1. The document discusses the management information systems used at ICICI Bank. It describes how ICICI Bank has evolved over time from being formed in 1955 to becoming a diversified financial services group today. 2. It outlines the key information systems used at different levels of the bank, including transaction processing systems, management information systems, and enterprise information systems that support functions like deposits, loans, payments, and online services. 3. The document also summarizes some of the major software and technologies used at ICICI Bank to power its information systems and enable key operations like customer relationship management, risk management, and remote monitoring of infrastructure.

1. Management Information System
1
In
Banking Sector
Compiled by
SIDDHESH MISAL(10)
SHAHEEN KHAN(06)
(SAKEC FYMMS)
ICICI Bank
Guided by:
Prof. Ravi Jeswani

2. ICICI was formed in 1955 at the initiative of the World
Bank, the Government of India and representatives of
Indian industry.
ICICI Bank was originally promoted in 1994 by ICICI
Limited.
History

3. Services Provided by ICICI Bank
In the 1990s, ICICI transformed its business from a development
financial institution offering only project finance to a diversified
financial services group offering a wide variety of products and
services.
Deposits
Loans
Investments
Credit and Debit Cards
Insurance
Online Services

4. INFORMATION SYSTEMS IN ICICI BANK

5. HIERARCHY LEVELS

6. APEX
LEVEL
FUNCTIONAL
LEVEL
OPERATIONAL
LEVEL
EIS & ESS
MIS
TPS
TYPES OF INFORMATION SYSTEMS

7. Benefits Of Using Information System
Centralized Processing Units
Electronic Straight through Processing
Data Warehousing
CRM
Innovative Technology Application
Derived Economies Of Scale
Reduced Transaction Cost
Improve Cost Efficiency, Cross Sell
Provide New Or Superior Products

8. ORGANIZATION COMPUTING RESOURCES :
Software Resources
(Following software’s are used for the functioning of
their information system and organization)
Hardware Resources
(Following hardware
resources are required for
the functionality of IS and
organization)
Application
Software
(Following application
software’s are used in their
organization and functioning
of banking information
system)
System Software
(Following system software’s
are used in their organization
and functioning of Banking
information system)
Personal computers
Canon Document Scanners
HP Printers
Networking cards
Currency counter
Coin counters
HP Digital Scanners
Dell Mainframes
Microsoft Office
NOD32 Anti-Virus
Adobe Reader
Operating System
(Windows XP and Linux)
for PC’s
Windows 2010 server
for mainframes

9. 1. In ICICI bank, they are using client/server
network because it is accessible.
2. The employees easily share the data and this
network is cheaper than others and this is
easily maintainable and manageable.
3. All the data save in main server or HUB and
employees can easily access it.
4. This type of computing system provides an
easy access and efficient flow of data, which
increase the functionality of bank.
COMPUTING TYPE

11. 1. A Transaction Processing System (TPS) is a type
of information system.
2. TPSs collect, store, modify, and retrieve the
transactions of an organization.
3. A transaction is an event that generates or
modifies data that is eventually stored in an
information system.
4. From a technical perspective, a Transaction
Processing System (or Transaction Processing
Monitor)monitors transaction programs, a special
kind of programs.
Transaction Processing System

12. Payroll TPS
TPS in ICICI bank
Customer
Identification

13. Employees Record
Online Activity

14. Real time Banking
Online Complains

15. Advices
Account Opening

16. ATM Card

17. MIS IN FINANCE

18. 1. MIS reports and summarizes
the organization‘s basic
operations and these reports
come from the basic transaction
processing systems.
2. In case of their organization
the TPS‘s of ATM Cards, Payroll
and Customer identification etc.
provide the basic information
about the organization‘s
activities.
3. These activities are then
summarized in the form of
reports for the manager so that
they can check whether the firm
is working properly or not.
4. If there are some flaws then
they take control measures to
fix those flaws
Management information system
Relationship of MIS with TPS

19. 1. The term is not new to the banking sector. Since the
early 80s, banks have been using this terminology to
refer to the process of generating various reports and
analyses at the Corporate/Head offices for their
decision making for own use as well as for conveyance
to authorities in charge of regulation.
2. MIS in the present context of high availability of
voluminous data on electronic media at diverse locations
and on diverse platforms, has become more pertinent to
banks’ decision-making process, thanks to the
availability of new tools of technology such as data
warehousing, data mining.
Management Information System
(MIS)

20. The ICICI Bank Corporate System provides
detailed information (MIS) which can help in:
1. controlling expenses.
2. Provide Info. About Daily Cash Flows.
3. It gives the management and its employees a
complete expense tracking mechanism. Reduces
working capital requirement.
4. Report package provides both summaries and
itemizations of charges and payments.
5. Streamline expense control
6. Analyze spending patterns
7. Forecast future spending

21. New mobile payment method
1. Banks is adopting a new method of using
mobile phones to make payments . In this
mobile payment method , users can swipe
their mobile phone and conduct various
transactions, which were earlier possible
using the credit cards.
2.For this purpose they have also developed
Bank mobile Applications to facilities the
transactions better and accurate

22. Customer Relationship Management
(CRM)

23. 1. Customer Relationship
Management (CRM) is a
business strategy to acquire
and manage the most
valuable customer relations
2. CRM requires a customer
centric business philosophy
and culture to support
effective marketing, sales
and service processes
3. CRM applications can enable
effective customer
relationship management,
provided that an enterprise
has the right leadership,
strategy and culture.
“Customer complaints
are the school books
from which we learn”

24. Components of CRM strategy at ICICI bank

25. Purpose of CRM
1. Provide product information, product use
information and technical assistance on website
that are accessible 24 hrs a day7 days a week.
2. Identify how each individual customer defines
quality and then design a service strategy for each
customer based on these individual requirements
and expectations
3. Use internet cookies to track customer internet
and personalize product offerings accordingly
4. Provide a faster mechanism for managing and
scheduling, maintenance ,repair and ongoing
support(improve efficiency and effectiveness)

26. The Diagram shows how the implementation of CRM enables customers
to be connected to front and back office and possible third party

27. Changing Business scenario
Need for CRM
“Common sense is of paramount importance in business and customer
services”

28. CRM in Bank
1. CRM helps businesses use technology and HR gain
insights into the behaviour of customer and value
them
2. Provide better customer service , make call centre
more effective, cross sell products more
effectively, help sales staff close deals faster,
simply marketing and sales processes, discover new
customers and increase customer revenues
3. Bank must look into all the different ways
information about customer comes into the
business, where and how this data is stored and how
it is currently used

29. Three key phases
 Customer acquisition
 Customer retention
 Customer extension
Three contextual
factors
 Marketing orientation
 Value creation
 Innovative IT
CRM as business strategy

30. EBS (E-Billing Solutions)

31. MIS has helped the bank in the following ways:
1.Operational effectiveness, internal efficiency.
2.Collaborative tools to help create, cultivate, and
disseminate knowledge.
3.Accessibility to data, information, and knowledge.
4.The ability to easily search across and retrieve
relevant information
5.A project management system based on complete
project lifecycle
Conclusion

32. Thank You

33. •Gnu Cash· Home Bank· Turbo CASH
•Microsoft Office Accounting Express
•Banana accounting· Flex Account
•Microsoft Dynamics AX
•Microsoft Dynamics NAV
•Microsoft Dynamics SL
•Microsoft Office Accounting Professional
•Microsoft Small Business Financials
Softwares used in AIS

34. FINNONE
 By Nucleus Software.
 Oracle Platform
 Loan Origination System
 Finnone™ LOS automates and manages the complete application
processing flow of any retail finance instrument, be it auto loans, personal
loans, home loans etc.
 To summarize, the LOS is an effective tool to enable retail finance
organizations to bring the best out of their loan approval processing
mechanism and compliment effectively their existing lending systems by
serving as an open standard, scalable, high-volume transaction system.

35. Staffware Process Suite
Business Process Management Software.
Streamline and manage all document exchange flows.
Eg. Including account opening at its retail banking business
and trade finance at its corporate banking division.
Integrated With Finacle Core.
Enterprise-wide workflow support for other areas within the
bank like for ICICI prudential

36. ICICIdirect.com
 ICICIdirect.com is a part of ICICI Securities and offers
retail trading and investment services.
 Asp technology

37. RisKompass
Developed By: Pyxis Systems
Software solution for financial derivatives risk management
Wincor Nixdorf's ProView
Remotely monitors the ICICI Bank ATM network spread across vast
geography of the country.
Real-time access to status updates on the operating state of each device
down to the component level.
Enhance capabilities to perform remote diagnostics and carry out repairs via
electronic access from a central location
Result in better uptimes and minimize site visits by technicians.

38. Card Tech. Limited
NetBackup
By Symantec
Heterogeneous data protection
Centralized management
Fast, granular recovery of data from applications
Highly scalable, Effective disaster recovery,
Comprehensive data security
CTL's PRIME 3.0 card and merchant management system
Secure & High Volume Transaction Processing
FRAUDGUARD to detect suspicious transactions
Integrated Cards with Web and other Enterprise
applications

39. Databases Used in ICICI Bank:
•Oracle 10g and 11g,
• Microsoft SQL Server
• Sybase Adaptive Server Enterprise
Servers Used In ICICI Bank:-
Sun Fire 15K, E6900, E2900, E6500, V1280, V880 etc.
IBM p570, p550, and p520 servers running IBM AIX
Dell Power Edge, IBM series, Pro Reliant
Storage Platform:-
IBM TotalStorage DS4800 disk array
HP StorageWorks XP12000 disk array
Hitachi Thunder V9580 Storage System
HP StorageWorks Virtual Array 7410

40. •ICICI Messenger: This software was developed internally in 2006
to provide secure instant messaging for internal users
•FTP server: An open source FTP server application has been
customized to meet the requirements of the bank
•Network printers: Unnecessary protocols are disabled
•Data security: Encryption software has been loaded on desktops,
servers and laptops
Misc. Systems.