Connie Troutman is an experienced retail operations manager seeking a new opportunity. She has over 15 years of experience managing multiple departments and teams of up to 30 employees at SamsClub stores. Her core qualifications include retail operations management, customer service, leadership, management training, and marketing.

1. Connie Troutman
3423 Hillvale Road, Louisville, KY 40241 - 270-993-2470 (H) - ctroutman613@yahoo.com
Professional Summary
To become an integral part of an organization that emphasizes teamwork and creativity in the
accomplishment of its established goals and objectives
Core Qualifications
• Retail Operations Management
• Excellent written and verbal
communication skills
• Excellence in customer service
• Leadership and Management Skills
• Employee assessment and training
Experience
SAMSClub
Membership/Marketing Manager
Louisville, KY
• Membership/Marketing Manager for a 100 million dollar business
• Managed 30 employees
• Assisted in the daily operation of the facility
• Work with management to ensure all opening and closing procedures are followed
• Hire and retain employees
• Manage the performance of direct reports
• Ensure the consistent application of company policies and standards
• Create an environment that values employee opinions and input
• Anticipate external factors then plan accordingly
• Demonstrate and integrate the highest standards of integrity and ethics into all operational
processes
• Track expenses to fulfill budget requirements
• Encourage teamwork and positive interactions by making others aware of the value of each
individuals unique contribution
• Develop and execute business development strategies to create opportunity for new growth
• Leverage knowledge and expertise in Company principles/practices for driving membership,
marketing events, activities and promotions.
I
October 2015to June 2016
SAMSClub
Fresh Manager
Owensboro, KY
• Fresh Manager for 50 million dollar business
• Managed 20 employees
• Conducted monthly inventory of meat, deli and cafe'
• Plan and Execute fresh merchandising directions.
• Develop budgets that drive Company sales and profits
SAMSClub
Membership/Marketing Manager
Bloomington, IN
As above for Louisville KYOctober 2015 to June 2016
November 2009 to October 2015
October 2007 to November 2009
SAMSClub November 2005 to October 2007
Team Leader Jewelry
Owensboro, KY
• Managed 3 employees
• Promote and display on all jewelry counter items.
• Maintain inventory and conduct monthly audits.
• Maintain expenses to comply with company guidelines.
Coldwell Banker Realty Group February 1999 to November 2005
Administrative Assistant/Customer Service Coordinator
Owensboro, KY
• Field cold calls and pair with appropriate realtor

2. • Coordinate appointments and closing schedules for realtors
• Liaison with banks and realtors
• Review Contract Documentation for both residential and commercial properties
• Coordinate advertising activities
• Compose the Regional Homes Magazine
• Maintain filing system of highly confidential documents
• Performed all necessary clerical duties
Specialized Training
Management In Training 2007
Store Management
Evansville, IN, USA
Training to manage all departments in a Sams Club including but not limited to: Fresh and
manufactured foods, membership and marketing, electronics and jewelry, Cafe' and check out, home
goods and seasonal merchandise.
Leadership Essentials 2014
Executive Management
Columbus, OH, USA
Working as a team is essential to any business. Communication skills by listening to others. Accepting
criticism and be appreciative of new ideas, paying attention to details. Don't just be good, be efficient
and show appreciation and recognition for efforts.
Next Generation Leaders 2014
Future Executive Management
Bentonville, AK, USA
Select group hand picked by Market Managers for leadership roles. How to take a troubled business
and dissect the financials to determine what and how to turn into a profitable business. Find
solutions. Raise your worth and become the most valuable player. Positive conversations bring
positive results. Be the leader driven by the goal of professional excellence and take pride in
contributions.
Women in Leadership 2015
Future Executive Management
Chicago, n,USA
Women and the importance of the role of women in business. Empower everyone around you.
Credibility has a lot to do with being reliable and quality of your work.
Skills
• Advertising and Business Development
• Maintain inventory
• Leadership and Management skills
• Management and Employee Training
• Marketing and Merchandising
• Teamwork
References
References Available Upon Request