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Hr Issues In Virtual Organizations


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Hr Issues In Virtual Organizations

  1. 1. HR ISSUES IN VIRTUAL ORGANIZATIONS Presented by: Varun Nayyar 2020070010
  2. 2. WHAT IS VIRTUAL ORGANIZATION <ul><li>A virtual organization is a group of people that relies primarily or exclusively on electronic forms of communication to work together in accomplishing its goals. </li></ul><ul><li>Lipnack & Stamps suggest that any team which operates outside a 50 foot (15.25m) radius will demonstrate some of the characteristics of a virtual organization. </li></ul><ul><li>It can be any organization where regular face-to-face contact is difficult or impossible, due to: </li></ul><ul><li>Time zones, </li></ul><ul><li>shifts or schedules, </li></ul><ul><li>Geography </li></ul>
  3. 3. TYPES <ul><li>ALLIANCE ORGANIZATION </li></ul><ul><li>DISPLACED ORGANIZATION </li></ul><ul><li>TRULY VIRTUAL ORGANIZATION </li></ul>
  4. 4. ORIGIN
  6. 6. Modes of Working with Groups Same Time Different Time Same Place             Different Place         Traditional face-to-face meeting environment with or without technology   Team members communicate asynchronously using technology   Team members communicate asynchronously using technology   Participants join scheduled synchronous meetings with help of technology
  7. 7. DIFFERENCE <ul><li>Element_______ From_Traditional vertical___ _ To Virtual Network __ </li></ul><ul><li>Jobs - Narrow Duties - Broad Based Duties </li></ul><ul><li>Skills/Competencies - Functional Skills - Cross Functional Skills </li></ul><ul><li>Performance - Position/Job - System/Network </li></ul><ul><li>Structure - Command/ Control - Self Managed Virtual </li></ul><ul><li>- Functional Hierarchy </li></ul>
  8. 8. ADVANTAGES <ul><ul><li>Cost reduction </li></ul></ul><ul><ul><ul><li>Perform work in most cost-effective location </li></ul></ul></ul><ul><ul><ul><li>Reduce travel & accommodation expenses (NOT ELIMINATE!) </li></ul></ul></ul><ul><ul><ul><li>Lower real estate costs </li></ul></ul></ul><ul><ul><li>Productivity & Effectiveness </li></ul></ul><ul><ul><ul><li>Apply most appropriate resources (from anywhere) to job </li></ul></ul></ul><ul><ul><ul><li>Can schedule to follow-the-sun/around-the-clock </li></ul></ul></ul>
  9. 9. CONTD… <ul><ul><li>Improved Staff Satisfaction </li></ul></ul><ul><ul><ul><li>Opportunity to participate in projects they may not otherwise </li></ul></ul></ul><ul><ul><ul><li>Can build ongoing relationships/networks across business </li></ul></ul></ul>
  10. 10. HR ISSUES <ul><li>CAREER DYNAMICS </li></ul><ul><li>Recruitment </li></ul><ul><li>Human capital Vs Social capital </li></ul><ul><li>Variable Work Place </li></ul><ul><li>Less Chances of Promotion </li></ul>
  11. 11. PERFORMANCE MANAGEMENT <ul><li>Define Performance </li></ul><ul><li>Facilitate Performance </li></ul><ul><li>Encourage Performance </li></ul>
  12. 12. COMMUNICATION <ul><li>Informal Communication </li></ul><ul><li>Formal Communication </li></ul><ul><li>Language Issues </li></ul>
  13. 13. TRUST <ul><li>Lack of trust can be indicated by: </li></ul><ul><ul><li>Unwillingness to share information </li></ul></ul><ul><ul><li>Withdrawal of effort or just doing the minimum </li></ul></ul><ul><ul><li>Discounting others’ contributions </li></ul></ul>
  14. 14. LEADERSHIP
  15. 15. LEGAL ISSUES
  17. 17. KEY TO SUCCESS IS: <ul><li>10 percent technology </li></ul><ul><li>And </li></ul><ul><li>90 percent people </li></ul><ul><li>= </li></ul><ul><li>100 % success </li></ul>
  18. 18. How to Overcome? <ul><li>Schedules </li></ul><ul><ul><li>Need to identify INDIVIDUAL deliverables and deadlines </li></ul></ul><ul><ul><li>Need to include teleconferences, meetings, etc. for planning </li></ul></ul><ul><li>Consider language: </li></ul><ul><ul><li>Avoid “local terms” – select a team language </li></ul></ul><ul><ul><li>Avoid emotional terms – they can be misconstrued </li></ul></ul><ul><ul><li>Use “active skills” in verbal communication </li></ul></ul><ul><ul><li>Ensure proper respect is maintained for all team members </li></ul></ul>
  19. 19. CONTD… <ul><li>Building trust between members </li></ul><ul><ul><li>Keep the vision, purpose and values “front of mind” </li></ul></ul><ul><ul><li>Create key delivery dates (mini-milestones) </li></ul></ul><ul><ul><li>Ensure processes are executed and deal effectively with delivery failures </li></ul></ul><ul><ul><li>Share praise and recognition amongst team as appropriate </li></ul></ul><ul><ul><li>Team culture that everyone keeps their commitments </li></ul></ul>
  20. 20. CASE STUDY <ul><li>Objective: </li></ul><ul><li>To enhance the overall customer satisfaction & employee productivity. </li></ul><ul><li>Real Estate Consideration. </li></ul><ul><li>To reduce the need for sales and service employees to come into the office. </li></ul><ul><li>Launched its virtual office ‘Mobility Program’ in 1992. </li></ul>
  21. 21. CONTD… <ul><li>Similar arrangements came pouring in from other sales offices nationwide. </li></ul><ul><li>Results: </li></ul><ul><li>Employees loved mobility. </li></ul><ul><li>Customers loved it because sales people were more tuned into their needs. </li></ul>
  22. 22. SOME DO’s <ul><ul><li>Do devote time to building and maintaining relationships with those they lead over distance </li></ul></ul><ul><ul><li>Communication face to face at the beginning of the relationship </li></ul></ul><ul><ul><li>Have periodic planned and spontaneous visits to remote sites </li></ul></ul><ul><ul><li>Provide opportunities for representatives of remote sites to visit HQ periodically </li></ul></ul><ul><ul><li>Engage in small talk with distanced individuals in face to face settings and computer mediated exchanges </li></ul></ul><ul><ul><li>Notify long distance employees of news that impacts them at the same time you tell local employees </li></ul></ul><ul><ul><li>Be specific and detailed with directions given over email </li></ul></ul><ul><ul><li>Initiate follow-up phone calls to important email messages </li></ul></ul><ul><ul><li>Forward email messages only to relevant parties </li></ul></ul><ul><ul><li>Delete unnecessary parts of emails before forwarding or replying </li></ul></ul>
  23. 23. DON’TS <ul><li>Deliver bad news via email </li></ul><ul><li>Use local colloquialisms with foreigners especially in email </li></ul><ul><li>Use email to discuss emotionally charged issues (e.g. disagreements) </li></ul><ul><li>Assume that one an email is sent, it will be read an understood </li></ul><ul><li>Always travel to remote sites or expect remote individuals to always travel to you – mix it up </li></ul><ul><li>Disclose pertinent information to local individuals before distanced individuals </li></ul><ul><li>Assume meanings are shared </li></ul><ul><li>Allow email to completely replace phones and teleconferences </li></ul>
  24. 24. THANK YOU