Intelligent Automation with Appian provides tools for business process and rules management, integrated robotic process automation (RPA), and AI-driven agent recommendations. The platform includes low-code tools for process modeling, real-time analytics, and no-code integration with cloud AI services. It also allows for building of RPA with Blue Prism directly into automated processes. Customers use Appian for applications that support compliance, customer journeys, and business operations. Intelligent triage and routing uses AI to understand requests and auto-route to processes, improving speed and satisfaction. Robotic process automation with OCR extracts data to load into systems, eliminating errors and improving efficiency and data quality.

1. Intelligent Automation with Appian
Sathya Srinivasan | Principal Solutions Architect

4. Intelligent Automation
4
Business Process
& Rules Management
Integrated Robotic
Process Automation
(RPA)
AI-driven Agent
Recommendations
Enterprise
Integration

5. Appian Process Modeler
5
• BPMN Standards Based
• Intuitive Low-Code Design
• Extensible Library of
Actions
• Support Any Process
Pattern Possible

6. Appian Process Analytics
• Real-time Workforce
Analytics
• Flexible Report Design
• Track by Agent, Task or
Process
• Detailed Audit Trail of
Process Actions

7. No-Code Integration to Cloud AI Services
7

8. Appian RPA with Blue Prism
• Low-Code Design for
Building Robotic Process
Automation
• Integrate Seamlessly with
Appian Automation
• Manage Robots and
Handle Exceptions

9. app
HELP
DESK
app
FIELD
SERVICE
app
QUOTE
TO CASH
app
STORE
MGMT
app
LOAN
ORIGINATION
app
GDPR
COMPLIANCE
app
CUSTOMER
ONBOARDING
app
CONTACT CENTER
AUTOMATION
Build significant new apps up to 20x faster.1
* According to Forrester study.
Connect and enhance existing applications.2
*

10. Governance, Risk
& Compliance
Master complex compliance
requirements and manage
global risk.
Customer
Journey
Deliver superior customer
engagement in sales,
marketing, and support.
Business
Operations
Drive operational efficiency,
maximize employee productivity,
and optimize business decisions.
How Our Customers Use Appian

11. Use Case - Intelligent Triage and Routing
• Apply AI to Understand
Intent of Inbound Requests
• Auto-Route to Appropriate
Process, avoiding manual
triage.
• Faster Processing Time
• Eliminate Manual Triage
• Improved Customer
Satisfaction
What is done Value Delivered

12. Use Case - Robotic Process Automation and OCR
• Utilize RPA to automate
repetitive human tasks
• Native OCR in BP extracts
data from PDF, Images,
etc.
• Apply RPA to auto load
data into target systems
• Eliminate Human Errors
• Improved Data Quality
• Greater Efficiency
What is done Value Delivered

13. Summary - Benefits of Intelligent Automation
• Efficiency - Get More Done with Less
• Quality - Less Errors, Better Data
• Customer Satisfaction - Handle Requests Faster
• Compliance - Ensure processes are always compliant
• Human Capital - Reduce costs / use humans more effectively

14. 15
Thank you
sathya@appian.com