Listening Process BusiNESS COMMUNICATION Barriers of listening ,listening process ,business communication ,improving listening skills ,types of listening ,active listening ,content listening ,critical listening ,emphatic listening ,process of listening

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3. Listening
Process
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4.  Strengthens Organizational
Relationships
 Capture Opportunities For
Innovation
 Manage Growing Diversity
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Content Listening
Critical Listening
Emphatic Listening
Active Listening

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Content Listening
• Understand and retain the
information in the speaker’s
message
• You ask questions to clarify
material but don’t argue or judge
• Overlook speaker’s style and just
focus on the information

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Understand And Evaluate The:
• Meaning of the speaker’s message
• Logic of the argument
• Strength of the evidence
• Validity of the conclusion
• Speaker’s intentions and motives
• Omission of any important or
relevant point

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• Understand the speaker’s feelings,
needs and wants so to appreciate his
or her point of view
• You help the individual release
emotions that can prevent a calm,
clear-headed approach to the subject

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• Try to engage listeners
• Making conscious effort to turn off
their own filters and biases
• To understand what the other party is
saying
• Asking questions or summarize the
speaker’s message to verify key points
• Encourage the speaker through positive
feedback

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Physically
hear message
and
recognize it
as incoming
information
Receiving
Assign meanings
according to own
beliefs ,values ,
Ideas ,roles, needs
and personal history
Decoding
Store the
information for
future processing
Remembering
• React based on the
situation and nature
of the information
Responding
• Analyze the
quality of the
information
Evaluating

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 Interruption (poor phone reception, mental
distraction, sighing or checking watch)
Selective Listening (mind wanders until you
hear a word or phrase that gets your attention once
more)
Selective Perception (leads listeners to
mold messages to fit their own conceptual frameworks)
Language or Experience (Speaker’s native
language and life experiences might be different from
the listener)

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