Dora Plunkett is seeking a position in healthcare administration utilizing her medical administrative assistant education. She has over 15 years of experience in customer service roles, including as an owner/manager of her own business, housekeeper, and assistant manager. Her training has prepared her to assist physicians by maintaining medical charts, submitting insurance claims, scheduling appointments, and collaborating across departments. She aims to bring her skills in organization, prioritization, and meeting deadlines to a healthcare role.

1. DORA PLUNKETT
1553 John Horne Lane, Davenport, FL 33836
Phone: 863-427-5634  E-mail: doraplunkett@gmail.com
Well-respected and customer-focused professional is ready to enter healthcare field via utilization of advanced medical
administrative assistant education.
 Maintain excellent cooperation with numerous departments and personnel to ensure all daily objectives are
completed within deadlines without sacrificing results.
 Capable of expertly managing all medical front-office duties, while organizing and prioritizing tasks in order to
complete simultaneous projects within deadlines.
 Detail-oriented with a level of influence, drive, energy, persistence and initiative that brings daily efforts to
successfulconclusion.
 Certified in CPR.
HEALTHCARE TRAINING & ADMINISTRATIVE SKILLS
Ultimate Medical Academy │ 2015
Medical Administrative Assistant Diploma
 Assist in the maintenance of medical charts and electronic medical record (EMR) system to prepare prescription
refill requests on behalf of the physician.
 Prepare/submit electronic and paper claims to various insurance companies.
 Schedule appointments, obtain insurance authorizations for procedures and collect medical histories.
 Collaborate across billing/collections departments to ensure billing-related issues are resolved, while readying
patients for examination and treatment.
Electronic Health Records Intro. to ICD-10-CM Coding EHR / EMR
Medical Transcription Medical Administrative Assistant Office Accounting
Medical Terminology Medical Laws & Ethics Patient Registration
Principles of Management Patient Processing Medical Billing
Medical Records Management Physiology for Medical Office HIPAA Compliance
Anatomy & Physiology Release of Information Greenway
EMPLOYMENT HISTORY
Self Employed – Davenport, FL │ 11/2001 – Present
Owner / Manager
 Support numerous customers by providing housekeeping, child care,maintenance and administrative support.
 Earn repeat/referralbusiness by ensuring optimal results and complete customer satisfaction.
Days Inn – Kissimmee, FL │ 04/2001 – 10/2001
Housekeeper
 Maintained clean and hygienic environments in accordance with company protocols, distinguishing self by
working well independently and in team environments.
 Prioritized and organized work and followed through to ensure duties were accomplished.
 Reported any maintenance problems, safety hazards, accidents and injuries to management.
Circle K – Davenport, FL │ 07/1999 – 08/2000
Assistant Manager/Cashier
 Implemented proper customer service training and team leadership to enhance company’s performance.
 Effectively oversaw all daily store operations to promote fluid business practices and increase sales revenues
within local market.
 Provided employees with guidance in handling difficult/complex issues and resolving escalated
complaints/disputes.