Rajarshi Basu is an operations/process management professional with over 10 years of experience in the ITES industry. He currently works as an Associate-Projects Team Leader at Cognizant Technology Solutions in Kolkata, where he is responsible for managing a team of 6. Prior to this, he held senior executive roles at IBM Global Services and Maxwell Marketing Organisation. He has expertise in process management, quality operations, client relationship management, and team leadership.

1. RAJARSHI BASU
9/3 Gurupada Halder Road, Kolkata – 700026,West Bengal (India)
Contact: +91 9836744434,033 24740250;Email: rajarshi28basu@gmail.com;Date of Birth: 3rd March, 1983
Linkedin ProfileURL: www.linkedin.com/in/rajarshi-basu-418534b0
OPERATIONS/ PROCESS MANAGEMENT PROFESSIONAL - ITES INDUSTRY
Offering 10 years of cross-functional experience; seeking challenging assignments across the industry
PROFILE
Commerce Graduate from Calcutta University, India with experience across BPO Operations, Process Management, Escalation
Management, Direct Marketing, Training & Development, MIS Reporting, Client Relationship Management and Team
Management. Currently spearheadingas an Associate-Projects(Team Leader) with Cognizant Technology Solutions,Kolkata.
 Proficient in analysing the existing processes, evaluating the areas of improvements and accordingly implementing process
modifications. Highly Skilled in designing and implementing systems and procedures to facilitate smooth functioning of overall
quality operations and enhancingoperational efficiency.
 Well versed in preparing and maintaining MIS reports pertaining to daily operations and presenting reports to management for
strategic review and performance mapping.
 Excellent planner with proven abilities in accelerating growth and generating customer loyalty levels while managing process
verticals in implementingprocess improvements and quality initiatives for desired performance levels.
 Motivated and goal driven team leader with strong work ethics, continuously striving for improvement coupled with excellent
Administrativeaptitude and the commitment to offer quality work.
PROFESSIONAL EXPERIENCE
COGNIZANT TECHNOLOGY SOLUTIONS, KOLKATA since May 2012
Associate-Projects(Team Leader)
 Instrumental in the migration process of Bank of America Merchants to a different platform of processing credit card
transactions and their settlement.
 Supporting Implementation Managers in the conversion process and handlingall theduties and responsibilities given by them.
 Responsiblefor analysing data,designingand developingdata records.
 Supporting transition of creditcard platformuntil the merchants startprocessingas well as maintainingpostconversion records.
 Analysing massive and highly complex data sets, performing ad-hoc analysis also analysing the usage of the terminals for the
merchants.
 Involved in preparingproject based reports and decks for the clientand other MIS related tasks.
 Implementing and streamlining MIS development for maximizing and optimizing the productivity. Providing Analytical Reports to
assistHigher Management.
 Creating and maintaining a good environment and team spirit within the business by effective communication motivation,
mentoring and delegation skills.
 Currently managinga team of 6.
Achievements
 Received Wow award by Cognizant in May 2013.
 Awarded with Best Analystfor the month of Oct. 2013.
 Recognized as an Emerging Account Employee of the Month for March 2014.
 Prepared several SOPs and have got the clientsign off.
 Received several customer serviceappreciation mails throughoutthe tenure.
 Received appreciation fromthe Management for outstandingperformance in deliveringthe tasks.
 Functioned as a Mentor for trainingteam members and new hires with the process.
 Currently actingas a lead of the People Engagement Activities for the process and handlinga group of 11 members.

2. IBM GLOBAL SERVICES PRIVATE LIMITED, GURGAON AND LATER KOLKATA Sept 2006 – Apr 2012
Senior Executive Operations
 Worked with Avaya Directory, Citrix Directory and Cisco Directory.
 Managed breaks duringthe manager's absence.
 Received several customer serviceappreciation letters throughout the tenure.
 Got appreciation fromthe Management for outstandingperformance in Sales.
 Received appreciation fromthe Management for outstandingperformance in providingCustomer Service.
 Entrusted with responsibilities of LineManager on several occasions in hisabsence.
 Functioned as a Mentor for helpingnew hires with process related questions,taking escalations, motivation,mentoring etc.
Achievements
 Received certificateof Appreciation for Customer Compliments.
 Got Certificateof Appreciation for Quality.
 Recognized as the Top Performer of the process few times.
 Credential of being a Key team member to be awarded in many occasions.
 Top Performer of the Team in many occasions
MAXWELL MARKETING ORGANISATION, KOLKATA Feb 2006 - Aug 2006
Training Manager
 Dealingwith sales and marketingof electronic goods and health products.
 Workingclosely with Top Management regardingmarketing strategy and monthly sales.
 Forecastingand planningto improve daily salevolumes.
 Leading a team of 12 junior executives and ensuringthat each individual in the team meets saletargets.
 Entrusted with responsibilities of recruiting,trainingand groomingnew hires.
 Providetrainingto junior executives.
 Collatingmonthly figures for team and recognisingtop performer and under-performer for the month.
 Maintainingstocks atthe end of the day.
Achievements
 Received appreciation fromthe Management for outstandingperformance in many occasions.
 Promoted to the next level within two months.
EDUCATIONAL CREDENTIALS
B.B.A, 2005
SikkimManipal University Kolkata Branch,74.3%
B.Com, 2005
Jogesh Chandra Chaudhuri College,Calcutta University,42%
XII, 2002
Netaji Nagar Day College, W.B.C.H.S.E, 57.3%
X, 2000
LaMaternelle High School,W.B.B.S.E, 68%
Technical Skills
Mainframe(Basic Commands),Macintosh OS: Jaguar – Snow Leopard, MS Office2010, MicrosoftWindows and Internet Application
Trainings Undergone
7QC Tools,Advance Excel,Power Point, Focus – BPO, Mainframe, VBA Macro
Workshops Attended
 Basic quality tools in IBMDaksh.
 Business Etiquettes conducted by E-Gurukul in IBM Daksh.
 Communication & presentation skills conducted by E-Gurukul in IBM Daksh.
 Data Privacy & Security conducted by IBM Daksh.
Languages Known: English,Hindi and Bengali
References: Availableon Request