The document outlines the vision and implementation of a Learning Resource Management (LRM) system at an American public university providing 100% online education. It emphasizes enhancing the student experience through personalized interactions, support, and engagement while addressing challenges in technical and business aspects. Key strategies include phased rollout planning, collaborative requirements gathering, and early engagement with user acceptance testing.

1. B R I N G I N G L R M T O L I F E
A M E R I C A N P U B L I C U N I V E R S I T Y S Y S T E M

2. A G E N D A
Who
The Context
Why
The Big Vision
How
The Implementation
What
The Impact

3. T H E C O N T E X T
W H O

4. A B O U T T R A C Y
• Worn many hats in academia:
• Quality Manager
• Director of Admissions
• AVP, Transfer Students
• AVP, Enterprise Content
Management
• AVP, New Business
Operations

5. A B O U T A P U S
• Founded in 1991
• Two universities
• 100% online
• Monthly starts
• 190 accredited programs

6. A B O U T O U R
C O M M U N I T Y
• 100,000+ active students
• Working adults with transfer credits
• 53% active duty military
• All 50 states + 100 countries
• Across the educational spectrum:
• Associate’s: 21%
• Bachelor’s: 59%
• Master’s: 20%
• 1,750 faculty members

7. T H E B I G V I S I O N
W H Y

8. O U R N E E D S
Qualitative
Enhance the student
experience
Quantitative
Drive student success

9. O U R V I S I O N
• More meaningful and
personalized interactions
with students
• More support when
students need it
• More student engagement
outside academics
• More staff satisfaction

10. O U R C H O I C E
• LRM empowers:
• Students to access tailored
info and connections at
each stage
• Staff to access real-time
info on student goals,
activities, and progress
• Students and staff to
engage on a more
personal level

11. T H E I M P L E M E N TAT I O N
H O W

12. P L A N N I N G
Plan A
Replace Virtual Campus
Plan B
Phased Rollout

13. T E C H N I C A L
• Intensive discovery
• Collaborative requirements
gathering
• Iterative design
• Comprehensive UAT
• Controlled release
management
• Go-live!

14. P E O P L E
• Students
• Staff

15. T H E I M PA C T
W H A T

16. C H A L L E N G E S
• Technical
• Business

17. O U T C O M E S
• Collaborating with Fidelis
• Staff satisfaction
• Student experience

18. O N E M O R E T H I N G …

19. T R A C Y ’ S T I P S
• Early engagement with UAT
and training teams
• Project manager + program
manager
• Early adopters
• Increased integration testing
• Improved scoping + analysis
• Minimize project team
turnover