This document provides an overview of ACT Solutions, a training and consultancy firm. It describes the company's vision, mission and competitive advantages, which include over 12 years of experience in telecom and utilizing an experiential learning methodology. The document also lists the types of training courses provided, including management, HR, marketing and customer service courses. It provides two case studies as examples of consultancy projects involving a retail boosting program and a customer care consultancy. Contact details are provided at the end.
Identifies and converts prospects who should be doing business with us into customers who are champions for our organization. Creates an environment with customers to maintain a positive long term relationship Manages process for aligning human capital with organizational goals.
This is a corporate presentation that explains why investments in learning & development produce low returns and what we do to help managers to become better leaders.
Σύντομη αυτοβιογραφική παρουσίαση. Πρόκειται για άσκηση εργαστηριακού μαθήματος, στα πλαίσια του προπτυχιακού προγράμματος σπουδών του Τμήματος Δημοσιογραφίας και Μέσων Μαζικής Επικοινωνίας του Αριστοτελείου Πανεπιστημίου Θεσσαλονίκης.
A brief autobiographical presentation. This exercise is part of a laboratory course, within the undergraduate curriculum of the Department of Journalism and Mass Communication at the Aristotle University of Thessaloniki.
Identifies and converts prospects who should be doing business with us into customers who are champions for our organization. Creates an environment with customers to maintain a positive long term relationship Manages process for aligning human capital with organizational goals.
This is a corporate presentation that explains why investments in learning & development produce low returns and what we do to help managers to become better leaders.
Σύντομη αυτοβιογραφική παρουσίαση. Πρόκειται για άσκηση εργαστηριακού μαθήματος, στα πλαίσια του προπτυχιακού προγράμματος σπουδών του Τμήματος Δημοσιογραφίας και Μέσων Μαζικής Επικοινωνίας του Αριστοτελείου Πανεπιστημίου Θεσσαλονίκης.
A brief autobiographical presentation. This exercise is part of a laboratory course, within the undergraduate curriculum of the Department of Journalism and Mass Communication at the Aristotle University of Thessaloniki.
BCEE uses BizTalk for more efficient information exchange and conversionsQuadrant Communications
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Mission Statement
Our Belief and Focus……Even a great process can improve if you look at it from the right perspective. With leadership and team commitment any organization can reach its desired potential. The ability to recognize or see potential is easy, knowing how to navigate the improvement process is where we excel.
Mission Statement
Our Belief and Focus……Even a great process can improve if you look at it from the right perspective. With leadership and team commitment any organization can reach its desired potential. The ability to recognize or see potential is easy, knowing how to navigate the improvement process is where we excel.
Advantis consulting 2011 - dynamic and cutting edge business improvement specialists. Enabling sustainably Business Improvement through Education and Engagement.
Introduction to Integrated Marketing Solutions (IMS)IMS
IMS is a leader in providing innovative solutions that ignite brand performance.
We are a seasoned team of Solutionists with the experience and expertise to improve the performance of brands and brand teams.
We simplify the process of developing solutions that matter. We bring proven methods and deep expertise to help clients tackle challenges in key areas that are essential to brand performance: Strategy, Activation, Transformation and Advisory Services.
We welcome you to take a few moments to learn more about our firm.
Many companies have OEM, Channel Partner Distribution models, or third party vendors to help them sell. In this presentation we share best practices and case studies from Kuehne Nagel, Atlas Copco, and Metso Mining.
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Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
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[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
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LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
2. Content
2
Act Solutions:
About US.
Our Vision and Mission.
Why ACT?
Our Training Methodology.
Our Clients.
Our Consultancy Methodology.
Case Studies.
Training Courses.
Contact Us.
3. WHO WE ARE ?
We’ve been in the Business as
Telecom Professionals working with
multinational companies since 1999
and served as Consultants and
Trainers for the past 7 years. We’ve
decided on 2007 to establish our
training & consultancy firm and
named it ACT SOLUTIONS(ACT).
Who we are ?
Our Story
3
4. Our Believes
Vision and Mission
Vision: ACT aims at Developing the Human
Potentials in the MENA region, helping in
advancing the organizations and individuals’
careers.
Mission: To positively influence business in the
region by becoming more professional in
carrying out their business through consultative
training that’s based on real understanding of
business models and working out a tailored
solution and customized models that answers
every customer’s unique needs.
4
7. Experiential learning : Do , Reflect , and Apply
Customer
Experience the activity and do it
Process , analyze the
experience
Generalize to connect the
experience to real- world
examples
Apply what was learned to a
similar situation
Share Reactions,
observations publicly
Evaluate the results
Amend to fit
1
2
3
45
6
7
Our Methodology
DO
Reflect
Apply
Part of our
tools
7
9. `
Courses’ Evaluation
Last year average scores
“The participants' evaluation was extremely
positive, with an overall average program
rating of 4.8 out of 5.”
9
10. We proposed a structured approach to develop the best Customer Services Strategy for Jawwal ; ensuring
customer satisfaction and retention as well as operational effectiveness
Approach to customer service strategy
What is the best Customer Services Strategy for Jawwal
to ensure a successful results in 2010?
What are the key drivers and best
in-class-practices for Customer
Services?
What are the options of setting up
efficient and effective Customer
Services operations?
What is the best Customer Services
Strategy for Jawwal?
Situation
Analysis
Benchmarking Options
Evaluation
of options
Design of
the
strategy
Implementation
1 2 3 4 5 6
Jawwal
Questions
Consultancy
Milestones
What
T.SMART
has
offered?
Internal
Analysis
Gathered all
required
information
before and
during the
consultancy
Benchmarking
Compared
the current
business
processes
with the
international
standards
Options
Provided
several
options and
solutions to
overcome the
GAPS
Evaluate and
select option
Evaluated all
options and
solutions and
picked up the
best to suit
Jawwal
Detail the
strategy
Provided a
clear
guidelines
and directions
to Implement
Jawwal
Strategy
Apply
Jawwal
Team
Our consultancy Approach
• Example:
SAMPLE
11. Case study : Retail boosting program
Background:
This account was undertaking a strategic move of assessing capabilities and competencies of its retail team; both
owned and franchise shops. Our team executed assessment centers for all levels ( Managers, supers and reps),
and came out with 70 specific personalized reports as well as generic development areas .
Description of Actual Services Provided by ACT:
• Developing competency matrix for each position.
•Assessment centers and CBIs.
• Development plans.
•Tailoring training programs to address the needs.
•Executing the programs ( Mar 2011 – Oct 2011).
•Operational plan.
Achievements:
-Increase in postpaid sales.
-Improve customer satisfaction.
-Promotion of high calibers.
- Maintain better communication level between management and staff.
-Reframe managers and supers KPIs.
11
In Jordan
12. Case study : Retail boosting program
12
In Jordan
SAMPLE
13. 13
Background:
In light of new entrant in the market, it was a must for our client to improve customer experience specially in
customer care department. The core of this consultancy was to come up with specific customer focus strategy ,
operations gap analysis and detailed departmental action plans.
Description of Actual Services Provided by ACT:
Pre consultancy interviews .
Building the customer care strategy.
Setting departmental objectives and KPIs.
Gap analysis.
Recommendations .
Operational plan.
Achievements:
- Improve customer experience.
- Decreasing current SLAs.
-Maintain better communication level between management and staff.
Case study : Customer Care Consultancy