The document is a resume for Jennifer Harmon seeking an office assistant position. It summarizes her background working in childcare, retail management, and as an administrative assistant for an event company. Her resume details work experience at various Disney properties, a gift shop, bakery, and fitness center where she gained skills in data entry, customer service, social media, and office administration. She is proficient in Microsoft Office, databases, and social media and holds a Bachelor's degree in Theatre.

1. JENNIFER HARMON
1051 Site Dr. #34 Brea, CA 92821
714-928-1813
JenniferLeighHarmon@gmail.com
1
OBJECTIVE AND ACHIEVEMENTS
I'm interested in obtaining an Office Assistant position. To highlight some of my skills that would be
advantageous to the job, a large majority of my career has been around children, between working for
Disney, schools, and childcare. I am highly skilled in office work from many years of retail management,
as well as from over a year working in an administrative capacity for a large local event company . For
the past 7.5 years, I've honed my organizational and purchasing skills, as well as my data entry and
customer service expertise.
RELATED EXPERIENCE
Fun Services May 2015-present
Gift Shop Coordinator/Social Media Manager
Enters customer data into ACT and Constant Contact databases - makes sure databases are up to date.
Corresponds with customers via phone and email. Proofreads company literature. Answers phones and
forwards phone calls. Creates flyers and correspondence artwork. Creates literature and folders for vendor
fairs and open houses. General office and administrative work. Updates social media platforms daily while
increase site traffic and customer interaction.
Disney's California Adventure - Mickey's Fun Wheel/Silly Symphony Swings Nov 2014-April 2015
Attractions Host
Maintained the attractions and communicates with leadership as needed; answered guest questions regarding
the attractions; performed guest interaction and guest control duties during parades, shows and special events;
ensured company brand and customer service standards are upheld.
Rainforest Cafe July-Oct 2014
Retail Pathfinder
Met and surpassed sales goals each month; maintained store cleanliness, stock levels and floor plans;
performed cash handling duties; answered guest questions regarding both Rainforest Cafe and Disney's Animal
Kingdom.
Disney's Hollywood Studios - The Great Movie Ride June 2013-Oct 2014
Tour Guide - 2013
Ensured the attraction was in working order and reported to the coordinator/manager as needed; maintained
the efficiency of the attraction; performed script and show daily to guests; answered guest questions regarding
the attraction and the park; ensured the customer service and brand name are upheld
Firebrand Live Inc Oct 2012-April 2013
Sales Associate
Handled cash both with and without a register; inventoried and replenished stock; aided in the visual
merchandising of the store; answered questions regarding the exhibition and Discovery Times Square; ensured
customer service and brand image of Harry Potter the Exhibition and Discovery Times Square were upheld
Promoted to Store Manager Feb 2013
Handled in store paperwork, phone orders, refunds, back orders, customer queries and complaints, and
complimentary products; managed deliveries; inventoried stock; recruited and interviewed new staff; trained
new associates; coached and counseled staff; oversaw cash handling; created the store schedule based on
staffing needs and revenue; supervised shifts; ensured that customer service and brand were upheld for both
Discovery Times Square and Harry Potter the Exhibition
Crumbs Bake Shop Sept 2010-Aug 2012

2. JENNIFER HARMON
1051 Site Dr. #34 Brea, CA 92821
714-928-1813
JenniferLeighHarmon@gmail.com
2
Associate
Worked register and handled cash; had working knowledge of all products sold in store; interacted with
customers daily
Promoted to Team Lead Nov 2010
Handled daily paperwork and ordering; interacted with the bakery including handling special orders and
product quality issues; communicated daily with Store and District Managers; trained associates;
supervised shift; fastest promotions from Associate to Team Lead in company history
Promoted to Assistant Store Manager Aug 2011
Coordinated and directed activities of the store; assisted customers and potential customers in
understanding and utilizing Crumbs products and services; ensured the store had the products needed
daily to meet customer demands; coached and counseled staff on an on-going basis; assisted in creating,
motivating and maintaining a high performing team; developed new business prospects by developing a
system of referrals and new business files of local organizations and associations
Promoted to Store Manager July 2012
Oversaw sales, ordering and daily store upkeep; consistently communicated store needs to all vendors;
maintained all standards of practice and worked to exceed sales goals; identified strengths and
opportunities for growth and development of team members and created ways to mentor and train
accordingly; raised performance and moral of a low performing staff and store
Curves International April 2008-Aug 2010
Fitness Trainer
Interacted with clients daily; scheduled appointments; gave tours to perspective members; trained
members on fitness equipment and CurvesSmart technology; performed retail sales
Promoted to Store Manager Oct 2009
Called and followed up with membership leads; processed monthly membership drafts; created work
schedule and member calendar; worked as an in-club troubleshooter; worked creatively to provide a fun
and productive atmosphere for clients
SPECIAL SKILLS
Skilled in Microsoft Word, Excel, PowerPoint, email, fax/scanning. Works with both PC and Mac. NYC Food
Protection Certification. Brinks deposits. Constant Contact, ACT. Accelerated Reader, Alexandria. Basic
Photoshop. Social Media (Facebook, Instagram, Twitter)
EDUCATION
California State University, Fullerton
Bachelor of Arts, Theatre - General Theatre Concentration 2009
REFERENCES
References available upon request