Pragati A. Tiwari is seeking a team leader position. She has over 3 years of experience as a healthcare coding team leader. She is proficient in various coding specialties including HCC, ICD-9, ICD-10, and CPT. As a team leader, her responsibilities included production planning, quality control, process management, and client relationship management. She has a B.Sc. in Biotechnology and is a CPC-certified professional coder.

1. CURRICULUM-VITAE
Pragati A. Tiwari
Email: pragati26t@gmail.com
Mobile: +91 9513403157
PERSONAL SUMMARY:
A highly motivated and ambitious individual able to give timely and accurate advice,
guidance, support and training to team members and individuals. Possessing excellent
management skills and having the ability to work with minimum of supervision .Having a
proven ability to lead by example, consistently hit targets, improve best practices and
organise time efficiently.
OBJECTIVES:
Now looking forward to a making a significant contribution as a team leader with a
company that offers a genuine opportunity for progression.
EXPERIENCE SUMMARY
Organization: Omega Health care, Bangalore (Oct 2015- till date)
Designation : Team Leader
 HCC Coding
Roles & Responsibilities – Team lead:
 Production Planning: Monthly, weekly and daily queue management, movement
of resources on need basis. Managing client SLA’s. Accomplishing the target within
the duration and satisfied the clients.
 Quality: Responsible for keeping up the 98 percent of accuracy and productive
quality.
 Process Management: Drive efficiency and productivity initiatives. Adhering to
standard operating procedures & manuals to facilitate smooth functioning of
process, ensuring conformance to Quality & TAT.
 Project Management: Resource planning as per project scope. Achieving
organization and client objectives for a given project.
 Team Management: Goal setting, coaching and feedback, performance
development.
 People Engagement: One-One’s, weekly and Team meeting, and attrition
management.
 Client Relationship Management: Interacting with clients on feedback,
specifications and methods to facilitate enhancement of coding quality through

2. mails. Also monthly review call to resolve any queries put forth by the clients.
Identifying improvement areas & sharing the client updates with the team.
 Compliance: Managing external and internal quality and security standards
(HIPPA/ISO/ISMS) audits and accountable for audit clearance. Maintain
documentation to demonstrate adherence to compliance standards; Audit
readiness; Floor etiquettes.
Organization: Gebbs Healthcare Solutions Pvt. Ltd. (Jan2015- Oct-2015)
Designation : Team Leader
 HCC Coding
 Neoplasm Coding
 In Patient Coding
 E &M Coding
Roles & Responsibilities – Team lead:
 Delegating tasks, negotiating workloads and assessing staff performance.
 Coaching and developing the team.
 Training up new members of the team.
 Establishing team and personnel objectives as a reflection of the company's
objectives.
 Coordinating, attending and leading team meetings.
 Communicating daily requirements and targets to the team.
 Dealing with holiday and time off requests.
 Allocating jobs to specific team members.
 Maintaining quality standards by being quick to address any quality related issues.
 Maintaining an overview of daily records, incident logs & shift plan.
 Communicating on a regular basis with senior managers.
SPECIALITIES KNOWN:
 HCC Coding.
 Neoplasm Coding
 In Patient Coding
 Emergency Department Coding
 E &M Coding.

3. STRENGTHS AND SKILLS:
 Dynamic personality, having positive attitude, good interpersonal skills, tactful
interactions with staff at all levels.
 High degree of motivation, flexibility and reliability.
 Sound judgment and ability to exercise initiative.
 Project transition and implementation.
 Drive to work hard.
 Enthusiastic,energeticandhigh onpeopleinteraction.
 Sound knowledge of coding techniques and guidelines of medical Coding.
 Strong understanding of ICD-9-CM, ICD-10-CM and CPT requirements and
procedures and HCPCS coding.
 Good team player.
 Delegating and strategic planning.
 Good multi-tasking abilities
EDUCATIONAL QUALIFICATION:
Qualification University/Board Year
Bsc Bio tech Mumbai University 2012
H.S.C Maharashtra Board 2009
S.S.C Maharashtra Board 2007
ACHIEVEMENT AND CERTIFICATION:
Omega Health Care:
 Received Best Team Award for successfully achieving the projection- Omega Health
care.
 Received TWG (Together we gain) award for maintaining attrition consistently for
3 months- Omega Healthcare
 Received appreciation from client, for maintaining quality up to the mark and
making the specifications for different projects.
 Successfully completed the Training of First Time Leader (FTL)-Omega Healthcare.

4. Gebbs Healthcare Solutions:
 CPC-Certified Professional Coder with from AAPC (American Academy of
Professional Coders), USA. Member ID 01266809 on March 2013 with 80%.
 Received appreciation from the client, for maintaining accuracy up to the mark.
 Successfully completed the Training for associates (TFA) – Gebbs Healthcare
Solution.
 Annual Biotechnology training program from Haffkine Institute, Mumbai for
training, Resreach & Testing.
INTERESTS:
Listening Music, Surfing internet
PERSONAL DOSSIER
Date of Birth : 26th May 1991
Location : Mumbai.
Marital status : Un-married
Languages Known : English, Hindi and Marathi.
Declaration:
I hereby declare that the above written particulars are true to the best of my knowledge
and belief.
Place: Mumbai
Date: Pragati A Tiwari