Providing a return on workforce

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Chartered Institute for the Management of Sport and Physical Activity

Jeremy Campbell Coaching provides behavioral change coaching to deliver extraordinary business results. The document discusses engaging employees through establishing a clear strategy and end goal, focusing on company culture, implementing mentoring programs, and obtaining feedback. It also covers engaging customers by creating advocacy, prioritizing customer satisfaction metrics, and holding frequent engagement events. The conclusion emphasizes that strategy, communication, hiring for character, and obsession over engagement are keys to success.

Business

JEREMY CAMPBELL COACHING
@jeremycamwww.jeremycampbellcoaching.com +44 (0)7789 812356jc@jeremycampbellcoaching.com
“Behavioral change that delivers extraordinary business results”
• Up to 80,000 thoughts a day!!!!
• 80% are negative
• 95% same as we had the day
before!!!!!
• We retain:
• 30% what we see
• 50% see and hear
• 70% what we say and write
• 90% what we do!

JEREMY CAMPBELL COACHING
“Behavioral change that delivers extraordinary
business results”
About Me
• Left school at 15 – Dyslexic – greatest gift.
• Working for 38 years.
• 20 years at senior executive/board level, Billion$ North
American organisations – PE backed
• Combination of Commercial and HR leadership roles.
Also GM and interim MD.
• Executive lead on many Footsie 100 business wins and
customer realtionship management.
• Industry high customer retention, world class NPS,
award winning culture and employee engagement.
• Profitable business 10 out the 13 years.
• Purpose – supporting people to be the best versions of
themsleves

JEREMY CAMPBELL COACHING
“Behavioral change that delivers extraordinary
business results”
Agenda“if you listen to your customers and your colleagues,
they will tell you how to run your business
and……make it profitable”
• Leadership and strategy
• Engaging your workforce
• Engaging your customers

JEREMY CAMPBELL COACHING
“behavioural change that delivers extraordinary
business results”
@jeremycamwww.jeremycampbellcoaching.com +44 (0)7789 812356jc@jeremycampbellcoaching.com
Strategy and Leadership

@jeremycamwww.jeremycampbellcoaching.com +44 (0)7789 812356jc@jeremycampbellcoaching.com
https://www.youtube.com/watch?v=hO8MwBZl-Vc
Leadership is about creating a
movement and not being a lone nut!

JEREMY CAMPBELL COACHING
“Behavioral change that delivers extraordinary
business results”
Conclusion
• Strategy is simple to set, harder to deliver.
• Do you have a first follower and a movement or are you a lone nut?
• Can you clearly describe your end goal and can your colleagues?
• People really are your greatest asset.
• Communicate, communicate, communicate.
• Get senior managers to take responsibility for engagement surveys.
• Hire for character.
• Mentoring programme.
• 12 week plan.
• Create a customer, partner advocate following.
• Become obsessed with NPS.

The document describes LinkedIn's Sales Hiring Accelerator solution, which is a 90-day program designed to quickly fill critical sales roles. It uses targeted outreach through sponsored jobs, recruitment ads, and personalized outreach to engage passive candidates and drive applicants, build a talent pipeline, and encourage candidates to take action. The goal is to source higher quality candidates more efficiently to reduce costs and time to hire compared to traditional hiring methods. Metrics track candidate engagement as well as brand awareness.

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If you’re seeking to hire high-demand, passive candidates, you already know it’s no easy feat. Luckily for you, Lou Adler shares insights from his latest white paper and giving you the knowledge you need to approach and recruit high-demand professionals. Subscribe to the LinkedIn Talent Blog: http://linkd.in/18yp4Cg Learn about LinkedIn Talent Solutions: http://linkd.in/1bgERGj Follow the LinkedIn company page: http://linkd.in/1f39JyH Tweet with us: http://bit.ly/HireOnLinkedIn

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This document discusses attracting and retaining millennial employees. It presents results from a survey of 94 millennial members of the CASFM Young Members Group on their priorities and workplace preferences. The top priorities for millennial employees are work-life balance, opportunities for professional development and career progression, and flexible work schedules. The survey found that 60% of millennial respondents plan to leave their current job within 5 years if their needs for leadership development, involvement, alignment with company values, and flexible working are not met. The document provides recommendations for organizations to better engage millennials.

The document discusses challenges that startups and enterprises face in changing and adapting quickly. It notes that startups can change their experiment rate and frequency up to every 3 months, while large enterprises typically change every 11-15 seconds. The moral is that startups can change fast but enterprises need to focus on becoming more lean and agile. Two key factors for enterprise success are doing the work and learning to adapt to their environment. The document also discusses an example from 1999 of a company that offered to build websites for small businesses but found that at the time, small businesses did not want websites.

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How do you build a solar car? Okay and how do you win a race with a superlight solar car? We as agile coaches had no clue. Never the less we started helping out an engineering team to build their car from scratch in a year and win the most prestige’s solar race in Australia (http://www.worldsolarchallenge.org/). We want to share our experiences with coaching this team. We share what we have learned from coaching a vehicle building team instead of software. Most importantly, we learned couple of awesome things we would have never learned by only staying in the software teams. All we learned is directly applicable (back) to software teams. And of course, 'our' guys won the race! So how did scrum or we (as coaches) help? Learning Outcomes: - How to apply scrum in engineering? - How to create a doing mindset - What difference does a tangible product make? - How did scrum made the difference? - What were the challenges we solved (fun, overtime, cooperation, planning, making it happen etc)

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JEREMY YOCHES, SENIOR PRODUCT MANAGER, STELLA & DOT MARK HALVORSON, HEAD OF INTERACTIVE MARKETING, ATLASSIAN CHARLOTTE WEISKITTEL, SENIOR DIRECTOR, DONORSCHOOSE.ORG Trying to get more traction for testing at your company? Wondering how to build and scale your team most effectively? Looking for your next big testing win? In this session, we hear directly from testers who have tackled the same challenges. This session brings together Optimizely users from Atlassian, Stella & Dot, and DonorsChoose.org for a behind--the--scenes look at testing at their organizations. Coming from a variety of industries and company sizes, each speaker presents a unique perspective on how they've built and scaled testing programs successfully. You'll walk away armed with interesting testing ideas and actionable steps you can take to build a data-driven testing culture at any organization.

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1. JEREMY CAMPBELL COACHING “Behavioral change that delivers extraordinary business results” @jeremycam jc@jeremycampbellcoaching.com +44 (0)7789 812356 www.jeremycampbellcoaching.com

2. JEREMY CAMPBELL COACHING @jeremycamwww.jeremycampbellcoaching.com +44 (0)7789 812356jc@jeremycampbellcoaching.com “Behavioral change that delivers extraordinary business results” • Up to 80,000 thoughts a day!!!! • 80% are negative • 95% same as we had the day before!!!!! • We retain: • 30% what we see • 50% see and hear • 70% what we say and write • 90% what we do!

3. JEREMY CAMPBELL COACHING @jeremycamwww.jeremycampbellcoaching.com +44 (0)7789 812356jc@jeremycampbellcoaching.com “Behavioral change that delivers extraordinary business results”

4. JEREMY CAMPBELL COACHING “Behavioral change that delivers extraordinary business results” About Me • Left school at 15 – Dyslexic – greatest gift. • Working for 38 years. • 20 years at senior executive/board level, Billion$ North American organisations – PE backed • Combination of Commercial and HR leadership roles. Also GM and interim MD. • Executive lead on many Footsie 100 business wins and customer realtionship management. • Industry high customer retention, world class NPS, award winning culture and employee engagement. • Profitable business 10 out the 13 years. • Purpose – supporting people to be the best versions of themsleves

5. JEREMY CAMPBELL COACHING “Behavioral change that delivers extraordinary business results” Agenda“if you listen to your customers and your colleagues, they will tell you how to run your business and……make it profitable” • Leadership and strategy • Engaging your workforce • Engaging your customers

6. JEREMY CAMPBELL COACHING “behavioural change that delivers extraordinary business results” @jeremycamwww.jeremycampbellcoaching.com +44 (0)7789 812356jc@jeremycampbellcoaching.com Strategy and Leadership

7. JEREMY CAMPBELL COACHING @jeremycamwww.jeremycampbellcoaching.com +44 (0)7789 812356jc@jeremycampbellcoaching.com “Behavioral change that delivers extraordinary business results” What is strategy? Where are we now? Where do we want to be? How will we get there?

8. @jeremycamwww.jeremycampbellcoaching.com +44 (0)7789 812356jc@jeremycampbellcoaching.com https://www.youtube.com/watch?v=hO8MwBZl-Vc Leadership is about creating a movement and not being a lone nut!

9. JEREMY CAMPBELL COACHING @jeremycamwww.jeremycampbellcoaching.com +44 (0)7789 812356jc@jeremycampbellcoaching.com “Behavioral change that delivers extraordinary business results” • What is the end goal? • Who can describe their end goal? • If you can’t, then its going to be difficult to get people to follow you.

10. JEREMY CAMPBELL COACHING @jeremycamwww.jeremycampbellcoaching.com +44 (0)7789 812356jc@jeremycampbellcoaching.com “Behavioral change that delivers extraordinary business results” Everyone is watching you. ALWAYS !!!!

11. JEREMY CAMPBELL COACHING @jeremycamwww.jeremycampbellcoaching.com +44 (0)7789 812356jc@jeremycampbellcoaching.com “Behavioral change that delivers extraordinary business results” It’s not easy…….

12. JEREMY CAMPBELL COACHING “behavioural change that delivers extraordinary business results” @jeremycamwww.jeremycampbellcoaching.com +44 (0)7789 812356jc@jeremycampbellcoaching.com Engaging your workforce

13. JEREMY CAMPBELL COACHING @jeremycamwww.jeremycampbellcoaching.com +44 (0)7789 812356jc@jeremycampbellcoaching.com “Behavioral change that delivers extraordinary business results”

14. JEREMY CAMPBELL COACHING @jeremycamwww.jeremycampbellcoaching.com +44 (0)7789 812356jc@jeremycampbellcoaching.com “Behavioral change that delivers extraordinary business results” • culture Day every Month

15. JEREMY CAMPBELL COACHING @jeremycamwww.jeremycampbellcoaching.com +44 (0)7789 812356jc@jeremycampbellcoaching.com “Behavioral change that delivers extraordinary business results” You said we did

16. JEREMY CAMPBELL COACHING @jeremycamwww.jeremycampbellcoaching.com +44 (0)7789 812356jc@jeremycampbellcoaching.com “Behavioral change that delivers extraordinary business results” • Hire for Character • Hire for culture

17. JEREMY CAMPBELL COACHING @jeremycamwww.jeremycampbellcoaching.com +44 (0)7789 812356jc@jeremycampbellcoaching.com “Behavioral change that delivers extraordinary business results” Character Know how

18. JEREMY CAMPBELL COACHING @jeremycamwww.jeremycampbellcoaching.com +44 (0)7789 812356jc@jeremycampbellcoaching.com “Behavioral change that delivers extraordinary business results” Mentoring programme

19. JEREMY CAMPBELL COACHING @jeremycamwww.jeremycampbellcoaching.com +44 (0)7789 812356jc@jeremycampbellcoaching.com “Behavioral change that delivers extraordinary business results” 12 week plan • Large goals broken down • Weekly engagement • Weekly recognition • Weekly reports • End of plan report • Huge increase productivity

20. JEREMY CAMPBELL COACHING “behavioural change that delivers extraordinary business results” @jeremycamwww.jeremycampbellcoaching.com +44 (0)7789 812356jc@jeremycampbellcoaching.com Engaging your customers

21. JEREMY CAMPBELL COACHING @jeremycamwww.jeremycampbellcoaching.com +44 (0)7789 812356jc@jeremycampbellcoaching.com “Behavioral change that delivers extraordinary business results” • Tried to create a movement • Lots of customer events and networking

22. JEREMY CAMPBELL COACHING @jeremycamwww.jeremycampbellcoaching.com +44 (0)7789 812356jc@jeremycampbellcoaching.com “Behavioral change that delivers extraordinary business results” Highest NPS in the industry • All about participation • Moments of truth • Engaging the colleagues and giving them accountability

23. JEREMY CAMPBELL COACHING “Behavioral change that delivers extraordinary business results” Conclusion • Strategy is simple to set, harder to deliver. • Do you have a first follower and a movement or are you a lone nut? • Can you clearly describe your end goal and can your colleagues? • People really are your greatest asset. • Communicate, communicate, communicate. • Get senior managers to take responsibility for engagement surveys. • Hire for character. • Mentoring programme. • 12 week plan. • Create a customer, partner advocate following. • Become obsessed with NPS.

24. JEREMY CAMPBELL COACHING @jeremycamwww.jeremycampbellcoaching.com +44 (0)7789 812356jc@jeremycampbellcoaching.com “Behavioral change that delivers extraordinary business results”

25. JEREMY CAMPBELL COACHING @jeremycamwww.jeremycampbellcoaching.com +44 (0)7789 812356jc@jeremycampbellcoaching.com “Behavioral change that delivers extraordinary business results”

Providing a return on workforce

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