A leading manufacturer of golf equipment selects MetricStream to strengthen supplier quality compliance through real-time monitoring of inspections and process capability.
A METRICS ECOSYSTEM FOR DESIGNING QUALITY E-COMMERCE SYSTEMSijcsit
E-commerce has become a prime channel for doing commerce both globally and locally. It has gained the
trust of buyers worldwide not only because of the supporting technologies but for the ever-increasing
quality of service provided by most vendors as well. Quality is and will be a competitive advantage in ecommerce
as competition on an international scale increases. Designing quality e-commerce software is
one battle that needs to be won in this war and tools such as formal standards are key weapons. In this
paper an eco-system of software quality metrics is presented based on the ISO25010 standard. These
metrics are mapped to quality characteristics of the software and to facets of user-system interaction so as
to provide designers and developers insights and guidelines on how produce quality e-commerce systems. A
representative set of 29 new metrics for the quality characteristics of Functional Suitability and Usability is
presented.
A leading manufacturer of golf equipment selects MetricStream to strengthen supplier quality compliance through real-time monitoring of inspections and process capability.
A METRICS ECOSYSTEM FOR DESIGNING QUALITY E-COMMERCE SYSTEMSijcsit
E-commerce has become a prime channel for doing commerce both globally and locally. It has gained the
trust of buyers worldwide not only because of the supporting technologies but for the ever-increasing
quality of service provided by most vendors as well. Quality is and will be a competitive advantage in ecommerce
as competition on an international scale increases. Designing quality e-commerce software is
one battle that needs to be won in this war and tools such as formal standards are key weapons. In this
paper an eco-system of software quality metrics is presented based on the ISO25010 standard. These
metrics are mapped to quality characteristics of the software and to facets of user-system interaction so as
to provide designers and developers insights and guidelines on how produce quality e-commerce systems. A
representative set of 29 new metrics for the quality characteristics of Functional Suitability and Usability is
presented.
mBar Technologies, Inc. is a leading provider of precision refurbishment, calibration, repair, and engineering services. Creating innovative solutions that enhance process and machine productivity is our number one priority.
In this presentation from IVT's Qualifying and Validating Cloud and Virtualized IT Infrastructures, Chris Wubbolt and John Patterson focus on current trends in cloud computing environments, including aspects of cloud computing and Software-as-a-Service (SaaS) providers that may be of interest to US Food and Drug Administration investigators during an FDA inspection. Important compliance related points to consider for software vendors as they shift to becoming SaaS providers are discussed. The presentation also reviews the pros and cons of cloud computing from a business and compliance perspective, including differences between traditional computing environments and private/public clouds. Examples of issues to consider when using cloud computing environments and SaaS providers are also discussed.
Product life cycle management (www.ironsystems.com)Mrigendra Sharma
At Iron Systems (www.ironsystems.com), we focus on taking your business to the next level. With our complete Product Life-Cycle Management solutions, our experienced team can manage every aspect of your product portfolio, services, and fulfillment. By keeping your business lean, you have more time to focus resources where you need them, and less energy is spent on managing day to day activities that Iron’s proven processes deliver with ease
To implement a manufacturing execution system (MES) across a global manufacturer's numerous sites, establish a core baseline solution as a basis for global rollout, use the implementation as an opportunity for process improvement and optimization, and choose carefully between a phased or a big bang deployment.
We are a ISO 9001 certified technology solutions and compliance consulting services company with global capabilities deliverable throughout the entire product quality life cycle, allowing us to offer services at a very competitive price.
Our broad service portfolio, extensive experience, effective project management, and exceptional cost effectiveness, have already proven to be a winning combination for global corporations, as well as small and medium sized companies.
Fine out more about how McKesson Accelerated Services can provide project-based application, integration, technical and project management services designed to successfully launch or upgrade McKesson applications.
Integrated Mobility QA: A Strategic Business Enabler for Enhancing End-user E...Cognizant
As smartphones and tablets enter the market at breakneck speed, organizations need to develop sophisticated testing capabilities and provide cross-platform support in order to deliver proper application quality and business assurance.
Integrated Mobility QA: A Strategic Business Enabler for Enhancing End-user E...Cognizant
As smartphones and tablets enter the market at breakneck speed, organizations need to develop sophisticated testing capabilities and provide cross-platform support in order to deliver proper application quality and business assurance.
Do You want to increase your software quality ?
Are you facing problems during the improve the quality of software within organization then you are at right place
Quality, simplistically, means that a product should meet its specification.
•This is problematical for software systems
–There is a tension between customer quality requirements (efficiency, reliability, etc.) and developer quality requirements (maintainability, reusability, etc.);
–Some quality requirements are difficult to specify in an unambiguous way;
–Software specifications are usually incomplete and often inconsistent.
Published By
https://www.umairghufran.com
https://www.rankgrain.com
A New Model for Study of Quality Attributes to Components Based Development A...Kiogyf
A New Model for Study of Quality Attributes to Components Based Development Approach
by bstract :
Software development costs, time - to release and quality product are important factors affecting the construction of software. Different types of tools and techniques are suggested by researchers to improve in delivering quality software systems with lower cost and reduce time to delivery. One such practice is development of software using ased Software Development (CBSD) techniques. CBSD recommended Component Bbuilding software systems using existing reusable components, instead of writing from scratch. The main objective of CBSD is to writes once and reuse any number of time with no or modification . Some of the advantages that a company may available by adapting CBSD for the Software development are shorter development time which results in meet tight dead line, increase productivity and Quality Product. CBSD also, s paper is to develop the new model of software support reusability. The aim of thiproduct and describe the characteristics of some selected of attributes of CBSD models that are widely practiced in software industries. We proposed a complete model for or reuse. This Model will cover both Component Based Software Development fcomponent based software development as well as Component development phases for
A - Model. This Model is represent one good solution for Component Based Development with reduce cost and time to deliverable and save the quality of product . Keywords: Component Based Approach, Quality Model, Quality Attributes, , A - Model for CBD .
1. Introduction
CTD for client signoff and early requirements validation - 11th IEEE SW Eng...Saritha Route
This is the abstract published in the IEEE S/W Engineering Conference proceedings in the industry experience sharing section of the Intl Workshop on Combinatorial Testing. We share the experience and serendipitous findings of how CT can be used for early requirements validation.
mBar Technologies, Inc. is a leading provider of precision refurbishment, calibration, repair, and engineering services. Creating innovative solutions that enhance process and machine productivity is our number one priority.
In this presentation from IVT's Qualifying and Validating Cloud and Virtualized IT Infrastructures, Chris Wubbolt and John Patterson focus on current trends in cloud computing environments, including aspects of cloud computing and Software-as-a-Service (SaaS) providers that may be of interest to US Food and Drug Administration investigators during an FDA inspection. Important compliance related points to consider for software vendors as they shift to becoming SaaS providers are discussed. The presentation also reviews the pros and cons of cloud computing from a business and compliance perspective, including differences between traditional computing environments and private/public clouds. Examples of issues to consider when using cloud computing environments and SaaS providers are also discussed.
Product life cycle management (www.ironsystems.com)Mrigendra Sharma
At Iron Systems (www.ironsystems.com), we focus on taking your business to the next level. With our complete Product Life-Cycle Management solutions, our experienced team can manage every aspect of your product portfolio, services, and fulfillment. By keeping your business lean, you have more time to focus resources where you need them, and less energy is spent on managing day to day activities that Iron’s proven processes deliver with ease
To implement a manufacturing execution system (MES) across a global manufacturer's numerous sites, establish a core baseline solution as a basis for global rollout, use the implementation as an opportunity for process improvement and optimization, and choose carefully between a phased or a big bang deployment.
We are a ISO 9001 certified technology solutions and compliance consulting services company with global capabilities deliverable throughout the entire product quality life cycle, allowing us to offer services at a very competitive price.
Our broad service portfolio, extensive experience, effective project management, and exceptional cost effectiveness, have already proven to be a winning combination for global corporations, as well as small and medium sized companies.
Fine out more about how McKesson Accelerated Services can provide project-based application, integration, technical and project management services designed to successfully launch or upgrade McKesson applications.
Integrated Mobility QA: A Strategic Business Enabler for Enhancing End-user E...Cognizant
As smartphones and tablets enter the market at breakneck speed, organizations need to develop sophisticated testing capabilities and provide cross-platform support in order to deliver proper application quality and business assurance.
Integrated Mobility QA: A Strategic Business Enabler for Enhancing End-user E...Cognizant
As smartphones and tablets enter the market at breakneck speed, organizations need to develop sophisticated testing capabilities and provide cross-platform support in order to deliver proper application quality and business assurance.
Do You want to increase your software quality ?
Are you facing problems during the improve the quality of software within organization then you are at right place
Quality, simplistically, means that a product should meet its specification.
•This is problematical for software systems
–There is a tension between customer quality requirements (efficiency, reliability, etc.) and developer quality requirements (maintainability, reusability, etc.);
–Some quality requirements are difficult to specify in an unambiguous way;
–Software specifications are usually incomplete and often inconsistent.
Published By
https://www.umairghufran.com
https://www.rankgrain.com
A New Model for Study of Quality Attributes to Components Based Development A...Kiogyf
A New Model for Study of Quality Attributes to Components Based Development Approach
by bstract :
Software development costs, time - to release and quality product are important factors affecting the construction of software. Different types of tools and techniques are suggested by researchers to improve in delivering quality software systems with lower cost and reduce time to delivery. One such practice is development of software using ased Software Development (CBSD) techniques. CBSD recommended Component Bbuilding software systems using existing reusable components, instead of writing from scratch. The main objective of CBSD is to writes once and reuse any number of time with no or modification . Some of the advantages that a company may available by adapting CBSD for the Software development are shorter development time which results in meet tight dead line, increase productivity and Quality Product. CBSD also, s paper is to develop the new model of software support reusability. The aim of thiproduct and describe the characteristics of some selected of attributes of CBSD models that are widely practiced in software industries. We proposed a complete model for or reuse. This Model will cover both Component Based Software Development fcomponent based software development as well as Component development phases for
A - Model. This Model is represent one good solution for Component Based Development with reduce cost and time to deliverable and save the quality of product . Keywords: Component Based Approach, Quality Model, Quality Attributes, , A - Model for CBD .
1. Introduction
CTD for client signoff and early requirements validation - 11th IEEE SW Eng...Saritha Route
This is the abstract published in the IEEE S/W Engineering Conference proceedings in the industry experience sharing section of the Intl Workshop on Combinatorial Testing. We share the experience and serendipitous findings of how CT can be used for early requirements validation.
Big data-analytics-changing-way-organizations-conducting-businessAmit Bhargava
Hi Friends ,
There is an interesting post on how to leveraging Big data analytics in an Integrated GRC Environment in an Organize to have visibility in core enterprises issues on real time basis . This presentation is from Metric stream -an international and Global GRC soloutioning providers in association with Dr. Kirk. D. Borne - Big data consultant and Adviser .Hope you like it and enjoy as well.
Effektiv riskhantering - teori vs praktik - IBM Smarter Business 2011IBM Sverige
Presentation från IBM Smarter Business 2011. Spår: Hantera risk och säkerhet.
I dagens turbulenta värld är det av största vikt att identifiera och hantera risker. OpenPages är den världsledande lösningen för integrerad riskhantering (Governance, Risk and Compliance, GRC). Vad säger experterna om hur riskhantering ska implementeras, och hur har organisationer runt om i världen gjort i praktiken?
Talare: Johan Söderberg - OpenPages Ansvarig – IBM.
Mer information på www.smarterbusiness.se
Governance, Risk and Compliance- Energy Industry MetricStream Inc
Case Study:Large Fortune 500 Energy Organization selects MetricStream's GRC solution to create a proper governance structure and GRC processes across the enterprise.
Customer Value Analysis: How Customers Make Purchase DecisionsEndeavor Management
Customers make purchase decisions by their perception of product quality versus price. Learn the key questions and tools needed to define their perceptions using our whitepaper: Customer Value Analysis: How Customers Make Purchase Decisions.
Delivered superior products at lower cost for an OEM of data center switches ...Mindtree Ltd.
OEMs need to deliver solutions that meet cost, space and performance criteria for networking and computing needs of data centers and high performance computing environments. They also need to consider cross platform environments, disparate vendor landscapes and dynamic demand patterns.
Testing has become crucial to releasing cutting edge networking solutions. OEMs need a partner who understands their products and can collaborate with the engineering teams to deliver timely, cost effective and high quality services.
Here’s how Mindtree’s innovative approach and technical expertise helped a customer improve the performance and efficiency, of their data center switches and router products.
Alineación de requerimientos y pruebas de softwareSoftware Guru
No porque una aplicación esté libre de errores significa que cumple los requerimientos de la empresa. Para validar si ha satisfecho la necesidad empresarial, es necesario unificar los procesos de requerimientos y pruebas. En este taller mostraremos como se pueden priorizar las pruebas de acuerdo con las necesidades empresariales, para asegurar que nuestras aplicaciones están alineadas con los requerimientos del negocio. Estaremos utilizando las herramientas de Borland para gestión de requerimientos y pruebas, así que para aprovechar al máximo la sesión trae tu computadora portátil.
Requerimientos de sistema:
- Sistema operativo Windows (XP, Vista o 7)
- Mínimo 2 GB de RAM
- Deshabilitar User Access Control (UAC)
Semblanza del conferencista:
Rebeca Márquez es consultor senior en Borland – Micro Focus, empresa líder en herramientas para el ciclo de vida desarrollo de software. Rebeca cuenta con 9 años de experiencia como PMO y líder técnico en diversos proyectos de pruebas y monitoreo para el aseguramiento de la calidad y validación de sistemas en todas las fases del ciclo de vida de las aplicaciones para mercados como el bancario, telecomunicaciones, aseguradoras, financieras y retail principalmente.
An Integrated Simulation Tool Framework for Process Data ManagementCognizant
Digital simulations play an increasing role in product lifecycle management (PLM) processes and simulation data management (SDM) based on the PLM XML protocol, which is a key interface with computer-aided engineering (CAE) applications. We offer a framework for aligning SDM with the overall product development process to shorten lead times and optimize output.
Addressing the Change and Configuration Management ImperativePTC
Mention “Change and Configuration Management” (CCM) to even the boldest
manufacturing executives, and they’ll tell you it’s a serious and complex issue that is
frequently a stumbling block. More often than not, companies wistfully hope CCM
can be magically solved by a set of patchwork solutions.
Revolutionizing CX_ How Digital Testing Leads the Way in Digital Transformati...kalichargn70th171
The digital transformation landscape has become a key topic of discussion
globally, especially in light of the ongoing economic downturn. The COVID-19
pandemic has only accelerated the need for businesses to keep pace with the
changing times, as they are driven to expedite their digital transformation
journey to ensure their continued operation, if not growth. The pandemic has
resulted in a shift in the traditional way of working, presenting new challenges
in implementing flexible work setups, remote client engagement, and
automated customer experiences.
Mindtree leverages its performance engineering services to develop software products and applications that perform optimally in normal as well as extreme load conditions. This reduces the number of failures related to performance and availability. We offer performance engineering services across a wide range of verticals and applications based on client server, Web technologies, Web services and ERP.
This presentation tells in brief the solutions provided by Impetus\'s Testing Center of Excellence "qLabs". Please send in your comments at qLabs@impetus.co.in
http://www.impetus.com/qLabs
An Introduction to High-Grade Engineering Services.pptxMaveric Systems
Today technology is continuously tested throughout the course of the development process.
From a collection of system development techniques, products and services are tailored to the consumer’s needs.
It becomes crucial to understand that quality engineering is a discipline to unite developers and testers.
The Business Conundrum Facing Manufacturers
Manufacturing companies have traditionally
had an on-again-off-again relationship with
technology. However, the paradigm shift driven
by global manufacturing and distribution,
combined with rapid digital innovation, is
changing this equation.
Manufacturing companies have traditionally
had an on-again-off-again relationship with
technology. However, the paradigm shift driven
by global manufacturing and distribution,
combined with rapid digital innovation, is
changing this equation. Deloitte’s 2016 MHI
survey reveals that 83% of manufacturing
organizations believe investing in key digital
technologies such as IoT, robotics, Big
Data, cloud computing, etc. will be key to
competitive advantage in the near future.1
MetricStream Regulatory Examination Management Solution has been widely adopted by banks and financial services organizations to streamline the entire regulatory examination process.
Metricstream today announced the release of the next version of its Risk Management solution which will empower organizations to proactively assess, manage and monitor varied organizational risks.
Powering SOX, NERC, FERC Compliance -Energy Industry MetricStream Inc
Case Study: The MetricStream solutions streamline financial control processes for SOX compliance and enable energy companies to comply with FERC and NERC.
Case Study: An Independent System Operator (ISO) selects MetricStream NERC Compliance and Issue Management Solution to ensure market participants are complying with the NERC reliability standards.
Case Study - A Fortune 500 & global leader in the production of cereal and convenience foods has chosen MetricStream to automate & streamline their quality audit management.
Case Study - MetricStream’s Audit Planning solution enabled the bank to create a risk-based audit plan with a well-defined objective and scope, in tandem with quality, compliance and risk management processes.
Case Study - MetricStream offers a comprehensive GRC solution that addresses a wide range of health care regulations to reduce the overall cost of compliance management.
Global Bank Brings Compliance Risks under Control MetricStream Inc
Case Study - MetricStream has delivered the Bank a complete end-to-end workflow automation system for the compliance risk management process across its business units, geographic locations and product lines.
1. CASE STUDY
MetricStream ALIGNING GLOBAL QUALITY PROCESSES WITH CUSTOMER FOCUS
Overview
The Company is a largest producer of high performance semiconductor products. Its products are
the building block components for virtually all electronic devices, from sophisticated computers and
Internet hardware to telecommunication equipment to household appliances. Approximately 10,000
Fairchild products are sold to over 50,000 OEM and channel customers worldwide. In turn, Fairchild
products reach millions of end-consumers.
OEM and channel relationships in the high-tech industry are built on strategic commitments around
product design and quality. Given the complex nature of semiconductor manufacturing and the varied
scenarios in which they are used, Fairchild works closely with its customers to ensure responsive-
ness to and alignment with customer needs. Handling and resolving product quality issues reported by
customers in a consistent and predictable manner is key to customer retention. In addition, proactive
Customer
LEADING GLOBAL PROVIDER OF SEMICONDUCTOR communication of product changes, obsolescence, alerts and recalls to affected customers is critical
TECHNOLOGY to ensuring customer loyalty while reducing product liability and risk
Challenge
Benefits
Being a pioneer in semiconductor manufacturing, Fairchild has established quality management pro-
Efficiency: The average issue resolution time for cesses that are seen as the best practices in the industry. But as these have developed over decades
customer quality issue has gone down substantially during which Fairchild operations have spread worldwide and into a variety of product categories,
as the automated workflows take cases through the the challenge faced by the company was ensuring adoption of these quality management processes
investigation and closure process without delays. across sites and product lines consistently and efficiently.
Email notifications, task list, and case status reports
on the users’ homepage keeps pending tasks on top For instance, Fairchild has in place an elaborate procedure to log customer quality cases and take
of the mind improving responsiveness and proactive
participation.
them through a complete cycle of investigative and resolution steps and, finally, close the loop by
sending a comprehensive report to the customer in a prescribed format. An internal system that was
combination on homegrown or desktop applications and manual processes could handle this to a
Visibility: With MetricStream, Fairchild and its cus-
tomers have complete visibility into quality issues as
certain level. But as the number and complexity of products grew, operations became globally distrib-
well as upcoming products changes in real-time uted, and customers started demanding quicker turnaround on issues, the internal system just did not
and across the global enterprise. This transparency offer the flexibility and power Fairchild needed to stay ahead in the competitive environment.
has made customer quality management a predict-
able process while improving customer satisfaction Limited reporting and data analytics, lack of collaboration between teams at different sites, manual
and lowering product liability. and inefficient follow-up on action items, time-consuming data gathering for customer reports, poor
integration between applications, and constraints around system configuration were issue that Fairch-
Data-driven: Access to global data and the ability to ild wanted to resolve by deploying an integrated customer quality management solution to streamline
analyze this data in realtime is allowing Fairchild to and modernize its global quality and reliability operation.
monitor process performance metrics that
provide a sound basis for ongoing continuous im-
provement. Quality issues are now proactively identi- Solution
fied, tracked and resolved and decisions are based
on hard facts and metrics. The powerful analytics and After extensive evaluation of various quality management solutions on the market, Fairchild selected
reporting capability with graphical dashboards allows MetricStream. The key driver for choosing MetricStream was the unique combination of its broad-
managers to adopt a data-driven approach to
based Enterprise Compliance Platform and specific functional modules that support individual
quality management.
quality processes that tie together to unify the enterprise-wide quality operation. “We wanted a
company-wide system that could provide a ‘foundation’ for our closed-loop quality initiatives. Met-
ricStream’s platform provides this strategic foundation while providing specific solutions that enable
Fairchild to achieve our near-term quality improvement objectives”, says Mark Rioux, Vice President
of Global Quality & Reliability at Fairchild. “After a thorough analysis, we selected MetricStream. We
felt that it will provide us a functionally rich solution at a costof-ownership that was clearly superior to
other alternatives”.
MetricStream’s Customer Issue Management module allows Fairchild customer support engineers
to carry out investigation and tracking of customer-reported quality issues including containment,
failure analysis and corrective actions. The system can track the manufacturing history of failed com-
ponents and enable engineers to get to the root-cause of the problems. Company wide standardization
of failure codes ensures consistency across all sites and drives trend analysis. One of the most time-
consuming and labor intensive task was consolidating all the analysis and investigative information
and reporting to the customers for their final approval and case closure. With the MetricStream
solution’s powerful reporting engine, these reports can now be generated at the click of the button.
All relevant data is pulled from various stages of the process and a document is created in Microsoft
Word using a desired template and format applicable to a particular customer.
2. MetricStream
MetricStream’s Change Notification module has enabled Fairchild to standardize and automate the
Why MetricStream processes for initiating and communicating product changes to enable systematic decision-making
and timely communication to all affected customers as well as internal groups. The module covers
Robust Enterprise Compliance Platform with a broad product changes as well as product obsolescence.
set of functional modules that serves as the founda-
tion for the company’s quality and compliance needs MetricStream’s Document Management module is at the core of Fairchild’s quality management
system, enabling an electronic and automated approach to managing control documents across the
Ability to configure off-the-shelf modules to adapt to enterprise. It integrates with the central repository of documents and provides tools for collaboration
best practices followed in the company and workflow management. It has accelerated review and approval cycles as documents automatical-
ly moving from one stage to the next as per the prescribed lifecycle. The solution facilitates communi-
Powerful reporting for internal data analysis as well cation and teamwork across departments and functional areas reducing the cycle-times significantly.
as customer reporting
Multi-site web-based access with collaboration tools
to support teamwork “MetricStream worked very closely with our quality and reliability organization to develop
these applications. We believe that these modules capture the best practices in customer
Low total-cost-of-ownership
quality management in the industry today.” says Mark Rioux - Vice President of Global
Quality & Reliability, Fairchild Semiconductor.
The underlying infrastructure for all the applications is the robust MetricStream Enterprise Compliance
Platform. Deployed in a clustered environment to provide 24x7 availability, the system supports 15
sites across 8 countries and over 2000 users. The platform provides core services and capabilities
such as automatic email notifications and alerts, roles-based information routing, real-time analysis
of data on reports and dashboards, and ability to slice-and-dice statistics by a variety of parameters
such as product lines, sites, and customers.
For more information, visit
www.metricstream.com
Copyright 2011. All Rights Reserved.