Internal communication is essential for organizations and memos should focus on a single topic. While memos can be conversational, emails are more informal. Reviewing a memo determines if its purpose was achieved and minutes provide an official record of meetings. Brainstorming, agendas, and debriefing help improve planning and communication.

2. Good memos generally discuss only one topic. T

4. The tone of memos is generally conversational because communicators are unfamiliar with one another. F

6. The purpose of a memo, the response you want, and a general profile of the audience may not help in determining what should be included in it. F

7. Brainstorming is a planning technique in which you list ideas as they come to mind while free writing is an effective technique to generate ideas. F

8. An important way of ensuring unity in a memo is to make sure that it deals with only one topic. T

9. Memos never contain proposals or requests for proposals. F

10. Reviewing is the process of analyzing whether a memo has achieved its purpose. T

11. Agenda does not help members to come prepared for the meeting. F

12. Minutes are the official record of the proceedings of a meeting. T

13. Notice is also combined with the document of Agenda. T

14. E-mail allows complete flexibility during composing and drafting. T

15. The tone of E-mail is very informal and emotional. F

16. While using e-mail, you may choose any style or pattern that suits your content. T

17. Debriefing each meeting is a powerful tool for continuous improvement. T