Land hospitality role with strong customer service
1. ANGIELYN E. AÑONUEVO
Curriculum Vitae Block 626 Yishun Street 61#05-97 Singapore
Contact No. +65 83760516
Email address: angielyn.anonuevo@yahoo.com
To become a part of a tourist class company where I can practice and share my craft, experiences and skills
and in transition, I can grow and extend my learning and eventually becoming an asset to the company.
Abilities
Excellent communication and guest/employee relations skills.
Excellent proactive attitude to work.
Proven track record in delivering quality dining service.
Strong ability to provide effective leadership to achieving desired goals.
Remarkable organizational and time management skills.
Remarkable ability to work a varied schedule, including weekends, holidays and evenings.
Exceptional knowledge and understanding of food, beverage, and labor objectives.
Uncommon ability to set an appropriate image and role model that represents the image and work style that is reflective
of the hotel's values and culture.
Great ability to promote excellent quality, customer service, cleanliness and safety.
Profound ability to hire and train new and existing employees to perform efficiently and effectively.
Key Skills Time management skills, People management skills, interpersonal communication skills, verbal
communication skills, Strategic Thinking, Creative thinking skills, Organizational skills, Decision
making skills,
Basic Programmes: Windows 7, Microsoft Office, world, excel
Education
2004-2008 BS Hotel and Restaurant Management University of the Cordilleras
Prior Employment
2. November 5 2014 December 5 2015
Supervisor at Everything Nice coffee and cake shop UG SM city Baguio
Ensuring that the outlet is fully prepared for business daily prior to the opening
Ensuring that mis en place for each service is completed on time.
Monitors food preparation to ensure timely and proper dispatching of food.
Checks the quality and presentation of food to be served.
Greets all customers, making most efficient use of tables.
Checks and monitors customer satisfaction at all times.
Take note of any customer’s comments, compliments or request, dealing with them directly in the first instance if possible,
and informing the General Manager
Resolves customer’s complaints in a professional and fair manner.
Checks the availability and quantity of products on a regular basis
Checks the accuracy of the serving size or portioning of the menu items.
Identifies the stocks needed for the week
Makes the request for purchase of the stock needed.
Prepare the requisition of stocks requirement on a daily basis
Monitors the food handlers to ensure proper preparation of food to be served based on standard and presentation.
Checks the outlet on a regular basis to ensure that cleaning schedule, sanitary, and cleanliness standards are being
followed at all times.
Submits the daily sales report and other requirements of the accounting section.
Prepare reports and keeps records of finances of the outlet for submission to the accounting section.
Coordinates with the accounting section regarding the daily sales report and expenses of the outlet.
February 2013 to February 2014
On call trainee cashier at the le chef at the manor camp john hay Baguio city
Receive payment by cash, check, credit cards vouchers to automatic debits.
Issue receipts, refund, , credits or change due to customers.
Count money in cash drawers at the beginning of shift to ensure that the amounts are correct and there is adequate
change.
Greet customers entering establishment
Establish or identify prices of goods service or admission and tabulate bills using
Calculator, cash registers, or optical price scanners.
Cashiers have to keep a record of how much money they had when they opened the store, how much money is earned
when they closed the store, and the amount of change in a register drawer for the purpose of finding out when they are
required to restock the change.
29 May 2012 Management trainee, Suki Group of Restaurant Singapore
28 Nov 2012 Singapore, Singapore
Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Collect payments from customers.
3. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Take orders from patrons for food or beverages.
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
Prepare checks that itemize and total meal costs and sales taxes.
Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
Present menus to patrons and answer questions about menu items, making recommendations upon request.
Inform customers of daily specials.
Clean tables or counters after patrons have finished dining.
Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
Explain how various menu items are prepared, describing ingredients and cooking methods.
Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing
coffee. Stock service areas with supplies such as coffee, food, tableware, and linens. Garnish and decorate dishes in
preparation for serving.
Fill salt, pepper, sugar, cream, condiment, and napkin containers.
Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
2009 to 2011Store Manager, Mr. Ramyun Convenience Shop
Introduced store sales and discounts to attract customers.
Evaluated costs of products.
Arranged schedules of staff during peak hours.
Managed the ordering and scheduling of supplies.
Ensured cleanliness in the working areas of the Store.
Human Resources, specifically: recruiting, performance management, and schedule workplace scheduling
Store business operations, including managing profit and loss, facility management, safety and security and banking,
reassuring bank deposits are accurate
Product management, including ordering, receiving, price changes, handling damaged products, and returns
Team Development, facilitating staff learning training, and development
Problem solving, handling unusual circumstances
To understand the customer service principles
To handle problems and questions to customers
June – Aug 2009 ESL Teacher, Junior Care and Share
Responsible for teaching English literature, rhetoric, and grammar to Koreans students.
Worked with students for whom English is a second language, teaching classes and coordinating field trips and lab
activities to promote fluency in the use of English in writing and reading it.
4. 2008 – 2009 Ticketing Clerk, John Hay Management Corporation
Responsible for compiling information to tickets for transmittal, corrects any errors, files copies of completed tickets
using electronic equipment
Management Trainee FB-RM-102C-0 Follow and Beverage Safety and Hygiene Policies
July 26, 2012 Cairhill Community Club, 1 Antony Road Singapore
600 Hrs. On–The–Job Training a Residence, Baguio City
#17 Julian Felipe StreetBrgy. Lualhati, Bagui
Banquanagement and Operation with Catering Services
University of the Cordilleras HRMT Function HallOctober 27 – December 14, 2009
Catering toBridal Programs
First Tourism and Hotel Restaurant services Congress Baguio City July 8,2006
Current Challenges in the Tourism Sector Tour Packaging and Tour Guiding
Ethical Issues in the Tourism Industry
First Tourism and Hotel Restaurant services Congress Baguio City July 8, 20005
First Tourism,Hotel and restaurant Services(HRS) Congress
First Tourism and Hotel Restaurant services Congress Baguio City July 8, 2006
Quantity and Quality Food Production and Service
University of The Cordilleras Function hall Legarda Baguio City July 21- August 27, 2005
Personal Particulars
Age : 29
Date of Birth : 29January 1987
Nationality : Filipino
Permanent Residence : Philippines
Gender : Female
Marital Status : Single
References
Rence Joy M. Abad
Treasury and Investment Officer
John Hay Management Corporation
Camp John Hay, Baguio City
(074) 444 - 58 - 23
