1) The document discusses overcoming barriers to effective communication such as differing perceptions, language differences, noise, emotional reactions, inconsistent messages, and trust issues. 2) It also discusses achieving communication effectiveness through clarifying ideas, examining purpose, considering context, consulting others, conveying value, following up, and supporting messages with actions. 3) Finally, it categorizes interpersonal communication into oral/verbal, written, nonverbal, and technological types and describes some key aspects of each category.

1. OVERCOMING BARRIERS, ACHIEVING
COMMUNICATION EFFECTIVENESS & CATOGORIES
OF ITERPERSONAL COMMUNICATION
Group members:
1) Nur Najwa Nabila Binti Zin Adli
2) Fatin Nadira Binti Zakaria
3) Norshadzidah Binti Aksad
4) Ainin Khayrin Binti Abd Jalal
5) Muhammad Hafizuddin Bin Hamidi

2. OVERCOMING BARRIERS TO EFFECTIVE
COMMUNICATION
1) Overcoming differing perceptions
- To overcoming differing perception, the message should be explained
clearly so that it can be understood by receivers with different views and
perception
2) Overcoming differences in language
- To overcome language differences, the meanings of unfamiliar or technical
terms must be explained in simple and direct language.
3) Overcoming noise
- To overcome noise, the best way is to eliminate it.

3. 4) Overcome emotional reactions
- The best approach to emotions is to understand the situation. Being a good
listener is very helpful in dealing with emotional reactions.
5) Overcoming inconsistent verbal and non-verbal communications
- To eliminate inconsistencies in communication is to become aware and guard
oneself against sending false message.
6) Overcoming trust
- Distrust can be overcome through a process of trusting. A trusting atmosphere
can be developed through consistent performance.

4. ACHIEVING COMMUNICATION EFFECTIVENESS
1. Seek to clarify your ideas before communicating.
2. Examine the true purpose of each communication.
3. Consider the total physical and human setting whenever you
communicate.
4. Consult with others, when appropriate, in planning
communications.
5. Be mindful while you communicate of the overtones rather than
merely the basic content of your massage.
6. Take the oppurtunity, when it rises, to convey something of help or
value to the receiver.
7. Follow up your communication.
8. Communicate for tomorrow as well as today.
9. Be sure your actions support your communications.
10. Seek to be understood and also to understand - be a good listener.

5. Nonverbal Communication is the sharing of information
without using words to encode thoughts. Factors commonly
used to encode thought in nonverbal communication are
gestures, vocals tones and facial expressions.
In an interpersonal communication situation using verbal and
nonverbal communication, nonverbal factors may have more
influence on the effect of the message. Managers who are
aware of the influence of nonverbal factors on the effect of
their communications will use nonverbal message to
complement their verbal message whenever possible.

6. CATEGORIE
S OF
INTERPERS
ONAL
COMMUNIC
ATION
Oral Or Verbal
Communication
Written
Communication
Nonverbal
Communicatio
n
Technological
Communicatio
n

7. • It consists of all forms of spoken
information and it is the most preferred
type of communication by managers.
• Managers prefer face to face or
telephone communication rather than
written communication because they get
immediate.
ORAL OR
VERB
COMMUNICAT
ION
• This includes letters, memos, policy
manuals, reports, forms and other
documents used to share information in
an organization.
• In organizations, written communication is
often used in important and official
matters.
WRITTEN
COMMUNICATION
CATEGORIESOF INTERPERSONALCOMMUNICATION.

8. • It involves all message that are non-
language responses.
• It is the exchange of information or
transmission of messages by means
of gestures and body expressions.
NONVERBAL
COMMUNICATION.
• It is a broad category of communication
components that depend on some form of
technology.
• It is continuously changing and rapidly
influencing how, when and where managers
communicate.
• Eg: cell phone, the internet, facsimile, machine,
closed- circuit television systems, electronic mail
such as email., instant messaging, video
conferencing.
TECHNOLOGICAL
COMMUNICATION.

9. THERE ARE SIX BASIC TYPES
OF NONVERBAL
COMMUNICATION.