1. Jessica D. Guardo
Navygate Tourist club Abu dhabi– UAE
Mob:0566362519
Email: guardojessica@yahoo.com
ASSOCIATE IN HOTEL AND RESTAURANT MANANGEMENT
OBJECTIVE
Seeking a career opportunity where I can apply for any open position and expand my knowledge pertainingto my field and
improvinginterpersonal for my mutual benefits.
WORK EXPERIENCE
BARISTA @ VERTIGO CAFÉ LOUNGE
Liwa street Abu Dhabi UAE (Jan 2015 up to Dec 2015)
Duties & Responsibilities:
 Greet customers as they arrive,ask for their coffee preferences and take orders.
 Interview customers to determine justhow they prefer their coffee i.e. lightor strong.
 Serve prepared food items such as muffins and bagels.
 Initiateand indulgein dialoguewith customers as partof customer services.
 Providelimited information to customers on how the coffee is prepared.
 Prepare coffee in front of the customers and take any inputin a positivemanner.
 Serve hot coffee quickly and efficiently.
 Providecustomers information aboutdeals and new food and beverage items .
 Describemenu items to customers in a bid to increasesales.
 Process cash and creditcard payments through the POS.
 Ensure the cleanlinessand sanitation of the work area.
 Make surethat coffee mugs and plates are clean.
 Ensure that the coffeemaker is in perfect workingcondition atall times.
 Make surethat coffee brewing equipment is cleaned,sanitized and maintained properly on a constantbasis.
 Make surethat all coffee blends are availableatall times.
 Comply with health, safety and hygiene guidelines and regulations.
BARISTA @ LA BRIOCHE COFFEE SHOP AND RESTAURANT
Abu Dhabi United Arab Emirates (May 2011 up to May 2013)
Duties & Responsibilities:
 Welcomes customers by determining their coffee interests and needs.
 Educates customers by presenting and explainingthecoffee drink menu; answeringquestions.
 Sells coffees and coffee grindingand brewing equipment by explainingdifferences in coffee beans and coffee prepar ation
machines;demonstrating how brewing equipment operates.
 Prepares and sells coffeedrinks by followingprescribed recipes and preparation techniques for coffee drinks,such as,
espresso,espresso lungo,café latte, and cappuccino.
 Generates revenues by attractingnew customers; definingnew and expanded services and products.
 Maintains inventories by replenishingcoffee bean supply;stockingcoffee brewing equipment; maintainingsupplies,
pastries,and cookies for coffee bar.
 Maintains safeand healthy work environment by followingorganization standardsand sanitation regulations.
 Improves quality results by studying,evaluating,and re-designingprocesses;implementing changes; maintainingand
improvingthe appearanceof the store and coffee bar.
 Updates job knowledge by participatingin educational opportunities;readingcoffee, retail trade, and food service
publications;maintainingpersonal networks.
SALES CLERK @ SM MANILA DEPARTMENT STORE
SM Manila Philippines (May 2008 up to May 2009)
Duties & Responsibilities:

2.  Welcome customers,maintain knowledge and help them with the selection of merchandise.
 Arrange shoppingcarts.
 Communicate information regardingproductavailability,ingredients and nutritional information.
 Answer the telephone in a pleasantand caringway.
 Participatein countingstore’s physical inventory.
 React to all concerns of customers quickly with a sense of importance.
 Maintain cleanlinessof store.
 Uphold predefined customer servicestandards.
 Handlecash,change and operate the cash register.
 Ensure stock levels on the sales floor aremaintained continually.
 Organizemerchandisepricing,signageand coding.
(OJT) WAITRESS / FOOD ATTENDANT @ OASIS BEACH RESORTS
CARRASCAL SURIGAO DEL SUR PHILS. (Nov 2009 up to Jan 2010)
Duties & Responsibilities:
 Present menus to patrons and answer questions about menu items, makingrecommendations upon request.
 Take orders from patrons for food or beverages.
 Write patrons' food orders on order slips,memorize orders, or enter orders into computers for transmittal to kitchen staff.
 Serve food or beverages to patrons,and prepare or serve specialty dishes attables as required.
 Prepare tables for meals, includingsettingup items such as linens,silverware,and glassware.
 Remove dishes and glasses fromtables or counters, take them to kitchen for cleaning.
 Perform cleaningduties,such as sweepingand mopping floors,vacuumingcarpet, tidyingup server station,taking out
trash,or checkingand cleaningbathroom.
 Garnish and decorate dishes in preparation for serving.
 Fill salt,pepper, sugar,cream, condiment, and napkin containers.
 Inform customers of daily specials.
SEMINAR & TRAINING ATTENDED
 RMK Experts Vocational Training Services (Essential Food Safety Record of Attendance)
Abu Dhabi Food Control Authority, May 5, 2015
 ZRC Training Center (Personal Life Savings Appliances / Fire Fighting / Emergency Situation)
Abu Dhab, UAE, November 18 to 25,2013
SKILLS / QUALIFICATION
 Latte Arts, Makingany kinds of Hot and Cold Beverage
 Cocktail GarnishingTechniques
 Teachable, fast-learner,and ableto do multi task
 Open minded/have flexiblecommunication skills
 Great senseof responsibility
 Sellingto Customer
 Sense of urgency
 High energy level
 Organizational ability
 Customer serviceorientation
 Communication skills
 Team member
 Honesty, reliability and integrity
EDUCATIONAL BACKGROUND
Associate in Hotel and Restaurant Management
Surigao del Sur State University (2009 – 2010)
Cantilan Surigao del Sur Philippines