Automobiles order processing_English

Order Processing - Automobiles
In this module, we will discuss:
1. How to process an order?
2. How to check the uploaded documents?

How to process an order?
Steps to process an order -
Click on the Orders tab

Click on the Confirm & Pack tab

Click on the Pack tab

Click on the Confirm tab to acknowledge
the order

a) Select Vendor_Self from the
dropdown
b) Enter “ByHand” here
c) Select the checkbox
d) Click on the Confirm button
a
b
c
d

a) Enter the Chassis number here
b) Click on the Done button
The packing slip will be downloaded. You need to hand
it over to the customer
a
b

This is a sample of the Packing Slip. You need to hand it over to the customer

Click on the Request Pickup tab

Click on the Request Pickup button
To upload the invoice and insurance copy, follow these steps -
Note – It is mandatory to upload both Invoice and Insurance copies.
– This step is applicable only for COD orders

Select the scanned copy of the invoice and click on the
Upload button
Note – Please check the order details before uploading the documents
– Maximum file size can be 20mb and accepted formats are - jpg, jpeg, png, pdf and doc
– This step is applicable only for COD order

Once the document is successfully uploaded you will get a confirmation message
and also it will be highlighted with a check sign
Note – This step is applicable only for COD order

Similarly here you need to select the scanned copy of the Insurance document
and click on the Upload button
Note – Maximum file size can be 20mb and accepted formats are - jpg, jpeg, png, pdf and doc

You can cross-check the uploaded documents by clicking on Download button
and re-upload the correct document if applicable
Note – This step is applicable only for COD order

Click on the Ok button to submit the documents
Note – Please ensure that you have uploaded the correct document as you will not be able to change the documents after submitting them
– In case you need to share any declaration, you can share the same at docs@paytm.com

Now, click on the Mark Shipped tab from the dropdown
To mark the order as shipped, follow these steps -

Click on Ok to confirm the shipment
The order will be marked as Shipped
Note – In case the document is found to be wrong for any order, you will be notified over mail from docs@paytm.com to share the correct documents and you will be needed to respond on that mail itself (applicable only for COD order)

Click on Shipped from the dropdown
Here, you can check all your shipped orders
To check your shipped orders, follow these steps -

Click on Delivered from the dropdown
Here, you can check all your delivered orders
To check your delivered orders, follow these steps -

Checking the uploaded documents

How to check the uploaded documents?
Go to the Orders tab and select the Order ID option from the
dropdown
To check the uploaded documents of an order, follow these steps -

Enter the Order ID and click on the search button

Click on Order Documents from the dropdown

Here, you can check the uploaded documents

Thankseveryone!
For any query, please raise a ticket using the Support tab on your seller panel.

Automobiles order processing_English

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Automobiles order processing_English