This document outlines the agenda for a Microsoft event on System Center Service Manager. The agenda includes: - Introductions and an overview of Service Manager from 08:30-08:45. - Two sessions from 08:45-10:30 and 10:40-11:20 covering IT service management with Service Manager and the licensing and strategy for Service Manager. - Next steps from 11:20-11:30 to learn how to get started with Service Manager.

1. Microsoft IT Systems
Management Strategy

2. 08:00 – 08:30 Registrering og frokost
08:30 – 08:45 Introduksjon til System Center Service Manager
Ved Mike Clinch, Produktsjef, System Center, Microsoft
08:45 – 10:30 Del 1: IT Service Management
System Center Service Manager øker verdien av System Center produktene ved å
tilføre integrasjon av informasjon, prosesser og aktiviteter på tvers av
eksisterende verktøy.
Service Manager vil tilby ferdige prosesser for innrapportering og løsing av
problemer, endringskontroll og foredling av kunnskap. Lær mer om Service
Manager og hvordan man bruker det til effektivisere bedriften.
Ved Karl Bjarne Westbye/Torgeir Bergsvik, Microsoft.
10:30 – 10:40 Pause
10:40 – 11:20 Del 2: Strategi og lisensiering
Lær mer om System Center Service Manager strategi og hvordan System Center
Service Manager, System Center Operations Manager og System Center
Configuration Manager sammen kan redusere datasenter kostnader.
Lær også om forandringene i System Center lisensiering ved innføringen av Service
Manager i System Center produktområdet.
Ved Mike Clinch – Produktsjef, System Center, Microsoft.
11:20 – 11:30 Neste Steg
Lær mer om hvordan komme seg i gang med System Center Service Manager
Ved Thomas Torsveit . Crayon

3. “IT cloud services adoption is currently in the “The bottom line: Early adopters are finding
“crossing the chasm” stage...the market serious benefits, meaning that cloud
is on the steep part of the computing is real and warrants your
adoption curve.” scrutiny as a new set of platforms for
“IDC's New IT Cloud Services Forecast: business applications.”
2009-2013,” IDC eXchange, “Q&A: By 2011, CIOs Must Answer The
October 2009 Question, "Why Not Run In The
Cloud?", Forrester Research, Inc.,
August 2009
“... among large enterprises, “...most enterprises
cloud computing is gaining will eventually exploit
critical mass, with more cloud-based services for a
than 80 percent of significant portion of their
respondents at least in trial information services over time and, in
the long run, a majority of these
stages for public and private cloud
implementations will be hybrids.”
computing deployments.”
“Predicts 2009: Cloud Computing Beckons,” Gartner, Inc.,
“F5 Study Shows Cloud Computing Gaining Critical Mass
December 2008
Among Large Enterprises,” F5, August 2009

4. ALL IN........
http://www.microsoft.com/cloud/

5. Ability To Manage Across Both
Software as
a Service
(SaaS
Platform as
a Service
(PaaS)
Infrastructure
as a Service
| Dynamic Data Center Toolkit (IaaS) | Dynamic Data Center Toolkit
For Enterprises For Hosters

6. • Well-known, • Utilization Increases • Management Costs • Capacity on Demand
Stable & Secure to >50% Decrease Significantly • Global Reach
• Utilization <15% • Management • Chargeback
Costs Decrease

7. • Well-known, • Utilization Increases
Physical/Virtual
Stable & Secure to >50% Applications
Management
• Utilization <15% • Management
Costs Decrease
Physical/Virtual
Operating Systems

8. 2009
DATACENTER MANAGEMENT 2007
monitor | configure | backup | virtualize | automate
2006
2000
1994
2006
2008
CLIENT MANAGEMENT 2010
pc | mobile | app | virtualize | security | cloud
2010
1995 2000 2005 2010

9. Integrated Platform for Orchestrating People,
Process, and Technology
INTEGRATED EFFICIENT BUSINESS ALIGNED
INTEGRATED | EFFICIENT | BUSINESS ALIGNED

10. The power is in the Integration
Service Level Compliance IT Business Asset
Self Service Management and Risk Intelligence Management
Incident and Problem Change and
Release
Workflows
Portal
Knowledge Authoring
Base CMDB Data Warehouse
CONNECTORS
Automate and Capacity and Inventory and Alert
Active Directory
Deploy Utilization Usage Management

11. Scenario - Empowering
the End User
Provision Software
Create/view service requests
View announcements
Search/view knowledge base
INTEGRATED | EFFICIENT | BUSINESS ALIGNED

12. Research Points to Opportunity To Lower Costs
Through Datacenter Automation
Automating and standardizing IT tasks
Automation Optimization Simplification
Lower costs through Optimize datacenter Increase simplicity through
automation of server and infrastructure through unified integrated management
resource management physical and virtual
Cost savings Cost savings
management
Cost savings
per server per per server per per server per
year 10,000 year 19,000 year 11,000
NOK NOK NOK
Data derived from Microsoft “Spotlight on Cost” Server Study 2009

13. Microsoft IT Systems
Management Strategy