Antonio piraino v1

Faster, Bigger, Smarter:
Intelligent Automation of
Cloud Operations
Antonio Piraino, CTO

©2012 ScienceLogic Inc. All rights reserved
©2012 ScienceLogic, All Rights Reserved.

What do these labels have in common?

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© 2012 ScienceLogic Inc. All Rights Reserved

Dec 11th News

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Dec 11th News
 Google Chrome & Gmail outage yesterday
 18-minute impacted 40% of gmail users and other apps. In the future, Google plans to upgrade its load-balancing software to one
data center before rolling it out worldwide, “but that’s a bit of a tricky process.”

 Apple iOS6 Maps, Facetime, App Store down
 Dec 5 and 6 Apple app store goes down. Nov 18 iMessage and Facetime down (2nd time in a week)
 Australian Police officers had aid drivers stranded without food or water in life-threatening heat after obeying Apple’s Maps.

 Perennial AWS Outage – VA Datacenter in Oct
 Microsoft Azure Outage (Nov 24)
 Lasted 9 hours! Two weeks after it’s Office 365 email outage in 5 days. Due to maintenance, "network element" and load issues.

 How about the enterprise?
 Heiser (analyst) say only half of companies surveyed by Gartner had a process to evaluate their business continuity processes.

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Enterprise Drivers of Cloud

Greater Financial Greater IT More Pressure
More Regulation
Containment Complexity on IT

 Staffing levels  HIPAA  Hybrid  Latest
 SOX  P2V Technologies
 Hosted Apps
 Improved
 Less Capex  FISMA  vMotion Performance
 Shrink Opex  Basel II  HA and high  Retain Security
 PCI DSS performance and Uptime
 IT Unit costing, Apps
Chargeback  SAS 70  Fundamental to
 Consumer, OSS, business
 IT spend ratios  Internal Bus Productivity operations
 Projections Governance Apps


Are you more Cost efficient with Cloud?
1,165 respondents involved in their company’s buying decisions participated in this survey:

Source: ChangeWave Research - a service of 451 Research

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Yet….
37% report they plan to increase their public cloud spending over the next 6 months

Source: ChangeWave Research - a service of 451 Research

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So why are they doing this?
 More efficient and effective apps, tools & Staff;
accelerate offerings, improved experience, etc.
 Cloud Computing vs. Traditional IT Operations
 Faster: Speed of Replacement Compute vs. MTTR
 Bigger: Volume of Data for Trending, Targets, Alerts
 Smarter: Speed of processing, analyzing, acting upon
info. requires new levels of Automation & DevOps

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Cloud Deployment: Evolving Challenge
Traditional Era
Compute Cost & Resource
Power Consolidation

Server Sprawl (power and
ROI/Efficiency/functionality

Operations inefficiencies)

Investment in Virtual
Servers & associated tools
Virtualization (storage/compute/network/firewall)

Physical Servers
Investments
Datacenter
Point of Traditional tool irrelevance
Investments

Usage/Cost/Complexity

So you launch a cloud service…
 How is your operations team doing?

 How is the integration? How long has it been?
 Who’s working on it? Why is this so complicated?

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We’re in the Midst of the Dynamic Era
Traditional Era Dynamic Era
Compute Cost & Resource Convergence CET Spending 2010 vs. 2015
Power Consolidation & Security

Server Sprawl (power and VM & Cloud Sprawl Server

Virtualization
Operations inefficiencies) (Control Challenges)
2015
Investment in Automation & 2010
Automation, Orchestration Management
& Management tools

0% 20% 40% 60%

Investment in Virtual

Physical Servers Point of Diminishing returns
Investments from Virtualization
Datacenter
Investments

Usage/Cost/Complexity 11

People-Intensive vs Service-Centric Services
Company Revenue Per Employee
Exxon $3,235,638
Amazon $1,266,667
Google $1,180,832
Toyota $764,216
Microsoft $702,022
SoftLayer $647,059
Nike $563,663
Intel $523,133
AT&T $463,656
American Express $416,295
Dreamworks $335,052
Anheuser-Busch $315,172
New York Times $314,416
Oracle $283,048
IBM $238,541
Rackspace $232,512
Whole Foods $203,256
Walmart $198,410

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The IT management evolution marches on
Traditional IT management systems are threatened…
MSP / “Cloud”

Mainframe
Client / Server

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Where to next?
Traditional Era Dynamic Era Intuitive Era Everything-as-a-Service
Compute Cost & Resource Convergence “The Internet
Power Consolidation & Security of Things”

Server Sprawl (power and VM & Cloud Sprawl Data Sprawl

App
Operations inefficiencies) (Control Challenges)
Sprawl
Investment in Big Point of true IT
Automation, Orchestration Data, Hadoop, Analytics, Storag consumerization
& Management tools e management Investments
Investment in b2b:
Point of infrastructure CRM, HR, Financial, Mobil
de-relevance e, Customized apps &
Investment in Virtual Solutions oriented Tools

Physical Servers Point of Diminishing returns
Investments from Virtualization
Datacenter
Investments

Usage/Cost/Complexity


Convergence in the IT Industry

Image Courtesy: www.en.Wikipedia.org

Drivers: Cost, Time and Labor efficiency

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Smart IT Requires
a New Way
of Thinking


What makes us different? Smart IT

“SmartIT”- simplifying and reducing the complexities and costs
of IT operations across disparate devices and
infrastructures, regardless of the vendor or
technology, allowing IT operators to model, visualize, and
improve IT service delivery leveraging automation, operational
BI, and intelligent resource allocation.”
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One Product, One Vision - SmartIT
OUTPUT USER
INPUT PROFILES
Cloud Service Mgt
Event Mgt
Mobile
Applications Assets
Dashboards Service
Events

Presentation
OS Desk

Data Model
Collection
Analytics
SMART

SMART
SMART
Virtualization Performance Ticketing End
Compute Configuration Users
Run Book
Network Reporting CxOs
Templates
Storage Workflows SKU Catalog Admins
Physical Customer SMEs
MULTI-TENANT
MANAGEMENT Portal
DATABASE

RESTful API

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ScienceLogic and Intel
• Policy Management for Trust
Provide platform trust status Verification, Remediation
for trusted • Reporting, and Compliance.
pools, Compliance, etc • TrustBroker for secure access to
https Trusted Services from Trusted
Clients

R
• Addresses High Security
ClientDevices Trusted
SSL
E Intel Mt. Wilson Workload environments
Linux/KVM S
Trusted
Advanced Reporting, and
Xen T
Trusted
Compliance.
ESXi Trusted • Premium charges and revenues
Orchestrator/Scheduler
ESXi VMware available against existing
(CloudStack, OpenStack,vCloud
vCenter Director)
ESXi Trusted
infrastructure investments.
https

Intel Confidential 19

ScienceLogic and vCloud Director
Challenges EM7 Answers
 No real-time monitoring of vm and vApps  Automated provisioning of Orgs, vms/vApps
as they get spun up and down so as they are created and changed.
frequently.
 Automated SLA monitoring and alignment  Intelligent SLA monitoring based on
to vm/vApps based on deployment location automated polices based on resources and
and resources as they get created alignment of those resources.
 No easy method for tracking monitoring
and SLA monitoring and management of
 Automated actions based on alerts to
vms/vApps as they move from one SLA
change polices, vm state, location, installing
group to another.
of tools, etc driven by intelligent cause
 No real-time proactive automation tasks analysis.
based on intelligent alerts and monitors.
 Multiple System to manage your day to day
 One portal to manage, monitor and increase
management of vm’s/vApps.
operational efficiency for your vApps.


VCE Vblock Management


What we do with EMC | NetApp and why:

 DCM for EMC platforms
 Easy LUN, Volumes, Aggregates identifiers
 Config/Performance metrics per LUN, Volume and Aggregate


Network Topology


What enterprises need from their Vendors
Enterprise You Provisioning Orchestration Monitoring Billing Security

1. Trusted Partner Focus on Security & Compliancy ? ? ? ? ?
2. Transparency & Control Easy Access & Control ? ? ? ? ?
3. Meeting KPIs Know their Business ? ? ? ? ?
4. Better Tools Tools that are monetizeable ? ? ? ? ?
5. Strong ROI Compelling time to Value ? ? ? ? ?
6. Granular/meaningful SLAs Service-oriented SLAs ? ? ? ? ?
7. Orchestrating Workflows Holistic & Intuitive Portal ? ? ? ? ?
8. Personalization Customizable configurations ? ? ? ? ?
9. Scalability & Flexibility Extensible API ? ? ? ? ?
10. Solutions Oriented Move away from IaaS selling ? ? ? ? ?


ScienceLogic Today
 Founded in 2003, first funded
in 2010
 100+ employees
 HQ in Virginia; Sales Offices in
London, Sydney
 64% revenue CAGR, 2004-2011
 Funding


Questions

For more information:

Blog: blog.sciencelogic.com
Web: www.sciencelogic.com
Email: info@sciencelogic.com


Antonio piraino v1

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