The document discusses artificial intelligence and automation. It provides an overview of the history and development of artificial intelligence, including major milestones like IBM's Deep Blue beating Garry Kasparov in chess in 1997. It also discusses current examples of AI software like Siri, Cortana, and automated machines. The document then covers types of artificial intelligence and areas where AI is used. For automation, it defines automation and discusses the evolution of automation from mechanization. It also outlines types of automation systems and their characteristics, as well as strategic aims and areas of use for automation. The relationship between automation and e-commerce is also discussed.