE NATION
Top Accident Hotspots
1. Swimming Pool
2. Sports Hall
3. Changing Rooms
4. Soft Play
5. Outside Areas
What does this mean?
STITCH™ OF THE NATION
Age range most likely to have an accident 8 – 15 years
Accidents that could have been prevented 3.47%
Accidents most likely to happen to Customer 97%
Staff 2.5%
Accident to usage ratio = 0.06%
Reportable = 0.31%
SWIMMINGPOOL
What can we do?
STITCH™ OF THE NATION
Top 5 Activities
1.Swimming - General
2.Swimming Lessons
3.Inflatable Session
4.Diving
5.Spectating
SWIMMINGPOOL
How can we manage this?
STITCH™ OF THE NATION
Age range most likely to have an accident 8 – 15 years
Accidents that could have been prevented 2.93%
Accidents most likely to happen to Customer 96%
Staff 2.3%
Accident to usage ratio = 0.03%
Reportable = 0.68%
SPORTSHALL
What can we do?
STITCH™ OF THE NATION
Top 5 Activities
1.Roller Skating
2.Badminton
3.Football
4.Trampoline
5.Gymnastics
SPORTSHALL
How can we manage this?
STITCH™ OF THE NATION
Age range most likely to have an accident 0 – 8 years
Accidents that could have been prevented 5.44%
Accidents most likely to happen to Customer 93%
Staff 6.1%
Accident to usage ratio = 0.02%
Reportable = 1.28%
Taken to hospital by any method = 2.88%
CHANGINGROOMS
What can we do?
STITCH™ OF THE NATION
Top Causes
1. Contact with Object
2. Contact with Floor/Ground
3. Trip
CHANGINGROOMS
How can we manage this?
STITCH™ OF THE NATION
Age range most likely to have an accident 0 – 8 years
Accidents that could have been prevented 1.12%
Accidents most likely to happen to Customer 99%
Staff 0.7%
Accident to usage ratio = 0.01%
Reportable = 0.53%
Taken to hospital by any method = 2.11%
SOFTPLAY
What can we do?
STITCH™ OF THE NATION
1. Contact with Object
2. Contact with Person
3. Trip
SOFTPLAY
Top Causes
How can we manage this?
STITCH™ OF THE NATION
Age range most likely to have an accident 16 – 60 years
Accidents that could have been prevented 5.87%
Accidents most likely to happen to Customer 87%
Staff 8.1%
Taken to hospital = 7.83%
Reportable = 1.09%
OUTSIDEAREAS
What can we do?
STITCH™ OF THE NATION
1.Football
2.Children’s Activities
3.Hockey
4.Swimming
5.Climbing
OUTSIDEAREAS
Top 5 Activities
How can we manage this?
In Summary –
What can we do about it?
• Risk Assessments
• Procedures
• Safe Scheme of Work / Work Instructions
• Qualified Staff
• Detailed Staff Inductions
• Regular Refresher Training
• Customer Awareness of Rules & Regulations
• Safety Signage
• Good Housekeeping and Maintenance Regime
• Accident Analysis and trend monitoring
• Measure and Review performance ( Check & Act)
Are all accidents preventable?
STITCH™
• STITCH is an innovative online platform that captures,
collates and aggregates accident and near miss data
• Digital storage for accident and near miss data with
demographic information, injuries, outcomes and
preventative actions
• It provides a live snapshot of KPIs, allowing
management to monitor accident trends locally and
nationally, review site trends and avoidable accidents
and near misses
STITCH consists of four platforms:
 Accident Data Entry
 Near Miss Data Entry
 2 sets of Graphs, KPIs and Analysis
The platform provides the
following functions:
 Avoidable Accidents
 Preventative Action Taken
 Comprehensive filters which
give detailed graphs
 Reports: Filter data to
create specific graphs
 Analysis and Graphs: Visual
and graphical presentation of
accident performance in any
selected period of the year with
additional filtering and data
interrogation functions.
Features of STITCH™
• Supporting document upload capability
• Staff hour and Customer footfall data input
• Accident & Incident Report
• Centre Specific Analysis Report
• Benchmarking Report & Analysis
• Ability to export Data and Reports
• STITCH provides a central record
• 2 tier data entry and accident review
• Ability to drill down into data
• Use STITCH to record updates to Risk Assessments and
Service Improvement Plans
• Benchmarking Accident to Usage & Staff Hours ratio
Benchmarking Report
• Benchmarking of accident and injury data and accident to
customer footfall and staff hours ratios with contract,
operator and national averages
• The benchmarking analysis includes: Reportable Accidents,
Non-Reportable Accidents, Customer Footfall and Accident
Footfall ratio, Staff Hours Worked and Accident ratio
Thank you for listening
Any questions?

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Benchmarking risk againt national data

  • 1. Benchmarking Risk Against National Data Gill Twell Right Directions
  • 2. Who are Right Directions? Right Directions (Management) Limited has been established since September 2004. We provide health and safety and quality management consultancy to a variety of sectors including Sport & Leisure.  Managing the Quest Scheme on behalf of Sport England  Manage the ukactive Code of Practice  Work with local authorities, trusts & private companies  Health and Safety Support, including STITCH Accident Analysis  Quality Management Support  Mystery Visits  Training  Environmental Management Audits and system implementation  Assist Centres to achieve ISO 9001, 14001 & 18001
  • 3. • Moral • Economical • Legal Why do we manage health and safety?
  • 4. • 142 workers were killed at work, a rate of 0.46 fatalities per 100 000 workers • 76,000 injuries reported under RIDDOR • A rate of 293 per 100 000 employees • 27.3 million days were lost overall (1.2 days per worker) • 2.3 million due to work-related ill health and 4.1 million due to workplace injury • 14.1 Billion 2013/2014. • 12430 Sourced from HSE Statistics 2014/2015 Guess the Statistic 1. How many people were killed at work? 2. How many major injuries were reported under RIDDOR 3. How many injuries were reported per every 100,000 employees? 4. How many days were lost overall? 5. Economic cost to Britain in 2013/2014 6. How many enforcement notices
  • 5. • 142 workers were killed at work, a rate of 0.46 fatalities per 100 000 workers • 76,000 injuries reported under RIDDOR • A rate of 293 per 100 000 employees • 27.3 million days were lost overall (1.2 days per worker) • 2.3 million due to work-related ill health and 4.1 million due to workplace injury • 14.1 Billion 2013/2014. • 12430 Sourced from HSE Statistics 2014/2015 Guess the Statistic - answers
  • 10. How much does an accident cost? • Lost earnings - £3,730 to £6,390 • Human costs - £6,340 to £10,180 • Sick pay - £1,270 • Non-injury accidents costs - £780 to £4,310 Total = 12,120 to 22,150 Costs in £million, all approximates
  • 11. Are all accidents preventable?
  • 12. Why investigate accidents? • Requirement to monitor and review health and safety arrangements • Expected to make full disclosure of the circumstances of an accident to the injured parties under RIDDOR • You can’t make things better if you don’t know what went wrong! • Promote a positive health and safety culture • Identify deficiencies in your risk control management systems
  • 13. RIDDOR Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) • Do you know who is responsibe in your centre/ team to report RIDDOR accidents? Customer injury • Direct to hospital and arising out of or in connection with the work activity Staff injury • Specified Injury / Death • Over 7 day injury (Over 3 days recorded, but not reported) • In hospital for 24 hours • Violence to staff Dangerous Occurrences and specific diseases are also reportable
  • 14. RIDDOR Quiz Which of the following are RIDDOR reportable Q. A visitor to the Gym trips and falls on equipment left out. The visitor goes directly to hospital. Is this reportable? A. Yes, the accident is attributable to a failure to maintain the area in good order and clear of obstructions. Q. One of our staff was verbally abused. Although she was not physically hurt, she was shaken up. She took two weeks off sick because of this incident. A. No. RIDDOR only requires you to report deaths and physical injuries in relation to accidents, including those involving acts of non-consensual violence.
  • 15. Which of the following are RIDDOR reportable Q. A member of the public tripped over a trailing cable and hurt herself badly. We didn’t call an ambulance as her friend drove her to a hospital. Is this reportable? A. Yes. You must report cases where a person not at work is injured due to a work-related accident and is taken from your premises to a hospital, by whatever means, for treatment. Q. A person slipped over in the building, but said they were unhurt. Much later they told us they had gone to their GP the next day, who then referred them to hospital. Is this reportable? A. No. The injured person must be taken from where the accident happened, by whatever means, to a hospital for treatment. A GP practice or a drop-in clinic is not a hospital, so there is no duty to report RIDDOR Quiz
  • 16. Overview of National STITCH Accident and Incident Data 2015
  • 17. STITCH™ OF THE NATION 2015
  • 18. STITCH™ OF THE NATION • 19% of recorded accidents could have been prevented • 0.75% of accidents were RIDDOR reportable • 8 – 15 years olds were the age group most likely to have an accident • 95% of accidents happened to Customers • 4.7% Staff • 0.3% Contractors • The Accident to Usage Ratio was on average 0.52% • Accident ratio to Staff hours worked was 0.29%
  • 19. STITCH™ OF THE NATION 1. Minor Cut / Graze 2. Bruise 3. Sprain 4. Nose Bleed 5. Head Injury Top Injuries What can we do?
  • 20. STITCH™ OF THE NATION 1. Contact with Object 2. Contact with Wall/Floor 3. Contact with Person 4. Sporting Injury 5. Slip 6. Trip Top Causes What can we do?
  • 21. STITCH™ OF THE NATION Top Accident Hotspots 1. Swimming Pool 2. Sports Hall 3. Changing Rooms 4. Soft Play 5. Outside Areas What does this mean?
  • 22. STITCH™ OF THE NATION Age range most likely to have an accident 8 – 15 years Accidents that could have been prevented 3.47% Accidents most likely to happen to Customer 97% Staff 2.5% Accident to usage ratio = 0.06% Reportable = 0.31% SWIMMINGPOOL What can we do?
  • 23. STITCH™ OF THE NATION Top 5 Activities 1.Swimming - General 2.Swimming Lessons 3.Inflatable Session 4.Diving 5.Spectating SWIMMINGPOOL How can we manage this?
  • 24. STITCH™ OF THE NATION Age range most likely to have an accident 8 – 15 years Accidents that could have been prevented 2.93% Accidents most likely to happen to Customer 96% Staff 2.3% Accident to usage ratio = 0.03% Reportable = 0.68% SPORTSHALL What can we do?
  • 25. STITCH™ OF THE NATION Top 5 Activities 1.Roller Skating 2.Badminton 3.Football 4.Trampoline 5.Gymnastics SPORTSHALL How can we manage this?
  • 26. STITCH™ OF THE NATION Age range most likely to have an accident 0 – 8 years Accidents that could have been prevented 5.44% Accidents most likely to happen to Customer 93% Staff 6.1% Accident to usage ratio = 0.02% Reportable = 1.28% Taken to hospital by any method = 2.88% CHANGINGROOMS What can we do?
  • 27. STITCH™ OF THE NATION Top Causes 1. Contact with Object 2. Contact with Floor/Ground 3. Trip CHANGINGROOMS How can we manage this?
  • 28. STITCH™ OF THE NATION Age range most likely to have an accident 0 – 8 years Accidents that could have been prevented 1.12% Accidents most likely to happen to Customer 99% Staff 0.7% Accident to usage ratio = 0.01% Reportable = 0.53% Taken to hospital by any method = 2.11% SOFTPLAY What can we do?
  • 29. STITCH™ OF THE NATION 1. Contact with Object 2. Contact with Person 3. Trip SOFTPLAY Top Causes How can we manage this?
  • 30. STITCH™ OF THE NATION Age range most likely to have an accident 16 – 60 years Accidents that could have been prevented 5.87% Accidents most likely to happen to Customer 87% Staff 8.1% Taken to hospital = 7.83% Reportable = 1.09% OUTSIDEAREAS What can we do?
  • 31. STITCH™ OF THE NATION 1.Football 2.Children’s Activities 3.Hockey 4.Swimming 5.Climbing OUTSIDEAREAS Top 5 Activities How can we manage this?
  • 32. In Summary – What can we do about it? • Risk Assessments • Procedures • Safe Scheme of Work / Work Instructions • Qualified Staff • Detailed Staff Inductions • Regular Refresher Training • Customer Awareness of Rules & Regulations • Safety Signage • Good Housekeeping and Maintenance Regime • Accident Analysis and trend monitoring • Measure and Review performance ( Check & Act) Are all accidents preventable?
  • 33. STITCH™ • STITCH is an innovative online platform that captures, collates and aggregates accident and near miss data • Digital storage for accident and near miss data with demographic information, injuries, outcomes and preventative actions • It provides a live snapshot of KPIs, allowing management to monitor accident trends locally and nationally, review site trends and avoidable accidents and near misses
  • 34. STITCH consists of four platforms:  Accident Data Entry  Near Miss Data Entry  2 sets of Graphs, KPIs and Analysis The platform provides the following functions:  Avoidable Accidents  Preventative Action Taken  Comprehensive filters which give detailed graphs  Reports: Filter data to create specific graphs  Analysis and Graphs: Visual and graphical presentation of accident performance in any selected period of the year with additional filtering and data interrogation functions.
  • 35. Features of STITCH™ • Supporting document upload capability • Staff hour and Customer footfall data input • Accident & Incident Report • Centre Specific Analysis Report • Benchmarking Report & Analysis • Ability to export Data and Reports • STITCH provides a central record • 2 tier data entry and accident review • Ability to drill down into data • Use STITCH to record updates to Risk Assessments and Service Improvement Plans • Benchmarking Accident to Usage & Staff Hours ratio
  • 36. Benchmarking Report • Benchmarking of accident and injury data and accident to customer footfall and staff hours ratios with contract, operator and national averages • The benchmarking analysis includes: Reportable Accidents, Non-Reportable Accidents, Customer Footfall and Accident Footfall ratio, Staff Hours Worked and Accident ratio
  • 37. Thank you for listening Any questions?