Assertive Communication Skills: How To Be Assertive Without Losing Your Cool
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Having assertive communication skills means being able to stand up for what you believe in without resorting to threats or any other form if disrespect. This article shows you how to achieve that.
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Anger Management
The document discusses anger management. It states that anger is a normal human emotion, but it can become destructive if not kept under control. The key to anger reduction is knowing yourself and learning to manage anger constructively. Work situations can often produce anger due to interpersonal relationships and competing interests, so managing anger well is important.
Session 3 overcoming some obstacles ( SMS )
The document discusses communication apprehension, which refers to the fear of communication. It identifies two types of communication apprehension: trait apprehension which is a general fear of communication, and state apprehension which refers to fear specific to a given situation. Factors that can increase communication apprehension are discussed such as the degree of evaluation, unpredictability, and dissimilarity in a situation. Theories for managing communication apprehension include cognitive restructuring, systematic desensitization, and skill acquisition. Suggestions are provided for empowering apprehensive communicators such as practicing active listening and speaking to one person at a time.
Anger Management
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19. assertion and negotiation tool to conflict mgmt
Assertion involves clearly communicating your desires and feelings, especially in situations that are important to you. Failing to speak up when something is unimportant is not necessarily unassertive. Passive behavior is failing to speak up, while aggression involves being offensive. Assertion lies between these extremes, making your perspective known directly but respectfully. Fear often underlies passive, aggressive and passive-aggressive behaviors. Anger management techniques include controlling your breathing, counting, challenging irrational thoughts, and developing strategies to address real versus imagined fears. Building assertion skills involves clearly stating your perspective while acknowledging others' views to find a resolution.
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