1. RESUME OF JULIE WHITE
PERSONAL DETAILS
SURNAME White
FIRST NAMES Julie Patricia
DATE OF BIRTH 18 June 1971
ADDRESS 1B Grand Mousseux Avenue
North Champaign Estate
2021
CONTACT NUMBERS 083 4660415
EMAIL ADDRESS juliew@telesure.co.za
MARITAL STATUS Single
DEPENDANTS 2
NATIONALITY South African
2. EDUCATION
SCHOOL ATTENDED Sparks Estate Senior Secondary
QUALIFICATIONS Matric 1989
COLLEDGE ATTENDED DAMELIN 2002
QUALIFICATIONS Certificate in Public Relations
INSTITUTION FPI
RE5 Exam – Representative Completed 2013
KI Exam – Completed 2013
UNIVERSITY UNISA
COURSE Business Management – Completed 1st
year
BA Degree Psychology – HSS Completed 2016
Post Grad Diploma in Business Adm - Current
3. EMPLOYMENT HISTORY
COMPANY First For Woman
PERIOD OF EMPLOYMENT March 2013 – Current
POSITION Sales Manager
DUTIES
• Effectively managing the team to achieve business targets
• Coaching, training, motivating and counselling staff where necessary
• Ensuring the team meets business targets as set out by business
• Conducting regular team meetings with team
• Conducting weekly meetings with managers to ensure that performance is on track
against business targets
• Strategizing weekly to better operational performance
• Presenting brands performance to executives on a weekly basis
• Achieving business goals by setting out realistic targets for each team
• Ensuring the team always meets quality standards as per business requirement
• Gearing efficiency – employing staff
• Ensuring the department reaches target by arranging sales drives
• Observing consultants calls at all times to ensure proficiency and knowledge of the
product and service delivery
• Compiling salaries in terms of commissions earned as well as incentives earned
• Drawing reports daily on performance stats and productivity
• Consistent training on product knowledge and presentation of new products
• Dealing with dissatisfied clients and staff
• Being innovative with new ideas to improve sales
• One on one meeting to ensure sales agents are on target on a weekly basis
• Sitting in disciplinary hearings with staff when necessary
REASON FOR LEAVING: Growth
4. COMPANY XCubed consulting
PERIOD OF EMPLOYMENT September 2010 – February 2013
POSITION Managing Director
DUTIES
• Getting new business, cold calling
• Receiving job specs and finding suitable candidates
• Telephonic interviews with candidates
• Face to face interviews with short listed candidates
• Performing Kroll checks for candidates
• Setting up interviews with short listed candidates and client
• Performing general administrative duties
REASON FOR LEAVING: Needed to get back into the corporate world
COMPANY First for Woman Insurance
PERIOD OF EMPLOYMENT January 2008 – May 2010
POSITION Sales Manager
DUTIES
• Effectively managing the team to achieve business targets
• Coaching, training, motivating and counselling staff where necessary
• Ensuring the team meets business targets as set out by business
• Conducting regular team meetings with team
• Conducting weekly meetings with managers to ensure that performance is on track
against business targets
5. • Strategizing weekly to better operational performance
• Presenting brands performance to executives on a weekly basis
• Achieving business goals by setting out realistic targets for each team
• Ensuring the team always meets quality standards as per business requirement
• Gearing efficiency – employing staff
• Ensuring the department reaches target by arranging sales drives
• Observing consultants calls at all times to ensure proficiency and knowledge of the
product and service delivery
• Compiling salaries in terms of commissions earned as well as incentives earned
• Drawing reports daily on performance stats and productivity
• Consistent training on product knowledge and presentation of new products
• Dealing with dissatisfied clients and staff
• Being innovative with new ideas to improve sales
• One on one meeting to ensure sales agents are on target on a weekly basis
• Sitting in disciplinary hearings with staff when necessary
REASON FOR LEAVING To start own business
COMPANY Budget Insurance Brokers
PERIOD OF EMPLOYMENT November 2003 – December 2007
POSITION Sales Consultant / Supervisor
DUTIES
• Selling short term insurance to clients telephonically
6. • Setting personal targets to achieve financial goals
• Achieving targets as set out by management
• Completing quotations for house hold, home owners as well as vehicle insurance
• Sending quotes by fax or email to clients to ensure their needs are met
• Acting as supervisor in the absence of management
• Conducting team meetings with team when we were falling behind
REASON FOR LEAVING: Promoted to sales manager at FFW
COMPANY Upstream
PERIOD OF EMPLOYMENT August 2002 – November 2003
POSITION Sales Consultant
DUTIES
• Selling short term insurance to clients telephonically
• Setting personal targets to achieve financial goals
• Achieving targets as set out by management
• Completing quotations for house hold, home owners as well as vehicle insurance
• Sending quotes by fax or email to clients to ensure their needs are met
• One on one meeting with manager to ensure that sales are on target on a weekly bases
REASON FOR LEAVING Was working nights, offered a position for day shift
7. COMPANY Homemark
PERIOD OF EMPLOYMENT March 2002 – June 2002
POSITION Sales Consultant
DUTIES
• Selling products telephonically as advertised on television
• Achieving business goals
• Productivity efficiency
• Observing consultants calls at all times for a better knowledge of the product and service
• Drawing reports daily on performance stats and productivity
• Consistent training on product knowledge and presentation of new products
• Dealing with dissatisfied clients and staff
• Being innovative with new ideas to improve sales
REASON FOR LEAVING Better offer at Upstream
COMPANY Greyhound Coach Lines
PERIOD OF EMPLOYMENT August 1995 – February 2002
POSITION Luxury Coach Hostess (1995 -2001)
Call Center Agent (2001 – 2005)
Team Leader Ground Crew (06/1999 – 05/2000)
Customer Service Agent (05/2000 – 01/2002)
DUTIES
As a call Centre agent
8. • Booking of tickets with both customers and travel agents
• Scheduling staff rotas
• Invoicing and reservations for larger corporate companies
• Reconciling daily sales (cash and credit card)
• General office admin
As a hostess
• Ensuring that all passengers have a comfortable journey to various destinations
• Dealing with unforeseen problems (break downs, difficult passengers, equipment failure,
etc.)
• Banking large amounts of cash as received on trips when booking standby passengers
• Compiling reports after every trip
As a supervisor of ground crew
• Supervising of hostesses and drivers before and after departures
• Controlling arrivals and departure of coaches
• Embarking and disembarking passengers
• Dealing with lost luggage and complaints and delays
• Reconciling all standby ticket sales and stock sales
• Scheduling staff shifts
• Hotel bookings for staff
• Supervising the terminal at all times
As a customer service agent
• Dealing with complaints and queries telephonically
• Handling all lost property queries for passengers
• Scheduling staff shifts and payroll admin
• Supplying quotes for large corporations
• Administration of the greyhound club memberships
• Dealing with all internet complaints and escalating to senior management when necessary
9. REASON FOR LEAVING Wanting a more challenging position
_______________________________________________________
References
FFW insurance Tinny Pillay 0835202767
FFW insurance Victor Mabuya 0727557440
Budget insurance Tinny Pillay 0835202767
Greyhound coach lines Fanie Van Der Walt 011 6118000
Greyhound coach lines Emma Moloto 0824416875
ACHIEVEMENTS
Part of the development team to improve our training program for new sales agents
Managed the most successful development team for 2 years running
Voted sales manager of the year 2009
Voted sales manager of the year 2015
Won many monthly and quarterly awards as top sales manager
Won many monthly and quarterly awards as top sales consultant at budget
Achieved million rand club as sales consultant at budget insurance in 15 months
10. REASON FOR LEAVING Wanting a more challenging position
_______________________________________________________
References
FFW insurance Tinny Pillay 0835202767
FFW insurance Victor Mabuya 0727557440
Budget insurance Tinny Pillay 0835202767
Greyhound coach lines Fanie Van Der Walt 011 6118000
Greyhound coach lines Emma Moloto 0824416875
ACHIEVEMENTS
Part of the development team to improve our training program for new sales agents
Managed the most successful development team for 2 years running
Voted sales manager of the year 2009
Voted sales manager of the year 2015
Won many monthly and quarterly awards as top sales manager
Won many monthly and quarterly awards as top sales consultant at budget
Achieved million rand club as sales consultant at budget insurance in 15 months