Attitudes
•Download as PPTX, PDF•
0 likes•425 views
This document discusses attitudes in organizational behavior. It defines an attitude as a person's positive or negative response towards an object or idea. There are three components of an attitude: cognitive, affective, and behavioral. Attitudes are formed based on a person's beliefs and information about an object. Family, reference groups, and social classes influence attitude formation. Common attitudes studied in organizational behavior include job satisfaction, job involvement, and organizational commitment.
Report
Share
Report
Share
Recommended
Values and beliefs 6 c's
The document discusses values, beliefs, and their influence on professional practice. It recaps the "6 C's" which are a set of values that underpin compassionate care. Learners are asked to assess their knowledge, skills, interests, and career aspirations, and to write down their own values and beliefs. Factors that can influence values and beliefs, such as family, education, and society, are also outlined. Learners are assigned to watch a video on residential care and answer questions about how values promote good practice, the importance of cooperation, and how personal values influence patient care.
Personality & Attitude
The document discusses personality, attitudes, and emotions. It defines personality as inner psychological characteristics that determine how a person responds to their environment. Personality is shaped by both heredity and environmental factors and is unique to each individual. Attitudes are overall evaluations that allow for consistent favorable or unfavorable responses to objects or issues. Attitudes are learned and help express values and understand the world. Emotions are complex states of inner sensations and outer expressions that motivate action. Reading emotions involves observing body language, facial expressions, verbal cues, eye contact, and touch.
Beliefs,values and attitudes
This document discusses beliefs, values, and attitudes. It defines them as follows:
- A belief is an internal feeling that something is true, even if unproven or irrational.
- A value is a measure of importance attached to something, often reflected in how one lives.
- An attitude is how one expresses beliefs and values through words and behavior.
It then discusses how attitudes are learned tendencies to evaluate things in positive or negative ways. Attitudes can be explicit and conscious or implicit and unconscious. Attitudes form from direct experiences, observation, social roles, and social norms. They have cognitive, emotional, and behavioral components. Finally, it discusses how attitudes can change through learning theories, persuasion theories
Presentation on Characteristic of Attitude
It's may be helpful for Masters of Business Administration students. Your satisfaction is my receipt.
Attitudes beliefs values ppt @ bec doms bagalkot mba 1
This document discusses attitudes, beliefs, and values. It defines attitude as having three components - cognitive, affective, and conative - and as being oriented positively or negatively towards an object or topic. Attitudes can influence behavior and be influenced by behavior. Beliefs are assumptions held as true, while values represent modes of conduct that are preferable. The document outlines several theories of attitude change and discusses the role of cognitive consistency and dissonance in driving changes. It also defines societal values according to frameworks involving human nature, man-nature relationships, time orientation, and levels of conservatism versus liberalism.
Attitude
Attitude which represent ones belief, feeling and ideas , action, tendency towards object and ideas. When a person feels about something ,about a place, commodity and a situation or an idea is called attitude.
A STUDY ON EMPLOYEES ATTITUDE TOWARDS VARIOUS LEVELS OF STRESSORS
Stress is a person’s perception of an event, a perceived difference between the demands placed upon a person and his or her ability to handle it or previous experience in coping with it. Every job creates a certain amount of pressure and sometimes it is this pressure that motivates us does a job well. Stress in our body’s reaction to excessive pressure. Stress is also explained as an adaptive response, moderated by individual differences, this a consequences of any action, situation, or a force that places special physical demands, psychological demands or both on the individual stressors are explained as any demands or the Jack of them on the mind or body. This study aimed to ascertain the level of stresses of tea estates employees in the Chithirapuram at Kerla. The data as collected through a structured interview schedule from 300 respondents by using the convenience random sampling method.
Personality ( Observational Behaviour)
Personality is defined as a relatively stable set of characteristics that influence an individual's behavior. An individual's personality is determined by factors such as heredity, environment, situation, culture, and family background. Personality traits are enduring characteristics that persist across different situations, and trait theories focus on measuring and describing individual differences in terms of traits. There are also different personality types such as Type A and Type B, as well as proactive personalities that identify opportunities and take initiative. Personality can be assessed through interviews, observations, projective tests, and objective personality tests. Situational influences can also impact personality in everyday life.
Recommended
Values and beliefs 6 c's
The document discusses values, beliefs, and their influence on professional practice. It recaps the "6 C's" which are a set of values that underpin compassionate care. Learners are asked to assess their knowledge, skills, interests, and career aspirations, and to write down their own values and beliefs. Factors that can influence values and beliefs, such as family, education, and society, are also outlined. Learners are assigned to watch a video on residential care and answer questions about how values promote good practice, the importance of cooperation, and how personal values influence patient care.
Personality & Attitude
The document discusses personality, attitudes, and emotions. It defines personality as inner psychological characteristics that determine how a person responds to their environment. Personality is shaped by both heredity and environmental factors and is unique to each individual. Attitudes are overall evaluations that allow for consistent favorable or unfavorable responses to objects or issues. Attitudes are learned and help express values and understand the world. Emotions are complex states of inner sensations and outer expressions that motivate action. Reading emotions involves observing body language, facial expressions, verbal cues, eye contact, and touch.
Beliefs,values and attitudes
This document discusses beliefs, values, and attitudes. It defines them as follows:
- A belief is an internal feeling that something is true, even if unproven or irrational.
- A value is a measure of importance attached to something, often reflected in how one lives.
- An attitude is how one expresses beliefs and values through words and behavior.
It then discusses how attitudes are learned tendencies to evaluate things in positive or negative ways. Attitudes can be explicit and conscious or implicit and unconscious. Attitudes form from direct experiences, observation, social roles, and social norms. They have cognitive, emotional, and behavioral components. Finally, it discusses how attitudes can change through learning theories, persuasion theories
Presentation on Characteristic of Attitude
It's may be helpful for Masters of Business Administration students. Your satisfaction is my receipt.
Attitudes beliefs values ppt @ bec doms bagalkot mba 1
This document discusses attitudes, beliefs, and values. It defines attitude as having three components - cognitive, affective, and conative - and as being oriented positively or negatively towards an object or topic. Attitudes can influence behavior and be influenced by behavior. Beliefs are assumptions held as true, while values represent modes of conduct that are preferable. The document outlines several theories of attitude change and discusses the role of cognitive consistency and dissonance in driving changes. It also defines societal values according to frameworks involving human nature, man-nature relationships, time orientation, and levels of conservatism versus liberalism.
Attitude
Attitude which represent ones belief, feeling and ideas , action, tendency towards object and ideas. When a person feels about something ,about a place, commodity and a situation or an idea is called attitude.
A STUDY ON EMPLOYEES ATTITUDE TOWARDS VARIOUS LEVELS OF STRESSORS
Stress is a person’s perception of an event, a perceived difference between the demands placed upon a person and his or her ability to handle it or previous experience in coping with it. Every job creates a certain amount of pressure and sometimes it is this pressure that motivates us does a job well. Stress in our body’s reaction to excessive pressure. Stress is also explained as an adaptive response, moderated by individual differences, this a consequences of any action, situation, or a force that places special physical demands, psychological demands or both on the individual stressors are explained as any demands or the Jack of them on the mind or body. This study aimed to ascertain the level of stresses of tea estates employees in the Chithirapuram at Kerla. The data as collected through a structured interview schedule from 300 respondents by using the convenience random sampling method.
Personality ( Observational Behaviour)
Personality is defined as a relatively stable set of characteristics that influence an individual's behavior. An individual's personality is determined by factors such as heredity, environment, situation, culture, and family background. Personality traits are enduring characteristics that persist across different situations, and trait theories focus on measuring and describing individual differences in terms of traits. There are also different personality types such as Type A and Type B, as well as proactive personalities that identify opportunities and take initiative. Personality can be assessed through interviews, observations, projective tests, and objective personality tests. Situational influences can also impact personality in everyday life.
Attitudes beliefs values ppt of MBA
Attitudes are positive or negative orientations towards something and usually influence behavior. They have cognitive, affective, and behavioral components. An attitude is formed from beliefs and values on a subject. Work attitudes include job satisfaction and organizational commitment. Job satisfaction relates to liking one's work while commitment relates to identification with one's organization. Attitudes can change due to reinforcement, balance, cognitive consistency, and cognitive dissonance theories. These theories propose that attitudes shift to resolve inconsistencies between beliefs, values, and behaviors.
Values, belief, attitude and behavior
Understanding what is value system, and how it percolates to our belief system, which in turn affects attitude and behaviour.
Attitudes & values
This document discusses the concepts of values and attitudes. It defines values as global beliefs that guide actions and judgments across situations. Values are central to a person's core, relatively permanent, and influenced by family, social, personal and cultural factors. The document also defines attitudes as tendencies to evaluate objects in a certain way and notes they are influenced by direct experience, associations, social learning, institutions, and media. Values represent judgments of what ought to be while attitudes represent tendencies to respond based on like or dislike.
Attitudes & Behavior
This document discusses whether attitude affects behavior. It introduces the speaker, Matthijs Roumen, a 21-year-old student from the Netherlands studying at Anadolu University. It defines an attitude as a stable mental position held toward someone or something, and notes that behavior refers to actions or reactions. It then poses the question of whether attitude predicts behavior and explores some examples where attitudes and behaviors were either consistent or inconsistent.
Personality and soft skills development unit 1
The document discusses definitions of personality from early psychology. It defines personality as the total picture of an individual's organized behavior that can be characterized consistently by others. Personality refers to both internal characteristics like thoughts as well as external behaviors. It is influenced by both heredity and environment. The personality pattern is determined by a person's concept of self and combination of traits. Development of personality is influenced by heredity, early family experiences, and events outside the home.
Perception, Attitude & Values
This document discusses perception, attitude, and values at the individual and organizational level. It defines perception as an individual process where different people can perceive the same situation differently. Attitudes are evaluative statements that can be favorable or unfavorable towards people, objects, or situations. Values represent convictions about preferable modes of conduct or end states, and are judgments about what is right or good. The document outlines types of values and provides examples of positive and negative attitudes.
Attitude
A basic and simple ppt on " Concept and types of Attitude in OB". Simply explaining what is Attitude, and also the five types of attitudes in organizational behaviour.
Attitude
Attitudes are learned dispositions to respond favorably or unfavorably to an object and are formed through personal experience, needs, group associations, and exposure to media. Attitudes have direction, intensity, structure and consistency, and are influenced by theories like congruity, balance, and cognitive dissonance. New models of attitude include the tri-component model examining cognitive, affective, and connotive components, and multivariate models looking at objects, behaviors, reasoned action, and consumption. The relationship between attitude and behavior can be impacted by circumstances, time gaps, stability, situations, attitude strength, accuracy, and attitude conflicts.
Attitude
This document discusses attitudes, including what they are, their importance, characteristics, how they are formed and influenced. It provides several key points:
- Attitudes are predispositions to evaluate objects positively or negatively and have three components - beliefs, affect, and behavioral intentions.
- Attitudes are important because of their cognitive, affective, and connative functions.
- Characteristics of attitudes include favorability, accessibility, confidence, persistence, resistance, and ambivalence.
- Attitudes can be formed based on cognitions or emotions, and influenced cognitively or affectively. Common models for explaining attitude formation are the cognitive response model and the theory of reasoned action.
Mature personality
This document discusses the characteristics of a mature and integrated personality. A mature personality is well-balanced and harmoniously adjusted to oneself, others, and the outer world. It is characterized by coordination and consistency. An integrated personality has various aspects like cognitive, affective, conative and physical traits working together harmoniously. An integrated personality is flexible, strong, organized and balanced. The development of an integrated personality in students is the goal of education as it allows for easy adjustment to the environment.
Attitude and Value
This document defines attitude as a predisposition to respond positively or negatively to someone or something in one's environment. It notes that attitudes have three main components: cognition (beliefs and perceptions), affect (feelings), and behavior (goals regarding the attitude object). Attitudes can vary in direction (for or against), degree (favorability), and integrity (confidence level). They influence decision-making approaches like cognitive, affective, and evaluative styles. Attitudes are formed through direct experience, association, social learning, and are measured using tools like Likert scales and interviews. Leadership can help change attitudes by influencing ideas, emotions, situations, and behaviors. Values refer to desirable internal standards for evaluation and are learned as either
Social attitude
This document discusses social attitudes, including their meaning, implications, concept, components, and functions. A social attitude is defined as a mental state of readiness comprising affective, cognitive, and behavioral elements that influence a person's responses in social contexts. Social attitudes are learned and help with adjustment, ego defense, expressing values, and providing knowledge. They influence relationships between educational administrators, faculty, and students and can impact work environment, self-identity, and group norms. Social attitudes serve important functions but can become problematic if negative and persistent.
Attitude and behavior
Attitude represents a person's mental view or feelings towards someone or something, while behavior refers to their outward actions and reactions. An individual's attitude influences their behavior, as behavior reflects one's thoughts. To change attitude and behavior, one can look for the positive, set achievable goals, and maintain behavioral changes with support from others. Consistency between attitudes and actions can be improved by addressing inconsistencies.
Attitudes
This document discusses attitudes, including their concept and formation. It describes cognitive dissonance theory and the theory of reasoned action as two theories of attitudes. It outlines three types of job-related attitudes: job satisfaction, job involvement, and organizational commitment. The document also discusses methods of measuring and changing attitudes. Finally, it provides an overview of transactional analysis, including ego states, social transactions between ego states, and life positions.
Attitutes,values and beliefs
This document defines attitude as a person's general feelings that shape how they view events and people. Attitudes can be positive, negative, or open. They are acquired through direct experiences, associations, and learning from others. Values are normative views of what is good, and serve as guidelines for behavior. Beliefs are accepting something as true, even if not proven. Attitudes, values, and beliefs all influence a person's opinions and decision-making.
Personality
Personality is the combination of characteristics or qualities that form an individual's distinctive character. personality has different determinants. So to learn more about personality through this presentation
HUMAN BEHAVIOUR
This document discusses human behavior and provides concepts related to understanding human behavior. It begins by listing attendees of a lecture on human behavior and provides an introduction stating that human behavior aims to understand why people behave the way they do and is influenced by many complex factors. It then discusses concepts of human behavior including overt versus covert behavior and examples. The document continues by outlining several ideas that psychologists have developed for understanding universal aspects of human behavior, such as humans being biological creatures, behavior being motivated, and humans playing an active role in their experiences.
Personality
Personality refers to unique patterns of thoughts, feelings, and behaviors that characterize individuals. It has both internal elements like thoughts and values as well as external observable behaviors. Personality is relatively stable over time and across situations. Two major theories on personality types are the Myers-Briggs Type Indicator, which categorizes people into 16 types based on preferences of extroversion/introversion, sensing/intuition, thinking/feeling, and judging/perceiving. The Big Five model describes personality in terms of extraversion, agreeableness, conscientiousness, openness to experience, and emotional stability. Both heredity and environmental factors like family and culture influence the development of personality.
Emotions, values, attitudes
The document discusses emotions and their components. It notes that emotions have three components: cognitive, physiological, and expressive. The cognitive component involves conscious experience and labeling of emotions. The physiological component refers to emotional arousal and different arousal levels for different emotions. The expressive component includes body language and paralanguage that express emotions. It also discusses primary emotions as instinctive responses and secondary emotions that develop from primary emotions. Additionally, it covers emotional intelligence and its domains as well as applications of understanding emotions in organizational behavior contexts like selection, decision-making, motivation, leadership, and conflict.
Q3L01 - Attitude: definition and components
An attitude is defined as an overall evaluation of an object based on cognitive, affective, and behavioral information. Attitudes have three components - cognition (beliefs), affect (feelings), and behavior. While related, the components do not always have the same evaluative implications. Attitudes function to provide knowledge about the world, serve instrumental goals, defend ego and self-image, and express personal values and group membership.
Attitude – changing for the best vbk
This document provides an overview of attitudes and positive attitude building. It defines attitude as a persistent tendency to think, feel and behave in a particular way. Attitudes have three components - cognitive, affective, and behavioral. They are learned through direct experience and social learning. Positive attitudes are communicated through optimism and focusing on successes rather than failures. Building positive attitudes involves emphasizing positives, using imagery to highlight good elements, and being mindful not to dwell on negatives. Attitude is dynamic and must be actively managed.
Hotel Guest Feedback Programme-An Approach Note
The document outlines a comprehensive guest feedback program with the following key components:
1. A guest feedback questionnaire designed around guest perceptions rather than departments, allowing for open-ended comments.
2. The questionnaire is administered to every guest digitally and measures advocacy, satisfaction, and improvement suggestions.
3. Feedback data is analyzed in standardized reports and used to drive continuous improvement initiatives across departments.
4. Unhappy guests are directly contacted while happy guests are encouraged to promote the hotel, with an ombudsman available for escalations.
More Related Content
What's hot
Attitudes beliefs values ppt of MBA
Attitudes are positive or negative orientations towards something and usually influence behavior. They have cognitive, affective, and behavioral components. An attitude is formed from beliefs and values on a subject. Work attitudes include job satisfaction and organizational commitment. Job satisfaction relates to liking one's work while commitment relates to identification with one's organization. Attitudes can change due to reinforcement, balance, cognitive consistency, and cognitive dissonance theories. These theories propose that attitudes shift to resolve inconsistencies between beliefs, values, and behaviors.
Values, belief, attitude and behavior
Understanding what is value system, and how it percolates to our belief system, which in turn affects attitude and behaviour.
Attitudes & values
This document discusses the concepts of values and attitudes. It defines values as global beliefs that guide actions and judgments across situations. Values are central to a person's core, relatively permanent, and influenced by family, social, personal and cultural factors. The document also defines attitudes as tendencies to evaluate objects in a certain way and notes they are influenced by direct experience, associations, social learning, institutions, and media. Values represent judgments of what ought to be while attitudes represent tendencies to respond based on like or dislike.
Attitudes & Behavior
This document discusses whether attitude affects behavior. It introduces the speaker, Matthijs Roumen, a 21-year-old student from the Netherlands studying at Anadolu University. It defines an attitude as a stable mental position held toward someone or something, and notes that behavior refers to actions or reactions. It then poses the question of whether attitude predicts behavior and explores some examples where attitudes and behaviors were either consistent or inconsistent.
Personality and soft skills development unit 1
The document discusses definitions of personality from early psychology. It defines personality as the total picture of an individual's organized behavior that can be characterized consistently by others. Personality refers to both internal characteristics like thoughts as well as external behaviors. It is influenced by both heredity and environment. The personality pattern is determined by a person's concept of self and combination of traits. Development of personality is influenced by heredity, early family experiences, and events outside the home.
Perception, Attitude & Values
This document discusses perception, attitude, and values at the individual and organizational level. It defines perception as an individual process where different people can perceive the same situation differently. Attitudes are evaluative statements that can be favorable or unfavorable towards people, objects, or situations. Values represent convictions about preferable modes of conduct or end states, and are judgments about what is right or good. The document outlines types of values and provides examples of positive and negative attitudes.
Attitude
A basic and simple ppt on " Concept and types of Attitude in OB". Simply explaining what is Attitude, and also the five types of attitudes in organizational behaviour.
Attitude
Attitudes are learned dispositions to respond favorably or unfavorably to an object and are formed through personal experience, needs, group associations, and exposure to media. Attitudes have direction, intensity, structure and consistency, and are influenced by theories like congruity, balance, and cognitive dissonance. New models of attitude include the tri-component model examining cognitive, affective, and connotive components, and multivariate models looking at objects, behaviors, reasoned action, and consumption. The relationship between attitude and behavior can be impacted by circumstances, time gaps, stability, situations, attitude strength, accuracy, and attitude conflicts.
Attitude
This document discusses attitudes, including what they are, their importance, characteristics, how they are formed and influenced. It provides several key points:
- Attitudes are predispositions to evaluate objects positively or negatively and have three components - beliefs, affect, and behavioral intentions.
- Attitudes are important because of their cognitive, affective, and connative functions.
- Characteristics of attitudes include favorability, accessibility, confidence, persistence, resistance, and ambivalence.
- Attitudes can be formed based on cognitions or emotions, and influenced cognitively or affectively. Common models for explaining attitude formation are the cognitive response model and the theory of reasoned action.
Mature personality
This document discusses the characteristics of a mature and integrated personality. A mature personality is well-balanced and harmoniously adjusted to oneself, others, and the outer world. It is characterized by coordination and consistency. An integrated personality has various aspects like cognitive, affective, conative and physical traits working together harmoniously. An integrated personality is flexible, strong, organized and balanced. The development of an integrated personality in students is the goal of education as it allows for easy adjustment to the environment.
Attitude and Value
This document defines attitude as a predisposition to respond positively or negatively to someone or something in one's environment. It notes that attitudes have three main components: cognition (beliefs and perceptions), affect (feelings), and behavior (goals regarding the attitude object). Attitudes can vary in direction (for or against), degree (favorability), and integrity (confidence level). They influence decision-making approaches like cognitive, affective, and evaluative styles. Attitudes are formed through direct experience, association, social learning, and are measured using tools like Likert scales and interviews. Leadership can help change attitudes by influencing ideas, emotions, situations, and behaviors. Values refer to desirable internal standards for evaluation and are learned as either
Social attitude
This document discusses social attitudes, including their meaning, implications, concept, components, and functions. A social attitude is defined as a mental state of readiness comprising affective, cognitive, and behavioral elements that influence a person's responses in social contexts. Social attitudes are learned and help with adjustment, ego defense, expressing values, and providing knowledge. They influence relationships between educational administrators, faculty, and students and can impact work environment, self-identity, and group norms. Social attitudes serve important functions but can become problematic if negative and persistent.
Attitude and behavior
Attitude represents a person's mental view or feelings towards someone or something, while behavior refers to their outward actions and reactions. An individual's attitude influences their behavior, as behavior reflects one's thoughts. To change attitude and behavior, one can look for the positive, set achievable goals, and maintain behavioral changes with support from others. Consistency between attitudes and actions can be improved by addressing inconsistencies.
Attitudes
This document discusses attitudes, including their concept and formation. It describes cognitive dissonance theory and the theory of reasoned action as two theories of attitudes. It outlines three types of job-related attitudes: job satisfaction, job involvement, and organizational commitment. The document also discusses methods of measuring and changing attitudes. Finally, it provides an overview of transactional analysis, including ego states, social transactions between ego states, and life positions.
Attitutes,values and beliefs
This document defines attitude as a person's general feelings that shape how they view events and people. Attitudes can be positive, negative, or open. They are acquired through direct experiences, associations, and learning from others. Values are normative views of what is good, and serve as guidelines for behavior. Beliefs are accepting something as true, even if not proven. Attitudes, values, and beliefs all influence a person's opinions and decision-making.
Personality
Personality is the combination of characteristics or qualities that form an individual's distinctive character. personality has different determinants. So to learn more about personality through this presentation
HUMAN BEHAVIOUR
This document discusses human behavior and provides concepts related to understanding human behavior. It begins by listing attendees of a lecture on human behavior and provides an introduction stating that human behavior aims to understand why people behave the way they do and is influenced by many complex factors. It then discusses concepts of human behavior including overt versus covert behavior and examples. The document continues by outlining several ideas that psychologists have developed for understanding universal aspects of human behavior, such as humans being biological creatures, behavior being motivated, and humans playing an active role in their experiences.
Personality
Personality refers to unique patterns of thoughts, feelings, and behaviors that characterize individuals. It has both internal elements like thoughts and values as well as external observable behaviors. Personality is relatively stable over time and across situations. Two major theories on personality types are the Myers-Briggs Type Indicator, which categorizes people into 16 types based on preferences of extroversion/introversion, sensing/intuition, thinking/feeling, and judging/perceiving. The Big Five model describes personality in terms of extraversion, agreeableness, conscientiousness, openness to experience, and emotional stability. Both heredity and environmental factors like family and culture influence the development of personality.
Emotions, values, attitudes
The document discusses emotions and their components. It notes that emotions have three components: cognitive, physiological, and expressive. The cognitive component involves conscious experience and labeling of emotions. The physiological component refers to emotional arousal and different arousal levels for different emotions. The expressive component includes body language and paralanguage that express emotions. It also discusses primary emotions as instinctive responses and secondary emotions that develop from primary emotions. Additionally, it covers emotional intelligence and its domains as well as applications of understanding emotions in organizational behavior contexts like selection, decision-making, motivation, leadership, and conflict.
Q3L01 - Attitude: definition and components
An attitude is defined as an overall evaluation of an object based on cognitive, affective, and behavioral information. Attitudes have three components - cognition (beliefs), affect (feelings), and behavior. While related, the components do not always have the same evaluative implications. Attitudes function to provide knowledge about the world, serve instrumental goals, defend ego and self-image, and express personal values and group membership.
What's hot (20)
Viewers also liked
Attitude – changing for the best vbk
This document provides an overview of attitudes and positive attitude building. It defines attitude as a persistent tendency to think, feel and behave in a particular way. Attitudes have three components - cognitive, affective, and behavioral. They are learned through direct experience and social learning. Positive attitudes are communicated through optimism and focusing on successes rather than failures. Building positive attitudes involves emphasizing positives, using imagery to highlight good elements, and being mindful not to dwell on negatives. Attitude is dynamic and must be actively managed.
Hotel Guest Feedback Programme-An Approach Note
The document outlines a comprehensive guest feedback program with the following key components:
1. A guest feedback questionnaire designed around guest perceptions rather than departments, allowing for open-ended comments.
2. The questionnaire is administered to every guest digitally and measures advocacy, satisfaction, and improvement suggestions.
3. Feedback data is analyzed in standardized reports and used to drive continuous improvement initiatives across departments.
4. Unhappy guests are directly contacted while happy guests are encouraged to promote the hotel, with an ombudsman available for escalations.
Attitude & Job Satisfaction
This document discusses attitude, job satisfaction, and their relationship. It defines attitude as beliefs, feelings, and tendencies towards objects, ideas, and people. Job satisfaction is defined as positive feelings about one's job resulting from an evaluation of its characteristics. Sources of job satisfaction discussed include wages, working conditions, promotion opportunities, work groups, and supervision. The document also outlines methods for changing attitudes, such as providing feedback, accentuating positive conditions, and using peers as positive role models. It concludes with a discussion of Porter and Lawler's model relating satisfaction, performance, and rewards.
Guest satisfaction surveys webinar
Guest satisfaction surveys and online reviews both provide important guest feedback, but surveys are intended more for internal hotel improvement while reviews target potential guests. Effective surveys have short, easy-to-answer questions on various devices and allow free comments to understand guest experiences fully and identify areas for improvement.
Positive Attitude
This document discusses the importance of maintaining a positive attitude. It defines attitude as a pattern of thinking that is reflected in one's behavior. Having a positive attitude can result in improved relationships, greater opportunities for success, and increased productivity. The document provides tips for cultivating a positive attitude, such as believing you are in control of your life, living with purpose and emotional clarity, practicing gratitude, and helping others.
Delegation PowerPoint PPT Content Modern Sample
128 slides include: the common objectives for delegation, overcoming barriers to delegating, top 5 reasons to delegate, types of questions to ask before delegating, effective delegation checklist, 6 steps for effective delegation, and appropriate tasks for delegation, 9 delegation opportunities, crisis delegation, tips for delegating to experts, bosses, and associates, 5 ingredients of communicating successfully, personal and organizational benefits, how to's plus more.
Delegation and its importance
Delegation is the process by which managers grant authority to subordinates to handle tasks. It allows managers to focus on higher priority work as the organization grows. Effective delegation saves time, enhances skills, creates leadership depth, and builds team spirit by distributing work. However, delegation requires trust in subordinates' abilities, clear allocation of authority and accountability, overcoming managers' reluctance to give up control or blame others for failures, and providing subordinates with adequate resources and confidence.
Attitude & Job Satisfaction
The document discusses attitudes and job satisfaction. It defines attitudes as evaluative statements that reflect how one feels about something. There are three main components of attitudes: cognitive, affective, and behavioral. It also discusses the major job attitudes of job satisfaction, job involvement, organizational commitment, and perceived organizational support. Finally, it discusses the importance of attitudes for workplace diversity and how attitude surveys are used to measure employee attitudes.
DELEGATION POWERPOINT
ReadySetPresent (Delegation PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. Appropriate delegating of employees will improve their efficiency, and your expectations, in the workplace. Delegation PowerPoint Presentation Content slides include topics such as: the common objectives for delegation, 7 slides on overcoming barriers to delegating, top five reasons to delegate, 10+ slides on types of questions to ask before delegating, 4 slides with an effective delegation checklist, 6 steps for effective delegation, and appropriate tasks for delegation, 9 delegation opportunities, crisis delegation, 10+ tips for delegating to experts, bosses, and associates, 5 ingredients of communicating successfully, 10+ slides on personal benefits, 10+ slides on organizational benefits, how to's and more!
Attitude
attitude,components,functions,theories,work attitude..
please do comment....
please do comment....
please do comment....
The Secret To Employee Motivation
Employee motivation isn’t very hard to get right, but, unfortunately, many companies are still stuck in the past.
What truly motivates employees is the opportunity to grow and make a real difference in the world.
Intrinsic Vs. Extrinsic Motivators
There is so much debate on this subject that I want to try and explain it as simply as possible. When people make the argument that extrinsic motivators don’t work, the response will often be about money and a proper paycheck.
It’s true that everyone needs to earn a living. They have to pay the bills.
People also have to feel that they are fairly compensated for the amount of work that they do, this is what’s known as equity theory.
If it’s not an equal exchange, then the focus will be exclusively on that. But once the subject of compensation is taken off the table, what motivates employees long term are intrinsic motivators.
It’s pretty well known that more money doesn’t ever lead to anything effective. What usually ends up happening, is we adjust our lifestyles to account for the increase in money, so it makes no real difference. We’re often still in the same position financially at the end of the day.
What makes people happy is the feeling of pride from accomplishing something amazing
In one study, that Dan Pink talks about in his book Drive, looks at what happens with rewards and kids drawing.
Researchers divided the children into three groups.
The first was the “expected award” group. They showed each child a “Good Player” certificate and asked if the child wanted to draw in order to receive the award.
The second group was the “unexpected award” group. Researchers asked these children simply if they wanted to draw. If they decided to, when the session ended, the researchers handed each child one of the “Good Player” certificates.
The third group was the “no award” group. Researchers asked these children if they wanted to draw, but neither promised nor gave them a certificate at the end.
Children in the “unexpected award” and “no award” groups drew just as much, and with the same enthusiasm as they had before the experiment. But children in the first group showed much less interest and spent much less time drawing.
The prizes had turned play into work.
In another study, two Swedish economists found that offering a small payment in exchange for giving blood decreased the number of people willing to donate by half.
The researchers suggest “the payment tainted an altruistic act and ‘crowded out’ the intrinsic desire to do something good.”
Download our free ebook:
https://www.officevibe.com/resources/10-pillars-employee-engagement
Read the full article on Officevibe's blog:
https://www.officevibe.com/blog/secret-employee-motivation-infographic
Designed by éloïtsmi
https://www.behance.net/eloitsmi
Delegation Skills
This document provides guidance for managers on how to successfully delegate tasks. It discusses the importance and benefits of delegation, including reducing stress, improving time management and increasing productivity. Potential obstacles to delegation like fear of loss of control and micromanagement are addressed. The document outlines a systematic process for delegation, referred to as the IDEALS model, which includes introducing the task, demonstrating what needs to be done, ensuring understanding, allocating authority and resources, letting go, and supporting and monitoring progress. Specific techniques for each step, like using what-why statements and scheduling follow-up meetings, are presented to help managers delegate effectively. Overall, the document promotes delegation as a way for managers to get more work done while developing employees.
Positive attitude ppt
The document discusses the importance of maintaining a positive attitude. It states that attitude is a mental position relative to thinking and that having a positive attitude can help one achieve goals more easily and experience greater happiness and success in life. Maintaining a positive attitude also makes it easier to focus on positive thoughts and avoid negative thinking. The document provides tips for cultivating a positive attitude such as spreading smiles, focusing on the good in each day, and keeping an open mind.
Viewers also liked (13)
Similar to Attitudes
A STUDY ON EMPLOYEE ATTITUDE
The document discusses attitudes, their formation, measurement, and impact in organizational settings. It defines attitudes as mental states that influence responses to people and situations. Attitudes are acquired through learning and socialization. They affect behaviors like job performance and can be measured through surveys. Managing attitudes is important for organizations, as attitudes influence how employees perceive their work and organization.
Positive thinking attitudes_and_beliefs_final_ppt_29.09.2011
This document discusses positive thinking, attitudes, beliefs, and leadership. It defines positive thinking as having an optimistic outlook and expecting good results. Positive thinking is important for leaders as it helps with stress management, problem-solving, and motivating others. The document also defines attitudes and different types of job-related attitudes. It explores theories of attitude formation and change, and the relationship between attitudes and productivity. Beliefs are discussed as representations of truth that people hold to be true.
Module 2 bba hbo
Attitude ,sources of attitude ,congnitive dissonance , organization related attitudes , personality , determinants of personaliity , personality traits in OB , types of personality
understanding-individual-behaviour.pptx
Human behavior is influenced by both internal and external factors. Individual behavior varies between people due to differences in internal forces like needs, motives, attitudes, beliefs, values, perceptions, personality, and emotions. Some key internal factors affecting individual behavior include needs which motivate people, motives which direct people towards fulfilling needs, and attitudes which are evaluative judgments that influence behavior. Understanding these internal forces helps managers effectively plan, organize, and control employee actions.
IMPLEMENTING.pptx
Individual behavior can be defined as a mix of responses to external and internal stimuli. It is the way a person reacts in different situations and the way someone expresses different emotions like anger, happiness, love, etc. Behavior is influenced by factors such as culture, attitudes, emotions, values, ethics, authority, and genetics. Perception and personality also influence individual behavior.
Concept of Organizational Behaviour
The document provides an introduction to organizational behavior. It defines OB as the study of human behavior in organizations. It discusses the key elements, importance, assumptions, levels, and contributing disciplines of OB. It also covers emerging trends, challenges, and models in OB. Specific topics summarized include attitudes, values, beliefs, and emotions.
Attitudes beliefs values ppt @ bec doms bagalkot mba
This document discusses attitudes, beliefs, and values. It defines attitude as having three components - cognitive, affective, and conative - and always being oriented toward an object. Attitudes can influence behavior and be influenced by behavior. Beliefs are associations between cognitive elements, while values represent modes of conduct that are preferable. The document outlines several theories of attitude change and discusses the role of cognitive consistency and dissonance in changing attitudes. It also defines societal values frameworks including human-nature orientation, time orientation, and activity orientation.
498971863-psychological notes on Attitude-Ppt-1.pptx
This document defines attitudes and discusses their components and formation. An attitude is a positive, negative, or mixed evaluation of an object expressed with a certain intensity. Attitudes have three main components: cognitive (beliefs about an object), affective (feelings toward an object), and behavioral (tendency to behave in a certain way regarding an object). Attitudes are formed through direct experience, association with other attitudes or objects, and influence from family, peers, neighborhood, economic status, occupation, and mass communication. They help with adjustment, ego defense, value expression, and understanding the world.
Organisational Attitude
This presentation comprises of different types of attitudes,attitude formation,characteristics and so on...
Attitude
Attitudes are evaluative statements that indicate one's feelings toward people, objects, events, or situations. Attitudes are complex and influenced by cognitive processes and experiences. They have cognitive, affective, and behavioral components. Attitudes are formed through classical and operant conditioning, vicarious learning from others, communication, and experiences. Theories of attitude formation include cognitive consistency theories like balance theory and congruity theory, and social judgment theories. Attitudes can be changed by providing information, influencing friends, communication, and addressing discrepancies, but prior commitments, strong commitments, publicly expressed attitudes, low credibility of the source, and insufficient information can act as barriers to attitude change.
Attitudes
This document discusses attitudes, including their meaning, components, formation, and change. An attitude is a psychological tendency to evaluate something favorably or unfavorably. Attitudes have three components - affect, behavioral intention, and cognition. They are formed through direct experience and social learning. Work-related attitudes like job satisfaction and organizational commitment can impact work behavior. Attitude change occurs through persuasion that considers target, source, message, and cognitive route characteristics. Barriers to changing attitudes include prior commitments, credibility issues, and insufficient information.
Attitudes
This document discusses attitudes, including their meaning, components, formation, and change. An attitude is a psychological tendency to evaluate something favorably or unfavorably. Attitudes have three components - affect, behavioral intention, and cognition. They are formed through direct experience and social learning. Work-related attitudes like job satisfaction and organizational commitment can impact work behavior. Attitude change occurs through persuasion that considers target, source, message, and cognitive route characteristics. Barriers to changing attitudes include prior commitments, credibility issues, and insufficient information.
Attitudes
This document discusses attitudes, including their meaning, components, formation, and change. An attitude is a psychological tendency to evaluate something favorably or unfavorably. Attitudes have three components - affect, behavioral intention, and cognition. They are formed through direct experience and social learning. Work-related attitudes like job satisfaction and organizational commitment can impact work behavior. Attitude change occurs through persuasion that considers target, source, message, and cognitive route characteristics. Barriers to changing attitudes include prior commitments, credibility issues, and insufficient information.
Attitude
This document discusses organizational attitudes. It defines attitudes as evaluative statements concerning objects, people, or events. Attitudes have three components - affective, behavioral, and cognitive. Common job attitudes include job satisfaction, job involvement, and organizational commitment. Attitudes are formed through social learning processes like classical conditioning, instrumental conditioning, and modeling direct experiences. Attitudes serve important functions like adjustment, ego-defense, value expression, and knowledge. Common methods to measure attitudes are Likert's method and Thurstone's scaling technique.
PERSONALITY AND ITS TRAITS IN ORGANISATIONAL BEHAVIOUR.pptx
Sure, here's a description for the concept of personality and its trait presentation:
**Personality:**
Personality refers to the unique pattern of thoughts, feelings, and behaviors that distinguish one individual from another. It encompasses various psychological characteristics that shape how individuals perceive and interact with the world around them. Personality is often viewed as relatively stable over time but can also be influenced by experiences, environments, and developmental factors.
**Trait Presentation:**
Trait presentation refers to the observable manifestation of personality traits in an individual's behavior, demeanor, and interpersonal interactions. Traits are enduring characteristics that predispose individuals to behave in consistent ways across different situations. Trait presentation can vary widely among individuals and is influenced by factors such as genetics, upbringing, culture, and personal experiences.
Trait presentation can be assessed and described using various frameworks, such as the Five-Factor Model (FFM), which includes dimensions such as openness, conscientiousness, extraversion, agreeableness, and neuroticism. Each person's unique combination of traits contributes to their distinct personality profile and how they are perceived by others. Understanding trait presentation can provide valuable insights into individual differences and inform interactions, relationships, and personal development efforts.
Attitude and Behavior for organizational behavior
It is a topic of Organizational Behavior. This presentation covers the topic of attitude and behavior, factors in attitude formation, attitude at workplace and ways of changing the attitude.
shraddha mishra-mba-hr-project-report
This document is an MBA HR project report on employee attitudes towards their organization at Kenana Sugar Company in UP, India. It contains an abstract, introduction, literature review, research methodology, and analysis sections. The introduction defines attitudes and their key features. It discusses the difference between attitudes, opinions, and beliefs. It also examines factors that influence attitude formation and methods of changing attitudes. The research methodology section outlines the sampling method, data collection tools, and limitations of the study. The analysis section presents and discusses the results of the employee opinion survey conducted with 180 respondents at Kenana Sugar Company.
HBO: WORK AND WORK ATTITUDES
This document discusses work and work attitudes. It defines work as something serious that one must do regularly to earn leisure time, while play is for fun and relaxation. Attitudes are formed by one's background, experiences, and the social class structure. Work attitude formation is influenced by culture and primary groups like family. The document discusses different types of work, elements of work like willpower and knowledge, ethics of work, factors affecting work efficiency like age and abilities, and changing concepts of work. Management is adjusting programs to address changing work situations.
TOPIC 2 ATTITUDE, BEHAVIOR, PERSONALITY AND VALUES.ppt
This document provides an overview of attitudes, personality, and values as they relate to organizational behavior. It defines attitudes and discusses the three components of attitudes: cognitive, affective, and behavioral. It summarizes the relationship between attitudes and behavior. It then describes different types of job attitudes like job satisfaction and organizational commitment.
The document also defines personality and discusses factors that shape personality like nature and nurture. It compares two major personality frameworks: the Myers-Briggs Type Indicator and the Big Five model. Finally, it contrasts terminal and instrumental values and describes frameworks for understanding cultural values.
Understand individual Behaviour.pptx
This document provides an overview of key concepts in organizational behavior, including a focus on individual and group behavior. It discusses the goals of organizational behavior as explaining, predicting, and influencing behavior in areas like employee productivity, absenteeism, turnover, job satisfaction, and workplace misbehavior. It also covers topics like attitudes and job performance, including the components of attitudes and the relationship between job satisfaction, productivity, absenteeism, turnover, customer satisfaction, organizational citizenship behavior, and workplace misbehavior. Additional sections discuss personality types, learning, perception, job involvement, organizational commitment, emotions, and managing generational differences and negative workplace behaviors.
Similar to Attitudes (20)
Positive thinking attitudes_and_beliefs_final_ppt_29.09.2011
Positive thinking attitudes_and_beliefs_final_ppt_29.09.2011
Attitudes beliefs values ppt @ bec doms bagalkot mba
Attitudes beliefs values ppt @ bec doms bagalkot mba
498971863-psychological notes on Attitude-Ppt-1.pptx
498971863-psychological notes on Attitude-Ppt-1.pptx
PERSONALITY AND ITS TRAITS IN ORGANISATIONAL BEHAVIOUR.pptx
PERSONALITY AND ITS TRAITS IN ORGANISATIONAL BEHAVIOUR.pptx
TOPIC 2 ATTITUDE, BEHAVIOR, PERSONALITY AND VALUES.ppt
TOPIC 2 ATTITUDE, BEHAVIOR, PERSONALITY AND VALUES.ppt
Attitudes
- 2. ATTITUDE IN ORGANISATIONAL BEHAVIOUR PRESENTED BY SIDDHARTH 57 YUVRAJ 55 AMIT 60
- 3. THE CONCEPT OF ATTITUDE An attitude is the behavior of a person/s with respect to a given objective like physical objectives, issues, ideas, events, people, etc in positive or negative way of responding.
- 4. CHARACTERISTICS OF ATTITUDE 1. VALENCE 2. MULTIPLEXITY 3. RELATION TO NEEDS 4. CENTRALITY
- 5. FUNCTIONS OF ATTITUDE 1. ADJUSTMENT FUNCTION 2. THE EGO-DEFENSIVE FUNCTION 3. THE VALUE-EXPRESSIVE FUNCTION 4. THE KNOWLEDGE FUNCTION
- 6. COMPONENTS OF ATTITUDE THERE ARE THREE COMPONENTS OF ATTITUDE 1. COGNITIVE 2. AFFECTIVE 3. BEHAVIOURAL
- 7. COGNITIVE It represents the beliefs of a person about an attitude of objective. It consists of the individual’s beliefs, perception & ideas about an objective.
- 8. AFFECTIVE It refers to the emotions associated with an attitude object. It basically consists of the feeling of a person has toward an attitude object.
- 9. BEHAVIORAL It is concerned with the way one intends to behave toward a particular attitude object. How the person wants to behave & what the person says about his behavior towards the object.
- 10. ATTITUDE FORMATION Here, a person’s beliefs about an object & the amount & type of information the person has about the object both contribute to the formation of an about the object. If a person has positive beliefs about an objective, the persons the person forms a positive attitude about it & vice versa.
- 11. FACTORS IN ATTITUDE FORMATION 1. Family 2. Reference groups 3. Social classes
- 12. ATTITUDES TYPES Most of the research in OB has been concerned with three attitudes… 1. Job satisfaction 2. Job involvement 3. Organisational commitment
- 13. 1. Job satisfaction A collection of positive and/or negative feelings that an individual holds toward his or her job.
- 14. 2. Job involvement Identifying with the job, actively participating in it, and considering performance important to self-worth.
- 15. 3. Organisational commitment Identifying with a particular organization and its goals, and wishing to maintain membership in the organization.