App portal 2015: Universal Enterprise App Store
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There is growing demand to have applications delivered in a seamless, unified experience; to any device, at any time, and from any location. IT must balance governance, compliance risk, and supportability with providing a consumer-like experience to enterprise employees. The latest release of Flexera Software’s App Portal, the universal enterprise app store, bridges the divide between employees and IT needs, and provides simple and universal delivery of enterprise applications. Learn how Flexera Software’s App Portal is a unique solution which: • Increases governance, efficiency, and employee satisfaction by adding the app store to your IT service catalog • Improves the user experience with a single universal app store for both desktop and mobile apps • Unifies back end systems to automate the entire process and deliver applications to users faster • Reduces software costs with tighter alignment with Software License Optimization
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App portal 2015: Universal Enterprise App Store
- 1. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential1 App Portal 2015: Delivering the Unexpected The Universal Enterprise App Store that Bridges the Divide Between Employees and IT
- 2. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential2 Todays Presenters TDavis@Flexerasoftware.com Timothy Davis Product Marketing Manager Flexera Software Mark Bradley Senior Product Manager Flexera Software MBradley@Flexerasoftware.com @TimothyToday
- 3. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential3 ConsumerizationIT as a Service Mobile Desktop VirtualizationContinuous Migrations App Virtualization IT ResponsivenessApps Updated Annually Service Level Agreements Complex Environments IT Challenges
- 4. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential4 IT Challenges: Mobile • Employees have more than one device they need apps for
- 5. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential5 IT Challenges: Mobile • Employees have more than one device they need apps for • Adoption of Enterprise Mobility Management solutions of Enterprises plan to invest more in mobile technologies in the next 12-18 months. Source: IDC The State of Mobile Devices Within the Enterprise in 2014 61%
- 6. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential6 IT Challenges: Mobile • Employees have more than one device they need apps for • Adoption of Enterprise Mobility Management solutions • Control apps and deliver the same service levels as desktop "Apps downloaded from public app stores for mobile devices disrupt IT security, application and procurement strategies" Ian Finley, Research VP at Gartner Source: Gartner Says That by 2017, 25 Percent of Enterprises Will Have an Enterprise App Store
- 7. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential7 Software Request
- 8. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential8 Universal App Store
- 9. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential9 “By 2017, 25 percent of enterprises will have an Enterprise App Store for Managing Corporate- Sanctioned Apps on PCs and Mobile Devices.” - Gartner Greater negotiating leverage with app vendors Greater control is only possible if the enterprise app store is widely adopted. Challenge: Universal Enterprise App Store Greater control over the apps used by employees Greater control over software expenditures
- 10. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential10 Enterprise App Store App Portal simplifies software provisioning, lowers costs and raises user satisfaction For the end user • What they need, when they need it • My Apps - easy to get, easy to give back software For the business • License compliance, enforcement, leasing, and reclamation • Multilevel, conditional, business facing approval workflow • Accelerates new technology adoption For IT • Governance over software assets • Automation of repetitive, mundane processes • Integration with current systems
- 11. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential11 Client Management Mobile Management Virtual Desktop Management IT Service Management Universal Enterprise App Store Packaging – Automation – Compliance – Governance
- 12. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential12 Client Management Mobile Management Virtual Desktop Management IT Service Management Universal Enterprise App Store Packaging – Automation – Compliance – Governance
- 13. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential13 NEW Support for Mobile Apps • Universal enterprise app store for desktop and mobile apps – Recommend apps for mobile devices – Request mobile apps from desktop – Supports internally built and public store apps (iOS & Android) – AirWatch® by VMware Enterprise Mobility Management™ Integration • Shop the app store from mobile devices – Browse and request mobile apps – Simple request and documentation
- 14. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential14 Shop the app store from mobile devices
- 15. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential15 Use Case – Mobile Application Management Problem • Confusing and time-consuming to request apps for different devices • There are millions of apps on public app stores and employees do not know which apps are approved for use in the enterprise • Apps downloaded from public app stores open IT to increased risk
- 16. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential16 Use Case – Mobile Application Management Problem • Confusing and time-consuming to request apps for different devices • There are millions of apps on public app stores and employees do not know which are approved for use in the enterprise • Apps downloaded from public app stores open IT to increased risk Solution Stock the enterprise app store with authorized Apple iOS and Android mobile apps to provide a single checkout process that intelligently deploys the right app to the right device. Recommends apps for the users other devices, so employees can request an application once and have it deployed to their desktop, tablet or phone at the same time.
- 17. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential17 Example:
- 18. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential18 New IT Service Management Integration • App Portal Interface Integrated with the Service Desk – Single user experience for requesting IT services
- 19. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential19 New IT Service Management Integration • App Portal Interface Integrated with the Service Desk – Single user experience for requesting IT services
- 20. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential20 New IT Service Management Integration • App Portal Interface Integrated with the Service Desk – Single user experience for requesting IT services • Delegate Approvals to ITSM Workflows – Flexible to meet the needs of unique customers – Leverages their investment in existing approval workflows
- 21. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential21 New IT Service Management Integration • App Portal Interface Integrated with the Service Desk – Single user experience for requesting IT services • Delegate Approvals to ITSM Workflows – Flexible to meet the needs of unique customers – Leverages their investment in existing approval workflows • Automatically Creates Incidents for Proactive Support – Open, update and close incidents – Route and escalate incidents – Invoke additional processes
- 22. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential22 New IT Service Management Integration
- 23. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential23 Use Case – Governance & Service Delivery Problem • Employees want a personalized experience available 24x7 • The business wants governance of licenses & control over software spend • IT wants to direct users to a single place for requests, minimal human involvement in the process, and the ability to provide proactive support
- 24. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential24 Use Case – Governance & Service Delivery Problem • Employees want a personalized experience available 24x7 • The business wants governance of licenses & control over software spend • IT wants to direct users to a single place for requests, minimal human involvement in the process, and the ability to provide proactive support Solution App Portal manages approvals, maintains license compliance, and initiates delivery of software to both PCs and mobile devices and enhances the value of the Service Catalog by automating the governance and delivery of authorized applications: – Employees get apps when they need them and on any device – The app store knows what software is installed on their devices – Ensures proactive compliance with licensing requirements – Reclaims unused licenses to control software spend – Enables users to access the app store from the IT self-service portal – Keeps the ITSM system of record current and enables proactive app support
- 25. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential25 Building the Business Case App Portal ensures IT governance, lowers costs and raises user satisfaction Improved Governance & Decreased Operational Costs Improved User Experience • Familiar App Store Experience for Software Requests • Consumer-oriented, seamless, transparent experience • Enhanced Software License Reclamation & Leasing • Enforce Software License Compliance and Governance Faster Delivery • Cut the time it takes to deliver applications from weeks to hours or minutes • Reduce time spent manually responding to one-off software requests Automation
- 26. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential26 $111,222 $222,216 $323,556 $351,820 $17,796 $124,661 $135,893 $55,370 $- $50,000 $100,000 $150,000 $200,000 $250,000 $300,000 $350,000 $400,000 IT App Provisioning Costs IT OS Deployment Costs User App Provisioning Costs User OS Deployment Costs 3-Year Labor Comparison 3-Year Labor - Current Labor Savings: App Portal + FlexNet Manager Suite
- 27. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential27 Faster Service Delivery: App Portal + AdminStudio 2 0 1 2 3 4 5 Current State With App Portal Standard SW Completion Time (Hours) Request Approve Assign License Deliver 0 10 20 30 40 50 Current State With App Portal Non- Standard SW Completion Time (Days) Request/Approve Procure Package Assign License Deliver
- 28. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential28 Reduced Costs: App Portal + FlexNet Manager Suite $900.2 $927.2 $955.0 $803.7 $654.4 $423.0 $0 $200 $400 $600 $800 $1,000 $1,200 Year 1 Year 2 Year 3 Value of Unused Licenses ($Thousands) Unused Software Value - Current Unused Software with Solution As-Is, $171.11 With App Portal and FlexNet Manager Suite, $8.56 $0.00 $20.00 $40.00 $60.00 $80.00 $100.00 $120.00 $140.00 $160.00 $180.00 Cost per Product Reclamation
- 29. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential29 Customer Testimonials
- 30. © 2015 Flexera Software LLC. All rights reserved. | Company Confidential30 Questions? 1 Watch this webinar on demand: WBNR-App-Portal-2015-Deliver-the-Unexpected Contact your Flexera representative or Business Partner to find the best next step for you North America: 800-809-5659 Europe, Middle East & Africa: +44 (0) 870 873 6300 Asia-Pacific: +61 3 9895 2000 (800) 809-5659 2 3 Download the white papers: Best Practices for Governance and Compliance Using an Enterprise App Store Creating a Well-Stocked, Well-Managed Enterprise App Store
Editor's Notes
- Q&A Questions Robert -
- Vendors are releasing updates more frequently – 30% of applications require updating and redeployment annually Growing demand for IT responsiveness to changing business priorities- business leaders want to adopt new technology quickly and users demand faster application delivery Increasingly heterogeneous computing environment - applications, deployment types and devices in the organization Required to ensure continuous licensing compliance, optimize software investments and future-proof against the risks and costs of constantly evolving technology. Flexera is the industry standard used to: 1. Ensure continuous licensing compliance 2. Optimize software investments, and 3. Future-proof against technology changes
- Many employees carry multiple personal and corporate-owned devices, dictating varying levels of management policy to track and protect the business data accessed by and used on mobile platforms. IT must gain control of mobile apps and deliver the same types of services around applications that they have for the desktop. Enterprises already have numerous choices for downloading software onto PCs, but most of them don't include support for smartphones and tablets. They are beginning to formalize more standard support for mobile devices, and are looking for ways to manage mobile application provision, especially as they develop their own in-house apps to extend more complex data to these devices. Sources for business-to-employee (B2E) apps vary widely, including individual user downloads of public apps, business unit purchases of apps and IT-led custom development. This mix thwarts centralized visibility and management. Source: Use the Mobile App Mix to Choose an Enterprise App Store Strategy. Published: 30 June 2014 Organizations have not standardized management and security policies across third-party and internal apps and lack a uniform inspection, distribution and updating mechanism for the apps being used by employees. Survey Analysis: What IT Leaders Need to Know About Employee BYOD Attitudes in the U.S. Published: 1 May 2014 Organizations have active investments in ServiceNow and BMC Remedy and are keen to provide a unified and integrated employee experience Integrating with more deployment tools streamlines application delivery enabling IT to maximize existing infrastructure.
- Many employees carry multiple personal and corporate-owned devices, dictating varying levels of management policy to track and protect the business data accessed by and used on mobile platforms. IT must gain control of mobile apps and deliver the same types of services around applications that they have for the desktop. Enterprises already have numerous choices for downloading software onto PCs, but most of them don't include support for smartphones and tablets. They are beginning to formalize more standard support for mobile devices, and are looking for ways to manage mobile application provision, especially as they develop their own in-house apps to extend more complex data to these devices. Sources for business-to-employee (B2E) apps vary widely, including individual user downloads of public apps, business unit purchases of apps and IT-led custom development. This mix thwarts centralized visibility and management. Source: Use the Mobile App Mix to Choose an Enterprise App Store Strategy. Published: 30 June 2014 Organizations have not standardized management and security policies across third-party and internal apps and lack a uniform inspection, distribution and updating mechanism for the apps being used by employees. Survey Analysis: What IT Leaders Need to Know About Employee BYOD Attitudes in the U.S. Published: 1 May 2014 Organizations have active investments in ServiceNow and BMC Remedy and are keen to provide a unified and integrated employee experience Integrating with more deployment tools streamlines application delivery enabling IT to maximize existing infrastructure.
- Many employees carry multiple personal and corporate-owned devices, dictating varying levels of management policy to track and protect the business data accessed by and used on mobile platforms. IT must gain control of mobile apps and deliver the same types of services around applications that they have for the desktop. Enterprises already have numerous choices for downloading software onto PCs, but most of them don't include support for smartphones and tablets. They are beginning to formalize more standard support for mobile devices, and are looking for ways to manage mobile application provision, especially as they develop their own in-house apps to extend more complex data to these devices. Sources for business-to-employee (B2E) apps vary widely, including individual user downloads of public apps, business unit purchases of apps and IT-led custom development. This mix thwarts centralized visibility and management. Source: Use the Mobile App Mix to Choose an Enterprise App Store Strategy. Published: 30 June 2014 Organizations have not standardized management and security policies across third-party and internal apps and lack a uniform inspection, distribution and updating mechanism for the apps being used by employees. Survey Analysis: What IT Leaders Need to Know About Employee BYOD Attitudes in the U.S. Published: 1 May 2014 Organizations have active investments in ServiceNow and BMC Remedy and are keen to provide a unified and integrated employee experience Integrating with more deployment tools streamlines application delivery enabling IT to maximize existing infrastructure.
- Getting the right app to the right user at the right time is hard in todays complex enterprise environments
- Create the Right User Experience Help desk systems are not user friendly for applications Everyone has a smartphone and knows app stores Bring in IT Governance & Control Create workflows for approvals Enforce your license rights and entitlements Automate Wherever Possible Reduce or eliminate common manual processes Leverage your existing investments Use your existing deployment technologies Support multiple technologies “One stop shop” for physical, virtual, and mobile Support both User and Device deployment models If not all, almost everyone here has a smartphone with applications running on them that have been downloaded from an app store…be it Apple’s App Store, Google Play or the Microsoft Windows Store. In fact, I think the next generation i.e. our kids know more about AppStores than we do. They have a strange way of only finding those apps that are not free!! Anyway, these app stores have brought about a new level of usability and rich content for users to look for and consume software on their devices. Show of hands of who is already familiar with what an enterprise app store is. Essentially, the idea is to take all the good things from a consumer app store and apply company’s IT policies and compliance rules to it. Pretty simple…right.
- App Portal gives your employees a great app store experience even when the enterprise environment is growing more complex. IT delivers reliable applications using AdminStudio and saves on software licensing costs with FlexNet Manager Suite. understands what device(s) are used and shows apps for the current device and other devices registered to the user. The ultimate in end user convenience, visit one place to request apps to any and all of their devices Any app type, any deployment model MSI apps can be provisioned to a laptop and VDI instance Mac apps can be provisioned to Mac devices Virtualized apps can be provisioned to a laptop and VDI/Remote Access Mobile apps can be provisioned to a mobile device Web and SaaS user accounts can be provisioned User can install, remove, validate, and replace apps for all their devices The need to support multiple storefronts / portals is reduced or eliminated. The end user now has a single place to visit for application requests and a single place to review their installed apps across devices. User can install, remove, validate, and replace apps for all their devices. The experience is flexible and convenient for the end users.
- App Portal gives your employees a great app store experience even when the enterprise environment is growing more complex. IT delivers reliable applications using AdminStudio and saves on software licensing costs with FlexNet Manager Suite. understands what device(s) are used and shows apps for the current device and other devices registered to the user. The ultimate in end user convenience, visit one place to request apps to any and all of their devices Any app type, any deployment model MSI apps can be provisioned to a laptop and VDI instance Mac apps can be provisioned to Mac devices Virtualized apps can be provisioned to a laptop and VDI/Remote Access Mobile apps can be provisioned to a mobile device Web and SaaS user accounts can be provisioned User can install, remove, validate, and replace apps for all their devices The need to support multiple storefronts / portals is reduced or eliminated. The end user now has a single place to visit for application requests and a single place to review their installed apps across devices. User can install, remove, validate, and replace apps for all their devices. The experience is flexible and convenient for the end users.
- Address the enterprise need to service applications consistently for both Windows and mobile devices and give employees a single integrated process to request apps across all devices with one check out process. Survey Analysis: What IT Leaders Need to Know About Employee BYOD Attitudes in the U.S. Published: 1 May 2014 Organizations have not standardized management and security policies across third-party and internal apps and lack a uniform inspection, distribution and updating mechanism for the apps being used by employees. Email approval requires VPN access
- When customers are needing to reduce risks from Apps downloaded from public app stores or when they want to direct employees to the approved apps from public app stores, App portal can be the one stop place to get all enterprise approved apps. “Organizations have not standardized management and security policies across third-party and internal apps and lack a uniform inspection, distribution and updating mechanism for the apps being used by employees. “ Gartner: What IT Leaders Need to Know About Employee BYOD Attitudes in the U.S. Published: 1 May 2014
- When customers are needing to reduce risks from Apps downloaded from public app stores or when they want to direct employees to the approved apps from public app stores, App portal can be the one stop place to get all enterprise approved apps. “Organizations have not standardized management and security policies across third-party and internal apps and lack a uniform inspection, distribution and updating mechanism for the apps being used by employees. “ Gartner: What IT Leaders Need to Know About Employee BYOD Attitudes in the U.S. Published: 1 May 2014
- Out of the box Integration with ITSM systems takes advantage of current enterprise investments and the large customer footprint that exists with industry leaders. App Portal Workflow can create ITSM Incidents based on the following events -On submit no Approval -On submit Approval -Update Existing Incident -On request Approval -On Request Rejected -On Submit for Install -On Submit for Uninstall -On Success Install -On Fail Install -On Success Uninstall -On Fail Uninstall -On Check Status
- Out of the box Integration with ITSM systems takes advantage of current enterprise investments and the large customer footprint that exists with industry leaders. App Portal Workflow can create ITSM Incidents based on the following events -On submit no Approval -On submit Approval -Update Existing Incident -On request Approval -On Request Rejected -On Submit for Install -On Submit for Uninstall -On Success Install -On Fail Install -On Success Uninstall -On Fail Uninstall -On Check Status
- Out of the box Integration with ITSM systems takes advantage of current enterprise investments and the large customer footprint that exists with industry leaders. App Portal Workflow can create ITSM Incidents based on the following events -On submit no Approval -On submit Approval -Update Existing Incident -On request Approval -On Request Rejected -On Submit for Install -On Submit for Uninstall -On Success Install -On Fail Install -On Success Uninstall -On Fail Uninstall -On Check Status
- Out of the box Integration with ITSM systems takes advantage of current enterprise investments and the large customer footprint that exists with industry leaders. App Portal Workflow can create ITSM Incidents based on the following events -On submit no Approval -On submit Approval -Update Existing Incident -On request Approval -On Request Rejected -On Submit for Install -On Submit for Uninstall -On Success Install -On Fail Install -On Success Uninstall -On Fail Uninstall -On Check Status
- Out of the box integration with Microsoft System Center Configuration Manager Symantec Client management Suite (Altiris) VMware AirWatch Active Directory
- Out of the box integration with Microsoft System Center Configuration Manager Symantec Client management Suite (Altiris) VMware AirWatch Active Directory
- Multilevel, conditional, business facing approval workflow License compliance, enforcement, leasing, and reclamation Accelerate desktop transformation / migration
- Self-service and automation of entitlement checks enable productivity gains for both IT and business users
- Automation of the enterprise application lifecycle improves operational efficiency and improves service delivery.
- Ongoing license reclamation allows organizations to eliminate software waste while reducing administrative overhead