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PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
ANGELA YOUNG
1007 SOUTH ORANGE DRIVE, LOS ANGELES, CA 90019
C: 5418299798 | angelayoungla@gmail.com
Store Manager specializing in managing small high-end boutiques. Polished
professional who trains employees on exceptional customer service etiquette and sales
techniques.
Excellent customer service skills
Hourly shift management
Personnel development
Customer relations
Merchandising
Detail-oriented
Store displays
Staff training and development
Opening and closing procedures
Customer-oriented
Goal-oriented
Strategic thinker
Inventory management
Adapt to diverse groups
Excellent people skills
Social perceptiveness
Problem-solving skills
Sales Leadership
Event Planning
Organization
Personalized customer service
SANTA MARIA NOVELLA
Store Manager | Los Angeles, CA | January 2010 - Current
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Instructed staff on appropriately handling difficult and complicated sales.
Hired, trained and evaluated personnel in sales and marketing.
Examined merchandise to verify that it was correctly priced and displayed.
Planned budgets and authorized payments and merchandise returns.
Scheduled and led weekly store meetings for all employees.
Generated repeat business through exceptional customer service.
Conducted store inventories once per quarter.
STUDIO GPU
Human Resources Manager | Los Angeles, CA | December 2009 - January 2010
Resolved employment-related disputes through proactive communication.
In charge of bi-weekly payroll
Developed and wrote employee handbook for company
Expense reports
Administered compensation, benefits and performance management systems and safety and
recreation programs.
Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
PLAYBOY ENTERPRISES
Executive Assistant | Los Angeles, CA | September 2007 - February 2009
Managed the CEO's complex and frequently changing travel arrangements and coordinated the
pre-planning of trips.
Managed external contacts for CEO and kept track of periodic communication needed for priority
contacts.
Created expense reports, budgets and filing systems.
Processed travel expenses and reimbursements.
Frequently used word processing, spreadsheet, database and presentation software.
Located and attached appropriate files to incoming correspondence requiring replies.
Coordinated dealer visitations, company special events and other employee morale functions.
PLAYBOY ENTERPRISES
Special Events Coordinator | Los Angeles, CA | January 2007 - July 2007
Planned and executed successful events to increase awareness and sales
Delegated responsibilities to assistants as needed
Organized all phases of event including but not limited to catering, music, entertainment, security,
VIP guest lists and city permits
Oversaw and supervised all aspects during the events
CELINE
Assistant Store Manager/Studio Services Manager | Beverly Hills, CA | April 2006 - December 2006
Trained and served as a peer coach for new sales associates.
Rebuilt Studio Services client bases and awareness to the Celine brand
Worked closely with Public Relations on red carpet styling for high profile event and television
appearances
Assisted store manager with day to day operations
DIANE VON FURSTENBERG
Assistant Store Manager/Studio Services Manager | Los Angeles, CA | February 2005 - April 2006
Greeted customers in a timely fashion while quickly determining their needs.
Engaged with high end customers in a sincere and friendly manner.
Built relationships with customers to increase likelihood of repeat business.
Day to day opening and closing procedures including but not limited to quarterly inventory, training
new staff and meeting and exceeding sales goals
Developed and maintained a successful Studio Services program
EDUCATION
Maintained client relationships
BACHELOR OF SCIENCE Merchandising Management & Marketing
Oregon State University
Corvallis, OR | 2005

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Angela Young Resume 2

  • 1. PROFESSIONAL SUMMARY SKILLS WORK HISTORY ANGELA YOUNG 1007 SOUTH ORANGE DRIVE, LOS ANGELES, CA 90019 C: 5418299798 | angelayoungla@gmail.com Store Manager specializing in managing small high-end boutiques. Polished professional who trains employees on exceptional customer service etiquette and sales techniques. Excellent customer service skills Hourly shift management Personnel development Customer relations Merchandising Detail-oriented Store displays Staff training and development Opening and closing procedures Customer-oriented Goal-oriented Strategic thinker Inventory management Adapt to diverse groups Excellent people skills Social perceptiveness Problem-solving skills Sales Leadership Event Planning Organization Personalized customer service SANTA MARIA NOVELLA Store Manager | Los Angeles, CA | January 2010 - Current Interviewed job candidates and made staffing decisions. Counted cash drawers and made bank deposits. Assigned employees to specific duties to best meet the needs of the store. Reordered inventory when it dropped below predetermined levels. Instructed staff on appropriately handling difficult and complicated sales. Hired, trained and evaluated personnel in sales and marketing. Examined merchandise to verify that it was correctly priced and displayed. Planned budgets and authorized payments and merchandise returns. Scheduled and led weekly store meetings for all employees. Generated repeat business through exceptional customer service. Conducted store inventories once per quarter. STUDIO GPU
  • 2. Human Resources Manager | Los Angeles, CA | December 2009 - January 2010 Resolved employment-related disputes through proactive communication. In charge of bi-weekly payroll Developed and wrote employee handbook for company Expense reports Administered compensation, benefits and performance management systems and safety and recreation programs. Handled understaffing, disputes, terminating employees and administering disciplinary procedures. PLAYBOY ENTERPRISES Executive Assistant | Los Angeles, CA | September 2007 - February 2009 Managed the CEO's complex and frequently changing travel arrangements and coordinated the pre-planning of trips. Managed external contacts for CEO and kept track of periodic communication needed for priority contacts. Created expense reports, budgets and filing systems. Processed travel expenses and reimbursements. Frequently used word processing, spreadsheet, database and presentation software. Located and attached appropriate files to incoming correspondence requiring replies. Coordinated dealer visitations, company special events and other employee morale functions. PLAYBOY ENTERPRISES Special Events Coordinator | Los Angeles, CA | January 2007 - July 2007 Planned and executed successful events to increase awareness and sales Delegated responsibilities to assistants as needed Organized all phases of event including but not limited to catering, music, entertainment, security, VIP guest lists and city permits Oversaw and supervised all aspects during the events CELINE Assistant Store Manager/Studio Services Manager | Beverly Hills, CA | April 2006 - December 2006 Trained and served as a peer coach for new sales associates. Rebuilt Studio Services client bases and awareness to the Celine brand Worked closely with Public Relations on red carpet styling for high profile event and television appearances Assisted store manager with day to day operations DIANE VON FURSTENBERG Assistant Store Manager/Studio Services Manager | Los Angeles, CA | February 2005 - April 2006 Greeted customers in a timely fashion while quickly determining their needs. Engaged with high end customers in a sincere and friendly manner. Built relationships with customers to increase likelihood of repeat business. Day to day opening and closing procedures including but not limited to quarterly inventory, training new staff and meeting and exceeding sales goals Developed and maintained a successful Studio Services program
  • 3. EDUCATION Maintained client relationships BACHELOR OF SCIENCE Merchandising Management & Marketing Oregon State University Corvallis, OR | 2005