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CONSUMER
BEHAVIOR PROF: SACHIN PATRIKAR
ATTITUDE: CONCEPTS AND MODELS- COGNITIVE
DISSONANCE,
TRI-COMPONENT THEORY
AJINKYA
DESAI 19
RUPESH
KEDARE
41
NAZIM
AHMAD
60
NILESH
SABALE
72
COGNITIVE DISSONANCE
 Cognitive dissonance is the mental discomfort or stress
experienced by an individual who holds two or more
contradictory beliefs, ideas, or values at the same time .
 Cognitive dissonance is a concept related to self-
doubt when making decisions.
 Cognitive dissonance refers to a situation involving
conflicting attitudes, beliefs,
COGNITIVE
DISSONANCE
 This discomfort is triggered by a situation in which a
belief of a person clashes with new evidence
perceived by that person.
 For example , when people smoke (behavior) and
they know that smoking causes cancer (cognition) .
COGNITIVE DISSONANCE THEORY
 Festinger‘s cognitive dissonance theory suggest that we have an inner drive to
hold all our attitudes and beliefs in harmony & avoid dissonance.
 According to Festinger, we hold many cognitions about the world and
ourselves; when they clash, a discrepancy is evoked. Resulting in a state of
tension known as cognitive dissonance.
 As the experience of dissonance is unpleasant we are motivated to reduce or
eliminate it, and achieve consonance. (I .e . Agreement )
METHODOLOGIES FOR
REDUCE COGNITIVE
DISSONANCE
FORCED COMPLIANCE BEHAVIOUR
DECISION MAKING
EFFORT
REDUCING COGNITIVE DISSONANCE
BY Changing Our Behavior To Bring It In Line With Dissonance
Cognition.
By Attempting To Justify Our Behavior Through Changing Our
Cognitions.
By Attempting To Justify Our Behavior By Adding New
Cognitions.
ATTITUDE
It express an individual’s positive and
negative feeling about some objectives. It
descries an individual’s feeling, thoughts and
predisposition to act toward some object in
the environment.
1. Positive Attitude
2. Negative Attitude
 TRICOMPONENT
ATTITUDE MODEL
THREE MAJOR COMPONENTS ARE:
Cognitive
compone
nt
Affective
component
s
Behaviour
al/Conative
component
AFFECTIVE
COMPONENTS
• Those components of human attitude that reflect one’s
feeling of contentment, excitement, emotions, like and
dislike. Are known as affective components
 Example:
A consumer’s emotions, feelings, like and dislike about a
particular product or brand
BEHAVIOURAL/
CONATIVE
COMPONENT
• Act or Behave in certain way.
• Example:
I will avoid spiders in scream if I see one
COGNITIVE
COMPONENT
• People initially show their attitudes based on
their knowledge. Here no interaction with other
peop
Example:
I believe spiders are dangerous
ATTITUDE: CONCEPTS AND MODELS- COGNITIVE DISSONANCE AND TRI-COMPONENT THEORY ppt

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ATTITUDE: CONCEPTS AND MODELS- COGNITIVE DISSONANCE AND TRI-COMPONENT THEORY ppt

  • 2. ATTITUDE: CONCEPTS AND MODELS- COGNITIVE DISSONANCE, TRI-COMPONENT THEORY AJINKYA DESAI 19 RUPESH KEDARE 41 NAZIM AHMAD 60 NILESH SABALE 72
  • 3. COGNITIVE DISSONANCE  Cognitive dissonance is the mental discomfort or stress experienced by an individual who holds two or more contradictory beliefs, ideas, or values at the same time .  Cognitive dissonance is a concept related to self- doubt when making decisions.  Cognitive dissonance refers to a situation involving conflicting attitudes, beliefs,
  • 4. COGNITIVE DISSONANCE  This discomfort is triggered by a situation in which a belief of a person clashes with new evidence perceived by that person.  For example , when people smoke (behavior) and they know that smoking causes cancer (cognition) .
  • 5. COGNITIVE DISSONANCE THEORY  Festinger‘s cognitive dissonance theory suggest that we have an inner drive to hold all our attitudes and beliefs in harmony & avoid dissonance.  According to Festinger, we hold many cognitions about the world and ourselves; when they clash, a discrepancy is evoked. Resulting in a state of tension known as cognitive dissonance.  As the experience of dissonance is unpleasant we are motivated to reduce or eliminate it, and achieve consonance. (I .e . Agreement )
  • 6. METHODOLOGIES FOR REDUCE COGNITIVE DISSONANCE FORCED COMPLIANCE BEHAVIOUR DECISION MAKING EFFORT
  • 7. REDUCING COGNITIVE DISSONANCE BY Changing Our Behavior To Bring It In Line With Dissonance Cognition. By Attempting To Justify Our Behavior Through Changing Our Cognitions. By Attempting To Justify Our Behavior By Adding New Cognitions.
  • 8. ATTITUDE It express an individual’s positive and negative feeling about some objectives. It descries an individual’s feeling, thoughts and predisposition to act toward some object in the environment. 1. Positive Attitude 2. Negative Attitude
  • 9.  TRICOMPONENT ATTITUDE MODEL THREE MAJOR COMPONENTS ARE: Cognitive compone nt Affective component s Behaviour al/Conative component
  • 10. AFFECTIVE COMPONENTS • Those components of human attitude that reflect one’s feeling of contentment, excitement, emotions, like and dislike. Are known as affective components  Example: A consumer’s emotions, feelings, like and dislike about a particular product or brand
  • 11. BEHAVIOURAL/ CONATIVE COMPONENT • Act or Behave in certain way. • Example: I will avoid spiders in scream if I see one
  • 12. COGNITIVE COMPONENT • People initially show their attitudes based on their knowledge. Here no interaction with other peop Example: I believe spiders are dangerous