This document discusses how organizations have more applications than they realize and are supporting unused applications. It notes that the average company supports over 1,300 applications but only 10 applications account for 90% of usage. Many organizations are concerned about controlling rogue applications but still need to gain insights from analytics. The document recommends rationalizing application portfolios to reduce costs, free up budget and resources, and better understand cloud application usage through user profiling and analytics across applications, users, devices, locations, and content. Doing so can significantly save organizations money as demonstrated by a company that saved $15 million through these techniques.

1. Eliminating Application Bottlenecks that
Derail Cloud Implementations
Wally MacDermid
Head of US Operations
Centrix Software
wally.macdermid@centrixsoftware.com

2. Premise
Knowing the
number and type of applications
in your end user environment
is like the proverbial jelly bean jar
• How many applications?
• What type (local, cloud, etc.)?
• What’s actually being used?
• What is user profile?
• Which apps are used on which
device in which location?
• What is being installed or used
without your knowledge?

3. You Have More Apps Than You Think
Average Company Supports 1,370 Applications
Source: Forrester/Dell Customer Survey: http://bit.ly/11qSxtI

4. You Are Supporting Unused Apps
% of application usage
90% of usage comes
from top 10 apps
90% of apps are used less
than 10% of the time
50% of apps are
never used
Unique applications
Source: Centrix Software, 100+ enterprises customers

5. Users Are Adding Apps Without You Knowing
Source: “On Blindness – The Cloud Veil,” by Dani Shamron: http://bit.ly/UfS8G6

6. You Care About This Problem
How Concerned Are You About Controlling Rogue Applications?
(10 = Very Concerned)
67% rate as “7” or higher
Source: Forrester/Dell Customer Survey: http://bit.ly/11qSxtI

7. You Care About Analytics
Top Priorities for 2012 – Survey of 2,300+ CIOs
Did You Get Your
Analytics in 2012?
Source: Gartner CIO Survey: http://bit.ly/yAmbuf

8. You Need To Rationalize
• 81% say they have unused applications
• 91% say unused apps have associated data
• 75% say apps unused for three or more years
• Estimated annual expenses of ~$2.8M
Source: Dynamic Markets Survey: http://bit.ly/VbeXLR
Rationalizing Your Application Estate Will
• Lower support and license costs
• Reduce infrastructure costs (e.g., hardware, storage, etc.)
• Free budget for new apps
• Free resources to focus on new cloud initiatives

9. You Need To Understand Cloud App Usage
Traditional Inventory Tools Don’t Help –
You Need User Profiling and Analytics
URL Resource, Extension No. of visits Unique Visitors
https://acme.webex.com Webex, php 81 62
https://mc-s8.postini.com 71 40
https://pshr.acme.net Employee HR, GBL 28 17
http://psfin.acme.net Employee Finance, GBL 14 9
http://elvis.acme.com Livelink, dll 12 12
https://acme.service-now.com Service Desk, do 11 8
https://wwfedsvc.acme.com 11 9
https://www.ceridianhre.com Portal 11 10
https://www.tcconline.com Offsite, jpf 11 11
http://usadc-vsidm07.acme.net rDirectory, aspx 10 1

10. You Need To Connect The Dots
5 Pillars of
End User
Profiles / Roles
Computing Users Business Unit / Departments
.exe Desktop
.msi Apps Match and Devices Mobile
shell Tablet
scripts Rationalize
Across All
5 Pillars
Local LAN
Internal shares Content Location VPN
Web Public

11. You Will Save Money
How Much Will Better Understanding of Application Usage Save?
Source: Forrester/Dell Customer Survey: http://bit.ly/11qSxtI

12. Customer Example – Centrica
Top 30 FTSE100 – leading integrated energy
company in UK and North America
Problem
• Increasing software costs due to lack of processes and visibility
What They Did
• Applied analytics on top of traditional asset, SW, and license data
Results
• Found 33,000 desktop devices – 3,000 more than they thought
• Removed 7,000 applications within three months
• Saved $15M ($6M+ in software license savings)
Source: ComputerWorld Customer Profile http://bit.ly/elA9Zg

13. You Need To Act
You have unused applications (and associated data) that are costing
you time, money, and resources – Rationalize!
You have cloud applications in use today (with more coming…) –
Measure Them!
You must Match Apps to Devices to Users to Content to Location in
order to optimize delivery of which apps to which devices/users.

14. Thank You
Wally MacDermid
Head of US Operations
Centrix Software
wally.macdermid@centrixsoftware.com