Sara Rochette is seeking a position as a customer service representative or scheduling coordinator utilizing her skills in customer service, scheduling, team management, and office administration. She has over 10 years of experience in customer service, scheduling, and office roles for plumbing and construction companies. Her experience also includes catering, bartending, and retail roles. She is skilled in multitasking, conflict resolution, attention to detail, and meeting deadlines.

1. Sara Rochette
Srochette0814@yahoo.com
(760)960-0676
Objective:
To obtain a position with a company that can utilize my skills as a customer service
representative and scheduled coordinator with some knowledge in small business office
managing. I have specialties in quality customer service, customer retention,
productivity and team management. Also effectively motivates associates through
continual guidance, direction, development and coaching.
Skills:
• Skilled multitasker
• Conflict Resolution
• Great at scheduling appointments
• Attention to details
• Deadline Oriented
• Focused on customer service
• Team Workmanship & Building
• Energetic & Enthusiastic
Education:
Orange Glen High School
Graduated 2006 High School Diploma
Palomar College
Studied 2006-2008
Previous Employment:
Arrow Pipeline Repair November 2015- September 2016
Vista, CA
Customer Service Representative & Schedule Coordinator
 Phone answering for multiple lined office
 Fast passed appointment booking
 Average of 40-60 phone calls per day
 Assist plumbers with necessary information needed for jobs
 Great knowledge of remembering details
 Quickly respond to important details
Multiple other tasks included in day to day operations for the plumbing company.
Habit Plumbing July 2015- Oct 2015

2. Escondido, CA
Scheduling Coordinator/ Office Manager/ Quality Control Manager
 Duties included calling homeowners and scheduling appointments. Managing 6
field technicians and made sure they were getting their calls done. Oversaw
invoicing, billing, parts ordering and supply maintenance. Explained non-covered
costs to homeowners. Also managed our call volume and overall scores with the
warranty companies that we were contracted with.
FDR Construction Jan 2015-July 2015
Vista, CA
Receptionist/ Office Assistant
 Duties included filing, assisting project coordinators, ordering supplies, getting
price quotes from multiple vendors to get the best prices, ordering forklifts and
large equipment to be delivered on-site to large projects out of state.
Habit Plumbing May 2014- Jan 2015
Escondido, CA
Schedule Coordinator/ Office Manager
 Help build and strengthen company quality. Expanded company personnel,
started with 2 technicians and got up to running 5 technicians in a very short
amount of time. Expanded call quantity and quality with technicians. Managed
billing and phone calls from both warranty companies that we were partnered
with. Scheduled calls with homeowners and made sure the technicians made
their appointments. Answered questions from the homeowners, reassured upset
homeowners and calmed any situations that arose.
The Party Staff April 2014- Jun 2014
San Diego, CA
Catering
 Was scheduled all around the San Diego county with jobs ranging from dinner
catering to entertainment busser. Served dinners for sit down 3 course meals.
Subcontracted for Harrah’s Casino catering dinners, working as a pool attendant
as well as ushering concerts and events.
Pounders Sports Pub Jan 2012- April 2013

3. Escondido, CA
Bartender
 Worked early morning shifts and afternoon shifts making drinks for customers
and doing prep work for the day ahead. Cut fruit, stock drink mix bottles and
checked bottle stock. Did weekly inventory and assisted with ordering product
and inventory. Cleaned and wiped down all services in the bar and made sure
the whole bar got a deep clean every week. Ran the register and credit card
machine.
Had various other jobs like house cleaning, hostessing, retail work and food handling/
cashier worker as well from the years of 2006 through 2010. After which I took time off
to raise my new daughter born in 2010. Also took time off after 2013 to raise my new
son as well.
References:
Leslie Shoults
Previous Employer Supervisor (Arrow Pipeline Repair)
Phone # 760-436-8600 (office)
Alt Phone # 760-427-1915 (personal)
Sergio Reyes
Former Coworker (Arrow Pipeline Repair)
Phone # 760-705-6417
Megan Cordova
Personal Reference
Phone # 760-519-2888