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How To Be Assertive At Work Without Being Rude
- 1. How To Be Assertive At Work Without Being Rude, Aggressive, or a Jerk
- 2. Who Is Assertiveness For?
- 3. Professionals and business-people who want to speak up… …To be more confident, be a better leader, get unstuck, feel appreciated, and be more successful. AssertiveWay.com
- 4. Do You Face These Problems?
- 5. Do You Experience These Work Challenges? AssertiveWay.com
- 6. Feel underappreciated, undervalued and not recognized for your hard work? AssertiveWay.com
- 7. Do you often find yourself quiet in situations where you wish you had said something? AssertiveWay.com
- 8. Ruminate and replay responses over and over in your mind? AssertiveWay.com
- 9. Feel conflicted between speaking up and being a decent nice person? AssertiveWay.com
- 10. Afraid of sounding mean, aggressive or rude when you stand up for yourself? AssertiveWay.com
- 11. Find it hard to ask for what you want? AssertiveWay.com
- 12. Want to feel in control over your career and time? AssertiveWay.com
- 13. Missing out on opportunities at work because others don’t notice you? AssertiveWay.com
- 14. Do You Feel These Emotional Challenges? AssertiveWay.com
- 21. Non-Assertiveness may the reason for your frustrations! AssertiveWay.com
- 22. What Will You Learn in this Guide? AssertiveWay.com
- 23. Understand what assertiveness means and how it can help you Recognize your communication style Identify what triggers your non-assertive behavior Adopt an assertive body language Develop 20 assertiveness strategies You Will … AssertiveWay.com
- 24. Content Assertiveness Benefits Assertiveness Meaning 4 Communication Types 5 Assertive Beliefs Assertive Body Language Assertive Expressions 20 Assertiveness Strategies Next Steps AssertiveWay.com
- 31. Be a Better Leader 6 AssertiveWay.com
- 37. Gain Influence & Power AssertiveWay.com 12
- 39. Feel Positive & Happy AssertiveWay.com 14
- 40. Easily Give & Receive Feedback 15 AssertiveWay.com
- 41. Get What You Want 16 AssertiveWay.com
- 43. Now that you know the benefits, let’s clarify what Assertiveness means… AssertiveWay.com
- 44. What Does Assertiveness Mean & Is it a Skill? AssertiveWay.com
- 45. What is Assertiveness? It is the ability to express and defend your needs, feelings, rights, desires, requests in a calm and respectful way AssertiveWay.com
- 46. What is Assertiveness? It’s about being thoughtful without holding back. Firm, decisive, powerful, and respectful. AssertiveWay.com
- 47. Assertiveness is NOT: Extroverted Rude or Mean Pushy AssertiveWay.com
- 48. You CAN be introverted and assertive
- 49. Assertiveness can Be Learned! Because it is a skill AssertiveWay.com
- 50. You don’t need to be assertive all the time... AssertiveWay.com
- 51. When To Be Assertive? AssertiveWay.com
- 52. When you feel guilty or shameful about an interaction AssertiveWay.com
- 53. When you feel resentful, overwhelmed, stressed or confused AssertiveWay.com
- 54. When you lead
- 55. Networking & speaking in public AssertiveWay.com
- 56. When you have people-please tendencies AssertiveWay.com
- 57. When you want to ask for something AssertiveWay.com
- 58. When you want to say ”No” AssertiveWay.com
- 60. When you express opinions or feelings AssertiveWay.com
- 61. When you give and receive feedback AssertiveWay.com
- 62. When others take advantage of you AssertiveWay.com
- 63. The 1st step to be assertive is to recognize your communication style… AssertiveWay.com
- 64. There are 4 Communication Types AssertiveWay.com
- 65. There are 4 Main Communication Types Passive Aggressive Passive-aggressive Assertive AssertiveWay.com
- 66. Passive Communicators • Don’t express opinions • Find it hard to make decisions on their own • Over justify actions • Say ”sorry” a lot • Avoid criticism & feedback • Deny compliments • Are people-pleasers • Don’t ask for help • Don’t make requests • Don’t express themselves • Crave acceptance • Guilty, resentful, stressed • Feel like a victim • Fear rejection • Have low confidence AssertiveWay.com
- 67. Aggressive Communicators • Don’t listen to others • Interrupt often • Always want to be right • Force decisions on others • Give harsh criticism • Don’t give recognition or compliments • Express themselves but disrespect others in the process • Use control & command • Are demanding • Act hostile • Use insults and accusations • Fear losing control over others AssertiveWay.com
- 68. Passive-Aggressive Communicators • Are vague • Over justify actions • Blame others • Use excuses • Deny aggression • Expect others to recognize their sacrifices • Use the silent treatment • Don’t express themselves directly • Manipulate to get what they want • Guilty, resentful, stressed • Feel like a victim • Fear rejection • Have low confidence AssertiveWay.com
- 69. Assertive Communicators • Know and protect their boundaries and priorities • Are deliberate about choices • Disagree openly • Have their own opinions • Listen to others • Take responsibility over their actions • Give and receive feedback & praise effectively • Say ”No” • Ask for what they want • Express confidence • Respect others & themselves • Are not rude or manipulating AssertiveWay.com
- 70. Aggressive Communicators • Don’t listen to others • Interrupt often • Always want to be right • Force decisions on others • Give harsh criticism • Don’t give rec ognition or compliments • Express themselves but disrespect others in the process • Use control & command • Are demanding • Act hostile • Use insults and accusations • Fear losing control over others Assertive Communicators • Know and protect their boundaries and priorities • Are deliberate about choices • Disagree openly • Have their own opinions • Listen to others • Take responsibility over their actions • Give and receive feedback & praise effectively • Say ” No” • Ask for what they want • Express confidence • Respect others & themselves • Are not rude or manipulating Passive Communicators • Don’t express opinions • Find it hard to make decisions on their own • Over justify actions • Say ” sorry” a lot • Avoid criticism & feedback • Deny compliments • Are people-pleasers • Don’t ask for help • Don’t make requests • Don’t express themselves • Crave acceptance • Guilty, resentful, stressed • Feel like a victim • Fear rejection • Have low confidence Passive-Aggressive Communicators • Are vague • Over justify actions • Blame others • Use excuses • Deny aggression • Expect others to recognize their sacrifices • Use the silent treatment • Don’t express themselves directly • Manipulate to get what they want • Guilty, resentful, stressed • Feel like a victim • Fear rejection • Have low confidence
- 71. Which communication style is yours? AssertiveWay.com
- 72. Your communication style may be different depending on the other person… AssertiveWay.com
- 74. Very close Friend Boss Employee Medium close Colleague Investor Client Distant Vendor Store clerk AssertiveWay.com Your Assertiveness Style Varies by Relationship Closeness
- 75. Your Assertiveness Style Varies by Authority Level High Authority CEO Boss Medium Authority Colleague Client Low Authority Employee Friend AssertiveWay.com
- 76. Get the training for this presentation at: https://assertiveway.aweb.page/get ahead
- 77. The 2nd step to become assertive is to get the right mindset… AssertiveWay.com
- 79. How to Be More Assertive? AssertiveWay.com
- 81. “I deserve to be happy and I am in charge of my happiness" 1 AssertiveWay.com
- 82. “I am not better or worse than others” 2 AssertiveWay.com
- 83. “It's ok to fail, make mistakes and change my mind” 3 AssertiveWay.com
- 84. “I am free to do whatever I want, and to assume the consequences” 4 AssertiveWay.com
- 85. “My needs, desires and feelings are important” 5 AssertiveWay.com
- 86. The 3rd step to become assertive is to adopt the right body language… AssertiveWay.com
- 88. Use Assertive Body Language AssertiveWay.com
- 89. Assertive Body Language Elements POSTURE EYE HANDS HEAD VOICE Open, Arms to side Relaxed eye contact Open, visible, palms up Centered, not tilted Conversational, firm AssertiveWay.com
- 91. Eye Contact Passive Aggressive Assertive AssertiveWay.com
- 93. Head Position Passive Aggressive Assertive AssertiveWay.com
- 94. Voice Volume & Type Passive Aggressive Assertive AssertiveWay.com
- 96. Body Position Passive Aggressive Assertive AssertiveWay.com
- 99. The 4th step to become assertive is to adopt the right expressions… AssertiveWay.com
- 101. Passive Maybe… I think … Perhaps… Kind of Only if it’s ok with you That’s fine Whatever works for you I don’t know if it is a good idea but … AssertiveWay.com
- 102. Aggressive Forget it Let me tell you why you did that… I am right Do as I say You are wrong You’re stupid This is how it will be done AssertiveWay.com
- 103. Assertive Could you… I understand your perspective and… I feel… My priority is… Why did you do this? Could you clarify this? I think, I need, I want… AssertiveWay.com
- 104. Get other free resources to help you be more assertive: https://assertiveway.com/free
- 105. The 5th step to become assertive is to adopt the 20 Assertive Strategies… AssertiveWay.com
- 107. Learn 20 Assertive Strategies in these 4 areas Manage Negative Emotions Be Curious Express Yourself Avoid Weak AssertiveWay.com
- 108. Part A Manage Your Negative Emotions AssertiveWay.com
- 110. Identify your negative emotions 2 AssertiveWay.com
- 111. Question where they come from 3 AssertiveWay.com
- 112. Manage your negative emotions 4 AssertiveWay.com
- 113. Manage your Negative Emotions Journal your communication challenges Identify your negative emotions Question where they come from Manage your negative emotions AssertiveWay.com
- 116. Don’t get defensive or blame 6 AssertiveWay.com
- 120. Question “should”, “must”, “have” 10 AssertiveWay.com
- 121. Be Curious Listen actively Don’t get defensive or blame Investigate criticism Ask clarifying questions Use “And” not “But” Question “should”, “must” and “have to” AssertiveWay.com
- 124. 12 Share your ideas, feelings & desires AssertiveWay.com
- 126. 14 AssertiveWay.com
- 127. 15 Use “If … then …” to communicate consequences AssertiveWay.com
- 128. Express Yourself Share your intentions Share your ideas, feelings and desires Use “I” statements Use “When … then I ….” Use “If … then …” to communicate consequences AssertiveWay.com
- 129. Part D Avoid Weak Language AssertiveWay.com
- 130. 16 Don’t say ”sorry” all the time AssertiveWay.com
- 131. 17 Don’t hesitate with “Maybe”, “I’m not sure…”, ”I might be wrong…” AssertiveWay.com
- 132. 18 Don’t over justify, keep it short AssertiveWay.com
- 134. 20 Use broken record technique AssertiveWay.com
- 135. Avoid Weak Language Don’t say ”sorry” all the time Don’t hesitate with “Maybe”, “I’m not sure…”, ”I might be wrong…” Don’t over justify. Keep it short Complete your sentences Use broken record technique AssertiveWay.com
- 136. 20 Assertive Strategies Manage your Negative Emotions Journal your communication challenges Identify your negative emotions Question where they come from Be Curious Listen actively Don’t get defensive or blame Investigate criticism Ask clarifying questions Use “And” not “But” Question “should”, “must” and “have to” Express Yourself Share your intentions Share your ideas, feelings and desires Use “I” statements Use “When … I ….” Use “if … then …” Avoid Weak Language Don’t say ”sorry” all the time Don’t hesitate Don’t over-justify Complete your sentences Use broken record technique AssertiveWay.com
- 137. Get other free resources to help you be more assertive: https://assertiveway.com/free
- 138. Next Steps & Key Takeaways AssertiveWay.com
- 139. ”The duty to ourselves is greater than that we owe others” Louisa May Alcott AssertiveWay.com
- 140. Key Takeaways on How to Be Assertive Non-assertive communication leads to many emotional and work problems Assertiveness is about expressing your opinions, needs, desires and feelings with confidence, is not about being rude or extroverted, and is a skill that can be learned Assertiveness can boost confidence, happiness and your career There are 4 communication types: passive, aggressive, passive-aggressive and assertive Your assertiveness varies with the relationship closeness and the authority level Assertive type believes in their value, in equality, in taking care of themselves and in their ability to change their happiness To be assertive, manage your negative emotions, be curious, express yourself and avoid weak language Use assertive body language: open posture, relaxed eye contact, open hands, centered head, firm and conversational voice Adopt assertive expressions Get the full training for this presentation here Visit www.assertiveway.com and signup for courses, weekly newsletter or check out blog/videos AssertiveWay.com
- 141. Thank you for letting us serve you! AssertiveWay.com
- 143. Get other free resources to help you be more assertive: https://assertiveway.com/free