Alexandria Kelly is seeking a challenging position that allows growth. She has a continuing education certificate in medical billing from Prince George's Community College. Her experience includes over 4 years as a collections coordinator at Educational Systems Federal Credit Union, processing claims and assisting with loans. Previously she was a member service representative at the same credit union for over 3 years, advising members on products and services. She also has sales experience from positions at Protocall Communications, a medical office, and Marshalls department store.

1. Alexandria Kelly
 drivon13@gmail.com  9506 48th Place, College Park, MD 20740  240.602.4523
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 Objectives
 To obtain a challenging position that will utilize my skills and experiences and which will
also provide me with the opportunity for growth and advancement.
 Education
 Continuing Education Certificate – Medical Billing, Prince George’s Community
College, Largo, MD, 2013
 Laurel High School, 2011
 Experience
 Educational Systems Federal Credit Union | Greenbelt,MD
 Collections Coordinator, May 2016- Present
 Process credit life, credit disability, collateral and VSI claims.
 Prepare accounts to be sent to collection agencies and attorneys.
 Investigates and corrects discrepancies on member’s credit bureau report using e-Oscar.
 Process debt proposal request and process checks.
 Process claims against deceased persons estates.
 Assists Lending in obtaining titles and Security Interest Filing (SIF)
 Requests credit bureau reports and skip trace.
 Post recovery payments from attorney and collection agencies.
 Process impound notices and refer to recovery specialist when needed.
 Assist in the preparation of letters of intent to repossess collateral.
 Process mail.
 Order department supplies.
 Follows established procedures to safeguard the collection computer systems.
 Keeps current on policies, procedures and changes pertaining to the Collection
Department using the Internet/Intranet and other training and information tools available.
 Adheres to safety and security programs designed to minimize loss relating to fraud and
robbery.
 Contributes to effective Credit Union security by monitoring all collections functions
insuring they are secure at all times.
 Performs other related duties as assigned by the Collections Manager.
 Educational Systems Federal Credit Union | Greenbelt, MD
 Member Service Representative, June 2012 – May 2016
 Provided high quality service to credit union members by advising them and guiding
them in decisions regarding credit union products and services such as loans, deposit
accounts, on-line banking, and more. Some of my responsibilities are as follows:
 Answer telephones as necessary
 Serve as a Notary Public
 Assist in areas directed by the Manager or his/her assistant in any other staff position in a
relief capacity
 Assist the Credit Union in its business development efforts
 Ensure loan policies, procedures, services and products meet Credit Union standards
 Maintain up-to-date knowledge of competitor’s rates, terms, etc. as well as internal trends
relating to lending and provide input and recommendations for lending interest rates
 Develop new programs and methods to improve member services and save money for
the credit union

2.  Alexandria Kelly
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 Maintain ongoing communication with supervisor, informing him/her of all pertinent
problems, irregularities, new developments, changes and other important information
within area of responsibility
 Ensure all information and transactions regarding credit union members are kept
confidential
 Maintain a secure, clean, organized work area
 Maintain current knowledge of credit union philosophy, plus all credit union services
and policies
 Cross-sell credit union products and services
 Maintain a professional and courteous attitude with all people, including fellow
employees, members, management staff, board members and outside vendors
 Attend meetings as required
 Maintain orderly files on each account with attention to complete and accurate detailing
of all problems and correspondence
 Respond to inquiries regarding loans, blue book values, transfers, lien releases, etc.
 Protocall Communications | Laurel, MD
 Sales Representative, April 2011 – May 2012
 Contact business or private individuals by phone
 Deliver prepared sales scripts to persuade potential customers to purchase a product
or service
 Describe products and services
 Respond to questions
 Obtain customer information
 Obtain possible customer leads
 Data entry and maintenance of customer/potential customer data bases
 Follow up on initial contacts
 Maintain records of telephonic interactions, orders and accounts
 Provide support to team to keep them motivate
 Dr.Vincent E. Sultliff| Laurel, MD
 Receptionist/ Biller, January 2010 – April 2011
 verifying patients’ insurance coverage
 handling collections and unpaid accounts by establishing payment arrangements with
patients, monitoring payments, and following up with patients if or when there is a
lapse in payment
 working directly with the insurance company, the patient, and the healthcare provider,
to get a claim processed and ultimately paid
 managing the facility’s Account Receivable reports
 reviewing and appealing denied and unpaid claims
 using coded data provider by the medical coders to produce and then submit claims to
insurance companies for payment
 answering any questions patients may have about billing
 getting in touch with collection agencies, figuring out if legal options should be pursued
and testifying in hospital court cases, if needed
 knowledge of insurance guidelines especially Medicaid and Medicare

3.  Alexandria Kelly
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 Marshalls Department Store | Laurel, MD
 Sales Representative, August 2009 – January 2010
 Deliver excellent customer service experience including selling (suggesting additional
retail merchandise)
 Maintaining merchandise stocks
 Maintaining store appearance
 Continuous development of both new and existing customer relationships
 Completed customer transactions in a friendly and timely manner
 Assisted in training new hires and current associates