- Anita Sutopo has over 15 years of experience in food and beverage operations, retail, and administrative roles. She has worked in restaurants, bars, clubs, and hotels in New Zealand, Singapore, China, and Indonesia. - Her experience includes supervising staff, managing inventory, training, customer service, event planning, and translating between Indonesian, Chinese, and English. - She has several qualifications including a General Manager Certificate from New Zealand and a Diploma in Hospitality Management from Auckland University of Technology. She also has certificates in sales of liquor, health and safety, and office skills.

1. 1
Anita Sutopo ∞◊∞, 3J/156 Vincent Street, Auckland
1010 ∞◊∞ ∞◊∞02102718749 ∞◊∞ anitafu@hotmail.com ∞◊∞
3
∞∞∞ Key Strength and Skills ∞∞∞
FOOD AND BEVERAGE
Four years of Knowledge in food and beverage operations. Supervised service staff, handling
complaints, controlling inventory, training staff, customer service and product promotion
◊ Food and Beverage Sales ◊ Team Leadership and staff Motivation ◊ Administration ◊
Organization ◊ Tracking Progress ◊ Presentations ◊ Demonstrate tremendous devotion to work ◊
Reliable ◊ driven by task on hand ◊ Passionate ◊ Creating ‘feel good’ experiences for all
customers ◊ Attention to detail ◊ Organized and efficient in service ◊ Adaptable ◊
RETAIL
Arrange display, improved the inventory control systems, coached staff, marketing product and
established on-going customer relationships.
∞∞∞ Employment History ∞∞∞
Sky city Auckland limited,NZ May2012 - Currentworkingfor 7 outlets of VIPCasino
Restaurants
TeamLeader By the 14th
month was given to the opportunity to join the
management team as a TeamLeader at Fortuna BuffetRestaurant
Given the opportunity to handle training newly joined staff for Micros, Barista,
Health and Safety, Induction, policies and procedures,service standard, product
knowledge and licencing
Senior Bartender
By the 7th month was offered more responsibility work as Dual Rate a care taker
for VIP Gaming Accommodation as well as looking after International Business VIP
room.
By the 9th month was given rewards for working extramiles.
By the 10th month was trusted with more responsibility to take care of a newly
open VIP room as a dual rate
That contributes are below:
Check and inform all stock needs of the room to the stock controller and linen
order. Recheckingmenuand micros buttons, getting stock for the nextshift.
Making Hand over list, restock sheet, cigarette log, training staff to use micros and
test micros skills. Made & keeping VIP rooms feels brand new with admirable
cleanliness, layout and make guest feel like they are in a brand new room at all
times.
F & BGaming Attendant
Achievementsand extra responsibilities:
By 2nd
month nominated as Employee of the month
By 5th month has worked in all VIP Rooms,

2. 2
Anita Sutopo ∞◊∞, 3J/156 Vincent Street, Auckland
1010 ∞◊∞ ∞◊∞02102718749 ∞◊∞ anitafu@hotmail.com ∞◊∞
3
By 6th month was given rewards for taking leadership for VIP Platinum room and
given title as senior bartender
Royal New ZealandYacht Squadron, Auckland, NZ February2010– April2012
F & BGaming Attendant
Swift and precise that produce excellentstandard of table set up
Trusted to organize set up rooms for much kind of occasions with just direction
from function requirementsheet.
Front runner in many occasions, mostly when two or more function happened at
the same time, being able to supervise rooms when Dutymanager are occupied
with other room.
Excellentin arranging bar, function rooms and stock room.
Brilliant multitasked.
Supervising staff.
ReceivingStock and arranging the store room.
Club ManagerCertificate was obtained through this Club
Able to work and adapt to different services requiredincludes Member’sbar, semi
fine dining restaurant, cocktail party and other event styles
Eden Park Catering (Spotless), Auckland, NZ March2010 – April2011
Food and Beverage Attendant
Be a staff that able to work for retail and corporate styles
Was winning quiz for product knowledge, Trusted to look after more of VIP tables
than other staff
Trusted to handle bar and managed to slow down intoxication but Customer still
enjoying their time
Granted EventStar NZ Certificate
BeingPart of MEGAevent for serving Rugby World Cup 2011
Complimented for making excellenttable set up
Mezze Bar,Auckland,NZ July2011- February2012
Front of house staff, Bartender,Waiter
Gets customers to become returning customer by giving good service.
By the 2nd
month trusted to be a bar tender, making cocktails and mocktail, trusted
to decorate cakes for mouth-watering presentation, trusted to handle the “top
one” till operating system system
TropicalPuff and Stuff, Xiamen,China June – December 2007
Owner of small cafe
Handling all products, producing running, promoting shop and door to door sales
Manage to have returning customers
UD Sumber Buana, Surabaya, Indonesia January2007– January2009
Assistant to the Directors
Monitor and handling Currencyexchange.
Involved in investigating missing merchandise.

3. 3
Anita Sutopo ∞◊∞, 3J/156 Vincent Street, Auckland
1010 ∞◊∞ ∞◊∞02102718749 ∞◊∞ anitafu@hotmail.com ∞◊∞
3
Translator from Indonesian to Chinese, English and the other way round
Working on presentations, slides charts.
Hosting, planning, organizing, tour guiding for company’s annual
meeting,investors meeting,birthday and appreciation day as well as
employee’sappreciation gift overseas tour.
Monitoring invoices, preparing meeting room, inventory check
Human resource personnel
Preparing salary, wage and annual bonus.
Resolving attendance problem
Create new filling system
PT. Indonusa Woodland & PT SumberLahanindo Nusa, Surabaya, Indonesia January1999 –
March2002
Secretaryto the Directors
Implementing file systems, gathering and updating employee’sdetails.
Organizing, tour guide for employee’s5th year appreciation tours
Translating from Indonesian to Chinese and or English vice versa
Grand Hyatt Singapore
September – December 1988
Banquet Waiter
The best canapés seller
Complimented for having the best smile waitress.
∞∞∞ Training and Qualification: ∞∞∞
GeneralManager Certificate,NewZealand
Certificate Salesof Liquor Act, Auckland University of Technology,New Zealand
Health & Safety Representative in the Work Place, Impac, New Zealand
Diploma in Hospitality Management, Auckland University of Technology,New Zealand
Certificate in Office SkillsInstitute Of TechnicalEducation Clementi Singapore
The Chinese Language Programme, Xiamen University, The People’sRepublic of China
And many other training and certificatesthat has got to do with hospitality and human
resourcing
∞∞∞ REFERENCE ∞∞∞
DhereenInamke (F&B VIP General Manager Casino Restaurant, Sky City)
Julie Hood (Restaurant Manager Gaming Machine Casino Restaurant, Sky City)
Chris Thomson (Food and Beverage Duty Manager,RNZYS)
Norbert Plachdash (Food and Beverage Manager,RNZYS)
Karen Chan (Restaurant Manager,Mezze Bar)
Contact details will be provided on request