This document provides a detailed guide on processing bulk orders for last mile delivery sellers on Paytm Mall, including steps for downloading packing slips and filing returns. It outlines the order processing stages, operational benefits for sellers, and detailed instructions for managing orders through a CSV file. Additionally, it emphasizes the importance of using Paytm Mall packaging and guidelines to ensure successful order pickup.

1. In this module we will discuss :-
1. Who are last mile delivery(LMD) sellers?
2. How can you process all orders in bulk?
3. How can you download duplicate copies?
Bulk orders processing
(LMD)

2. Who are last mile delivery(LMD) sellers?
LMD sellers are those who use end to end logistic service of Paytm Mall
Benefits-
• Flat courier charges for pan India
• No hassle of tracking the status of delivery
• Automated and timely payouts
• Networks providing large coverage of pin codes
SELLER Paytm Mall
COURIER
PARTNER
CUSTOMER

3. Orders tab
Here you can check
your all orders
Date filter
You can use this filter
to view your old
orders
Search filter
You can use this filter
to search orders
using their different
ids or stages
E.g. Order id, Item id
Tip- You can search multiple values separated by comma in search filter.
Overview of orders tab
1.
2.
3.
2
1
3

4. There are five stages of single order processing
Delivered
Order is delivered to the
customer
5.
Confirm and pack
Acknowledge the order
and pack the order
1. To handover
Order is moved to “To
handover” stage till it’s
picked up
3.Request pickup
Download manifest slip by
clicking on Request pickup
tab
2.
Shipped
Order is shipped from your
warehouse
4.

5. Steps to process bulk orders
How can you process all orders in bulk?
Click on Orders tab1.
Click on Confirm &
Pack tab
2.
3
4
Select your orders3.
Keep your cursor on
Download Packing
slip and Click on
“Download Confirm
And Pack Order(s)
File (.csv)”
4.
1
2

6. Steps to process bulk orders
How can you process all orders in bulk?
Select the date range5.
5
6
Click on Download6.

7. Steps to process bulk orders
How can you process all orders in bulk?
File will be
downloaded in the
File center tab. Click
on the arrow to
download the file in
the system.
7.
7

8. • Once you have downloaded the CSV File, you need to delete all the column except Order ID
& Item ID
• You have to save the file and upload the updated file
Downloaded File Updated File in CSV Comma delimited
How can you process all orders in bulk?

9. How can you process all orders in bulk?
8
Click on “Create
Bulk packets via
File(.csv)” to upload
the file
8.

10. How can you process all orders in bulk?
9
10
Click on “Choose
File” and select the
saved file
9.
Click on Upload.
Your orders will be
acknowledged in
bulk.
10.

11. If it is an electronic product then you have to enter its IMEI/serial number
Click on “Download
IMEI/serial number
File(.csv)”
11.
Note– Excel Sheet will be downloaded. Open the file.
How can you process all orders in bulk?
11

12. This is a sample IMEI/serial CSV
How can you process all orders in bulk?
Fill the IMEI number
in the sheet and save
the file.
12.
12

13. How can you process all orders in bulk?
Now that you have filled the sheet. Here is the step to upload the file.
Click on “Upload
IMEI/Serial
number(.csv)”
13.
13

14. How can you process all orders in bulk?
Click on Choose file
and select the saved
file
Click on Upload
14.
14
15
15.

15. How can you process all orders in bulk?
16
Now, click on “Download
Packing slip(pdf)”
16.

16. How can you process all orders in bulk?
If you are processing
< = 10 orders in
bulk, packaging slips
will be downloaded
automatically
16a
16a

17. How can you process all orders in bulk?
If you are processing
more than 10 orders,
packaging slip will be
downloaded at the file
center
i To get the file, click OK
button which appears
on Pop up
16b
16b
i

18. This is a sample Packing Slip, you have to tear it into 2 parts
Packaging slip– You
have to paste it outside
the packaging box
How can you process all orders in bulk?
a.
a
b.
b
Retail Invoice –
You have to fold the invoice
from centre so that details
are towards inside
Paste the invoice pouch on
the back side of the Paytm
Mall corrugated boxes and
insert the invoice in the
invoice pouch
White side of the invoice
should be in front.
Note– It is mandatory to use Paytm Mall retail invoice. Please do not use your own invoice.
Also, ensure you use Paytm Mall packaging and guidelines else courier will not pick the package.

19. Click on Download
slip to Request
Pickup (pdf). Your
manifest will be
downloaded
Click on Request
Pickup
Select all orders
through the check
box
How can you process all orders in bulk?
17.
18.
19.
19
18
17
Note– Request pickup only when your order is ready to ship.

20. This is a sample Manifest, which contains the details of your courier partner
How can you process all orders in bulk?
Note– If you generate the manifest before 12:00pm your order will be picked on the same day and if you
generate after 12:00pm your order will be picked till 6 pm the following day.
a
b
c d
Here you can see
courier partner name
a.
Here you can see
Order details with
AWB number
b.
Merchant signature and
courier signature are
required on both copies
of manifest
c.
Here you can see total
number of packets
d.

21. To view shipped orders, follow these steps-
How can you process all orders in bulk?
20
21
Click on More20.
Click on shipped tab
Here you can check all
shipped orders
21.

22. To view delivered orders, follow this step-
How can you process all orders in bulk?
Click on delivered tab
Here you can check all
delivered orders
22.
22

23. In case you have lost your packing slip or manifest before shipping, you can generate the
duplicate of the two by going on pickup awaited
How can you download duplicate copies?
1
2
Click on To Handover
tab
Here you can download
duplicate copies
1.
2.

24. Thanks everyone!
For any query please raise a ticket on support