Burke Summer is seeking a customer service position where she can utilize her experience as a server and bartender. She has over 7 years of experience in food service roles, including at Luckies Tavern, Joes Squared, AllStars Sports Bar, and Bubba Gump Shrimp Co. She is ServSafe certified and has a high school diploma. Her resume emphasizes strong customer service skills, cash handling experience, and a commitment to cleanliness and safety standards.

1. Summer
Burke
874 Ridge Rd South, Martinsburg, WV | 443-722-6263 | Youngin922@gmail.com
PROFESSIONAL SUMMARY
My objective is to obtain employment in a growing company where I can grow
and/or expand within the company. I am a Customer-oriented server with
excellent interpersonal and communication skills. Food and beverage expert.
Recently licensed in preparation and sale of alcoholic beverages, bar
procedures and liquor laws.
REFERENCES
• Amanda McDonald: Assistant Manager for TallOaks (410-382-3317)
• Jon : General Manager & Manager for Bubba Gump Shrimp (410-244-0838)
• Asa Jefferson: Manager Luckies Tavern (443-531-8758)
SKILLS
• ServSafe certification
• Thrives in fast-paced environment
• Quick problem solver
• Committed team player
• Cash handling expert
• High energy
• Bar terminology
• Up-selling capability
• Quick Learner
• Strong Work Ethic
EDUCATION
2011 High School Diploma
Chesapeake Senior High School:
• Worked With Disable Children, Co-Taught the Classes as well.
• A-B Adverage
• Computer Classes
EMPLOYMENT HISTORY
April 2016 - September 2016
Server | Luckies Tavern | Baltimore, MD
• Quickly set up and cleared tables and stocked all service stations.
Moved and arranged tables, chairs and organized seating for groups.

2. • Demonstrated genuine hospitality while greeting and deliver quality
service by providing a warm and welcoming environment.
• Ask all guests for Identification if ordering an alcoholic beverage.
• Assertively upsold alcoholic beverages, appetizers and desserts and
Skillfully promoted specialty items on beverage lists and menu.
• Served beverages, and food items and replenished items as necessary.
• Relayed orders to bar and kitchen by quickly and accurately keying
orders into the POS.
• Effectively listened to, and clarified guest concerns and complaints and
provided friendly and attentive service quickly and efficiently.
• Monitored guest for signs of intoxication and immediately reported any
concern.
• Cash out Payment
• Emptied and maintained trashcans and dump buckets.
• Sorted, soaked, washed and rolled silverware.
• Bussed and reset tables and kept areas clean.
• Inventoried and restocked items throughout day.
• Maintained high standards of cleanliness and sanitation.
• Maintained table settings by removing dirty or unused items and
refilling beverages promptly.
• Frequent Compliments and Great Secret Shopper Reports.
June 2016 - July 2016
Server | Joes Squared | Baltimore, MD
• Moved and arranged tables, chairs and place settings and organized
eating for groups with special needs.
• Routinely supported other areas of the restaurant including answering
telephones, placing take-out orders and helping with everyone's tables.
• Effectively listened to and resolved guest complaints, concerns and
issues. Consistently providing professional, friendly and engaging service
quickly and efficiently.
• Demonstrated genuine hospitality and quality service while greeting
guests by providing a warm and welcoming environment.
• Bartender, Server, and Food Runner
• Check Identification of anyone ordering alcohol beverage.
• Assertively upsold alcoholic beverages, appetizers and desserts.
Displayed enthusiasm and knowledge of the restaurant's food menu,
beverages and ingredients.
• Relayed orders to kitchen quickly and accurately keying them into the
Point of Sale (POS) system.
• Served and replenished beverages.
• Monitored guest for signs of intoxication and immediately reported
concerns.
• Sorted, soaked, washed and separated silverware.
• Maintained table by busing, and reset tables and kept bar, dining room
and work areas clean.

3. • Inventoried and restocked items throughout day.
• Maintained high standards of cleanliness and sanitation by routinely
emptying and maintaining trashcans and debris from restaurant.
August 2013 - January 2014
Bartender | AllStars Sports Bar | Baltimore, MD
• Carefully followed safety and sanitation policies handling food and
beverages.
• Set up glassware and liquor prior to events.
• Greeted guests in a timely and professional manner.
• Check Identification of guests at the bar.
• Maintained full knowledge of beverage lists and promotions.
• Waited on multiple customers at and throughout the bar.
• Developed and maintained positive relationships with customers
(Creating Repeat Customers) Consistently provided professional, friendly
and engaging service.
• Enthusiastically and appealingly described food and drink specials to
guests.
• Poured drinks using standard pour according to specifications.
• Run food and beverage orders to according placement.
• Processed orders on a Point of Sale system. Managed bar revenues,
ensuring that all patrons were billed and all cash properly accounted for
and Upheld strict cash handling procedures.
• Refused service to intoxicated guests or guests who show signs of
intoxication.
• Managed strict beverage control to minimize waste.
• Emptied and maintained trashcans.
• Bussed and reset tables and kept dining room and bar areas clean.
Washed and disinfected bar area, draft tabs, floors, bar top, jiggers, and
other bar equipment and ensured liquor was secured at the end of shifts.
• Inventoried and restocked items during and at the end of the night.
• Received customer compliments Often.
May 2012 - January 2013
Server | Bubba Gump Shrimp Co. | Baltimore, MD
• Proactively prepared for large parties and reservations. Moved and
arranged tables, chairs and organized seating for groups.
• Continually monitored dining rooms for service needs, stop-signs and
well-being of guests.
• Demonstrated genuine hospitality while greeting guests.
• Guided guests through menus while demonstrating thorough
knowledge of the menu, food, beverages and ingredients. Precisely
described menu items.
• Displayed enthusiasm and Skillfully promoted items on beverage lists
and restaurant specials. Assertively upsold alcoholic beverages, appetizers
and desserts.

4. • Relayed orders to bar and kitchen by quickly and accurately placing
the order on the Point of Sale (POS) system.
• Served beverages, appetizers, entrees, dessert and replenished items
as necessary.
• Maintained table settings by removing unwanted or unused dishes,
glasses and silverware.
• Routinely cleaned work areas, glassware and silverware throughout
each shift.
• Monitored guest for signs of intoxication and immediately reported
concerns.
• Maintained high standards of cleanliness and sanitation of stations.
Routinely removed trash and debris from restaurant.
• Inventoried and restocked items throughout day.
• Sorted, soaked, washed and rolled silverware.
September 2011 - May 2012
Server | TallOaks Restaurant | Pasadena, MD
• Proactively prepared for large parties, reservations, and busy times.
• Stocked and maintained cleanliness of stations.
• Routinely supported other areas of the restaurant including answering
telephones, assisted with guest inquiries, take-out orders and restaurant
cleanliness.
• Routinely cleaned work areas, glassware and silverware throughout
each shift. Followed all safety and sanitation policies when handling food
and beverage to uphold proper health standards.
• Quickly set up and cleared tables and stocked all service stations.
• Consistently provided professional, friendly and engaging service.
Delivered quality service by providing a warm and welcoming
environment.
• Guided guests through menus while Precisely describing menu items
and special offerings thorough knowledge of the food, beverages and
ingredients. Displayed enthusiasm and Skillfully promoted and Assertively
upsold alcoholic beverages, appetizers, desserts and house specials.
• Served beverages, breads and butter, appetizers, entrees, and
desserts. Refilling anything necessary.
• Relayed orders to bar and kitchen by quickly and accurately placing
them into the Point of Sale (POS) system.
• Bussed and reset tables and kept dining room and work areas clean.
• Cash out Payments.
• Effectively listened to, understood and clarified guest concerns and
issue.
• Sorted, soaked and washed silverware.
• Routinely removed trash from restaurant.
• Maintained high standards of cleanliness and sanitation. Stocked and
maintained cleanliness of stations. Maintained clean dining room, and
service areas at all times.

5. October 2010 - June 2011
Receptionist | Ford Hospitality | Pasadena, MD
• Answered and managed incoming and outgoing calls.
• Processed client invoices and check pending payment requests.
• Organized Schedule.
• Take messages.
• Take orders.
• Send out mail and packages.
• Answered emails.
• Packed orders.
• Call companies with outstanding invoice notices.
• Place hotel calls for bookings and max vacancy for event.
• Call hotels for payments or arrange payments.
• Organized files and other documents.
• Type invoices and confirmation sheets.
• Create spread sheets for monthly proceeds of each agent.
April 2010 - October 2010
Hostess/Server | Pizza Hut | Pasadena, MD
• Answered telephone calls and take orders.
• Assigned patrons to tables suitable for their needs and according to
rotation.
• Cleaned and organized eating, service, and kitchen areas.
• Worked stations like salad, sandwich, and dessert.
• Responsible for the production and plating of desserts.
• Team Member.
• Greeted Customers.
• Active Listening Skills.
• Customer Satisfaction.
• Take Food and Beverage orders.
• Serve and refill anything when necessary.
• Run food.
• Vacuum, Sweep, Clean Windows, Computers, Side Stations.
August 2008 - April 2010
Banquet Server | Windows On The Bay | Pasadena, MD
• We would load the truck with everything we were obligated to bring.
• Go the venue and set up table clothes, silverware, plates and glasses.
• Open Bar
• Inventoried and restocked items throughout event.
• Pre-set menus card placements. Fill glasses with water.
• Walk around with appetizers and serve the appointed plates at the

6. appropriate tables.
• Resolved guest complaints quickly and efficiently.
• Offer desserts.
• Routinely removed trash and debris from restaurant.
• Followed all safety and sanitation policies when handling food and
beverage to uphold proper health standards.
• Clear the tables, pull anything that was brought and load the truck.
• Unload truck at restaurant.
• Maintained high standards of cleanliness and sanitation.
• Displayed enthusiasm and knowledge about the restaurant's menu and
products.
March 2007 - May 2008
Cashier | Lake Shore Complex | Pasadena, MD
• Greeted customers as they approached the Concession Stand.
• Assisted customers with food selection, requests and take orders.
• Take Payments, give correct change as needed.
• Get drinks, snacks and chips.
• Interact with the Customers.
• Restock inventory.
• Made Snowballs.
• Get orders together.
• Count the cash drawer.
• Clean area, sweep, mop, wipe down.
• Lock up.
• Developed reputation as a fast and efficient service provide.
• Resolved customer inquiries and complaints in a timely and empathetic
manner.
• Trained new cashiers on procedures, customer service and sales
techniques.
CERTIFICATIONS
• ServSafe Alcohol and Food Saftey Certification.

7. appropriate tables.
• Resolved guest complaints quickly and efficiently.
• Offer desserts.
• Routinely removed trash and debris from restaurant.
• Followed all safety and sanitation policies when handling food and
beverage to uphold proper health standards.
• Clear the tables, pull anything that was brought and load the truck.
• Unload truck at restaurant.
• Maintained high standards of cleanliness and sanitation.
• Displayed enthusiasm and knowledge about the restaurant's menu and
products.
March 2007 - May 2008
Cashier | Lake Shore Complex | Pasadena, MD
• Greeted customers as they approached the Concession Stand.
• Assisted customers with food selection, requests and take orders.
• Take Payments, give correct change as needed.
• Get drinks, snacks and chips.
• Interact with the Customers.
• Restock inventory.
• Made Snowballs.
• Get orders together.
• Count the cash drawer.
• Clean area, sweep, mop, wipe down.
• Lock up.
• Developed reputation as a fast and efficient service provide.
• Resolved customer inquiries and complaints in a timely and empathetic
manner.
• Trained new cashiers on procedures, customer service and sales
techniques.
CERTIFICATIONS
• ServSafe Alcohol and Food Saftey Certification.