icici banks plans and polices

1. A REPORT
ON
ICICI BANK AND PLANS AND
POLICIES
SUBMITTED BY:- SUBMITTED TO:-
UTKARSH JAISWAL MR ANUBHAV SRIVASTAVA
BBA VI SEM-L

2. Introduction
The Industrial Credit and Investment Corporation of India ( ICICI ) was established in 1955 as a private
sector development bank at the initiative of World bank with an authorized capital of Rs-25 crore and
paid up capital of Rs- 5 crores. Banks, insurance companies ,foreign institution and the Word Bank
providedthe entire share capital.ItprovideslongtermandmediumtermloansinIndiarupeesaswell as
foreign currencies in various forms .
ICICI Bank is India's second-largest bank with total assets of about Rs.1,67,659 crore at March 31, 2005
and profit after tax of Rs. 2,005 crore for the year ended March 31, 2005 (Rs. 1,637 crore in fiscal 2004).
ICICIBank has a networkof about560 branchesandextensioncountersandover1,900 ATMs. ICICIBank
offersa wide range of bankingproductsandfinancial servicestocorporate andretail customersthrough
a variety of delivery channels and through its specialized subsidiaries and affiliates in the areas of
investmentbanking,life and non-life insurance, venture capital and asset management. ICICI Bank set
up its international banking group in fiscal 2002 to cater to the cross border needs of clients and
leverage on its domestic banking strengths to offer products internationally.
ICICI Bank is India's second-largest bank with total assets of Rs. 3,767.00 billion at December
31, 2007 and profit after tax of Rs. 30.08 billion for the nine months ended December 31, 2007.
ICICI Bank is second amongst all the companies listed on the Indian stock exchanges in terms of
free float market capitalization.

3. 1 Types of saving accounts offered by ING Vysya Bank
A) ORANGE SAVINGS ACCOUNT:
This account is the basic product of ING Vysya Bank. In this account minimum cash balance
required to open an account & the Quarterly Average Balance requirement is Rs5000. Some of
the major features and benefits of this account are:
FREE
 Free issue of International Debit Card.
 Unlimited ATM transactions at over 25,000 (Cirrus/Cashnet) ATM’s in India, where QAB
is maintained.
 Shopping convenience at over 2 Lakh merchant locations, with the ING Vysya
International Debit card.
 Unlimited ATM transactions at over 196 ING Vysya ATM’s.
 2 Demand Drafts with a value not exceeding Rs.50,000 per annum, where QAB is
maintained.
 Unlimited usage of payable at par (PAP) Cheques.
 Transfer of funds across all branches.
 National Electronic Funds Transfer (NEFT) through the internet banking channel.
 Electronic Bill Payment service.
 Smartserv - Personal Assistance Service.
 Statement of Account through E-mail.
 Mi-b@nk - Internet banking facility.
 RTGS (Real Time Gross Settlement) transactions at all branches.
 AAA Cash deposit (Customers) – Free up to 2 transactions per month and a value limit
of Rs. 50,000/-

4. BENEFITS
 Free unlimited access to 25,000 + other bank ATM’s- enhanced accessibility.
 Free multi branch, Multi-city banking convenience.
 Payable at par Cheques.
 Smartserv- Personal Concierge Services.
B) ING FORMULA SAVINGS ACCOUNT:
This is the product of ING Vysya Bank which is targeted towards the upper middle class
segment of the society. Basically the targeted segment is the age group between 18-40 yrs. This
product has its significance particularly in Metropolitan/A grade cities. This product is also
useful for people who travel frequently particularly to Metropolitan/A grade cities.
Minimum cash balance required to open this account and Quarterly Average Balance
requirement is Rs. 25000/-
Some of the major features and benefits of this account are :
 Maximum withdrawal limit from ING’s ATM or any other bank’s ATM is Rs. 50,000.
 Maximum shopping limit through ING’s ATM/Debit card is Rs. 75,000.
 Free Payable at Par cheques.
 Exclusive F1 themed, Internet Banking services.
 Formula 1 International Debit card.
 Free sms alerts on transactions above Rs. 1500.
SPECIAL BENEFITS CARD
FUEL GAUGE
 Fill fuel across any petrol pump in India and get the 2.5% surcharge waived.

5. SPEED LAP
 Shop using your ING Formula savings account and get Formula One merchandise.
RACE DAY
 Whenever there is a Formula 1 race anywhere in the world, there is a race for u as
well. Shop using your ING Formula debit card on the day of the race and top 25
spenders for the race day wins vouchers from ING.
 3 winners – Gift vouchers worth Rs. 5000/-
 10 runner ups- Gift vouchers worth Rs. 2000/-
 12 second runner ups- Gift vouchers worth Rs. 1000/-
C) PLATINA ACCOUNTS
This product (account) of ING Vysya Bank is a special product for special class of customers. This
can also be termed as Preferred Platina Banking. This product is designed to reduce the efforts
put in handling banking and financial needs. This product has special features which are mainly
meant for business class people who have to make large payments and have regular
transactions. The Platina account holder becomes the preferred customer of the bank.
The average quarterly balance (QAB) is Rs. 100,000
Features:
 Dedicated Relationship Manager
Our dedicated relationship managers can help you manage your money; while you pursue
your passion, be it business or pleasure.
 Wealth Management Service
Our preferred banking services offer you customized financial strategies on how to invest
and where to invest based on simple financial risk profiling.
 ING Platina Debit Card

6. Use your ING Platina Gold Debit Card and withdraw cash up to Rs1 lac per day from any
ATM, Avail a 1% cash back on shopping with your Debit Card.
 Account Representative Services
Now when you are out building a business empire or taking that well deserved vacation,
just nominate someone else to do your routine banking enquires.
 Preferential rates on ING products
Get more out of the Platina relationship. Avail preferential rates on Demat, Bank
Lockers, Personal and Home loans.
3.2 Types of saving accounts offered by:-
ICICI BANK
A) ICICI Savings Bank Account:
ICICI Bank is also offering the saving accounts as their products.
 The ICICI Bank International debit card is a debit-cum-ATM card provides with the
convenience of acceptance at merchant establishments and cash withdrawals at ATM.
 Money Multiplier Facility
 Internet Banking is offered free of cost.
 Anywhere Banking facility entitles the account holder to withdraw or deposit cash upto
a limit of Rs.50,000 across all ICICI Bank branches.
 An average quarterly balance of Rs.10,000 only in metro and urban locations.
 Nomination facility is available.
 Interest is payable half-yearly.
Third party withdrawal limit is only Rs 15,000 and free demand draft making facility for a
month is only up to Rs 10,000. Free withdrawal limit from ATM card is only up to Rs 25,000 in
all accounts.

7. B) GOLD PRIVILAGE ACCOUNTS
The Gold Privilege Account brings the customer exclusive benefits, especially created for
valuable customers. The minimum quarterly average balance (QAB) requirement for Gold
Privilege account is Rs.50,000. Non-maintenance of the required QAB in any quarter attracts a
charge as per the following guidelines:
If QAB is between Rs.50,000 and Rs.25,000, charge of Rs.250 will be levied
If QAB is between Rs.25,000 and Rs.10,000, charge of Rs.500 will be levied
If QAB falls below Rs.10,000, charge of Rs.750 will be levied
Your Gold Privilege account entitles you to select privileges and offers:
BENIFITS
 Jump Queue facility in ICICI Bank branches.
 Free usage of payable-at-par chequebook.
 International VISA Gold debit card with higher daily withdrawal and spend limit.
 Waiver of annual fee for Debit card.
 Free and Unlimited access (cash withdrawals and balance enquiry) to any Bank's ATM in
the country using ICICI Bank International Gold Debit card.
 Waiver of DD/PO charges for up to Rs.100,000 per day.
 Waiver of Anywhere Banking charges across all ICICI Bank branches.
 Priority Processing through ICICI Bank Phone Banking.
 Preferential rates for Gold Coins.
 Better rates for Foreign Exchange Service.
 Discounts on Safe deposit locker facility.
 Special asset deals from time to time.
C) TITANIUM PRIVILAGED ACCOUNT

8. This product from ICICI is mainly to serve privileged customer (upper class)
In constant endeavor to fulfill all the banking needs and enhance exclusivity ICICI Bank launched
Titanium Privilege Account - tailored to take care of customer’s banking and investment
requirements and status. This account offers a dedicated Branch Relationship Manager
supported with a Phone Banking Relationship Manager.
Customer can realize the benefits of a Titanium Privilege Account on the basis of his total
relationship value (TRV) with the bank. Customer need to maintain a TRV of between Rs. 5 lac
and Rs. 10 lac and a quarterly average balance (QAB) of Rs.75,000. In addition to this, there is
waiver of QAB charges, subject to FD of min. 3.75 Lac.
BENIFITS
 Branch Relationship Manager supported with Phone Banking Relationship Manager.
 Priority processing at all ICICI bank branches and through customer care.
 A higher daily withdrawal and spend limit on a Titanium debit card.
 Free International Titanium Debit Card.
 Unlimited free access to any bank’s ATM throughout the country.
 Free usage of multi-city cheque book.
 Free physical monthly account statement.
 Anywhere banking.
 Complete waiver on DD/PO charges.
 Preferential rate on purchase of ICICI Bank Pure Gold.
 Preferential rates on purchase of foreign exchange with a complete waiver on
commission charges.
 Discounted rates on safety locker charges.

9. HDFC BANK
A) REGULAR SAVING ACCOUNT
An easy-to-operate savings account that allows customer to issue cheques, draw Demand
Drafts and withdraw cash. Customer can check balances from the comfort of his home or office
through NetBanking, PhoneBanking and MobileBanking.
Withdrawal of cash from any of the 3275 ATM centers spread across the country.
FEATURES & BENEFITS
 Facilities like NetBanking and MobileBanking.
 Customer can check the account balance, pay utility bills or stop cheque payment,
through SMS.
 Personalized cheques with customer’s name printed on each cheque leaf for enhanced
security.
 Advantage of BillPay, an instant solution to all frequent utility bill payments. Instructions
for payment over the phone or through the Internet.
 Customers can avail the facilities like Safe Deposit Locker, Sweep-In and Super Saver
facility on their account.
 Free cash withdrawals on any other Bank's ATM
 Free Payable-at-Par chequebook, without any usage charges upto a limit of Rs.50,000/-
per month.
 Free InstaAlerts for all account holders for lifetime of the account.
 Free Passbook facility available at home branch for account holders (individuals).
 Free Email Statement facility.

10. B) SAVING MAX ACCOUNT
Welcome to a world of convenience. HDFC has presented SavingsMax account, loaded with
maximum benefits to make banking experience a pleasure. By maintaining an average quarterly
balance of just Rs. 25,000/- customer can get a host of premium services from HDFC Bank.
FEATURES & BENIFITS
 Free unlimited transactions: Cash withdrawal and balance enquiry, at all HDFC Bank
ATMs & on any other Bank's ATM using your HDFC Bank Debit Card.
 Free Gold Debit Card for primary account holder for lifetime of the account. Gold Debit
Card for other account holders at Rs 250/- p.a.
 Free Woman's Advantage/International Debit Card for all account holders for lifetime
of the account.
 Free Payable-at-Par (PAP) chequebook, without any usage charges upto a limit of 1 lac
per month.*
 Free Demand Drafts on HDFC Bank locations, upto a limit of 50,000/- per day at home
branch.
 Self/Third Party Cash Deposit/Withdrawal at non-home branches, upto Rs 50,000/- per
day free. Above Rs 50,000 a charge of Rs 2.90 per thousand on the full amount would
be applicable.
 Optional sweep out facility to transfer extra savings to a Fixed Deposit, at the threshold
of Rs.50,000/-.In the event of the balance in SavingsMax account exceeding Rs 50,000/-
, the amount in excess of Rs 50,000/- will be swept out in to a Fixed Deposit with a
minimum value of Rs 25000/- for a 1year 1day period.
 Free BillPay & InstaAlerts for all account holders for lifetime of the account.
 Free Monthly Statement of Account.
 50% off on the Locker rental for the 1st year only.
 Folio maintenance charges on Demat account free for first year.

11.  Free National Electronic Funds Transfer facility, NetBanking, MobileBanking.
 Free Passbook facility available at home branch for account holders (individuals).
 Free Email Statement facility
C) PREFERRED BANKING ACCOUNTS
This account has been offered by HDFC for its preferred customers, so as to give special
benefits to them. The minimum quarterly available balance (QAB) that has to be maintained in
this account is Rs. 2,00,000
FEATURES & BENIFITS
 Dedicated Relationship Manager
 Customized Investment Solutions
 Investment Options
 e-Broking
 Expedited Tax Payments
 Relationship Pricing
 Business Solutions
 On-demand exclusive privileges
 Annual Service Charge Waiver

12. 3.3 CLASSIFICATION/ CATEGORIZATION
So, for convenience of the project and comparison the different accounts can be classified
into three categories:
Category A Category B Category C
1. PLATINA ACCOUNT FORMULA SAVING ORANGE SAVING
(ING) ACCOUNT (ING) ACCOUNT (ING)
2. TITANIUM PRIVILAGED GOLD PRIVILAGED SAVING ACCOUNT
ACCOUNT (ICICI) ACCOUNT (ICICI) (ICICI)
3. PREFERRED BANKING SAVING MAX REGULAR SAVING
ACCOUNT/PLATINUM ACCOUNT (HDFC) ACCOUNT (HDFC)
(HDFC)
Service quality
ING Vysya Bank provides the top notch quality to its customers. They have so many special
features that no other banks provide till date, like:
1. Special cabin/room for its customers to wait and relax when there is a rush or when
customer is asked to wait for some time.
2. Fastest RTGS and NEFT services, which takes place within minutes.
3. A well behaving staff and special highly sensitive customer care department. This is
head by a well efficient customer care manager.
4. Account verification with in promised 5 days.

13. 1 Comparative analysis of saving accounts:
a. Basic Saving Accounts (Category C)
PARTICULARS HDFC ICICI ING Vysya
ACCOUNT NAME Saving Regular
Account
Savings
Account
Orange Savings
Account
AVERAGE QUATERLY
BALANCE Rs10,000 Rs 10,000 Rs. 5,000
AQB MAINTAINANCE
CHARGES
Rs 750.00 per
quarter Only.
Rs 750.00
per quarter
Only.
Rs 750.00 per
quarter Only.
SWEEP OUT FACILITY Available N.A Available
FREE TRANSACTIONS
3 per month
from
SBI/Andhra
Bank ATM
N.A Unlimited from
any bank’s ATM
THIRD PARTY CASH
WITHDRAWL/DEPOSIT
N.A Rs.15,000
per day
Rs.25,000 per day
NET BANKING Free Free Free
MOBILE BANKING Free Free Free

14. b. Preferred Saving Accounts (Category B)
PARTICULARS HDFC ICICI ING Vysya
Account name SAVING MAX
ACCOUNT
GOLD
PRIVILAGED
ACCOUNT
FORMULA SAVING
ACCOUNT
AQB (Average
Quarterly Balance)
25,000 50,000 25,000
Free DD Upto
50,000/qat
N.A. Upto 50,000/qat.
Third Party Cash
Deposit
Upto 15,000 N.A. Upto 25,000
Smart-serv N.A. N.A. Present
Free Transaction 6 in a year N.A. Unlimited
Special Features
Direct
Bill Payments
from accounts
Preference
rates on gold
coins
12 annual passes
of famous night
clubs and
restaurants, across
India
Jump Que Facility Present N.A. Present

15. c. Privileged Saving Accounts (Category A)
PARTICULARS HDFC ICICI ING Vysya
Account Name Privileged
Platinum
Titanium Platina
QAB (Quarterly
Available Balance)
2,00,000 75,000 + TRV
of 5 to 10 lac
1,00,000
DD/PO Wavier Available upto
50,000
N.A. Available upto
50,000
PAP books Unlimited unlimited unlimited
One Lakh Cash
withdrawalfromany
ATM
N.A. N.A. Available*
Cash Back Offer on
Shoping*
N.A. N.A. 1 to 2 %
Cashnet enabled
credit/debit card
N.A. N.A. Available

16. PERSONAL BANKING
ACCOUNT & DEPOSITS SERVICE OFFERED
BY HDFC
Banking should be effortless. With HDFC Bank, the efforts are rewarding. No matter what a
customer's need and occupational status, we have a range of solutions that are second to none.
Whether you're employed in a company and need a simple Savings account or run your own
business and require a robust banking partner, HDFC Bank not only has the perfect solution for
you, but also can recommend products that can augment your planning for the future.
It includes these services: -
 Saving accounts.
 Current accounts.
 Fix deposits.
 Demat account.
 Safe deposits lockers.
Savings Accounts
These accounts are primarily meant to inculcate a sense of saving for the future, accumulating
funds over a period of time. Whatever person’s occupation, bank have confident that person will
find the perfect banking solution. There some saving accounts like: -
Regular Saving Account:

17. An easy-to-operate savings account that allows you to issue cheques, draw Demand Drafts
and withdraw cash. Check up on your balances from the comfort of your home or office through
Net Banking, Phone Banking and Mobile Banking. If you need money urgently then you can
take money from the ATM machine. There are 1977 ATM centers across the country.
Saving plus Account
Introducing the best banking option for you with HDFC Bank Savings plus Account. Now you
can get access to some of the finest banking facilities with HDFC Bank's Savings plus Account.
All you have to do is maintain an Average Quarterly Balance of Rs. 10,000/-.
Saving Max Account
Welcome to a world of convenience. Presenting Savings Max account, loaded with maximum
benefits to make your banking experience a pleasure. By maintaining an average quarterly
balance of just Rs. 25,000/- you get a host of premium services from HDFC Bank absolutely
free.
Senior Citizen Account
HDFC Bank appreciates your needs and endeavors, which is why, they present an account
especially dedicated to customer, which like a dutiful child will help you fulfill your needs in the
best manner possible.
No frills Account

18. In an effort to make banking simpler and more accessible for customers, bank has introduced
the 'No Frills' Savings Account, which offers customer all the basic banking facilities. Customer
can even avail of services like Net Banking, Mobile banking free of cost. In this customer can
put Zero Initial Pay-in and a Zero Balance account
Institutionalsaving accounts
A specially designed account that offers twin benefits of a savings as well as a current account.
Customer’s funds continue to earn you interest while he enjoys hassle-free banking & a host of
other features. All this and more in a Zero Balance account.
Salary Accounts
In this account customer can get salary from where he/she doing such job and organization or
company at where the customer of the bank in doing job deposit their salary in to the salary
account a person can get salary.
There are various kinds of saving accounts in the HDFC Bank like: -
 Pay roll account.
 Classic salary account.
 Regular salary account.

19.  Premium salary account.
 Defense salary account.
 No frills salary account.
 Reimbursement salary account.
Kid’s advantageaccount
Start saving for your child today and secure his/her future a sentence tells by the Hdfc bank.
Open a Savings Account and transfer money every month into customer’s Kids Advantage
Account and watch the savings grow as customer’s child grows. The accumulated savings in
the Kids Advantage Account can over the years help in meeting customer child's needs.
Main features and benefits of this account are as follow:-
For their Growing Needs
 Free Education Insurance cover of Rs. 1, 00,000/- in the event of death of the parent /
guardian through vehicular accident by road, rail or air to safeguard the future of your
child.
 ATM/International Debit Card will be issued for children between 7-18 years of age in the
child's name with your permission. The amount your child is able to withdraw is Rs.
2,500/- at ATMs or spend Rs. 2,500/- at merchant locations.
 Free cash withdrawals on any other Bank's ATM*
 1 free Personalised cheque book for your child.
 Monitor the transactions of your child's account with the free quarterly physical statement
of account or free monthly Email Statement of account
 Free Net Banking for you to monitor your child's account.
 Free SMS/Email alerts informing you about the account transactions.
For their Secured Future

20.  Standing Instruction to transfer any amount from your account to your Kid's Advantage
Account every month (Minimum value = Rs. 1,000/- & Minimum tenure = 1 year)
(Mandatory).
 Once the balance in the Kid's Advantage Account reaches/exceeds Rs. 35,000/-, the
amount in excess of Rs. 25,000/- will automatically be transferred into a Fixed Deposit
for 1 year 1 day, in your child's name, by signing in for our sweep-out facility.
 You can also opt for systematic investments in mutual funds from the Kid's Advantage
Account in your child's name.
Current accounts
HDFC Bank Current Account gives the power of inter-city banking with a single account and
access to more than cities. From special cheques that get treated at par with local ones in any
city where branch, faster collection of outstation cheques (payable at branch locations), free
account to account funds transfer between HDFC Bank accounts to Free inter-city clearing of up
to 100 lakhs per month, bank’s priority services have become the benchmark for banking
efficiency.
Now, with an HDFC Bank Current Account, experience the freedom of multi-city banking.
Person can have the power of multi-location access to his account from any of our 761
branches in 327 cities. Not only that, he can do most of his banking transactions from the
comfort of his office or home without stepping out.
There are various kinds of current account in this bank like: -
Plus current account

21. HDFC Bank plus Current Account gives the power of inter-city banking with a single account
and access to more than cities. Plus Current Account requires maintaining an average quarterly
balance of Rs. 100,000.
Trade currentaccount
In today's changing business requirements, you need to transfer funds across cities, and time is
of the essence. HDFC Bank Trade Current Account gives power of inter-city banking with a
single account.
From special cheques that get treated at par with local ones in any city where bank have a
branch, to free account to account funds transfer between HDFC Bank accounts, to free inter-
city clearing of up to 50 lacs per month, bank’s priority services have become the benchmark for
banking efficiency. Trade Current Account requires maintaining an average quarterly balance of
Rs. 40,000.
Premium currentaccount
Business needs a partner who can manage finances while concentrate on growing business.
Form this account customer can avail benefits of inter-city banking account that requires an
average quarterly balance of only Rs. 25,000, offers Payable-At-Par cheque book facility &
FREE inter-city clearing transactions across our network up to Rs.25 Lacs per month.

22. A Current Account with the benefits of accessing account from a large network of branches, and
through direct access channels - the phone, mobile, Internet and through the ATM.
Regular currentaccount
A Current account is ideal for carrying out day-to-day business transactions. With the HDFC
Bank Regular Current Account, customer can access account anytime, anywhere, pay using
payable at par cheques or deposit cheque at any HDFC bank branch. It also facilitates FREE
NEFT transactions & FREE RTGS collections for faster collections in account. Regular Current
Account requires to maintain an average quarterly balance of only Rs. 10,000.
With a vast network of branches in cities all over the country, and access to a multitude of
ATM's, customer can keep track of all transactions anytime.
ReimbursementCurrentAccount
No more paperwork, no more receipts to keep track of - a hassle-free account that allows
deposit the reimbursements receive from company/organization on a monthly basis.
To open this account a person has to follow these processes:
Procure an Account Opening Document (AOD) from HDFC Bank. (If person has just joined, first
request to company to open up a Salary Account for particular person).
Mention Salary Account number and Debit Card number on the AOD so that Debit card can be
linked to both, Salary Account as well as new Reimbursement Account.
Request company to directly credit cash payments to the Reimbursement Account.

23. RFC – Domestic Account
Full name of this account is Resident foreign currency account.
Have you accumulated foreign currency from traveling abroad frequently? Received gifts from
relatives in foreign currency? Or earned it by any other means as approved by the Reserve
Bank of India?
If so, open Resident Foreign Currency Domestic Account and manage foreign currency
efficiently. Person can choose to set up your account either in US Dollar, Great Britain Pound or
Euro.
To open this accounts a person as to follow this process: -
Choose the currency in which person wish to operate. Open account with an initial amount as
per the following-US Dollar = 250 Great Britain Pound = 200 Euro = 250 and maintain an
Average Quarterly Balance of the same amount.
Flexi currentaccount
Tired of static transaction limits during peak seasons? HDFC Bank Flexi Current Account is the
answer to changing banking needs during peak seasons.

24. With HDFC Bank Flexi Current Account Cash Deposit and Anywhere Transaction limits are a
multiple of the balance you maintain in Current Account. So, during peak seasons, customer get
the benefit of higher transaction limits due to the higher average balances maintained in
account. What’s more, during lean seasons, person need not worry about maintaining huge
balances to enjoy high transaction limits, which person anyway may not need. Flexi Current
Account requires to maintain a minimum Average Monthly Balance (AMB) of just Rs. 75,000.
Apex currentaccount
The top position is always the desirable position. With the Apex current account, take business
to a new high. On maintaining an average quarterly balance of Rs. 10 lacs, this account makes
sure person make the most of every business opportunities coming his way. Unlimited, free,
anywhere Banking experience at the APEX is reserved for person who joints this.
Max currentaccount
Maximum benefits and minimum hassles for customer with Max Current Account with a Rs. 5
lacs average quarterly balance requirement, bank present to world of privileges that helps
business expand and grow. Features like maximum free transaction limits including other
beneficial features on this current account truly enhances business potential to the Maximum.
Fix Deposits
Long-term investments form the chunk of everybody's future plans. An alternative to simply
applying for loans, fixed deposits allow to borrow from own funds for a limited period, thus
fulfilling needs as well as keeping savings secure.

25. People can invest his/her money into either in security market or gold or mutual fund or into a fix
deposits. People always go to that way where he/she can get more benefits and minimum risks.
So, for this purpose he has a better chance to deposits money in to the fix deposit.
If people believe in long-term investments and wish to earn higher interests on his/her savings,
now is the time to invest money in HDFC bank Fixed Deposit. Get up to 9.75% on HDFC Bank
Fixed Deposit with an additional 0.50% for Senior Citizens. What's more NO PENALTY if
withdraw part of the FD in times of need. Flexibility, Security and High Returns all bundled into
one offering.
Regular fix deposit
As per the rules and regulation of the bank a person can deposit their money in to a fix deposit
in the bank and can get the benefits of these facilities.
Five year tax saving fix deposit
In 2006, it was announced for the first time that Bank fixed deposits booked by an
Individual/HUF for 5 years & up to Rs. 1,00,000/- will be allowed exemption under Sec 80C of
the Income Tax Act,1961 subject to necessary declarations taken from the Customer.
Supper saver facility

26. Customer can enjoy a high rate of interest along with the liquidity of a Savings Account by
opting for a Super Saver Facility on his or her savings account. Avail of an overdraft facility of up
to 75% of the value of his or her Fixed Deposit.
Sweep-in facility
Do you wish to avoid taking overdrafts, and still take advantage of your Fixed Deposits? Then
what you need is a Sweep-In Facility on savings account. Link Fixed Deposit to Savings or
Current Account and use it to fall back on in case of emergencies. A deficit in Savings or
Current Account is taken care of by using up an exact value from Fixed Deposit. Since deposits
are broken down in units of Re 1/-, customer will lose interest only for the actual amount that
has been withdrawn.
Demat Account
Nowadays share market is becoming is the main occupation of the person. So to avoid faulty
processes demat account is really most important for the share market and for the safety of
shares it is most important.
HDFC BANK is one of the leading Depository Participant (DP) in the country with over 8 Lac
Demat accounts.
HDFC Bank Demat services offers a secure and convenient way to keep track of securities and
investments, over a period of time, without the hassle of handling physical documents that get
mutilated or lost in transit.
HDFC BANK is Depository participant both with -National Securities Depositories Limited
(NSDL) and Central Depository Services Limited (CDSL).

27. Safe Deposit Lockers
A Safe Deposit Locker with HDFC Bank is the solution to person’s fear. Located at select
branches in cities all over the country, bank’s lockers ensure the safe keeping of valuables.
Eligibility
An individual (not minor), firms, limited company, associations, clubs, trusts, societies, etc may
hire a locker.
Advantages of safe deposit locker in HDFC bank
 Wide Availability.
 Lockers available in various sizes. i.e. Small, Medium, Large and Extra Large with
varying rents.
 Lockers are rented out for a minimum period of one year. Rent is payable in advance.
 No deposits are required to avail a locker. Just open an account and get the locker
facility.
 There is a nominal annual charge, which depends on the size of the locker and the
centre in which the branch is located.
Nomination for Safe Deposit Locker
 The Lockers and their contents can be nominated to people near and dear to you.
 Nomination facility is available to individual hirer of Safe Deposit Locker.

28.  In the case of a sole hirer of a safe deposit locker, nomination can be made in favor of
only one individual.
 Where the safe deposit locker is hired in the name of a minor, the nomination shall be
made by a person lawfully entitled to act on behalf of the minor.
Terms & Conditions
 For obtaining a Locker at HDFC Bank you must be an account holder with Bank.
 Lockers can be allotted individually as well as jointly.
 The Locker holder is permitted to add or delete names from the list of persons who can
operate the Locker and can have access to it.
 Loss of Key is to be immediately informed to the concerned Branch.
LOAN
In today’s competitive world every thing happens only with the help of money or through the
money every person need money. But some time a person has not cash on hand at that time he
needs lone either from any friend or from any financial institute. Lone dose not mean that only
lower class person needs it but also upper class person it is needed.
As per the requirement of the every person there are much type of loans are there in the HDFC
bank.
Personal loan

29. A person has so many dreams but some time due to scarcity of money a dream can’t be satisfy.
So, here one solution for that person this is personal loan. From this he/she can fulfill their
needs or requirement. It can be any thing either a dream of vacation or son/daughter’s
admission to college or any wedding, so personal loan can be helpful in this entire requirement.
As person ordered in the hotel for tea or coffee and it is immediately came fast, same over here
any person want to get a personal loan with the nominal documents he can get the loan.
Home loan
HDFC Bank brings HDFC home loans to doorstep. With over 30 years of experience, a
dedicated team of experts and a complete package to meet all housing finance needs, HDFC
Home Loans, help people realize dream.
Vehicles loan
Nowadays the life is being so fast, time value is becoming more important so to reach at the
destination of any business related occasion or for a boy to reach college or any where at the fix
time there are so many requirement of vehicles. But every people have no capacity to purchase
vehicles with cash so for that here in the HDFC bank vehicles loan is available. There are many
types of vehicles loan.
Types of vehicles loan:
 Two wheeler loans.

30.  New car loan.
 Used car loan.
 Tractor loan (for agree culture business).
 Commercial vehicle loan.
So, as per the requirement of the person there are these types of loans are available this are at
the chip rate and hassel free from more documentation and other procedure. And commercial
businessman can get the benefits of the commercial vehicles loans. Thus as per the need of
different people there are vehicle loans available. And also terms and condition are different as
per the requirement.
Express loan plus
Bank offer Express Loans Plus at person Doorstep to help fulfill all his/her needs. The
procedure is simple, documentation is minimal and approval is quick. It is helpful to person in
repairing of house, School admission or also in the family holiday.
Gold loan
With HDFC Bank's Gold Loan, person can get an instant loan against gold jewellery and
ornaments. The procedure is simple, documentation is minimal and approval is quick. A person
can get 70% loan on the value of the gold jewellery and ornaments. There is also availability of
the overdraft on the gold jewellery. With this a customer can get free additional services like free
personalized cheque book, free international debit card, and free net banking phone banking
services.
Educational loan

31. Nowadays important of education becoming very high. As it important becoming high it is
becoming costly. So in the higher education some time people can not effort a high price at a
same time. So, there is education loan is also available for the student.
A person can get loan up to 10 lacs to study in India and 20 lacs if he wants to study in abroad.
Loan available up to tenure of 7 years including moratorium period.
Loans disbursed directly to the educational institution. It is released as per fee schedules of
institutes. Exclusive Telegraphic Transfer facility available for courses abroad. Loans available
for short duration/ job oriented courses also.
Loan against security
With HDFC Bank's Loan against Securities, person can get an overdraft against securities like
Equity Shares, Mutual Fund Units(Equity, Debt, FMPs), Gold Exchange Traded Fund(ETF),
NABARD's Bhavishya Nirman Bonds, Policies issued by LIC & Select Private Insurance
Companies, NSC, KVP, UTI Bonds (ARS & US64 Bonds) and Gold Deposit Certificates, while
still retaining ownership. And the best part is that he can continue to enjoy all his shareholder
benefits such as rights, dividends and bonuses Loan available to NRIs against Shares, Mutual
Funds (equity, Debt, FMPs), US64 Bonds, Insurance Policies, NSC, and KVP.
Loan against property
HDFC Bank brings Loan Against Property (LAP). Person can now take a loan against
residential or commercial property, to expand his business, plan a dream wedding, and fund his
child's education and much more. He can depend on bank to meet all his business
requirements even to purchase a new shop or office for business. Loan to purchase
Commercial Property (LCP) is a specially designed product to help person expand his business
without reducing the capital from his business.

32. These are loans services providing by HDFC bank which are very hassle free and really
benefits for most of customer and most of customer are satisfied by the loan services providing
by the bank.
CARD SERVICES
In today’s competitive and fast time card services providing by the banks are really very
important to every person and every business needs or to take meal in to the hotel or to
purchase jewellery from the jewellery shops cards are playing good role in the banking sectors.
Bank ranges of Cards help to meet financial objectives. So whether persons are looking to add
to his buying power, conducting cashless shopping, or budgeting his expenditure, he will find a
card that suits him.
Credit cards
A person wants many things like, a trip to Bali, a diamond ring for wife's dreams. Some dreams
can't wait. If there's something person has always wanted. If a person wanted fulfills his wants
he can get benefits from the HDFC bank’s credit cards facilities.
Different types of credit
 Classic cards
 Silver Credit Card.
 Value plus Credit Card.
 Health Plus Credit Card.
 Premium Cards:
 Gold Credit Card
 Titanium Credit Card
 Woman's Gold Card
 Platinum Plus Credit Card

33.  Visa Signature Credit Card
 World MasterCard
 Commercial Cards
 Corporate Credit Card
Debit card
HDFC Bank Debit Cards give person complete and instant access to the money in his accounts
without the risk or hassle of carrying cash.
Types of debit card: -
 Classic card
 Easy shop international Debit card.
 Premium card
 Easy shop gold Debit card.
 Specialized card
 Easy Shop International Business Debit Card.
 Easy Shop Woman's Advantage Debit Card.
 Easy Shop NRO Debit Card.
 Kisan Card.
Prepaid card
Besides offering convenience, Prepaid Cards have been tailored to answer travel and gifting
needs.
 ForexPlus Cards

34.  Prepaid Travel Card.
 Gift Plus Cards
 Prepaid Gift Card.
 Food Plus Cards
 Prepaid Food Plus card.
 Money Plus Card
 The Corporate Payment card
INVESMENT AND INSURANCE
Nowadays a ward investment is becoming more popular. Person invest their money in to
various schemes or in to the gold or share market etc. but some time he is in to the difficult
situation, for that bank help person invest wisely through financial and investment services.
Types of investment: -
Mutual Funds

35. Invest through the Mutual Fund route to meet varied investment objectives.
Insurance
TraditionalPlans Unit Linked Plans
HDFC children's PLAN. HDFC Unit Linked Young Star Plus II.
HDFC Money Back Plan. HDFC Unit Linked Young Star Suvidha.
HDFC Savings Assurance Plan. HDFC Unit Linked Young Star Suvidha Plus
HDFC Assurance Plan. HDFC Unit Linked Pension.
HDFC Term Assurance Plan. HDFC Unit Linked Pension Plus.
HDFC Loan Cover Term Assurance Plan. HDFC Unit Linked Endowment Plus II.
HDFC Endowment Assurance Plan. HDFC Unit Linked Endowment Suvidha.
HDFC Single Premium Whole of Life Insurance HDFC Unit Linked Endowment Suvidha
HDFC Unit Linked Enhanced Life Protection
GENERAL AND HEALTH INSURANCE
Complete protection for business, health, travel & more.
Bonds

36. A secure investment avenue giving stable returns with tax benefits.
Financial Planning
Start Now Plan investments to meet financial goals
Knowledge Centre
Profit from research and make informed investment decisions.
Equities & Derivatives
Leverage bank’s vast information repository and transact online.
Mudra Gold Bar
Buy 24 Karat gold bars made in Switzerland and certified by Assay.
FOREX AND TRADE SERVICE

37. Nowadays businesses becoming worldwide e.g. India to America but main problems are about
monitory transaction because at every country the currency become changed so for that banks
are playing a very important for the businesses.
If people need to deal in foreign currency and keep tabs on exchange rates every now and then,
transfer monies to India, make payments etc., HDFC Bank has a range of products and services
that people can choose from to transact smoothly, efficiently and in a timely manner.
Bank offering following Foreign Exchange Products and Services.
Foreign Exchange and Trade Services
The following are different methods of transacting in Foreign Exchange and remitting money:
 Travelers Cheques.
 Foreign Currency Cash.
 Foreign Currency Drafts.
 Cheque Deposits.
 Remittances.
 Cash to Master.
 Trade Services.
 Forex Services Branch Locator.
Important guidelines and schedules.
All Foreign Exchange transactions are conducted by strictly adhering to RBI guidelines.
Depending on the nature of transaction or point of travel, people will need to understand his
Foreign Exchange limits.

38. PAYMENT SERVICE
Nowadays life of a person become very stressful and he/she becoming busy with their own
business, but they have to payment for something so for that reason bank’s payment services
become started. With HDFC Bank's payment services, person can bid goodbye to queues and
paper work. Bank’s range of payment options make it easy for pay for a variety of utilities and
services.
Verified By Visa
Do you want to be worry free for your online purchases. Now you can shop securely online with
your existing Visa Debit/Credit card.
Net Safe
Now shop online without revealing your HDFC Bank Credit Card number. What more, you can
now use your HDFC Bank Debit Card also for online purchases.
MerchantServices

39. Accept all Visa, MasterCard, credit and Debit cards at your outlets through state of the art POS
Machines or through your website and experience hassle free payment acceptance.
Prepaid Mobile Refill
If you are an HDFC Bank Account holder, you can now recharge your Prepaid Mobile Phone
with this service.
Bill Pay
Pay your telephone, electricity and mobile phone bills at your convenience. Through the
Internet, ATMs, your mobile phone and telephone - with Bill Pay, our comprehensive bill
payments solution.
Visa Bill Pay
Pay your utility bills from the comfort of your home! Pay using your HDFC Bank Visa credit card
and forget long queue and late payments forever
Pay Now
Use your HDFC Bank Credit Card to pay your utility bills online, make subscriptions and
donations; no registration required. Enjoy credit free period and reward points as per your credit
card features.

40. Insta Pay
Pay your bills, make donations and subscribe to magazines without going through the hassles
of any registration.
DirectPay
Shop or Pay bills online without cash or card. Debit your account directly with our Direct Pay
service!
Visa Money Transfer
Transfer funds to any Visa Card (debit or credit) within India at your own convenience through
HDFC Bank's Net Banking facility.
e-MoniesNationalElectronicFunds Transfer
Transfer funds from your account to other Bank accounts across India - FREE of cost.
Online Paymentof Excise & Service Tax

41. Make your Excise and Service Tax payments at your own convenience through HDFC Bank's
Net Banking facility.
Religious Offerings
Now donate to your favorite temple easily and securely using HDFC BANK's Net Banking.
IMPERIA/PREFERRED/CLASSIC BANKING
As a special customer bank providing a TAJ to customer with name imperia/preferred customer.
For that bank provide a special service to their customer. HDFC Bank's preferred/imperia
Programme is the royal decree that enhances the exclusivity that you are accustomed to. It
makes you feel special at every step, pampering with services those others can only dream
about. This service goes beyond the obvious, rises above the expected, so that the whole world
can see, that even today, the grandeur and magnificence of royalty is alive and well.
Thus as retail banking service bank providing really good and beneficial services to their
customer and as family member they are providing good services to every customer either they
are came business related or anything. So for this reason HDFC bank playing a good role in the
customer’s life for their monitory transaction.

42. NRI BANKING
With a view to attract the savings and other remittance into India through banking channels from
the person of Indian Nationality / Origin who are residing abroad and bolster the balance of
payment position, the Government of India introduced in 1970 Non-Resident(External) Account
Rules which are governed by the Exchange Control Regulations.
The funds held in Non-Resident (External) Accounts (NRE Accounts) qualify for certain benefits
like exemptions from taxes in India, free repatriations facilities, etc.
Deposit types
NRI-Banking facilitates the NRI customer to open the following account types.
NRE (Non Resident External Accounts)
It can be in the form of Savings, Current or fixed deposits in Indian rupees. The funds in this
account are fully repatriable.
NRO (Non Resident Ordinary Accounts)
It can be in the form of Savings, Current or Fixed Deposits in Indian Rupees. The funds in this
account are not repatriable (only interest accrued is repatriable).

43. FCNR (Foreign Currency Non Resident Accounts)
It can be in the form of fixed Deposits only, in the five major currencies, namely US Dollars,
GBP, DM, Euro, and Japanese Yen. The funds in this account are fully repatriable.
WHOLESALE BANKING
Wholesale banking is the provision of services by banks to the like of large corporate clients,
mid-sized companies, real estate developers and investors, international trade finance
businesses and institutional customers, such as pension funds and government
entities/agencies. Also included is banking services offered to other financial institutions. In
essence, wholesale banking services usually involve high value transactions. Wholesale
banking compares with retail banking, which is the provision of banking services to individuals.
Corporate service
Corporate Banking reflects HDFC Bank's strengths in providing our corporate clients in India, a
wide array of commercial, transactional and electronic banking products. We achieve this
through

44. innovative product development and a well-integrated approach to relationship management.
 Large Corporate
 Supply Chain Partners
 Agricultural Lending
Small & medium term enterprises
HDFC Bank understands how much of hard work goes into establishing a successful SME.
Bank also understands that business is anything but "small" and as demanding as ever. And as
business expands and enters new territories and markets, person need to keep pace with the
growing requests that come in, which may lead to purchasing new, or updating existing plant
and equipment, or employing new staff to cope with the demand. That's why HDFC Bank has
assembled products, services, resources and expert advice to help ensure that your business
excels.
The following links will help identify individual needs.
 Funded Services.
 Non-Funded Services.
 Specialized Services.
 Value Added Services.
 Internet Banking.
Financial Institutions & Trusts
HDFC Bank provides financial services to:
 Banks.

45.  Financial Institutions.
 Mutual Funds.
 Stock Brokers.
 Insurance Companies.
 Commodity Businesses.
 Trusts.
Government sector
HDFC Bank acts as an active medium between the government and the customers by means of
various services. These services include:
Tax Collection wherein customers can directly pay their taxes like Direct taxes, Indirect
taxes and Sales Tax collections at their local HDFC Bank.
E-Ticketing - Helps the customer by providing him a direct access to book a Railway
Ticket online and get it home delivered.
Opening of L/C's is done by the bank on behalf of Government of India, Mints and
Presses, thus facilitating imports for the Government.
Collection of levies and taxes on behalf of Municipal Corporations i.e. Kalyan -
Dombivli Municipal Corporation, is undertaken by the Bank.

46. Collection of stamp duty is done via franking mode in the state's of Maharashtra &
Gujarat.
The Stamp Duty Franking Facility is available at following branches in
Maharashtra Fort, Chembur, Lower Parel, Mira Road, Thane (Talao Pali), Panvel, Ratnagiri,
Pune(FC Road), Kolhapur, Nagpur, Pimpri.
The Stamp Duty Franking Facility is available at branches in Gujarat
Disbursement of Pension to retired Employees of Central Govt and Defence is
directly done by HDFC Bank along with the disbursement of pension to the members of EPFO
(Employees Provident Fund Organisation).
Electronic Collection of fees on behalf of DGFT is done by the bank too.

47. SWOT ANALYSIS OF ING VYSYA
Strengths
 ING as one on the biggest financial
MNC. 7th in 500 fortune
 Only foreign bank which has acquired
an Indian private bank (Vysya Bank)
 Higher rate of interest than other
private banks
 Most of the financial plans are
legalized under 80(ccc)
 Top notch customer care and staff
behavior
 Unique features with different kinds of
accounts
 Working hours
Weakness
 Very few branches
 Less variety of financial/banking
products
 Location
Opportunities
 New segment of doctors, students and
CAs as they like innovation in their
financial needs and like to enjoy the
services.
 High class (upper strata) population of
city
 Increase in different kind of financial
products
 NGO and Public Relations
Threats
 Presence of two top private banking
players in the market (ICICI & HDFC)
 Large market share already captured
 Non willingness of Dehradun citizens to
change for something new, or to try
innovation in their banking.

48. SWOT ANALAYSIS OF HDFC BANK
STRENGTHS
 HDFC is the strongest and most venerable play on Indian mortgages over the long term.
The management of the bank is termed to be one of the best in the country.
 HDFC has differentiated itself from its peers with its diversified network and revamped
distribution strategy
 HDFC has been highly proactive in passing on the cost and benefit to customers.
 Besides the core business, HDFC’s insurance, AMC, banking, BPO, and real estate
private equity businesses are also growing at a rapid pace and the estimated value of its
investments/subsidiaries explains ~30% of HDFC’s market capitalization.
 High degree of customer satisfaction.
 Lower response time with efficient and effective service.
 Dedicated workforce aiming at making a long-term career in the field.
 Products have required accreditations.
 Superior customer service vs. competitors
 Large share of low-cost deposits, higher net interest margin
 Better quality of assets, NPA of 0.4 per cent
 Free float available, FIIs can buy its stock
 Higher profitability

49. WEAKNESSES
 High dependence on individual loans.
 Major stake held by American financial groups which are under stress due to economic
slowdown.
 Customer service staff needs training.
 Processes and systems, etc need to be better managed
 Management covers insufficient.
 Sectoral growth is constrained by low unemployment levels and competition for staff
 Marginal international presence
 No next line of leadership
 Not very aggressive in M&A space, growing only organically
 Possible takeover target
OPPORTUNITIES
 Fast growing insurance business in the country.
 Untapped rural markets.
 Could extend to overseas broadly
 Fast-track career development opportunities on an industry-wide basis.
 An applied research centre to create opportunities for developing techniques to provide
added-value services.
 Unique partnership to create job opportunities for IFBI’s PGDBO students
 HDFC bank automates business processes with Staff ware; HDFC Bank anticipates
major cost savings whilst maintaining high levels of customer service thanks to new
enterprise software agreement.

50.  HDFC Bank plans to set up a non-banking finance company (NBFC) to undertake fund-
based activities.
 In recent times, India has witnessed entry of many international banks like CITI
Bank, YES Bank etc which posses an external entrant threat to HDFC Bank – as this
Banks are known for their art of working and maintain high standards of customer
service.
 After showing a significant growth overall, India is able to attract many international
financial & banking institutes, which are known for their state of art working and
keeping low operation costs.
THREATS
 Loss of market share to commercial banks and HFC’s
 Higher than expected increase in funding cost
 Risk of fraud and NPA accretion due to increase in interest rates and fall in property
prices is inherent to the mortgage business
 Lack of infrastructure in rural areas could constrain investment.
 High volume/low cost market is intensely competitive.
 Very high competition prevailing in the industry
 Extension overseas holds a lot of risk!
 Threat from credit card collections dept.
 Varying and In-Convenient ECS dates.
 Unlike Government Banks, an account needs a minimum balance of Rs.10,000