This document outlines the process for single order processing and delivery for self-delivery orders on Paytm Mall. It discusses confirming an order, generating and downloading the delivery challan, uploading the signed challan to mark the order as delivered, downloading duplicate copies of invoices or challans, and marking an order as returned. The key steps are confirming orders, selecting a delivery person, downloading and getting the customer to sign the challan, uploading the signed challan to mark the order as delivered, and marking returns.

1. Single Order Processing
(Self delivery)
In this module, we will discuss:-
1. How to process a single order?
2. How to download duplicate copies?
3. How to mark the order as returned?

2. Stages of single order processing
It can be processed in four simple steps:
Confirm the order Order is delivered to the
customer
Generate the challan
and pack the order
Upload the signed
challan

3. Checking a new order
Go to the Orders tab and then click on Confirm & Pack tab
Here you can check all your new orders
To check all your new orders, follow these steps-

4. Go to the order which you want to process and
click on its Pack tab
Steps to confirm a single order
To confirm your new order, follow these steps-

5. If it is an electronic product you need to enter its
IMEI/Serial number here and click on Submit
This is a sample invoice, you have to take its
print and handover the same to the customer
along with the product
Steps to confirm a single order

6. Steps to download the delivery challan
Click on the Out For Delivery tabClick on the To Handover tab
Your order moves to ‘To Handover’ from where you will download the challan

7. Steps to download the delivery challan
Select the Delivery Boy who will deliver the product to the customers
If you have not added the details of any of the delivery boys then follow the next
step to do the same

8. Steps to download the delivery challan
1. Select ‘Add New Delivery Boy’
2. Enter the ‘Name of Delivery Boy’
3. Enter ‘Mobile Number of Delivery boy’
Click on ‘Save & Dispatch’
The challan will be downloaded in your system

9. Steps to download the delivery challan
This is a sample challan -
Here, delivery boy has to take the customer signature
You have to upload this signed challan on the Paytm Mall
Seller Panel

10. Steps to upload a signed delivery challan
To upload a signed challan, follow these steps -
Click on the Out For Delivery tab Click on ‘Delivered’
Delivered

11. Steps to upload a signed delivery challan
Click on the Ok Click on ‘Delivered’ from the dropdown of More
option

12. Steps to upload a signed delivery challan
Click on the Upload Delivery Challan tab Upload the scanned copy of the signed challan and
click on Upload
Now the order will be marked as delivered

13. Download duplicate copies
In case you have lost your invoice or challan before delivery, you can generate
the duplicates by going on Out For Delivery tab

14. Downloading duplicate invoice or challan
To generate the duplicates copies, then follow these steps-
Click on the Out For Delivery tab Here, you can download your duplicate
copies from the dropdown menu

15. Mark the order as returned
In case the customer does not accept the orders or requests for return, you
can mark the order as return from the seller panel

16. Steps to mark the order as returned
To mark the order as returned follow these steps-
Click on the Out For Delivery tab Click on Returned

17. Steps to mark the order as returned
Select the reason for return Click on ‘Submit’

18. Thanks everyone!
For any query, please raise a ticket using the Seller Helpdesk tab on
your seller panel