Vikita Kamlesh Jagasia is seeking a challenging position that allows growth. She has over 6 years of experience in insurance operations, underwriting, customer service and management. Her most recent role was as Operations Head at Prominent Insurance Broker LLC where she managed operations in accordance with company policies and regulatory requirements. She is proficient in life insurance underwriting, customer service, and management.

1. Vikita Kamlesh Jagasia
Contact: - +971-52-2946196
E-mail: - vikitajay1989@gmail.com
Career Object
LookingforwardtoworkwiththeorganizationwhichprovideschallengingworkenvironmentwhereinIcanworkand
grow as a professional while making meaningful contribution to the organization.
Professional Experience:-
Company Name : Prominent Insurance Broker LLC – Dubai, United Arab Emirates
Duration : August 2013 till December 2015
Designation : Operations Head for Life Insurance
Manage operations related to its affiliated and joint ventures in accordance to the company policy, regulatory
requirements,marketpractice andensure profitabilitywithminimumriskandcompliance.Tocontinuouslyadd
value by providing objective and innovative approach that evaluate risk, control and manage processesin line
with the organizational business and legal requirements.
Experience attained within Local Insurance Companies, Extensive Knowledge in Individual Life Insurance
Underwriting,CustomerServiceandManagement,Insurance Operations,BankAssurance,ProductDevelopment
and Training, Managed Team Through Motivational Leadership and dedicated to Integrated Team work and
Disciplined Planning, Gained Strengths which include Problem – Solving, Analytical and Leadership.
Job Profile:
 Reviewing,assessingadapprovingthe Insurance Applicationsforall differentcompanies,inspected
reportsand othersupportingdocumentsforcompliance.
 Provide consultationoninsurance productsandservicestonew customer;obtainaccurate information
on the applicant’screditstatusandassessmentof potential risk.
 Reviewingfactorslike healthrecords,income andothermisc.toolstogatherandcompile data.
 Extensive accountmaintenance onprocessedapplications,withemphasisonfollow-updocumentation
and accurate policypricing.
 Use underwritingdiscretion(withinauthoritylevel) toapprove ariskandor structure coverage to
corporate standards.
 Initiatedactiontocancel a policy,modifycoverage formorlimitbasedoncorporate guidelinesand
standards.
 Providedtechnical assistance toagentsandprocessingstaff onan“as needed”basis.
 Resolvingconcernswithinternal andexternal customers.
 Providinginputconcerningworkrelatedissuesasdirectedbymanagement.
 Abilitytoanalyze andinterpretinsurance coverage,policies,proceduresandreports.

2.  Looking after all renewals, claims, surrenders etc. of the clients.
 Effective verbal andwritten communicationskills.
 Abilitytohandle multiple tasksasassigned.
Company Name : Sutherland Global Services (Mumbai, India)
Duration : December 2011 till June 2013
Designation : Mortgage Consultant (Loan Processor)
Worked as a Mortgage Consultant for a US based Mortgage Process (Sutherland Mortgage Services)
With the following duties and responsibilities:
Job Profile:
 Provide support to loan officer and underwriter teams by ensuring the timely, judicious and accurate
processing of mortgages.
 Reviewandverifyborrowers’income,creditreports,employmenthistories,propertyappraisalsandtitle
insurance information to prepare loan applications.
 Ensure compliance withcompanypolicies,underwritingguidelinesandlending-programrequirements.
 Review loan application package for completeness and accuracy.
 Responsible forgatheringcreditandotherdocumentsfromthe customerandthirdpartiesinsupportof
the loan approval decision.
 Verifies and validates supporting income, asset, and liability documentation to ensure validity.
 Reviewsandverifiescreditreports(FICO,payhistory,validatedebts,otherreal estateowned).thorough
ingatheringborrowerinformation,verifyingloandocumentsandreviewingfile documentationto guide
each loan from preapproval to closing
Achievement Highlights:
 Ensured all files were complete prior to underwriting hand-off and coordinated effectively with title
companies to ensure smooth closings.
 Successfully processed some of the most challenging loan applications (e.g., first-time borrowers, self-
employed applicants and borrowers with problematic credit histories).
 Provided expedient service cited as key to consistently high customer satisfaction (CSAT)
Company Name : Sparsh (Mumbai, India)
Duration : May 2008 till July 2009
Designation : Team Leader Customer Service (Senior. Associate)
Workedas a CustomerService Associate laterpromotedasaTeam Leaderand handledthe followingdutiesand
responsibilities.
Job Profile:
 Achieving sales target of selling insurance.
 Responsible for managing and monitoring the performance of a team of 6 people.
 Handled incoming calls for Customer Relations Department and achieving the Key Performance
Indicators.
 An outstanding CSAT (Customer Satisfaction) Quality score record of above 85% constantly.
 Awarded certificate of excellence for Customer Satisfaction and also on achieving 100% resolution for
helping the customers.
 Received appreciation calls for excellent customer service.
 Was Awarded as Resolution Champ for the team.

3.  Helpedteammatesinachievingthe processsetgoalslikeAHT(AverageHandlingTime),Quality(Internal
& External Scores), CSAT (Customer Satisfaction).
 Participated in internal / external calibration to maintain calibrated status with the team & client.
 Conducted regular huddles to share client expectations and trends observed.
Educational Qualification:-
 Bachelor in Management Studies – Mumbai University.
 H.S.C from Mumbai University.
 S.S.C Maharashtra Board.
ComputerKnowledge:-
 Basic hardware knowledge of computer.
 Well aquatinted with windows operating, Ms Office (Excel, Outlook) and internet surfing.
Personal Information:-
Date of birth : 21/09/1989
Gender : Female
Languages known : English, Hindi, Marathi, Sindhi
Nationality : Indian
Marital Status : Single
Visa Status : EmploymentVisa
PASSPORT DETAILS:-
Passport number : H7214830
Date of expiry : 28.07.2019
DECLARATIONS
I herebydeclare thatall the above information’sare true tothe bestof my knowledge.
Vikita KamleshJagasia